Sunrun Inc.

Sunrun solar

It was a pleasure to meet Stephen Woodcock today. He explained things in great detail, took his time and answered all our questions. We are very pleased with his service and Sunrun. We wish we did it sooner. We save a lot of money now!

Joe O

Everything was good from the initial sales visit to the final install. Now waiting for inspections and final tie in by National Grid

Awful Customer "Service" - RUN from Sunrun!

The worst customer experience I have had in my life. (apparently I am not alone, as I have now read many similar reviews.) Terrible communications, no responses to calls and needs, weeks to get an inspector out to inspect a third party contractor reinstalling panels after a roof replacement. And, a run-around trying to get the inspector back out after an issue (not Sunrun's fault). So, five days to have my roof replaced and likely more than a MONTH to get them finally inspecting! A month without solar, a month making calls, sending texts and live chats with no resolution. They also referred me to their authorized service provider for removal and reinstallation - and he quoted me almost 3 times what my roofer - an authorized service provider of Sunrun - charged me. And he also offered to do my roof work - at about 75% higher than my two bids! Ripoff. I would NEVER use this company again if I can avoid them.

Constant Nightmare!

It's been two years of "something isn't performing the way it should". As a result, we had to pay SDG&E an unbelievable amount of money, in addition to the Sunrun monthly. SUNRUN does not stand behind their product. We have been inconvenienced so many times whether its another trip to check the system or on the phone with customer service. We sadly regret ever selecting this company. We would save more money if we just stayed with SDGE.

RUN AWAY FROM SUNRUN

Why can't I give 0 on yelp please!!!!!!!] This company is a nightmare, how can they survive with such horrible system and customer service? I bought my house in March this year, I've been doing everything possible to transfer the system under my name so I can pay bills on time. They had me to make so many phone calls; they told me the transfer was done; then it wasn't; then I had to call over and over. Finally after I was able to get into the portal and setup automatic payment about 1-2 months ago; then yesterday I received an email asked me to sign a transfer doc, but there's no doc in the email for me to sign. I emailed my coordinator (Rosa Polo) and her boss ((Keyla Hinojosa) and they completely ignore me; no reply to my message at all. Someone else told me to call customer service, I hate to make the phone call because I did too many calls back then and it went nowhere. This company needs to be out of business. They should not exist. It is gross to deal with them.

Beware - Sunrun will not keep its promise to maintain your roof

We have been Sunrun customers since 2018. We would not recommend them to anyone. In 2018 their rep sat in our living room & said "you will never have to worry about your roof with us". Their so-called "roof expert" who inspected our roof for panels approved putting panels on a roof that unbeknownst to us was at the time over 20 years old (we were new to the house). We then got a leak in our living room ceiling from screws in solar panel bracket which is when we found out the age of our roof from our homeowner's association. Their response was we needed to replace our roof. That became a six month ordeal back & forth with pile of panels sitting on side of our house which we were lucky our association didn't fine us over. Finally after threat of legal action they agreed to replace our roof. They sent local roofer who could not believe they put panels on our roof to begin with when he got up there and took photos. They paid him to replace HALF of the roof on the house ONLY! Then they sent him away & sent in a roofer from PA (we live in NJ!) who took off new half roof & rest of rotten roof & replaced with a new roof. They did not use the shingles I chose but at this point it was DECEMBER & we didn't say anything just wanted the roof DONE. That was March 2023. Now come with us to May 22, 2025 we have leak in our bathroom ceiling. We called a local roofer emergently due to constant rain who went on roof & in attic & took photos. A screw was too tight in a bracket & cracked a shingle in half near the leak & a pipe from attic to roof was NEVER sealed, it has an obvious line of water down it & in fact had DUCT TAPE on it which should have been replaced & sealed by PA roofer. So Sunrun sends their "techs" to look at roof, FYI their techs we believe are trained to find Sunrun NEVER LIBEL for anything. Today we got a call back (5 days later) saying their "leadership team" reviewed the photos and determined it's not a panel issue. ??!! The person we spoke to also would not connect us with anyone in management or a supervisory role. Sunrun also would not contact the roofer they paid to resolve anything. We called the roofer who says well there is only a ONE YEAR WARRANTY on new roof with panels. WE WERE NEVER TOLD THAT. There was no communication between Sunrun & roofer they hired and paid. Who does business this way?! All we want is our roof fixed properly so it does not leak! We sent the photos to the roofer and are awaiting their response. I cannot believe Sunrun treats customers (who pay their bill!) this way & would never recommend them. Their rep told us face to face "you will never have to worry about your roof with us". At this point we want panels off at NO CHARGE TO US and roofer that put roof on in March 2023 to come fix it AS THEY SHOULD.

Sunrun Solar

From consultation with JJ Park to design review to inspection to installation to city permitting - experience was outstanding. Highly recommend!

SunRun- Installation of Solar Panels

SunRun as a company and especially Kenny Cordeiro, has been great to work with. They have explained all steps and have worked with my electric company to get get everything ready for my panels

Not transparent

I feel I've been mis-led into Sunrun panels when i did not need them. My electric bill was steady at about $135-$150 pre Sunrun solar and now i am paying $225 per month and STILL owe PG&E money too. sales reps are no where to be found they have blocked there phone numbers that i would be in contact with them on. I cannot believe i fell for this. Struggling to make ends meet. And i believe its a 25 year contract or something like that. UGH!!! Just do your research.

Outstanding

Ronald was a fantastic resource throughout the whole process. He answered every question we had with detailed knowledge, assuring us we were selecting the right company for our solar needs. Angel and crew came on a light rainy day and finished the whole job in about four hours! Ronald even swung by to ensure all our needs were taken care of and his crew was safe.

Very happy with my solar power purchase agreement

While electric rates keep climbing and more homes going solar was a Big Win Win for are Boston Family. We paid nothing for are solar systems they built a new knee wall in attic cut down trees and fixed are chimney the right way! I love sunrun solar its a roof on a roof and holds in all the heat and ac which in return saves us more money! I'm surprised by these reviews. Because all 6 homes on are street have had sunrun solar for 10 years and customer service is right there for any issues. Plus im having the sunrun bright box installed to store all that excess kwh.

Professional Installation

Sunrun did a wonderful job and installed my system within 2 weeks from signing. It was a big system with 3 Tesla Batteries and Sunrun installers came in the morning with 6 installers and finished the job by 4pm.

Great Company

I have been a satisfied customer of SunRun since 2023. Wish I had done this sooner! Stephen Woodcock is a great representative of this company. He is helpful, and thoughtful to the customer.

Great guys

Excellent job good clean up and prep

lack of service

I am writing to formally express my dissatisfaction with the service I have received over the past two months as a Sunrun customer. Since initiating service with Sunrun, I have been consistently charged my monthly solar bill. However, despite these charges, I have not received the solar energy services as promised. My electric bill has remained high, indicating that the system is not functioning properly or not contributing meaningfully to my energy usage. When I contacted your support team to report the issue, I was informed that a service technician would not be available to address the problem for another month. This delay is unacceptable, especially considering I am paying for a service that is not being rendered. Furthermore, I requested a refund for the two months during which the system was not operational. This request was declined, and I am still being asked to continue paying for a service that is not working. This situation feels unjust and reflects poorly on your commitment to customer satisfaction. I am requesting an immediate reevaluation of my case, a refund for the past two months, and a suspension of future charges until the system is functioning as promised. If this issue is not resolved promptly, I will have no choice but to escalate this matter further, including submitting complaints to consumer protection agencies and leaving public reviews to reflect my experience.

Rip off !!!

It’s a trap : I leased my panels 10 years ago when they assessed my roof to be good for at least 10 years . What if I need to replace it ? No worries , we will remove and replace at no charge for 48 hours to allow you enough time to fix the roof . So….They promised me free removal of my panels when it’s time to fix my roof … now , with 76 panels they want over $26,000 ! Just to remove and install it back …. Oh , and continently the company who removes the panels can also … get this … fix my roof ! How convenient! Rip off . Going to attorney general , better business , consumer agencies till they do the right thing . Stay away at all cost !!!

Run away with this company

Just like the other review said, run away with this company. My system failure after 5 years and 3 months due to Enphase Envoy fail to connect to network. 1st, you need to pay almost $600 to ask them take look why system not working event though it is under 10 years warranty. 2nd, it take multi months and technician to check what is wrong. Finally they found the Envoy is failure and it is 5 years warranty, i call Enphase and Sun about the warranty just expired 3 months only, but they all say NO, it will more than $1K to fix. I don't understand why Envoy is 5 years warranty but the micro inverters is 25 years, that mean they know something????

Have been pleased with everyone whom I have been in contact with at SunRun. Karleigh and Cam were very helpful explaining each step of the process and keeping me updated.

Non-functioning system after 12 years

Our system had been working fine for 12 years therefore we’ve never had any issues to contact Sunrun. However, in October 2024, our system stopped working, in December 2024 we had an evaluation and it was determined that our system had to be redesigned and we had broken panels. We have been going round and round since then with no resolution. Our system is still not working and we are getting no help whatsoever from Customer Service if you are considering getting solar go with a different company.

Awesome !!!

Prompt and efficient

A straightforward and simple process from start to finish. Installers were friendly and finished the job without any hassles for me or my family. Handled all of the necessary components from design to permits. No hiccups in usage at all so far. Pricing was better than any other quote I received. All in all I could not have asked for a smoother experience in ridding myself of a utility bill.

Months wasted

This will be a long review, but I want to be thorough about what we have had to deal with. And our experience with Sunrun lasted about 4 months for them to finally tell us that they couldn't do our solar. From the very beginning, just at the referral process, we started to have a bad experience with Sunrun. Sunrun offers its customers are $1000 gift card if they refer a friend and that friend gets solar through Sunrun. We were referred by a friend so when I went to the website to request a quote, I clicked on the option saying that I was referred. From that moment on, Sunrun tried its best to not have to give that incentive to the person who referred us. It took multiple phone calls, many texts, and my sales person, Roman, had me email the company directly, explaining exactly how we got involved with them. Roman just didn't want to do it. In the meantime, we had our first home visit from Roman, to talk about options. For the first meeting, they set up a preliminary report on your homes' solar potential based on a satellite photo, probably from Google. Roman was enthusiastic, but he only thought we would get about 50% of our electricity from solar because of trees. He explained that we probably wouldn't get solar unless they could get that percentage up. So the salesman told us that they would remove trees at their expense from our property to get a percentage up for us. At that meeting, he also said that we would have solar by the end of spring, which we were expected about. The second step was having another person come to the house to take indoor photos of our electrical system, take drone footage and get measurements. This was February and it had just snowed so I warned them that it might be hard to see and dangerous to be on our roof because our roof is white PVC and the snow is white. They assured me it would be fine. They were wrong and had to send another technician out at a later date to do it again. Our sales agent kept trying to come back over to the house Insisting that would be better than a phone meeting, but we declined because he stayed so long at the first meeting. So we did our second meeting on a video call. At that time they had a more accurate assessment of our roof situation and our electrical panels. He said they would no longer be able to take down the trees for us. We would have to do that at our own expense, because our electrical panel needed work, even though I explained to him that our electrical panel was only about four years old. Roman was unable to answer, almost any of our questions about the report. For the next several weeks, I called and texted with Roman while he still could not answer the questions we had. Then he ghosted us. So I called Sunrun directly a couple of times, reiterating our experiences so far and asking for a new sales person because he was not answering our questions and had already backed out on part of what they promised. Instead of calling me back, the "Senior Regional Sales Director", Eric Goodell, called my husband directly. Which I found disrespectful as I had been the contact person from the beginning. Eric answered some of the questions with my husband and said that they would be getting back to me this time directly as my husband requested, within a couple of days. Then we never heard anything again for several weeks. So I called Eric directly which he said that we could do. He didn't remember any of the specifics of the job so I had to go over everything with him again and then he remembered that he had passed it back to Roman to follow up with us with the info he gave him. Which he never did. So I explained again how much trouble we had had with Roman and said that we did not want him because he couldn't answer our questions. He then assured me that he was taking over our case and would handle it personally and he would try to fast track it since we had already waited so long. So again, we were excited, thinking that we would have solar soon. He had lots of questions for me, all things that I had already answered multiple times. After about a week and many more texts, he finally got back to us saying that they couldn't do the solar at all because of our PVC roof. That was something that I had said from the very beginning, that our roof was two years old, brand new PVC. When I said that they had wasted months of our time, and I asked why they don't work on PVC, Eric ghosted me. No explanation on why they do not work on PVC, which is something I would like to know because we do still want solar. No explanation on why they waited four months to tell us this when I told them from day one what our roof was made out of. And no apology of any kind about wasting all of our time. We are now back at square one when we should already have solar up and running per the timeline, they gave us. What a horrible company to deal with. Liars, terrible communicators, and just shady business practices.

Sun run representative Bob did an excellent job. He is very knowledgeable and professional. He explained every options, design, and process steps. He also stopped at the house during inspection and installation to make sure everything was running smoothly. Now the solar system is fully up and running, we are very happy. Highly recommend!

Customer service is horrible. Their response time is ridiculous and their accountability for the issues that do come up there are their fault is nonexistent.

Owner

Highly Recommend Sunrun Solar! Great Experience So Far. My experience with Sunrun Solar has been fantastic! The sales team was knowledgeable and helpful, clearly explaining everything without any pressure. The installation team was equally impressive - efficient, professional, and they did a fantastic job with the installation. While my panels aren't online yet, the entire process has been smooth and positive. Based on the excellent service from both teams, I highly recommend Sunrun Solar!