Sunrun Inc.

Sales people sweet talk you then disappear

Sales people sweet talk you and make getting the panels on the roof an easy experience. BUT once the panels are on, you are on your own. Have had the panels for over 2 years (NEVER have been able to connect to the Tesla battery directly through the app; sales person said call a number--it was to an automated customer support line and still no help). More recently by account was charged 3 times instead of the usual auto-draft. Called the customer service line was told it would be fixed. Days go by; nothing changed. Went through the chatbot on the website. Got a reference number; nothing changed. As a mater of fact I was told that there was not a "formal" request and that it would be handled. Days go by STILL nothing. Customer service is embarrassingly bad. Avoid this company at all costs.

Friendly person

Professional work, friendly person, Clear explanation of the work process

Service and conduct

I had solar panels installed by Sunrun about two years ago, and unfortunately, my experience has been extremely disappointing. The sales representative gave me information that I now feel was misleading. I signed a 25-year lease for $182/month with a 3% annual increase. Looking back, I regret this decision and wish I had done more research before signing such a long-term contract. Six months after installation, I had my roof replaced. Sunrun removed and later reinstalled the panels, but they did not reinstall them according to the original design. Several panels were supposed to be on the east side and the rest on the north side. Instead, they placed all of them on the north side. I reported the issue, and Sunrun acknowledged the mistake. Their proposed solution was to move some panels and patch the existing holes. I was not comfortable with that solution. After numerous calls and discussions, they agreed to address the affected roof area, but insisted on using their own roofing contractor. I provided an estimate from my roofer, but Sunrun refused to pay it and provided a much lower estimate from their contractor. More than a year later, the issue is still unresolved. Meanwhile, my electricity bills are now significantly higher than they were before I had solar, and I am still paying the monthly solar lease. I have contacted Sunrun multiple times about the system’s production, but I was told they will not investigate the production issue unless I close the existing roofing case first. From my perspective, this feels like I am being pressured to accept their offer before they will address the production problem. Overall, this has been an extremely frustrating experience. I regret choosing Sunrun and would strongly encourage anyone considering them to do extensive due diligence. Carefully review the total long-term cost, annual increases, roof responsibilities, and what happens if the system does not perform as expected before signing.

Sunrun Solar Install

Jonathan & the Sunrun team were amazing. I look forward to spreading the good news in my community

Install

Team was knowledgeable, informative, efficient and friendly.

Solar with Battery

Glad to be joining the ranks of customers generating, storing, and using our own power. Looking forward to less dependence on the main grid and achieving greater cost certainty with the SunRun program.

Battery install

Great job everything looks great

Efficient work

Job was done perfect I’m Saving a lot of money now

Miserable and Unfair Experience

I got my panel installation done on March 6th and finally got the system working on September 15th. It took 7 months and me following up and escalating things every few days. City Inspection was rejected 4 times and got approved on 5th attempt. On top of all this, I found out that the rate and deal that I was offered are not same as my friends in my neighborhood. My friends who live in the same community got way better deal and rate than I did. It is unfair for the same company to offer different prices and rates. They have same number of panels and similar energy production.

Don’t fall for Sunruns promise

I had already purchased solar panels from Kumukit (Hawaiian Solar) which did cut my monthly HELCO bill to average $350/month, but sometimes higher because I didn’t purchase storage batteries. Sunrun came knocking with a promise they could reduce my bill to a flat rate of $300 monthly by installing more panels plus two Tesla batteries, which would be leased for 20 years. Bear in mind our household is two adults who are mindful of energy use. We only do laundry and run the dishwasher on sunny days and keep the central AC set between 76-78 and turned off at night. So now I’m paying $300 to Sunrun plus another $300 monthly average to HELCO! When something seems to good to be true it usually is!

Solar installations

The crew arrived early and on time they explained everything to me as they were installing things. They finished in a timely manner very respectful of my home. Overall, I’m happy with my service.

Communication stinks!

When signed up all went well. I got my son in law and daughter on board, promised a referral of $1000 and another bonus of $2000, all which I haven’t seen. I can’t even get a hold of the sales rep who signed us up. A woman I’ve been in contact with from Sun Run, I guess she handles issues, she did say monies will be her by 9/11, well it’s 9/16 and heard nothing. She said she will reach out to sales rep… sure… still nothing. So don’t believe anything Sun Run says!!! A billion dollar company… telling this 68 year old women one thing and was a lie… so buyer beware… look around!!!! Helene Gordon!!

Inept, Poor Follow-through

I am having work done on my property and requested that Sunrun relocate the batteries; however, they put in a work-order to temporarily remove and re-install the panels. I have made multiple phone calls, put in two work orders and spoke with many people--most of whom live out of state with a two-hour time difference. Not only did they just recently (in September) correct the work-order, but the 45-day clock restarts. My contractor cannot continue the work until the batters are relocated. Not only this, Sunrun charges over $3,000 just to relocate the batters, even though they did not ask my preference before the original instal. The burocracy is astounding! I cannot get a manager to return my call, even though they said they would, I speak with a different person each time I call, and some don't even document the conversation--causing other to start over documenting the complaint. IT WAS THEIR MISHANDLING OF THE REQUEST IN THE FIRST PLACE THAT CAUSED A DELAY--THREE MONTHS AND COUNTING.

Quick and quiet

Inherited the Lease, Now Sunrun Is Jeopardizing My Home Sale

I inherited a Sunrun solar lease when I purchased my home. I did not choose Sunrun, and after dealing with them for years, I would never choose them voluntarily. I am now trying to sell the home, and the buyers do not want to assume a solar lease. I have a contractual right to purchase the system, Sunrun has already issued me a Purchase & Sale Agreement and invoice for $10,956.48, and I am ready to pay them in full. Somehow, giving this company money has become nearly impossible. I have spent hours on the phone with Sunrun, including calls approaching an hour long. I am repeatedly told the issue has been “escalated” and that someone will call me back within 48 hours. The callbacks do not happen. I call again, explain everything again, and get sent through the same cycle. This is now jeopardizing the sale of my home. The experience before this was not much better. The panels never performed the way they were represented in the original sales literature. Sunrun advertises a performance guarantee, but the agreement makes customers wait two years between performance evaluations before the guarantee is reconciled. In my experience, the customer also has to do the legwork to identify the issue, follow up, document it, and push Sunrun to address it. Now I am in the absurd position of having buyers who do not want the lease, a written agreement from Sunrun allowing me to purchase the system, an invoice in hand, and the money ready to pay, yet Sunrun still cannot seem to complete the transaction. This is the worst company I have ever dealt with. I genuinely never imagined that trying to give a company more than $10,000 could be this difficult. If you are considering Sunrun, I would think very carefully about what happens years later when you sell your home, need service, want to exercise a guarantee, or try to buy out the system. The sales process is only the beginning of the relationship.

Had a great experience with Johnathan and the crew

SunRun RunAround!

I’ve had SunRun for 7 years and at the beginning of this year, 2 of the panels stopped working. It is now September, 8 months later and still not fixed. Had 4 tech visits and they wasted time saying the optimizers that work with the panels are bad but they don’t know which ones because there is no diagram of the numbers for each of the panels so they have to go on the roof to check each panel. They said they need 2 techs to do the job and they have to order the parts. Each tech gives you a story then I get text messages that parts were ordered and that it has been 15 days since ordered and it will be another 11 days before it arrives. A month later get a new message that parts were ordered. The most recent tech never showed up for the appt after waiting a month. Then I call to complain that I’ve been waiting and they rescheduled for another month BUT wait on on the cancellation list call back so if any appts get cancelled I’m on the list to get a sooner appointment…yeah right! I’ve been on it twice. Escalating to a manager is impossible and no one gets on to resolve the issue just keep making appts with the hope they will show up and actually do the work to repair the non-working panels. Worst service!! Avoid the headaches with this company and don’t bother. It’s all rainbows and sunshine till something has to be repaired.

Worst Solar Company

They try to compensate their aggressive sales by making extra money in roof repair, panel upgrade, etc. They are very slow in responding and ignore messages and calls. Better stay away from that company

Misleading sales

I am sorry the day I sign up these people They are very misleading every year they push-up the the monthly payment and my electricity bill is still high . I call them and they informed me twenty years to get out of their contract . I am 70 yrs old now and every year their monthly payment goes by 20% . This is the biggest mistake I make .☺️

bad roof prior to install

first, I really like the solar. it works... my pricked l problem is. 2 years ago I was told my roof was ok to put solar on it. Today I have 9 leaks. roofer said, 3 of them, it's from lag bolts holding the panels. roof is old, yes, but now, I need new roof, new insulation, new sheet rock and new plywood. sun run will pay to remove and replace panels, that's nice but the roof is leaking, it's raining and they won't help, help, not pay for, a new roof. I didn't have trees removed, I did not get a roof, sooooo here we go, another corporate screw the little people. today they said, it's not from the panels... OUR COURSE THEY DID.... SO BUYER BEWARE... THEY ALL WORK FOR THE BIG GUYS NOT US

Great service

The crew arrived on time and completed the job at the time I was told it would be done. They walked me through the process and explained everything at the beginning and at the end of the installation

Worst solar company

I paid full amount. Its been 2 and half months after installation. Still solar power did not started. I texted and contacted CX Pro and support. No proper response. Sometimes they tell waiting for building permit hardcopies and sometimes they tell waiting for PSEG permits. Its so much frustrating. Not sure how to deal with this. I dont they will start solar or not for me.

Transfer process as a new customer

As we purchased a new home in sunrise Arizona we filled out all the transfer documents and received multiple emails over and over again that they were ready to transfer on the day of close of escrow. After we closed on the house we are over a week and still after multiple conversations with people in there customer transfer process nothing is happening except being in limbo. Then all of a sudden we get an email that our panels need service but the first available service is October 8th. We will continue to wait and are helpless together this lease that we signed for the panels to ever get activated.

Poor customer support

Sunrun customer sevice is vey good over phone. In fixing the issues with solar system, too much delay in attending the issues. For a non working solar system it took 8 days for the tech to showup.After he attended the system next day system faulty again. Next appointment is on 9/23/26 after 14 days. In effect I do not have any service on these days. I made at least 6 phone calls, no restoration of service, I am so unhappy about this sevice.If this the way they do service I dont recomend any one for SUnrun solar system.

Sunrun Sucks

This company is the worse company I have ever deal with... I would never recommend them for anything and I strongly recommend you use another firm...

Great experience with Sunrun! Their customer service team kept us informed at every step and handled all the paperwork seamlessly. The setup looks pristine and the communication was top-notch. I had an amazing experience working with Leaneth from Sunrun. She was incredibly professional, knowledgeable, and took the time to answer all of my questions about transitioning to solar energy. Leaneth made the whole process easy to understand, transparent, and completely stress-free. I highly recommend asking for them if you are considering Sunrun!

They had the best bargain and Derek Pifer was really awesome in the sales department. He was continually in contact with me as was Matt Harper the activation expert. I have had zero issues with my system and it has saved me a ton of money. I highly recommend Sunrun Solar for your solar needs. Derek was awesome! Very knowledgeable and patient. He deserves a raise

I am very satisfied with Sunrun’s products and service. I have had my solar system installed for more than seven years, and I have never experienced any problems. In my opinion, Sunrun is a trustworthy and reliable company. Some of my friends chose other solar companies, but after only three or four years, they either experienced equipment issues, found that their solar company had gone out of business, or couldn’t even reach anyone for support. Having a strong, established company like Sunrun gives me real peace of mind. I recommended Sunrun to one of my friends over six years ago, and they have been very happy with their system as well. We both have seen significant savings on our electricity bills over the years. I am truly grateful that I chose Sunrun, and I have no hesitation recommending them to anyone considering going solar.

🚨 WARNING: Sunrun took complete advantage of my elderly father. Their improper installation of solar arrays caused severe roof leaks over our garage. When my senior father called multiple times to report it, Sunrun representatives intentionally gave him the runaround, blamed him for the damage, and shirked responsibility. They left the roof leaking through TWO FULL WINTERS.I had to step in to protect him. Sunrun’s own third-party team did a water test and watched the water pour into our garage. It has now been over two months since that test, and they are still stalling, claiming they "don't have the paperwork." Meanwhile, a local 5-star roofing company came out and gave us a full report in just 2 days.Because of Sunrun's 2-year delay and bad-faith victim-blaming, my elderly parents now have a massive 5x5-foot dry-rotted hole in their garage, rotted structural 2x4 beams, and active mold growing in the ceiling framing. This is a severe health hazard to elderly homeowners. To make it worse, Sunrun removed half the panels over a month ago during peak summer, leaving them with skyrocketing utility bills and no repair schedule.Sunrun will happily damage your home, blame your elderly relatives, and run away when their installation fails. We are filing official complaints with the California CSLB and the California Attorney General for elder consumer abuse. Avoid this company at all costs.

We chose Sunrun to design and install a solar electric system for our home in AZ. They installed it in 2017 and it has generated over 140Mwh during the past nine years. This has resulted in average electric bills around $35 a month, which is great. But we have also had meter issues in four of the nine years during the summer months that have degraded system performance which has not been good. Overall, 4 stars for Sunrun. They are not perfect, but they are sure a lot better than other solar companies that have gone out of business or not maintained the equipment. Good job, Sunrun!