Sunrun Inc.

Lucia Mejia

I had a great experience working with Lucia Mejia. Lucia was very helpful during the whole process. Lucia was very professional, honest, and straight forward. Lucia was always available for questions and follow-ups.

Best Sunrun Experience

Rep Nick from Oakdale was honestly so great! He was very informative, answered all our questions. Kept us up to date on the process. Even went above and beyond to call Vivint when they didn’t show up, got them right on the phone and made it right. I have been afraid of doing solar but Nick and Tony eased all my worries and Sunrun brought in a great crew, they were efficient, informative, clean and extremely friendly. I couldn’t have asked for a better experience, I will definitely recommend Nick and Sunrun to everyone I know.

False promises

The sales rep (Kevin) promised a bonus and it’s been almost a year and I have been reaching out to various departments complaining and no one want to take responsibility for there actions . This company is horrible with customer service in returning calls and answering questions. They’re consistent when trying to get your business but after they’ve achieved that , you’re on your own . My utility bill has NOT changed not one bit and no one has gotten back to me to explain. STAY AWAY……

So far the company has done everything that I was told would happen. Just waiting for the city to do their inspection.

Working with Krystle was a great experience. Very knowledgeable and explained things in a way that I could really understand unlike other solar reps I have met with. The whole process was seamless. Highly recommend Sunrun.

Equipment Malfunction & Contract Violation

On May 2025, part of the outside equipment stopped working. Since the weather was getting hotter, I initially assumed the higher electric bills were normal. However, when the bills continued to increase, I scheduled a service appointment for early September. A technician came on September 8 and replaced a box outside. At no point between May and September did anyone contact me to inform me that the equipment was not working as designed. According to my contract, I am entitled to a 100% refund for any equipment malfunction. I filed a claim, but the company now states that because the equipment is currently working at 100%, I cannot be refunded. It’s unacceptable that no one could notify me when the system malfunctioned, yet now the company can confirm it’s operating correctly. If I had the option to switch companies, I absolutely would — this situation is a clear failure to follow the contract terms and provide proper customer service.

Poor customer service

After only having our system for 2 years (but still several years left on financing it), the app says it’s “not communicating” and we are told it will cost $600 to have someone come out and see what’s wrong!

Pleasant experience from the consultation to install. To be honest, it wasn’t hard to convince me to go with the project as I was actively seeking. However, I was truly impressed with the cleanliness of the project installation. Looking forward to the town doing their inspection and getting the system online.

SunRin

SunRun has been great. From the sales staff to the installers everything has been seamless. We have been informed on every step of the process and SunRun has always been there to answer any questions. So thank you to Mathias (sales), Alex (installer team), Shanda (permit part), and now Laura ( turn on) So thank you to each and every one of you for you help.

Very pleased with the installation that they did, was very quick and professional

Solar panels

I had solar panels put in and they asked if I had any questions along the way.

Awesome

Everyone, from my first call to start getting more solar panels to the installation, was professional, knowledgeable, & kind. We’re still waiting on PG&E to do final hookup & finishing with the city. Almost there. Shout out to Logan Garrett who has been there with me every step of the way!! Awesome Sunrun team!

All people I interacted with were professional and knowledgeable.

All involved were helpful and available for information. Installers totally professional and efficient.

Exceptional personnel

Everyone connected from our sales rep to the product delivery person was highly professional and knowledgeable.

Great experience.

Austin was wonderful. Installation crew was amazing. Everyone was always courteous and knowledgeable.

BEWARE WOMEN

I had a very traumatic experience at Sunrun in the San Luis Obispo office. I experienced discrimination, harassment, isolation, and abusive conditions in a matter of weeks. I was forced to spend time in my manager’s home, and what you’re signing when you join keeps you from being able to ever fully speak up about abuse. I don’t want anyone else to experience what I did behind closed doors with Sunrun as an employee. Please BEWARE. I was paid $35,000 plus less than guaranteed in writing and was never given constructive criticism and was supposed to guess why the environment was hostile.

Solar panels

These are amazing

Smooth Process

My experience has been a breeze so far. Communication was precise, and the installation crew showed up right on time. They did an amazing job with the installation, made everything look good and clean. They helped let me know which apps to download and how to navigate the Tesla app as well. Definitely recommend these guys….very professional work!

Stay away

I wish I could give them 0 stars. After waiting for almost a month to get our inverter replaced under the warranty, our technician showed up today at 9:30am while our appointment was between 12-5pm thankfully I was home, he walked around the property like we owe him money, wearing flip flops and gold chain like he is coming out of the club. Didn’t want to change the inverter. He blamed it on the fuse. I tried to explain to him that the technician who came a month ago tried that and didn’t work his response was he didn’t want to wast his time changing the inverter. He left without any update. I reach out to my case manager and she was no help. All what I got was we understand your frustration. Really? Taking a day off from work to wait for you guys? Just got another text to schedule another appointment after 2 and half weeks. Not even a phone call to apologize and try to get me sooner or work around my schedule to make it right. Sunrun wake up. You are not the only solar company we are in 2025 and there are 100 of companies out there what is going to make you different is your customers service and installation. Do better

Frustrated

I am a new owner of this house featuring solar panels. I need to setup a password to get WiFi connected. I called Sunrun many times in two days. I still haven’t got the WiFi connected. I was told to download the app to setup my self, but I don’t see anywhere to find settings in Sunrun app. I keep calling and keep getting phone call disconnected. Finally Zak ( one of the best tech which I could finish the call with him) told me they will schedule a tech to my house in 3 days. I am waiting for the schedule. Very disappointed at this beginning of using Sunrun. Thank you!

Sunrun

I have recently had solar installed at my house through SunRun. I have been working primarily with Derick Deangelo. Derick has been honest, professional, always follows up and does what he says he is going to do. The roofers and installers have also done a great job with their work. They were fast, neat and cleaned up after themselves. I am looking forward to my system being turned on after all the inspections are completed. I would definitely refer family and friends to Derick. Derick is a real asset to the SunRun team!

Installation went very smooth

The entire crew were excellent from initial contact with salesman Ayman who was very attentive and patient with us, professional and knowledgeable to the installation crews that were clean, quick and experienced. I can’t wait to see the performance of the system.

Been very smooth so far with justin my salesman and the install team. Just awaiting final inspections and power up