Sunrun Inc.

5 stars

I give a 5 star rating!

Easy process.well informed salesman. it was actually an enjoyable experience.

Installation

I would highly recommend Sunrun their installation team are awesome they showed up on the scheduled date even though it was pouring rain they were courteous and efficient in their install customer service and the sales team are all great friendly knowledgeable and kept me up to date throughout the whole process way to go sun run

Solar Installation at Henning Home

Excellent installation team. They were on time, polite, informative, efficient and did a great job cleaning up after themselves.

Solar panels installed

So for good. Professional quick installation. Waiting for system to get started.

The installers were amazing. They arrived on time, were professional and respectful of my property by cleaning up when they were done.

Install

Installation was completed and was finished according to the plans originally submitted. Workers were courteous and cleaned up completely after install was completed. The batteries, panels and outside wiring all looked great and blended with the aesthetic of the house.

Stay Away From SunRun

I had a good experience with the Sales rep and signed up for a system and service. The installation was August 7th. It is now October 24th and my system has not been approved by my city because of the incompetence of the people at SunRun. At this point I would cancel if I could. This has been the worst customer experience I have ever had. Getting the system installed involves some inconvenience, I get that. I had to arrange my schedule to be home for the install and it was noisy. I knew that. I had to arrange my schedule for the city inspection, I knew that. Okay. We failed the first city inspection in September, okay. Not great but it could happen. So I altered my schedule to be home for the corrections and reinspection. Except the morning of the reinspection, I got a text from SunRun saying the inspector won’t be out that day because they (SunRun) didn’t pay the reinspection fee. So that was a day I had moved my work and personal schedule around unnecessarily. This same day, my neighbor who had his SunRun system installed just the week before failed his inspection for a different reason than mine. I realized my system had the same issue his did and I would fail my next inspection so I contacted SunRun and had them make the same corrections my neighbor needed. Of course that meant I had to alter my schedule and be home but it was done. 3 days later the city inspector came out and the system failed inspection. For the same reason as the first visit, the corrections weren’t properly done. So I needed another crew to come out and make the corrections which I scheduled for a week later, when I could be home. Only they didn’t show up that day. No call or anything. Someone forgot to confirm with the scheduler. So there was a wasted day for me. A different crew came out the next day and the second reinspection was scheduled for a week later. So I arranged my schedule to be home and reminded my customer service contact to have the reinspection fees paid. Should I have to remind them to do their job? No, but I was seeing a trend. The night before the 2nd reinspection I got a text that the inspector cancelled because SunRun didn’t pay the reinspection fees! After I specifically reminded them to pay it! So here I sit almost 12 weeks after install with a system that has not been approved, delaying when I get off of PG&E and I don’t know when the city will schedule the next inspection or if I will pass or fail. For those keeping count, that’s 8 days I changed my schedule to be home for SunRun, after the first inspection. I think 2 times could be reasonable, if corrections are needed and one reinspection. But 8 is totally ridiculous. The communication from and within SunRun has been pathetic. I am anxious to get solar and off PG&E and I’m held hostage by people who don’t know how to do their job. I’ve expressed my experience and my frustration to SunRun with little response besides “sorry for the inconvenience”. We’re wayyy past inconvenience. By the way, my next door neighbor, who had his system installed at the end of September and failed the first inspection, passed his when I failed my second inspection, less than 3 weeks from install to approved by the city. So it is possible to have a good experience and I’m happy for him but it’s so crazy how different our experiences were with the same company. With what I know now I wish I went with one of their competitors.

Solar panel installation

I waited for a long time since march after i had a deal with the company before the panel installation was installed. Now i have to wait again before the Power On of the solar panels.

Review

We have had solar From Sunrun since it was Vivint. We’ve had it about 12 years we have two systems and don’t have to pay national grid anymore. Stephen Woodcock was great.

Smooth sailing

Door bell rang and I figured another solicitor. It was but turned out to be a welcome one. My wife and I have been thinking of solar for many years but there was always something in the way, needing a new roof, cost, getting on in years. SunRun came in and made a great case for their offering. Doesn’t cost an arm and a leg (actually, just a finger or two)

Phenomenal Job

Sunrun and the installation crew outperformed my expectations. From the sales point to the end the result was outstanding

We were well pleased with our experience with Sunrun, staff was very knowledgeable and professional. Explained how they worked with the local electricity companies and how their grants benefits help home owners cut the power cost and have solar reserves in case of outage. Their installing crew were professional and did an amazing job. Look forward to seeing the benefits. Bob and Deb Peters

Nice job with the solar panels & the electric service. Nice guys did all the work thanks again

Recommend!

My experience with sun run was great. Everyone worked very timely and smoothly to make the whole process happen as quickly as possible. Steve was great as well as all the crew! Very professional and friendly as well as knowledgeable and thorough. Highly recommend Sun run.

Sunrun is an absolute nightmare

Dealing with Sunrun has been nothing short of an absolute nightmare and scam. It started back in 2023 when their sales people that were going door to door, entered our yard, disregarding the no trespassing signs, let themselves in our gate. They then had my elderly uncle who was in his 80's, ill, and not in the right state of mind sign a contract committing to 20 years of leasing their panels. I was the POA at the time, and had no knowledge that any of this took place until the panels were already on the roof when I pulled up one day. There were caregivers in and out at the time, and had one of them witnessed Sunrun trespassing, or had I, we would never be locked into this absolute mess. Since that time, the panels have caused multiple issues, even causing water to pour into the house through the bedroom ceiling in two different places. I have been calling and battling with them to get some sort of a response or resolution, but after endless calls and "help escalation ticket" with promises of a manager calling me, I've gotten nowhere. They did however send "their roofer" out last year and he determined that the leak was not from the panels, but from an attic fan. However, I have had more than one licensed public adjuster, as well as my insurance adjuster, tell me that the panels caused the leaking. Unfortunately, since this whole nightmare began, my uncle has since passed away. Sunrun informed me that if I do not take over and sign the contract as the new homeowner, they would not take the panels off so that I could replace my roof until I did sign. So, today I called to let them know that I had my licensed roofers remove the panels and set them aside for them to pick up so that we could move forward with replacing the roof after having had a whole section of the house roof tarped off for over a year now to avoid the panels causing even more damage. I asked that they come get the panels, as there is no way that they are going back on the new roof. Although the contract should have never been in place to begin with, they told me that the contract is tied to the home anyways now and I should go ahead and call my Lawyer. I would not recommend this company to my worst enemy. Do yourself a favor and sear clear!

From consultation to installation, everyone has been professional and has kept us informed throughout the process.

Autopay

So they installed solar for me. Apparently if I dont sign up for auto pay, I have to pay $7.50 on top of what I pay. It does not make sense to charge people that. I have never missed a payment but being called multiple times to pay the balance because I didnt sign up for auto pay. This is stealing from people outrightly. I talked to customer support who says , I have to. I refused and will not pay it. Its not fair to get $7.50 from someone for free ontop of the payment being made each month. These corporations want extra money from people in every single way, and I wonder who made that possible. As long as I pay every end month, that should count. And then I was never told that I should have a battery with it. Another company came and told me they misled me in everything, coz whats the use of solar if you cant use it when you dont have electricity?.run from them.

Our representative was very informative and clear on the product. They worked with us every step of the way and answered all questions.

Fast and efficient

Did an excellent job. Took extra time to ensure my yard was not disturbed by their activity

Great experience

I was very skeptical about solar and went through comparing a few different companies yet even after selecting to go with Sunrun I still questioned it. Here we are installed and several months later up and running and I am pleased with the entire seamless journey. My rep Vinny was upfront and came through with everything he promised. I’m glad I made the decision to convert to solar and continue to refer him to others. Thank you Vinny.

Some bumps in the road.

Overall, it went well but there weresome bumps in the road. The initial inspector made three visits to our home when he was only supposed to make one. This was very inconvenient and annoying for us. We don’t understand because he had a checklist of things he was supposed to check so why did he have to come back two more times? In addition, the finished product did not look like the blueprint. The front and the back panels were fine and installed as they were supposed to be, but the four panels over our garage were crooked. We understand that our garage roof was slightly concave, but they should’ve made more of an effort to install them straight. It is a bit of an eyesore and not at all what we expected. There was a lot of waiting around for things to get done, so I just put that out of my mind for the most part. Now that we’re in the final stretch, I hope everything goes smoothly.

I have nothing but good things to say about this company. We scheduled an appointment with Eric (sales rep) and from the moment we met him we felt comfortable and confident in everything that he told us. Our electric bills have been outrageous lately and he showed us how that would change. Every step of the way has been just as he described. We had our installation about 2 weeks ago DJ and his crew were amazing. We are just waiting on sign offs on the permits and look forward to a long relationship with this company A+++

Inconceivable

My experience has been one out of nightmares!!! My solar panels were originally purchased in 2017 from vivant solar who I loved and never had an issue with but unfortunately they sold our loan to sunrun who has been deplorable and nothing short of a fraudulent company. In June and July our electricity bill was higher than it should of been but we didnt think anything of it since it was summer and we thought we needed extra cooling. We even called Sunrun in June to ask if everything was ok because our app was saying no kwh was being recorded. We were told it was our app so we deleted and reinstalled but still nothing and thought it was a glitch. We call back in August and they then tell us that our solar panels haven't been working for 4 months. We were never notified. They told us that they don't monitor the service. I was told the contract was the same as the one I signed with vivant so then referred to the part that says that they monitor the system. They said they meant monitor by like service if we reach out. May I add this is not the definition of monitor in any way shape or form and you cannot bend the words definition to fit your need. We then scheduled a service after having to pay them an astronomical fee to get a technician out. The day of the service comes and no technician ever came out, no call, email or text to update us, just a complete no show. We then had to wait for the next available date for someone to come out. That one finally came out said everything was fixed. We waited 2 days we still weren't getting energy so we call back. They then say we have to wait a month to have the next available appointment for someone to come out. We wait the month, we are told someone has to go to our roof to replace some nodes that have gone bad and should take about 4 hours the technician never went to the roof and was only here for half an hour. We have now paid both our loan to sunrun and our electricity bill for 7 months. Every time we call every representative is either unprofessional, not willing to help and we get transferred 50 million times and then conveniently disconnected. When we ask to speak to supervisors they say they are the supervisor and there is no boss or person above them that can assist. I have never felt so taken advantage of by a company in my entire life and if I could I would have them sell my loan to another company. If anyone is considering sunrun, please do run.

Installation was quick and efficient. The team was friendly and easy to work with.