Sunrun Inc.

Nice and easy

They did everything I didn't have to do anything. They made this the easiest installment ever

Smooth and easy experience

From beginning to end this has been an easy experience, everyone has been very professional and helpful the entire way. Thank you SunRun!

Poor costumer service as well as monitoring capabilities. My solar has not been working for 2 months and nobody notified me . I travelled a lot for work . Shock to find out I was charged by my electric company the whole 300 bill as if I do not have a solar system. Spoke on the phone and nothing from costumer service except that they just find it too that is not working and will fixed it in 3 days . What a great answer .

Great experience with every step of installation.

Thanks Justo. Everything that was promised was completed. Appreciate you. Great installation crew & very communicative, friendly & professional

Service was good, but needs a little improvement.

Reporting and troubleshooting my issue was satisfactory. But, scheduling the onsite service was a hit and miss. Originally I was scheduled for a date almost a month out. Then, for some reason, this was changed within the Sunrun app and showed a new date about 2 weeks out. They need to have enough technicians to allow for about a week out max in scheduling. Especially that they do not allow for a stop in the monthly lease payments while the system is not producing.

Friendly and great people. Work was excellent

Still awaiting completion of the install

The initial installation team was great except for one guy who left his dirty fingerprints all over our walls. Since then I've gotten mixed messages about when the installation is going to be complete. They're supposed to have another team come out and finish who never showed up. We used sunrun for our house in Connecticut and everything went super smoothly. But here in New Jersey it's been frustrating

Solar installations

Crew was friendly and courteous and did their job quickly and efficiently. They also came in a little early, which I didn’t mind. They communicated well and were very clear about what was happening and kept me updated with changes that had to be made due to my solar water heater panels that were already in place when they arrived. While it is terrifying to hear them screwing and cutting the roof. The install looks clean and well done. The long term affects is something that I cannot review as of yet, but, it looks sound, clean and great and that’s really all that you can ask for right now. Thank you to that crew !

Lying Intoxicated Salesperson Threatened Me and Refused to Leave

A Tesla drove over my grass instead of on my driveway, when the driver got out he came to my door and I told him if he was selling anything I wasn't interested. He had a Sunrun badge clipped to his belt. His eyes were red and he smelled strongly of marijuana. He first lied and said he wasn't selling anything, then he tried to pretend to be some kind of town official and tried to say he wanted to look around and take photos. When I told him to leave he threatened us saying "someone would be back". He refused to leave when I told him he was trespassing. When I said I was going to call the police he finally left but he again drove over my lawn instead of using the driveway.

Meh

I bought my home in 2021 and it came with a Sunrun solar lease, which I had to purchase as well. I decided to purchase my solar to end the lease. I must say, my team, mainly Andre, was absolutely wonderful, polite, and courteous until everything was complete. Then I had a specific question about my contract. It is funny how all these pleasant people became suddenly quite cold and evasive once the business end of the purchase was completed. I would think that for a $43,000 investment they could do better. I am now have very little trust that they have my back now that they have my money.

Horrible Company

This company is horrible, they don't show up for service calls and cancel them. We got the solar panels to help with our power bill, we are older people and my husband is a disabled Vietnam Veteran, we are on a fixed income. Our solar panels are not producing no one in the company can give us any answers. We'll see if they show up for the next service call which is a month out. We are so disappointed in them. This is affecting us financially and they don't care.

Expanded system

Been needing a system expansion for a few years and when California finally allowed it Sunrun had a solution.

Installation

Our installation was extremely painless. The crew was fast, efficient and very professional. They did an amazing job and we can’t wait to get switched over officially.

Misleading sales tactics / Ventas engañosas

I’ve had a Sunrun solar lease for 5 years, and the sales rep told me DWP would send me a yearly check for extra electricity. That was completely false — DWP doesn’t pay for excess energy, and Sunrun has no such agreement. I feel deceived, since that was the main reason I signed the lease. Customer service never took responsibility. Verify everything with your utility before signing with Sunrun. Español: Tengo un contrato de arrendamiento (lease) con Sunrun desde hace 5 años, y el representante de ventas me aseguró que DWP me enviaría un cheque anual por el exceso de electricidad generada. Eso fue totalmente falso — DWP no paga por la energía extra y Sunrun no tiene ningún acuerdo con ellos. Me siento engañado, ya que esa fue la razón principal por la que firmé el contrato. Verifiquen todo directamente con su compañía eléctrica antes de firmar con sunrun

Solar panel install

Sunrun team arrived on time and did a clean and thorough install of my panels. I was pleased with their work and professionalism.

Outstanding Support and Service

From sales, installation, follow-up introduction to point of contacts is nothing less than outstanding! So far, we are absolutely pleased with our decision to move forward with SunRun! Shout out to the installation crew (JAP)! Very professional and detail oriented crew!

Very poor and mis - information is given

Sunrun is the most worst solar panel companies, I have installed the Sunrun panels 2.5 years back, however the Sales Rep that came gave all mis information and just put me in a fix. He just talked sweet but gave all incorrect information, got me sign all the documents and now I am stuck with this hopeless company for 2 decades.

Solar install

The team was on site on time and talked me thru the timing and the next steps

System constantly goes out

I have had my system for over 2 years and it is constantly going out. Sunrun is slow to react to the problem. This year it went out in June, August and October and is presently inop. In August, I was told that they could not repair it until October. I complained and they came out about 10 days later. In June my service call was almost $600 and operated until August and went out again in October. Sunrun said I would have to pay for another service call. I think whatever the problem is will continue to reoccur and until it is repaired properly. In June the technician said that the optimizer was bad and replaced it. He also commented that the system was installed wrong. I contacted solar edge ,the company that makes and monitors the inverter and I was told that it was locked out due to an optimizer error. The optimizer was replaced in June. I am reluctant to continue with $600 service calls every few months .

Solar system installation

Outstanding experience. Very safety and quality conscious team (Pia, Victoria, Ivan, Dan, and 2 more) - polite, knowledgeable, customer focused.

Effortless

The whole process of dealing with Sunrun couldn’t have been easier. A couple of Zoom calls with my sales person. A pre-installation site visit. Installation. Two inspections from my local building department (with a Sunrun representative present. Along the way I was in touch with a project manager and now an activation specialist. Every step of the way has been clearly communicated. The two inspections passed without any problems. So now I wait for my local utility to green light activation.

Amazing experience I’m very happy.

Horrific service and company

We have been dealing with sunrun for 5 years. Their installation caused a leak in our roof. They refused to repair it. They then left their panels on our property for 5 years!! Still fighting with them for removal. They don’t return calls except to ask for money!! They are clueless and horrible!! Do Not use!!

Customer beware. Ones you sign the contract with Sunrun your bill will start increasing. I have a 25 year lease and I can't get out of it. You can only cancel within 10 days from the time of installation, otherwise you're stuck with them. Per contract, my bill is increasing every year with about $5 more per month. I started with $172 per month and now is $195 and it will keep increasing until the end of the term. If you don't reside in California - where their main office is - expect local tax increases. They charge me a $12.69 tax every month because I live in Illinois. They don't give you any tax incentives for your panels. Just shop local and read your contract BEFORE installation!