Sunrun Inc.

Want your system fixed? Good Luck

I first experienced problems in June. Power cycle appeared to fix, but it is back, and there is nothing I can do. Contacted Sunrun numerous times, sometimes no answer. Finally got an appointment in early August, which resulted in another round of phone calls and non answers, now waiting (for two weeks) for an appointment with a subcontractor, (sunrun engineers are "too busy"). The project manager is uncommunicative and ineffective. I do not recommend Sunrun.

Very fast and great communication

Terrible customer service

Our solar system stopped working about a month and a half ago which I just recently realized. Sunrun tells me my system is not communicating with them but they told me it’s a really big job so the soonest they can get someone out here is in 8 weeks. So they’re telling me they know the systems not working but they are billing me anyway because they policy is to estimate what it should be producing and bill that amount. Meanwhile, I’m paying a huge electric bill and have to pay sunrun on top of that for months and months of non service. Their customer service is horrible and their customer service policy’s are disgraceful. The agents talk and talk and talk but do nothing to help you. Tons of requests were submitted on my behalf with zero resolutions

Fast efficient quiet

On time to the minute with arrival. Team was neat efficient, and surprisingly quiet. My dogs were not offended by their presence.

Solar Panels

Grest job in the heat I take my hat off to the crew

True up bill

Had an inverter go out July 31 2025 and it took 3 months to replace it on Oct 16 2025. They were the really hottest months of the year. I got my true up bill and it was 1200 dollars. My regular bill is usually 150 to 250 per month and all of a sudden I get a true up bill for 1200 dollars. I talked to sunrun and they gave me 150 refund and I believe thet should pay at least 80% of the bill. But they would not listen to me. I am really dissatisfied with how this company handled my situation. I dont recomend people to sunrun from my experience. If they treated me this way they will treat you that way also

The crew was friendly, informative and amazing. Worked quickly without making a crazy fuss. I was even able to nap. Great attitude. I was happy to have them be the ones installing the system

Solar…Extremely disappointing.Took advantage of an 88 years old.

I believe this company took advantage of my 89-year-old father-in-law during a very vulnerable time. He was not clearly informed that he was entering into a 25-year contract. Instead, he was told that the service was required by the city. That is a very serious matter, especially when dealing with an elderly customer. What makes this even more upsetting is that the company knew his wife had passed away the previous year. Despite knowing his circumstances, they continued coming to his home almost every day without making sure he fully understood the long-term commitment he was agreeing to. In my opinion, this is unacceptable business practice. Customers-especially elderly customers-deserve complete honesty, transparency, and a clear explanation of what they are signing. I would strongly caution others, particularly seniors and their families, to read every detail carefully and ask questions.

Santos team

Haha crew did a great job

Sunrun installation team did an excellent job

Solar Panels

Hello My name is Paulina Perez and my husband and I just have the wonderful experience of installing solar panels with Sunrun company! The team was amazing! They show up on time, very respectful and with a great attitude!! The job was done in the day and they left everything very organized and clean! I highly recommend this company if you are looking to save money and start a new journey!! Thank you Dan and Santos for all your hard work!!

7 Solar panels with battery system install

Very impressed with whole process of scheduled installation from delivery of materials to arrival of 3 van Sun Run Crew at scheduled time. Leader of crew Abraham was polite and explained whole process in with clear details. I remained inside house while whole crew worked and completed whole instalation in a professional and efficient manner. Abraham explained just before leaving that installation was complete and that the city inspection will follow and SCE will also complete their final inspection in near future. Thank you to all involved in this process. Andrew Mawson

SunRun Equipment failure: They can care less

Besides the Actual energy production falling below sales projections, leaving them with unexpected utility bills.Poor Customer Service: Customers frequently cite long wait times for repairs, unresponsive support staff, and multi-week delays when systems break down. Sunrun Solar System has been down for over 2 months due to a system equipment failure. They seem to be in no rush to fix. A serviceman came out 5 weeks after stop working, needed a part (Which apparently is a very common part, plus only a few dollars at a hardware store, and Sunrun booked the revisit 2 weeks after that, for 3 weeks away. Which means we will be without a working solar system for close to 3 months for a $20 part that should be on every truck. The solar panels' degradation is horrific. The system is leased, and yet we're still being asked to pay for the 3 months the system is down. Run away from this Sun (Solar provider), I think that is why they are named SUN RUN! So frustrating!

Had the system for a year and couldn’t be happier my sales rep nick set proper expectations on time lines expectations and went over the program and answered all of our questions and concerns made the process very seemless portrayed accurately estimated savings the installation was smooth and professionally executed by the Sunrun installation crew i would recommend Sunrun to anyone looking into solar power energy he’s taken care of a lot of my bother and cousin and some of our friends as well I’m glad we put our trust in him and Sunrun to complete our home energy system

Sun run installation

Great job.

Beware of Solar

Buyer Beware Before you enter into a 25 year contract with any Solar Energy Company be sure you have a brand new 25 year roof. You’re not told the cost to remove and reinstall your solar panels. I’m being told $350.00 per panel.In my case that comes to over $9000.00 plus the cost of the new roof. Also the life expectancy of a solar panel is 25 too 30 years and you just can’t get rid of them in a junkyard. With the heavy metals and other materials that are in a solar panel they are considered Hazardous Waste and you have to pay to have them removed. Any savings I saved over the last 10 years is going away with the $9000.00 it’s going to cost to replace my roof. The ones that make or benefit from solar energy are the Solar Companies!

Great and very quick work

Great Team!

Thunder, home upgrades (ravon and angel)

100% professional and wonderful people. They were very thorough and clean up everything after they’re done. I’d definitely recommend them to anyone.

Very excellent

Beware of the sales pitch, read the contract carefully

My experience with Sunrun has been a major regret. The biggest problem was that what the salesperson told us verbally was very different from what was actually written in the contract. Unfortunately, we trusted the sales representative and did not go through every page of the agreement carefully before signing. The salesperson made verbal promises and explanations, but when we later reviewed the contract, we found that important terms and limitations were not what we understood from the sales conversation. When it comes to a major purchase like solar, verbal promises mean very little if they are not written into the contract. I also felt pressured to move quickly and sign the agreement. In hindsight. There are also terms in the contract that I believe a typical homeowner could easily overlook — including limitations regarding solar production, roof work, and what is and isn't guaranteed. For example, our agreement states that there is “No Production Guarantee,” even though the system's projected production and energy offset were important parts of the sales discussion. The contract also states that if the solar system needs to be removed and reinstalled because the roof is replaced, that cost is the homeowner's responsibility. My advice to anyone considering Sunrun: DO NOT rely on the salesperson's verbal promises. Get everything in writing. Read the entire contract before signing. Don't let anyone pressure you into signing immediately. And honestly, if you're not comfortable reading a long solar contract yourself, have an attorney or another qualified professional review it. Even using an AI tool to help identify confusing or unfavorable terms is better than simply signing without understanding what you're agreeing to. I personally regret not doing this before signing. Based on my experience with the sales process and the differences between what we were told and what the contract actually says, I cannot recommend Sunrun. Take your time, read the fine print, and make sure every promise the salesperson makes is written into the agreement before you sign anything.

Great install

Crew was professional and did a clean job, very happy

Fast & efficient installation. Good vibes from the team

Customer service

I called roof leaking from installation penetration for yers has caused mold. I need a whole new roof and mold remediation. They were not will to help. I am highly allergic t mold and have been sick for 3 years all documented and they will not allow me out of contract since I am dishing out 22k for everything. I know there are ways they can help. Do not use them at all never allow them to install panels on you roof. I loved the solar and the discount I received but hate how uncaring and unconcerned they are about my health

Excellent work.