Sunrun Inc.

Worst Business Model for "Guaranteed" Repairs

My system is not uploading any data via wifi connection. In order for them to check it, they will charge $601 for a service visit. If the issue is covered, the fee will be waived. If not, they charge full fee, even if repair is declined by the customer. A good company that promises to monitor their customers system would send out a technician to see what the problem is rather than threaten customers with a possible $601 bill.

Sunrun Sales Woman Scammed me

Do not trust these solar sales people at your door. I was scammed by a woman who had green eyes and was of Hispanic descent. She promised and didn’t deliver what she promised, she also engaged in forgery by signing documents for me. I call the company and is no help, this is a headache please don’t trust this company

Buyer beware

When we purchased our system with Vivent it was explained should we need to replace roof it would cost us $500 to remove and replace solar system. Vivent was puchased by sunrun. We had to call sunrun to report a leak. Sunrun sent teckd to check it out. They fohnd a gaping hole from otiginal instal. Had to take enough time to soak throuh the insulation and drywal. Sunrun plugged the hole and left us with the cost of any other repair. Now that we need to replace roof as more leaks have shown up snd we are unable to prove the install is the issue, they will not help and told us we have to get roof repair through their aproved contract company who want either $18000 for a ten year rated roof or $11000 to simply remove and replace the solar pannels. If you get anouther company to remove and replace the pannels on the roof it voids all warenties. This is the sort of thing you may expect with Sunrun.

My experience with Sunrun has been great. My salesman Tucker Trickey explained everything throughly. He answered all my questions. All the work crews sent here were great they arrived on time, worked hard and answered all my questions. They were very polite. I would and will recommend your company to anyone.

Solar panel/battery install

My wife and I had solar panels installed on our house and detached garage, along with a battery backup. The job from start to finish lasted two days, and was done with the utmost professionalism and care. From the electrician to the solar panel installers, each worker was diligent and approachable. They showed great care about their work, and its shows in the finished product. We are very happy with the install and the product, and would highly recommend Sunrun for anyone considering a solar power system.

Dishonest and lazy

Our system was down for 9 months! Hard to get in contact w someone and impossible to get a returned call. When the system finally got fixed, they did NOT compensate us for the 9 months the system was down! We had to make payments when the system was down and they were in no hurry yo fix it, and won't compensate for it! Most people wear a mask when they robb someone!

Excellent

Great friendly service. Very thorough.

Open letter to sunrun April 2025 As everyone in the community knows we started with a nice visit from the salesmen offering you the best service in solar panels in the area, as a new homeowners we were really excited to start a project which will help the environment and our community. The salesman offer a $5000 tax credit form ny which never happen because we are leasing the panels without he telling us. It was our first disappointment. Sunrun hired a contractor for our new roof which ended up in a terrible experience when they removed the old roof, they through the pieces and damaged all our new flowers, plants and trees form our backyard. They put a trash container in our new driveway and the truck that pull the trash container left oil spots all over our new driveway. We called and text our salesman and he rapidly confirm that his contractor will make up to us paying for the damage including the repair of the driveway. That was September of last year. Sunrun open a case in November nothing was been resolved. In the meantime they installed the panels, battery and all the equipment and it didn’t work. everything was new for us so I called second week of December and open another case to figure what the system wasn’t working and of course Sunrun started sending the first bill, I said to the representative that I will not paid until this matter was resolved. They send a technician until the third week of January just to tell me that he couldn’t figure out what is happening and they will called me in a week nothing happened. Dealing with both cases, finally we came to a agreement with Sunrun the contractor will pay for the damage of our landscape and they will power wash the driveway to removed the oil spots and if it doesn’t come out Sunrun will take care of the driveway either paying for the repair or hiring another contractor to fix this issue. This was February 14th of this year, the other case finally close as February 28th, promising for a credit of the three months in a half that we didn’t have the service. We have performance warranty and even in the website they said clearly if the system doesn’t works they will pay the difference, well nothing happened. After tons of mails and phone calls full of frustration with two supervisors this situation was affecting even my mental health. Finally after months of waiting and be in the phone with them every single day this is what they offer. Estimate to fix the driveway $3,614.14 Sunrun wants to pay $1,807.07. Three month in a half of not having any kind of service $222.23 each month. sunsun wants to pay $163.00. To respond to this matter WE ARE NOT TAKING YOUR OFFER AND WE WANT YOU TO BE RESPONSIBLE AS A COMPANY. We want our driveway repair and the reimbursement of the three month in a half that the system didn’t work. And I just received a letter if I don’t pay the three months of service that I didn’t have they will cut my service, this is how Sunrun works everybody! I hope the message is clear now and be fair to your costumers who sign a contract of 25 years.

Bad idea

I am happy to have gone Solar, but I wish I had done my research and had not gone with SunRun. First of all in the sales presentation I was told there would be a tax credit once the solar was installed. Guess what, this tax credit went to Sunrun not me the consumer as I was told. That to me is a lie and misrepresentation. During the sales presentation I had to sign up for automatic payments. Ok no problem but they apparently have a customer service problem because I continue to receive text messages and emails that my account is delinquent. I have called to remedy this but I get no where. I have made a payment online and was assured the problem was fixed but it was not. With all the scams that are going on I do not know if these texts messages are real are fake and no one at Sun Run is able to get it fixed. So no I would not recommend this company. There are many other Companies out there offering Solar and I would go with one of them first.

Incredible Experience

Joe York and his team were beyond amazing. They arrived on time, explained exactly what they were going to do, completed the job, cleaned up after they were done, and explained exactly what they did when they were finished. I know that I got the best team at Sunrun. Joe is an awesome team lead and am great full for him and the crew!!!

They have really been hands on and informative the entire process. Any questions we’ve had have been answered thoroughly.

Breach of Duty to Repair Inverter under the Warranty

I signed a PPA contract with Sunrun in 2021 for 18 solar panels. On November 18, 2025 the inverter stopped working. I didn't know until April 16 when I received a bill from Edison. Under the PPA Sunrun has the duty to monitor and repair solar panels that are not working. I have had 0% performance since November 18. I contacted them and they said they found out in February that the inverter stopped working. They have done nothing since then. They never notified me. I asked when they will fix the inverter, and they said the part is en route. When I asked when it was ordered they said they don't know. That is not possible. Of course, they know when they ordered the inverter. They probably never ordered the inverter. They also can't tell me when the inverter will arrive or when it will be installed. No company can survive if they don't keep track of orders and shipments. Of course Sunrun knows what and when they ordered parts and when they will arrive. I suspect that they don't give new inverters to existing customers because their priority is to sell new solar systems. So, the prioritize new sales over maintaining existing solar installations because new sales make profit and repairing systems under warranty costs them money. That is a breach of contract, however. They also told me there is no performance guarantee and that I will receive no refund or credits. I believe they are in breach of contract by not having repaired the inverter in 6 months and failure to monitor my system for at least three months (between November 2024 and February 2025). Both falls under duty of contract and the warranty clause. I have a 20-year warranty. Edison charged me $1,100 for the last 5 months since the solar system stopped working. Prior to that I always had a negative bill; that is, Edison owed me about $200 every year. I have never received a bill from Edison with a charge. I am asking for a refund of the Edison bill in the amount of $1,100 and any future bills until Sunrun has fulfilled their duty under the warranty to repair the solar system. On their website it says that PPA contracts have a 95% performance guarantee but my contract on the App does not say that. They are defrauding customers who have no legal recourse due to the adhesion contract that leaves customers with no legal recourse other than arbitration which is very expensive. It's time that the California legislature prohibits their predatory contracts and forms an investigatory committee and hold Sunrun accountable for their breach of duty under the warranty.

BEWARE

BUYER BEWARE!!!! They are all liars. They tell you that you will never see an electric bill and I have been receiving one every month between $50- $300z plus the bill of Sunrun which is $375 a month. They are FAKE FAKE. Now I’m paying double. They took me they would put a work order to fix the wall panel. It’s been 8 months and no one has came to fix it. I have called multiple times and open a case again them to find out they close my case due to no one answering their calls. It’s a liar. Next step is court. What a waste.

Excellent Solar Expert-Mon Cherie Farnung

We interacted with several solar representatives before choosing to proceed with the PV installation. Mon provided us with comprehensive details and clearly explained the entire process of this PV journey. She was accommodating and patient with our requests for clarifications and modifications until we were satisfied with the results that led us to decide on the PV installation. Her team of installers arrived on time, were professional, respectful of the homeowners' space, and adhered to safety protocols in their work area. They were efficient, completing the installation on schedule. I would highly recommend Mon and her team of PV expert installers.

SAFETY ISSUE

over the years i have been fighting with sunrun. the panels that were installed was above my skylite from day one i asked about what they call a snow guard after a couple of years i gave -up so it finally happened snow came off the panel went through the glass and in the family room so this time i called and finally got past customer service boiler plate answer and was able to get to speak to a person that let talk so for only $ 1000.00 dollars they put the snow guard on guess what the installer calls me on the phone and says you cant do the job on what sunrun was going charge you need upper and lower snow guards you better call them back i think sunrun lost the paper work i called nothing and also i told my unit has not communcated since 02/2024 its 04/25 they dont worrie i said i would see the output she wait for the electric bill what more do you need? what service !!

Beware of Bait and Switch

My experience turned negative once the system was installed. Up until that point everybody was really responsive and helpful. After the holes are drilled in your roof and it is too late your mind, the service goes down the toilet and they go back on things they promised you in order to get you to sign up. The sales person became impossible to reach and wouldn’t return phone calls. I requested a call multiple times from management which were refused and I was basically told to go away. If customer service is something that matters to you, you should definitely look elsewhere.

Fraud+salesperson Tomas collado the worst

Tomas collado did fraud he put a solar contract under my name the contract is for 25 years .I never requested solar panels and I never signed any contract and I never provided my personal info. However he manages to close this deal and since November 2024 and trying to get help from sunrun so they can void this contract but I haven't get any help sunrun always have and excuse and the send my case from one person to another but no solution. Tomas collado is the salesperson from sunrun

Install at 5928 Land View Dr. Stockton, Ca.

I have been very impressed by the Senior Consultant, Andrew. I enjoyed the presention. I tend to buy something as big as Solar for my house, buy what I hear, I judge the company by this. He was a great help getting though the sign up. Andrew had to put up with two Great Danes, in his face. It was very funny. The instalation of the unit was done very quickly. The employee's were very proficient and very nice, if I had a question. Showed up on time, very organized. When talking with the forman, he said he is trying to get certifed, as an electrician, but needed more hours of work to get it.

service

I wish I could leave negative stars! The panels are not registering. Sunrun charges $600 just to come out to see what the problem is. When we bought the panels from Vivant, service was to be included. Sunrun took over the contract to maintain the panels and now we have to pay or leave the useless panels sitting on the roof doing nothing. $30,000 down the drain. They have never generated enough power to pay for themselves as promised. Solar is all a scam. Nothing but trouble. Never got the Government rebate that was promised either.

Extremely Disappointed – Poor Communication and Accountability

I had a terrible experience with Sunrun. What started as a simple solar project turned into a nightmare. There were major delays, miscommunications, and no accountability. Their subcontractors made mistakes during the roofing process, which disrupted my family's life, especially with two small children at home. I was promised follow-ups and support, but instead, I was ignored, manipulated into signing revised contracts, and then blamed for their internal issues. Even after repeated attempts to work things out, Sunrun refused to take responsibility for the stress and financial burden they caused. If you’re considering going solar, I strongly advise you to look elsewhere. Sunrun may talk a good game, but when things go wrong, you’re on your own.

It was a long journey from start to finish, but SUNRUN made it a worthwhile experience. Their friendly staff from there office personnel to experience work crew from Hawaii were very professional and courteous. I gave them a 5 star rating. My friends would love to experience that same feeling of excitement and relief knowing that there in control. Clean energy is the future. Say goodbye to pollution. Hello to fresh air. We love our solar system very much. Shot out to SUNRUN Solar and their great team of experts who worked very hard on our long journey to get here. ALOHA from Hawaii David K. Kakalia Sr.

We found Sunrun to be very professional. The entire co we worked with was courteous and kept us informed during the whole process. We would recommend Sunrun to anyone thinking about a solar system

Excellent process with Kreshnik and Gina. Installation was smooth and exactly as planned.

Not as promised

We have had Sunrun panels for almost 3 years now. Being a new construction we installed a set of panels to gauge the use and the utility. During the first year, some glitch in their system resulted in no power transferred to the grid for a month or so and so we paid more than usual. This was brought up to them and they fixed the issue. Earlier last year we installed a few more panels which according to the customer service agent would cover 100% of our usage. However that hasn’t been the case and we have have been paying more or less the same amount every month to the utility company despite having more panels while the usage remains the same. So at this point we remain totally confused as to where the extra electricity from the new panels are going. Upon contacting the customer service, a certain manager was contact us back in 24-48 hours and we haven’t heard from them in 5 days. Totally disappointed with their service now.

Delivered on what was promised

From the initial contact through the turning of the switch the employees of SunRun delivered. I was so pleased about the early and fast installation. As my roof has concrete tiles, I was concerned about there being cracks but there were none. The supervisor of the installation kept me informed about the progress and the steps in working with the utility. Everything went smoothly.