Sunrun Inc.

Don't do it

I have solar panels on my house which I inherited from the former owner who thought this was a good idea. I live in a forest with protected trees. I pay for the solar lease in which I am locked into, and about 2,800 a year for Edison bill. Trees cannot be removed, nor can the non functional solar panels. No way out. Huge Edison bill, and a nice lease bill for a useless solar system. If they approach you at Costco or Home Depot, run as fast as you can.

5-Star Review for Sunrun Solar

I had an outstanding experience with Sunrun Solar, and I couldn’t be happier with the results! From start to finish, the process was smooth, professional, and incredibly rewarding. Not only did Sunrun install high-quality solar panels, but they also provided me with a brand-new roof, all handled efficiently and with great attention to detail. It's rare to find a company that delivers on both quality and service, but Sunrun truly exceeded my expectations on all fronts. A special thank you goes to Zaina, the agent who guided me through the entire process. She was knowledgeable, patient, and genuinely cared about making sure I understood every step. Her communication was top-notch, and she always followed up to ensure I was satisfied. Now, I’m looking forward to enjoying lower energy bills and the peace of mind that comes with a reliable solar system and a strong new roof. I highly recommend Sunrun to anyone considering going solar. Their team, especially Zaina, made the whole journey stress-free and even enjoyable!

So far, so good! Time will tell.

It took quite a while for me to finally commit to installing solar. I first needed to upgrade my roof after which I wasn't so anxious to spend a lot more money. But I did get quotes from several solar companies to review. I finally decided to go with Sunrun and a lease. My sales rep was in Utah, I'm in So. Cal. but I was assured Sunrun had local installers that would do all the work and start right away. First I needed a main electrical panel upgrade before the roof panels could be installed. I got a phone call from the electrical contractor that his earliest availability was in 2 weeks! Eventually as scheduled, 2 electricians arrived and quickly replaced my old box and ran a line through my attic. The power was only off for a short while and they made quick work, cleaned up and were done. They did a nice job and only took half a day? Maybe 6 hours? A few days later the electrical contractor came to check the job and walk thru it with the City Inspector via Zoom. I guess LA Inspectors are too busy these days to leave their offices? The sign off took maybe 15 minutes and when finished I asked how soon my wall would be repaired? He promised to send his stucco tech the following week. The stucco tech arrived and did his magic. He patched the wall, painted to match and cleaned up after himself. He also did a very nice job and his probably took the longest time, 6 maybe 8 hours. I was impressed. I took the first available date for the roof panel install which was that Saturday and sure enough the guys showed up in several vehicles and went about their work. They installed 21 roof panels, mounted the inverter and hooked up the electrical. They were all done and gone before noon. The shortest day yet. Over all, I think they did a good job, there was a layout issue that left a few inadvertent holes thru my new roof that they sealed and painted. I documented that incase there is any issue in the future, however. That was June, it's now the second week of July and I'm still waiting for Sunrun to schedule an inspection! I've been contacting Sunrun daily asking what could possibly be holding this up? The City Inspector won't even be visiting as far as I understand. It's just a matter of paperwork, so who is in charge of the paperwork and why isn't it complete? Once the City signs this off, then I have to wait for LADWP to give the final approval to energize the system, which I have been told can take the longest time. I'm hoping it will all be done before August. So, my comment about Sunrun so far is that their installation crews seem knowledgeable, conscientious, and thorough. But I'm not impressed with their satellite office coordination and scheduling. Why did I need to wait a week between installs and especially, why am I waiting now to hear from them as to when they'll schedule an inspection? I've been anxious to get the power turned on to see if it's all that I've been promised. But that is still one inspection and DWP approval away.

Original sales associate was the most helpful and insightful person we spoke to throughout the process. Customer service and details from project manager to on sight installer went down. Not very thorough with details. On sight installers were friendly, but project took longer than expected.

I had my Solar panels installed and the job came out nicely. At first we thought the job could not get done due to my place being a townhouse and my neighbors breaker box right next to mine but the crew and electricians did an excellent job. Just waiting on final inspections.

No problems so far

Communication is very good installation went smooth. Initial application went well. Follow up so far is OK.

Did a good job

Sunrun put my solar panels in 11 years ago , and I have saved a lot of money in electricity from Edison. Sunrun has monitored my panels, and has fixed anything that needed attention. I have a lease, and that has made my electric bill affordable. Now they installed more panels and two Tesla batteries at a reasonable cost to offset expenses from Edison. The Sunrun crew showed up on time, and completed the job in a timely way. I have recommended Sunrun to others.

Seamless process

Great customer service I was informed every step of the way there were no questions to be had. I was very well informed.

Totally satisfied with Sunrun from day #1 and counting, from the start honest and helpful with my needs at home. I had another competitor at the same time I was dealing with Sunrun, I had detected a flaw from the other competitor- it was his Integrity. I immediately, dropped the competitor and continued with Sunrun. So far, I’ve been very impressed and satisfied with Sunrun. I highly recommend Sunrun in my area and California. Thanks, Sunrun Family

Poor After-Sales Support & Concerns Over System

My solar system is currently in production, but I’ve encountered serious concerns regarding a possible material misrepresentation or miscalculation in the system sizing process. I initially contacted Sunrun Customer Care at 855-478-6786 and spent over 40 minutes explaining the issue. Unfortunately, the representative was unable to assist and ultimately directed me back to my original sales representative. When I reached out to my sales rep, he too was unable to help and referred me to his manager. After several email exchanges, the manager acknowledged the sizing error, stating: "I would certainly address this with the sales representative, and require additional training to ensure the situation doesn’t happen again. But the rep has since been terminated." Despite this acknowledgment, I was told once again to contact Customer Care. At this point, it's clear that getting meaningful post-sale support is extremely difficult. There is no dedicated email contact to share documentation or concerns, and phone support has proven unhelpful. I’m very concerned about the lack of accountability and support after the sale, especially for an issue that may materially impact system performance and long-term value.

My experience has been hassle free so far. I am not connected yet, but the sign up, permits, and installation have gone smoothly. I've been skeptical about solar for years, having heard challenging stories. I finally decided to hear about Sunrun from Donny Schmitz and he sold me to try. I liked the idea of not buying the equipment and getting a Tesla battery storage unit. I'm 87, so money and long term commitment has been an issue with me. Time will tell, but I'm happy so far. Bev Webb

Installed almost three years ago! So far a great experience

Made the Worst decision in my entire life by adding solar

I had 10 solar panels installed two years ago, hoping my PG&E bill would drop. Instead, my bill actually went up over time, which was really frustrating. I reached out to the company to complain, and they responded by adding 10 more panels and a large battery to my system. Even after these upgrades, my PG&E balance is still $3,086.60. I’m disappointed that my electric bills are still so high. I expected better savings and a smoother experience. If you’re considering solar, make sure you get a realistic estimate of your needs and future costs before you commit.

Poor Maintenance Service

Essentially, my service has been off for over 6 months. I discovered, not them, even though they are "remotely monitoring the system". I have made multiple calls to Service Representatives and have been told in not so many words. "Yea, you're right it's off, we are looking at it. Please give us three days." the next call three days later, "Yea, you're right it's off, we are looking at it. Please give us three days." and the next "Yea, you're right it's off, we are looking at it. Please give us three days." Evidently three days for this company is a never ending loop, so they don't have to have a service call to "maintain the equipment" as stated in the contract. Customer Service is great at stonewalling and irritating customers.

Outstanding!

Every person that we dealt with from Sunrun Solar are all professionals. Starting from Isaac (sales person), he was able to explain & answer all our questions about solar. To Tori & Emilio who scheduled our install quickly. Then to Matthew (installer) & his crew who installed the solar panels with no breaks until the job was done. Customer service is top notch with Sunrun!

It's was a great experience and everyone from the beginning to the end was outstanding and I will tell others to sign up!

No working solar for almost a year

Weve been customs of sunrun for almost a year now. They took MONTHS to finally install the solar panels but our system has not been activated. Theyre still trying to charge us almost 600$ for the service but i have to pay my full electric bill with eddison. Ive tried for months now to get someone on the phone to help but they give me the run around and say someone will be reaching out only to hear from no one at all. Im reporting them to the CSLB at this point.

Sunrun is the worst

Sunrun is a joke. Nothing but huge scams. The rep did his job very well of selling something that wasn't real. Lied schemes his way into a deal. Here I am 9 years later with this headache that never ends. I was told explicitly and asked several times explicitly about how repairs would work. And I was looked dead in the eyes and told sunrun would remove all panels so the work could be done and place them back on for free as I'm in a 20 year contract. Now I need roof work and they are telling me I have to pay a Contractor myself to remove and reinstall them. The system has went down several times over the years but this is the icing on the cake. I really hope this company goes under, dies, or what ever at this point. The worst purchase of my life.

Damaged roof,refused to fix it,active leak

I have active leak on my roof and it's solar related but Sunrun refuses to fixed it.

Great experience with SunRun!

My wife and I had researched installing solar several years ago but never felt like the timing or pricing was right. We recently renewed our search given that our electric bills were starting to climb at a high rate. We reached out to several solar companies and after interviewing several, we ultimately contracted to lease a system from SunRun. We just can't say enough good things about this company. Our first introduction was from our sales person - Brendan - who was on time, with the most informative presentation we had seen, and who answered all of our questions. He was kind, patient, professional, clearly knowledgeable about the best system for our home, and helped shepherd us throughout the entire process from signing to installation and the next steps to activate the system. We count ourselves as fortunate that he was our sales representative! We also want to acknowledge our installation team - Nicco R, Jose C, and Angel T from SLA America. They showed up on time both days, were highly professional, explained what they were doing, took excellent safety precautions for the work area, cleaned up both days, and called to make sure we were happy with the installation. When all is said and done, we simply could not be happier with our SunRun experience! They have a great business model and my wife and I agree that we would give 10 stars to them if we could!!! Thank you so much for the peace of mind we now have!

Best customer service

I started the process of getting and installing Solar panel at my place. I really appreciate the customer service provided by Sunrun. The Sales person named Ramon is really professional and knowledgeable about his job. All the other team we’re providing all the best service they can. I am getting text, email and call notifications at each step of the process. Finally I got my solar panels installed and I am waiting for city inspection. People who installed the panels did the best job and they informed me about all the details. They were very professional and courteous. I am glad that I picked the right company which gives me assurance that my plan will work best for me. I totally recommend SunRun to all my friends and family.

Brandon was courteous and explained everything clearly. Sunrun hired an exceptional salesman. If he comes knocking at your door, you will not be disappointed with the details of what you can expect with Sunrun Solar.

Solar

Stephen Woodcock has done a wonderful job explaining the service that Sunun will be provided. There was no concerns about the presentation.

Solar review

We have had solar for 8 or 9 years. Sunrun has saved us a lot of money. They installed everything in one day. I saved over a thousand dollars in the first four months. Stephen Woodcock is professional. We had one issue right away with the snow was coming crashing down. We called them up.They came addressed it and never have had an issue.Since.

More Expensive than the Utility Alone

DON'T GET SUNRUN! I regret signing up with Sunrun and now seem to be stuck in a contract that has me paying 50% more for power than we paid on our most expensive month with MECO only. We were told that all of the 110v power at our house would be connected to the battery and that we would generate enough power that the credit we received from MECO would offset the 220v use. Instead they only connected our lights and outlets in the kitchen everything else still pulls from the grid and the way the system puts power back on the grid we only received a couple dollars credit, not nearly enough to offset a bill that is now $100 a month, on top of the $200 a month we are paying Sunrun. Our previous highest bill was only $195! The customer service has been atrocious. We've been getting the run around from them for nearly 10 months with no resolution. So far all we gotten are false promises of credits and solutions that never materialize. It’s hard to imagine a worse experience.