Sunrun Inc.

Buyer Beware

My brother had Sunrun solar installed two years ago; they added on, and a second account was created, but nobody knew. Discovering an overdue balance from three years ago, they claim they tried to reach out, yet they have no communication problems on the first account. Buyer Beware. It also does not save you that much money.. I spoke on behalf of my brother since he and his wife are disabled; they had no reason except to say they tried "reaching out and got no response, yet they have no problem reaching out" and getting a response. This feels more like a scam than a legitimate business. Good luck dealing with them. Never add on, it seems each add on is a different account.

Sunrun is completely Fraudulent and Dishonest

Sunrun misrepresents all products and fraudulently gets people to sign contracts. Sunrun breaches their own contracts with deceptive sales tactics to get products installed so customers can not cancel. Su run does not stand behind their sales reps promises blaming customers for signing. Sunrun hides final contracts from customers so as to keep them from canceling. The company is neglagent with instalation and proper inspections. Would not recommend this company to anyone.

Worst of the worst

Sun run has been a nightmare ever since we got the system. It took more than 6 months from start to finish on the install. It was installed within the first 2 months then took the next 4 months to get it turned on. Every time we have called customer service they seem absolutely clueless as to what you are calling about and it used to take two months to get a service call. Well things have only gone downhill since 2021. We have been dealing with a battery issue since mid August 2025. SunRun scheduled an appointment for the end of October to replace the batteries without telling us. When I discovered the appointment on the app I called to find out what it was for SunRun then informed me it was to replace the batteries without because they had failed. When I asked why it was going to take so long I was told they don’t keep the batteries in stock and had to order them. Mid September I started getting emails and texts about a system failure and I need to schedule an appointment. The first time I called I was told it was for the batteries, I told them I already had an appointment. They said they had no records of an appointment, but told me if I do have one just keep that. Two days later I get an email that they have ordered my batteries and they should be in in 9 days and then they will schedule an install. I call again and this time was told it was just an error on their end and just ignore the email. Three days later I start getting more emails and texts telling me I still need to schedule my appointment, I call again. This time I’m told all the emails and texts I have been getting since mid September are because the inverter has failed and needs replaced, unfortunately they have no service appointments available for the next six months so I just need to keep checking for cancellations so they can slot me in. Then decided to ask if the batteries are on track still for the October appointment. This is when I found out they were waiting for refurbished batteries supposedly because the batteries we got four years ago are no longer made. I told them when we signed our contract we were told anytime anything had to be replaced it would be with the newest equipment available, was told they changed their policy. Was also told we could ask the technicians for the October appointment if they could look at the inverter, but that was up to them if they did or not because that is not what they are going to be there for in October. Run screaming if anyone from this company tries to sale you anything. Have no idea how they are even still in business they are so bad.

5stars

Great timing. Smooth and easy process

From start to finish, a professional yet pleasant experience. They always kept me informed and up to date on all the stages of installing my solar system. The install team was on time, courteous and well organized. I was impressed with the quality of the work and the way they handled themselves. I would absolutely recommend them to family and friends.

Pat McIntosh from SunRun

Pat McIntosh from the Cameron Park office came by and asked if we were using the SunRun app. We didn’t know about the app and was grateful for the new handy dandy tool! He took the time to walk me through the app and show where the important points can be found and explained other useful information about the services and what we can continue to expect from SunRun. Happy and grateful to know we have a Performance Pro just local to us for any helpful advice and needs!

Easy installation process

We have nothing but praise for Sunrun. They kept us informed about what was going on. The installers were very professional and safety conscious. Can’t wait to see the savings solar power will hopefully give us.

Solar Source

Everything is going well Quick good install Great salesman who follows up to make sure I’m happy and knowledgeable Sunrun is a good choice for your solar solution

Shawn was great. He walked us through the entire process and made it quick and easy. We were hesitant at first but after plenty of research, we realized we’d be saving money every month in addition to having all the electricity we would ever need.

Very polite and a great crew

Sunrun is the best

Have had SunRun 15+yrs…there have been only 2 issues with system operations and SunRun was notifying me within 48hrs that a repair was set for next 48hrs!!! Brian Galfano the local rep also stopped by to check in, update the app, and explain the latest savings and increases ConEd has made to program. We are saving over 60% on our bill vs neighbors whom still think they are in a better situation!! Really recommend Brian Galfano & SunRun

Awful Company

We have had nothing but negative experiences with Sunrun. I wish we had never agreed to get their solar package. It's awful. And expensive.

Terrible company

Sunrun is a terrible company. If you can avoid doing business with them, I would highly recommend it. There are many more reputable companies that are far more outstanding in terms of customer service, products, and overall service. Sunrun locks you into a lease and then refuses to honor the lease when things break. This is a below-average company. Avoid it at all costs!

Everything is moving forward and we are very pleased with events thus far!

Some problems, parts of the house are still dark, no power. I have reported it and told the installers but they just told me they would note it on their report. Guess it’s my problem now. The wireing looks like a mess wire 6 connected to #4, not a good look. I just hope i don’t have to hire a electrician to come out to fix their job.

Making the decision to switch to solar power is a significant one, filled with technical details and financial considerations. It requires a salesperson who is not just a seller, but an educator and a trusted advisor. In Peter Ma, I found exactly that. My experience with him was defined by one outstanding quality: his unwavering patience and his consistent dedication to explaining and answering every single one of my questions, every single time. From our very first meeting, Peter established a different tone. He didn't launch into a high-pressure sales pitch. Instead, he began by listening. He took the time to understand my energy needs, my long-term goals, and my initial concerns. This client-focused approach was refreshing and immediately built a foundation of trust. What truly set Peter apart was his commitment to clarity and transparency. He possesses a remarkable ability to break down complex topics—from photovoltaic efficiency and inverter technology to government incentives and financing models—into simple, understandable terms. I never felt rushed during our conversations. If I had a question, no matter how basic or detailed, he would pause, address it thoroughly, and use diagrams or data sheets to ensure I fully comprehended the answer. This was not a one-time occurrence. Every time we spoke, whether it was a follow-up call, an email query, or a final review before signing, the same high level of patience and professionalism was present. He remembered my previous concerns and consistently ensured that no question was left unanswered. There was never a hint of impatience or a sense that I was asking "too many" questions. In a field where sales can often feel transactional, Peter Ma stands out as a true consultant. His extensive knowledge is matched only by his patience. He empowered me to make a confident, informed decision about my solar investment. For anyone considering solar energy and seeking a stress-free, educational, and transparent process, I cannot recommend Peter Ma highly enough. He is, without a doubt, a benchmark for what customer service should be.

Quick installation!! Both sales advisor and installation team keeps you informed.

Great team. Process has been excellent. A bit of a delay on the permit, but this was due to city hall issues. Once permit was approved the rest of the process ran smoothly. Even the new breaker panel look nice and now organized and properly label breakers. Waiting on getting the utility company to approve ans that will be the final step. Overall great service, installation, and inspection was with no big delays.

Fantastic service throughout!

This was the most seamless experience. Definitely recommend SunRun for your solar power needs!

If i could give them negative star for the review, i would do it. I got the system through the builder. It was a brand new system. The system suddenly stopped working. I called them and the person told me i needed to sign the docusign to release the information, so he could go further to do the investigation. I ended up paykng 584$ for the tech to come out and checked the system. I called them back and was transfer to the person name Jennifer. She is the rudest , impolite person i have ever talked to. She is an a*shole. I told them they will be never allowed to step on my property ever again. I will use the third party to fix for any issue. Dont even call me. I wish sunrun will be gone away soon!

Great company to work with

Through the process, everyone was knowledgeable and friendly. There were delays along the way (outside of their control), and the team was responsive. The install team was top notch. Thrilled to have our solar system up and running!

Everyone was nice and professional

Solar review

We moved into a home that had solar on it from Sunrun four years ago. We still have a credit with the electric company. We do not pay them anymore. We are very happy we recommend Sunrun Stephen Woodcock was very helpful.

My solars aren’t working since November last year

My solar system stopped working last year in November. I’ve been calling every week or two to get it fixed. I’m paying $200-350 for my ComEd bill plus $77 for lease from Sunrun. They promised me on several occasions that they will come and fix it. It’s been over the year and my system isn’t fixed yet and this leaves me with a huge bill from ComEd. The sales rep Ryan Antoniuk promised me a lot of things but he never delivered. Please be aware of this company who feeds the customers with lies.

Positive experience getting solor

StartAfter some initial apprehension about the process, I decided to explore solar panel installation. The salesperson walked me through all my options and addressed my questions and concerns thoroughly, aligning with the research I had already done on the topic. We validated that I was a good candidate for solar based on my home's location and my intention to live there long-term. On installation day, the crew reviewed the approved layout with me and asked if I had any concerns or changes. They were professional and efficient throughout the process. While solar isn’t the right fit for everyone, and buyers should be aware of both the pros and cons, I found the experience to be a positive one. I believe this decision will contribute to my long-term financial security.ed the process of getting solar panals after apprehen