Sunrun Inc.

Not customer friendly

Sunrun installed solar panels 7 years ago. We have a softball sized hole in our roof that has caused water damage in our son's bedroom and he has been displaced from the comfort of his room due to mold on the ceiling. We have been seeking Sunrun's help for 3 months. Upon examination it was discovered that the hole was stuffed with man made material and repaired with man made material that has now failed. They claim a squirrel has caused the damage and take no responsibility for this issue. They want to charge $1200 to remove a panel so the roof can be repaired for $1400. They have since turned off our panels, but still have to pay for them while we now have to pay our electric company for electricity which has greatly increased our monthly expenses for electricity. I strongly discourage anyone from dealing with this company as they do not stand behind their work and don't care about customers.

Installation

Installation was done 3 days ago. System has yet to be activated.

Kevin

Thank you for your help

Leaking Connection

Got panels installed a couple days ago and first rain we had leaking in our basement into our electric box which shorted our power. No emergency number to call. My husband was messaging regional manager and comment was good catch finding where leak coming from and he’d pass info along. This is a serious issue having water leaking into our breaker box.

Sunrun review

I was very impressed with the dedication of the sales team and how I was kept in the loop as to what happens next. Our installation went smooth and very quickly. The installation crew kept us informed As to their progress. Unfortunately our follow up with the city did not pass inspection. We were told Sunrun would contact us as to when the work would be completed. It has now been four days since we last spoke with them and we haven’t heard anything from the company at all. We did receive a notification from Pacific gas and electric to complete a document and they would be in contact as to when they would come out for their inspection.

Pleased Third Time Customer

Sunrun is a stellar choice for solar power. We were met with professionalism at every stage of the process. My husband and I have had Sunrun installed on three of our homes. With each install, we learned more about our options and the importance of being present and communicating thoroughly about how we wanted our system to work and look on our home. For our current home, the install was a little tricky because our electrical meter is on the complete opposite side of where the best location for optimal solar output is. Therefore, there was the possibility of unsightly conduit being seen if care was not taken during the install. Our installers took the time to install the system with esthetics in mind. Which pleased us greatly. The system passed the city inspection at each stage and we are now waiting for approval from the utility company to connect. When approved, our dependence on using electricity from the grid will be a thing of the past… No more dealing with constant utility company price increases and occasional power outages.

Room for improvement

I believe that the new Sunrun compares better than the 10 years ago version. The company employees work together to make the customer experience better. Everyone leaves room for improvement, but our experience has been very good. The company representatives and the installers were very helpful and informative to better understand the solar power system.

Good Company

Everything went smoothly

Professional

From the start to finish, the steps and process are thoroughly presented and discussed to the client. Questions are encouraged

Very professional! I’ve never had an issue with them. Always helpful. Always answering questions when I need answers.

Great experience

Sunrun has been great to work with from the initial phone consultation right up through the installation. All that is left is final inspection and powering the system on!

Sunrun review

Stephen woodcock came by helped me out with solar a battery and smart panel. Super excited to start saving!

Working with Vincent Gatti was an absolute pleasure. We are so thrilled to make the switch to solar power. He answered all of our questions along the way. Recommend this company and Vincent to everyone!

HORRIBLE EXPERIENCE AND FEEL COMPLETELY CHEATED

We recently installed solar panel and battery via sunrun. We are generating almost twice as much as we are consuming. But the stupid algorithm offered by solar battery is causing all the power stored in the battery to be sent back to grid during peak hours and we end up pulling power from grid during the same peak hours at a much higher rate. As a result WE ARE PAYING HIGHER MONTHLY ELECTRICITY BILLS with solar than what we used to before sunrun came and messed up everything. Horrible experience working with this company.

Fast and competent

Fast and competent

Very satisfied with the customer service

Both Tyler and Sydney have been great with staying in contact and making sure the installation was a smooth process.

Installation solar panels

Installation of my new panels went smoothly and quickly! Communications with Sunrun have been excellent!

Project qualification and installation were well explained and executed. Field crew revised location of equipment per experience and best performance of the solar system. Clean up after was conducted as soon as job was completed.

We recently had our solar panels redone and a battery pack installed, and the entire experience was excellent from start to finish. The team was professional, communicative, and right on schedule — everything went smoothly with no surprises. Everyone made sure we understood all the details and was always available to answer questions. Highly recommend this company if you’re looking for quality solar work and reliable service!

Our experience was phenomenal. Highly recommended. The sales rep, Johnathan, was extremely professional and knowledgeable.

Service Charge Fee

I called Sunrun on June 25, 2025 to request a technician to come to my home to check my system since my phone app was not connecting to my panels. I was told that in order to get an appointment I had to sign a Docusign agreeing to pay $649.00. I signed it of course because I needed my system looked at. (2) techs arrived on July 18, 2025 and determined that the cellular chip had burnt out. They wanted to hook the system up to my Wifi but it is very slow so they decided to hook my system back up to cellular since it never gave me a problem (6) years later after install. I received a bill of $649.00 last week and I called several times and finally got to speak to a supervisor who stated that this bill could not be lowered. I asked that it be lowered due to the fact that I feel the service call fee is exorbitant for the time and work that was put in to resolve the issue that I had. I'm not trying to pay nothing but I'm looking to pay a fair and reasonable service charge. I was told that I signed the original COSTCO/Sunrun agreement in 2019 when I purchased the panels and I agreed to this. After checking this agreement it is nowhere stated in the contract. Also I was told by a supervisor at Sunrun that the policies between COSTCO and Sunrun where changed in 2024. I never received any notification as to whatever policy changes have occurred in 2024 and how it will effect me moving forward with my system.

Remove and reinstall for roof replacement

Dealing with removal and reinstall for over a year. Started process in May of 2024. Panels removed end of September of 2024 for roof replacement, Sunrun has not gotten the permit to reinstall my panels yet. The panels have been in my backyard for over 10 months now. I am now on my 3rd case worker and they have outsourced to a contractor who also is sub contracting to another contractor. Lease payment stopped when panels were removed, as of last month they started taking monthly payments again without providing service. I reached out to sunrun about payments twice over the last couple of weeks and have been told I will hear back in a couple of back in a couple days. (SO NOTHING)

Fast and great team of installers very professional

They’re okay.

Very easy process from beginning to end. All steps of the process were explained clearly. Because different teams of people do different things, no one let me know that a bush needed to be trimmed before installation. Fortunately, the team who was here completed the trimming once I was able to provide the necessary tools.