Solcius Solar (Out of Business)

Panels

Worst company, my panels were down about 6 months and I received a curtosy credit of $150. When my electric bill rose up to $1000.

Colorado - Epic Failure

Solcius and Meraki charged me over $75K for solar panels, failed to right size the panels, promised generator backup, undesized that by half my kitchen only, lied about battery storage backuo, and my electric bill went from $150 to $250 UP to $350 to $600 MONTHLY after it was turned on Oct 2022.

Stay away, do not use this company

After numerous delays and excuses Solcius sent out a subcontractor to install the solar panels on my roof. I`m a disabled vet and have problems walking, so they installed the panels up against my roofs parapit, denying me the ability to safely access my roof without tripping over their panels. Also they installed the panels up against the base for my cooler, further denying me the ability to service my cooler for the summer months. I was told I could walk on the panels but can not do so safely. Numerous calls to customer service, trying to vocalize my issues to someone who can or does not have English as their native tounge, has resulted in many lies and excuses, someone will call you back, but they never do. Today I had to call 4 times within 30 minutes as I kept being disconnected while waiting forever on hold. Everytime I have asked to talk to a supervisor, I`m told they are never available. No supervisors, no calls back, no customer service. Two weeks after installition was finished and inspected I contacted the company to inquire when they were going to finish the install, I was told they had no knowledge that the inspection was done successfully. Apparently they contract out the work to people who obviously do not know or care about the job they are doing. I am on week 3 waiting for someone to call me back. I called their 800# 9604150 only to talk to someone I could barely understand to be put on hold, disconnected, recalled put onhold disconnected and finally connected to someone who once again said someone would call me back ( if I understood correctly what the lady was trying to say), I won`t hold my breath. I had to pick and choose some of my answers as I was not given the information needed to factfully provide answers. I don't know who made the panels but were assured they were made in Canada. Nor to I know what my system size, again no information given to customer. I was told they were going to put 20 panels on my roof and they installed 24. Use a different company, this one is only going to cause you problems, grief and aggravation. They are not worth the time and trouble, stay away, far away, you will be happy you did.

Installed used equipment and horrible customer service!!

It has been about 4 months now since my solar system was turned on by the utility and I am fully disappointed with this company and my experience. I have a 5.5kW ground mounted system with microinverters and after talking with a sales rep and paying more than 30k (before tax credit) I thought I would get top notch support. The install of the hardware was completed at the end of September and within two weeks the utility had come out installed the meter and turned on the system. The system came with a NEP gateway to monitor the production of the of each panel. They needed to be setup and after about a week I called the company to ask what the next step was. They simply sent me a link that sent me to a web page to register so that I could monitor the panels remotely online. This did not work though because the NEP gateway fed the server and was not setup at all. Not wanting to wait on them and excited to view the panel production, I found the gateway manual online and set it up myself. Part of the setup was to retrieve the serial numbers from microinverters. This is when I noticed that the microinverters appeared to be used equipment. The serial numbers were all over the place and it was obvious some had been a little knocked around. I don’t know why they would install used equipment but fine the warranty is for 25 years so if they go out, they will replace them. Well surprise, surprise the monitoring system showed that one of the microinverters was not producing. It took multiple phone calls and after two months they finally sent someone to come look at the system and even then, that person just determined it was bad. It took another two weeks to get another person out to replace it…and the one they installed was obviously used and didn’t work. So, after 4 months still, I’m still not producing at full capacity. The customer service people are very nice but there is a language barrier with most and there is full push back to try and not get someone out, including having you troubleshoot the system. I will not make this longer but there is a lot of additional frustrating conversation and experiences I have had trying to simply to get my system working. I highly do not recommend this company especially at their prices. I am sure you can get this treatment and lack of follow through for less money. This higher price tag does not come with better customer service. Keep looking.

Charged for non functioning system

6 months after contract was signed, my solar panels were finally installed. I received my first monthly bill before my system was even functioning. I was promised I would be reimbursed. I received reimbursed for the first month but they refused reimbursement for the second month. My panels are finally operational as of December 28th but the billing cycle started December 12th. When I called for reimbursement for the 1/2 month when panels were not operational, they refused. I’ve had no luck speaking to anyone but the call center and they will not allow me to talk to a manager or anyone else in billing. I should not have to pay for days the system was not operational due to their negligence on getting proper inspections to the energy company. That is theft.

BUYER BEWARE!!!!PLEASE READ THIS . THEN RUN AWAY!!!!!!

From the salesman giving false promises and convincing me to drop previous contract i had. I was told i would get the same system which was lg neon 2 series panels with micro inverters not string inverters. for less then what i was paying . which was 84k.!!!! so Solcius shows up for panel upgrade and cuts big hole ion wall then tells me he is going to drop the amps in my panel . i stopped him right there. then they said 3 min later they had to stop due rain coming. that was 2 months ago. Then they show up a day early to install the wrong system . Almost like they purposely did that you get a jump on me before i started asking questions . Instead of micro inverters they gave me string inverters with power optimizers. Lets look at what im actually saying right here. They are trying to tell me they never promised these things. Which means i on my own accord decided to cancel my other contract. to get lesser of a system for$84,0000 . That makes zero sense. The installation crew topped it off with the destruction of my roof, trusses and a bunch of spray paint that isnt even close to matching and a dozen glued tiles or more. It looks like a bunch of cavemen . But im not done yet.... literally put 2 of the long lag bolts holding the panel frame on the roof. Have gone through my truss splitting it in 2. Then proceeding out the side of my stucco wall under the eve .They did not make pilot holes into the trusses before setting the huge lag bolts into my trusses . now i have split trusses throughout my house. the rrof jacks they put in are installed on top of the dam roof tiles LMAO. They charged me 3700 for the permitt. im a !00% disabled vet . i dont pay for permitting. I told my project manger this from my smart house .. lol that name is fitting . Nothing smart about them , This company has been bought out by another one . My last issue is i asked for an invoice for everything im paying for . Ive attempted to get this 2 times . They refuse to give me what is by law required . With all this said and done. It is flat out a breach of contract, gross negligence , among a few others i wont mentionon here . Thanks for everyones time . Please save the oh were so sorry crap. and that you will get back to me. cuz no you have not . But you really really should!

worst solar company

These guys did great for the installation. then I PAID them again to remove the panels so I could get my roof replaced and I waited 3 months for them to come to complete the service and it never happened. when I finally had to cancel and have another company do the work, Solcius told me they would cancel my warranty. At this point, I would say that even if I did have a warranty issue there is no way that they would even look at it. I tried to make it work but these guys provide no service after the sale. DO NOT USE THESE GUYS.

Never EVER go through this company EVER

If I could give 0 stars I would, this is THE WORST company I have EVER dealt with they do not CARE one bit about their customers. The amount of AWFUL reviews this company has is insane to me if you actually read through them. This is been now a years process for us, they have no communication their customer service is awful they just say "some one will call you back" and when you ask to speak to a manger they say there is none... For over a year now we have had problems. Our HOA required nets under our solar panels and they stated in our contract they would put them up... did they? Nope !! and my husband and I have now called over 50 times trying to get help get rid of our bird problem from the no nets, it is ruining our roof and my dog has now become sick from the amount of bird poop in our back yard. Not only is this happening but the beginning installation was HORRENDOUS. We NEVER knew when someone was coming they just would show up as well as they installed our panels wrong and NEVER told us.... It took over 8 months to get it fixed and now we have awful birds ruing our home and health....THIS COMPANY SUCKS NEVER GO WITH THEM I WILL CONTINUE TO WRITE REVIEWS AND TELL EVERYONE I KNOW TO NEVER GO WITH THIS COMPANY GO WITH ANYONE ELSE!!!!!! I will upload pictures of my awful backyard

WORST Company ever!! - Application NVE-113841

By far this is the WORST company I have ever had to deal with. I have had neighbors asking who installed my Solar and I have to honestly say stay away from Solcius. NO WAY would I ever recommend this company to anyone wanting Solar. Better Business shows them having 152 reviews, 152 complaints in 3 years of which over half are in the last 12 months. The have been business for 8 years. I would argue this is more of a start up company based on my interaction with them. We started the application (Application NVE-113841) for Solar with Solcius after we moved into our home in January of 2022. We did not lease. We paid cash of over $25K with 80% down to this company. On their contract it mentions they have 240 days to have Solar installed pending any problems. I guess this also means due to their incompetence that it may take longer than the 240 days. We are past the 240 days as of this date. The problem is NV Energy in Nevada is telling Solcius that our system size is too large and for them to submit an Engineering Calculation to justify the size. Seems simple enough but after 8 months Solcius still cannot figure it out. In fact in earlier conversations I had with Solcius they wanted to downsize my system and when I asked how would I be compensated for the Solar panels that would be removed for which I already paid their customer service had absolutely no idea. At that I said I have no faith in Solcius that I would be reimbursed and no way am I downsizing. This is your mistake so Solcius needs figure it out! In the meantime I have panels on my roof doing nothing but collecting dust and losing efficiency over time and now we are approaching fall and I've lost all the credits that I should have been getting over the summer months from my electric company. Solcius says they pride themselves on their cutomer service but at best they are a joke. Yes, when you do call and get someone on the line they are very nice but that is where any help they can give stops. The below timeline says it all! There are never any followup's from Solcius customer service on your solar project. In the past 8 months only 2 text message were received from them on an update! YOU as the customer have to be the proactive one and calling weekly for updates and even then their customer service are only reading from the latest "notes" in front of them concerning your application that some manager or supervisor may have input and if you try to ask for a name of a manager or the person working your application they will tell you they can not give out that information. One of my last call was to a "Jose" at customer service on October 17 and he told me the same thing again that I have heard for months that "it is being worked" Worthless information!! In fact he left me on hold for over 22 minutes so he could check on the status until I was disconnected and had to call back. Last call today on Octover 24 was to a customer service rep "Lovely" and again the same thing. "no update". Timeline as follows: *February 18 2022 Signed contract with Solcius *February 22 2022 Had to re-signed contract due to Solcius needing to make corrections on contract for incorrect solar panel wattage. *April 1 2022 Solar Panels and equipment installed. City of Henderson, Nevada approved Solar install also in April. The whole month of May went by with no updates because Solcius never got around submitting the application. *June 7 2022, Email from NV Energy to Solcius. Interconnection Application NVE-113841 is Awaiting Documentation: Solcius LLC will need to fill out the Non-Incentive Documentation Required form to verify or update information, upload the final building inspection paperwork and any other pertinent documents, and generate an Interconnection Agreement which will require signatures from the host customer, property owner, and system owner. The Interconnection Agreement can either be downloaded, then uploaded with complete signatures, or e-signatures requested using PowerClerk's DocuSign program. These requirements must be submitted within one year of 6/7/2022 or application NVE-113841 will be canceled. *June 22 2022, Email from NV Energy to Solcius. Application Corrections are Required for NVE-113841 60 days from 6/22/2022 or this application will be canceled: "System size is too large. Please submit Engineering Calculations stamped by a Nevada Licensed Electrical Engineer in order to justify system size." *June 25 2022 I emailed Solcius; This is the 2nd time I received email stating errors on our application. No reply from Solcius! *June 27 2022, Email from NV Energy to Solcius. Solcius LLC must log into PowerClerk to review the correction notes in the application, make the required changes, then resubmit the form. "System size is too large. Please submit Engineering Calculations stamped by a Nevada Licensed Electrical Engineer in order to justify system size." Corrections must be made before 8/21/2022 (which is 56 days from now) or this application will be canceled. Again I emailed Solcius customer service on June 27 concerning our connection with NV Energy. Was supposed to hear back with a status and not have heard back. Basically Solcius has dropped the ball twice now getting proper documentation to NV energy. *July 11 2022, Email from NV Energy to Solcius. Solcius LLC must log into PowerClerk to review the correction notes in the application, make the required changes, then resubmit the form. "System size is too large. Please submit Engineering Calculations stamped by a Nevada Licensed Electrical Engineer in order to justify system size." NV Energy will resume review of the application only after corrections are submitted. Corrections must be made before 8/21/2022 (which is 42 days from now) or this application will be canceled. Again another follow up email to Solcius and still nothing heard. This is the third time Solcius dropped the ball. *August 15 2022, Email from NV Energy to Solcius. Solcius LLC must log into PowerClerk to review the correction notes in the application, make the required changes, then resubmit the form. "System size is too large. Please submit Engineering Calculations stamped by a Nevada Licensed Electrical Engineer in order to justify system size." NV Energy will resume review of the application only after corrections are submitted. Corrections must be made before 8/21/2022 (which is 7 days from now) or this application will be canceled. Again a follow up email to Solcius and still nothing heard. This is the fourth time Solcius dropped the ball. And to make matters worse our application is within 7 days of being cancelled *August 22 2022, Email from NV Energy to Solcius. The application for the system was not completed in a timely manner and this application has been canceled. NV Energy CANCELLED our application due to the numerous failures of Solcius to to work the application. *September 24 2022 Solcius had to pay NV Energy an application fee to reinstate our application. As the customer we had to resign new documents. *October 12 2022, Email from NV Energy to Solcius. Solcius LLC must log into PowerClerk to review the correction notes in the application, make the required changes, then resubmit the form. NV Energy will resume review of the application only after corrections are submitted. Corrections must be made 60 days from 10/12/2022 or this application will be canceled. *October 17 2022 Solcius LLC must log into PowerClerk to review the correction notes in the application, make the required changes, then resubmit the form. NV Energy will resume review of the application only after corrections are submitted. Corrections must be made before 12/11/2022 (which is 56 days from now) or this application will be canceled. *October 26 & 27 2022 Spoke with a "Collin" Asst Mgr. The individual(s) working my Permission to Operate a "Julie"; "Alex" and "Furena" at Solcius have failed to provide any additional updates since October 12 which was the last date my electric company disapproved mu permission to operate.

Don’t choose this company

In the beginning of starting this project I was very happy with Solcius. The installers were great. But my solar has been approved to be turned on since Monday and it’s still not working. I can’t get an answer to when someone will come out and fix it and when I call to ask to speak to a manager I’m told by the people on the phone (not just one) that mangers don’t want to call and talk to customers. WHAT?!? I am very frustrated and feel I have made a 30 thousand dollar mistake. I will never recommend a company where it’s employees tell you mangers can’t be bothered to call customers back. Don’t use this company.

Broken promises

Don't do business with Solcius it's my opinion they're too big to give good customer service or do their work in a timely fashion which is to the detriment of the person wanting to have solar installed on their house, after almost 6 months of waiting for my install I was scheduled, was called repeatedly 2 weeks or more before my installation date to make sure I was going to be there as they're installers would need to enter my gated backyard was going to be a ground mount my last call from them to verify schedule was on a Friday before install was supposed to happen on a Monday 6 months into this contract the installation site is an Airbnb had to cancel all my scheduled guests and block my calendar for a total 5 days is what I was told the ground mount would take, I drove to my Airbnb 108 miles from my home on a Sunday night so I would be there bright and early Monday morning Monday morning came and went Monday afternoon still showed no call no text no email so I started calling them found out they claim they didn't have all the hardware to do the ground mount from what I read now and some of the reviews that's an excuse they often use so they were a no-show so I canceled with them after waiting almost 6 months their promise of an installation date to me then became part of the contract so there no show to me was a breaking of their contract with me so I canceled now they want $4,100 a 15% cancellation fee so I'll be taking them to small claims court as I do not feel I owe this

Regretful.

System installed quickly and incorrectly per submitted schematics . Week of install it failed inspection twice. Resubmitted plans approved weeks later through Electric Company. As of Sept. 22 Solcius has not addressed necessary documents for final inspection to move forward. Regardless of several calls and repeated being lied to, project still is at a standstill. All this nonsense that has occurred and continues has made me very regretful as well as unsettled to my future with this company/system.

Solcius does not believe in customer service

My previous review was about My Smart-House who sells Solcius panels. This one is about Solcius. I have been trying to get a hold of a supervisor/manager for over one wee now, and lo and behold all the managers seem to be in one long meeting. That is the answer I have received each time I called. I am told someone will call me back right away, and nothing happens. They are very good in misrepresentation. 9/21 I sent a long email explaining everything all that has gone wrong with my project to higher level managers & VPs. No one has even bothered to acknowledge my email yet. I am literally forced to look into taking legal actions at this point. Already reached out to a few lawyers as I am just simply over this. The whole project was supposed to take 6-8 weeks. I am not 8 month into it with nothing to show but lies. I would give them minus points if that was an option. DO NOT USE THIS COMPANY!

customer service

I have attempted to contact them. I only get recording and left on hold for over 10 minutes. I need an evaluation for my panels and service to determine why I am not producing sufficient energy with more than enough panels. My panels have been cleaned. I find it disturbing you cannot contact a human being to obtain customer service and service consultation.

Older people BEWARE high pressure sales and you WILL NOT

I was made a lot of emptie promises from there sales people . Non of it was true i was promised a 58 a month bill not even close they do not take into account your gas appliances and when i ask was told it would be no big deal . My fault that i fell for there fast high pressure salesnow im out 40 or more per month then i was paying

Solcius and My Smart House are the WORST COMPANY!!!

I decided not to go with this company after I found out they lied about so much and even though everything was canceled within one day they still filed on my behalf for NEM Application with SCE and I’ve been trying since May to get this canceled and haven’t had any luck. NO one from My Smart House will return a phone call if I can even if I’m able to leave a message, most of the time you are either cut off or voicemails are full. I even filed a complaint with the BBB and the response they got back from them was this was resolved. Today I heard back from SCE and they haven’t been able to cancel the Solcius/My Smart House application. My advice is to NOT USE THESE COMPANIES. I even talked to a guy named Brandon Vizzi in May who even followed up with me in an email saying this application was canceled and everything in their system was updated which has turned out to be another lie. The only reason they are getting any stars is because you have to give them something in order to post a review.

Should of checked the Reviews

Well, I had a Rep come by to talk about the solar service they offered. I originally agreed to have them put the panels in on a Friday and later that night, I did some research on the complaints and reviews. I cannot believe that I did not do my due diligence but once I read the reviews, I immediately went on and did the Cancelation notice in the copy of the agreement. If you guys want to have and keep customers, have your Reps and Contractors be honest with the potential customer. I more than likely will not Recommend this company and I will tell any potential customers should they ask to do their research. By the way, Love the Power Point presentation. That Power Point Ranger did a good job.

Customer Service Grade - F

I had my inverter go out and I called Solcius and they sent out a repairman to check it out and he verified that the inverter burned out. I was then told that I had to e-mail the warranty division to get a new inverter and schedule a install. This was five weeks ago. I have called every week to see when the inverter would come in and I have also asked each rep. that I have talked to how I was going to be compensated for the elec. that I was not producing, each rep told me that I would be compensated and receive a check. Today I had to call again and found out that my inverter was in and when aI asked about my compensation check I was told that I would not receive one. I then asked to speak with a supervisor and explained what each rep had told me (which is in the notes that they take) the supervisor told me that he could not do anything for me and that I had been misinformed. Basically I have been lied to by the company rep. Solcius customer service is in the toilet , I even asked the supervisor to speak with his manager and he told me that I could not talk to them. (where's the customer service that they say that they pride themselves in)? If this company had any integrity they would follow through on what they say and reach out to there customers when there are issues. I feel like I am dealing with a bunch of used car salesmen. I hope this review reaches someone in Solcius that is willing to give me a call and show me what true customer service is. Frustrated Corey Woodford 801-319-5846

Horrible experience

This solar company is horrible. Do not get your solar installed by this company or you will regret it. I signed an agreement to have solar installed on my property July 2021 and they have yet to complete the installation. I have panels on my roof with the wires hanging off to the side connected to nothing. The worst part is I financed the solar panels and the monthly payments are due even though I don't have my system up and operating. Run from tis company, don't walk. They talk a good talk but have yet to complete my installation. Of the 3 solar companies I contacted they gave great answers to everything but haven't honored the promise

This company scams people

In the summer of 2021 i had the unfortunate luck of getting to know this sham of a company. The sales guy had all the right lines and convinced me to get a solar panel system installed on my home. I was led to believe that the system would keep me with power even if the grid went down. In fact everytime i spoke with the sales guy i would always mention that "if the grid went down at least i would still have power" every conversation we had i mentioned that. Unfortunately i signed the paperwork also believing that the three day grace period mean from time of installation. It was 6 or 7 months later that they sent an install crew out to put the system in. I was not home when they started my brother was. I arrived when they were done with the panels and were starting the converter. The lead installer started talking with me and when i mentioned that "at least if the grid goes down i'll still have power" he informed me that i was mistaken and that the system they were installing only put power back onto the grid. I immediately told him i didn't want that installed on my house and i immediately called the sales guy. While venting to him over the phone for close to an hour and telling him to get this crap off my house the installers finished thier job and left. Since then i have been in a battle between the loan company and Solcius to get these panels off my house and cancel the whole thing. So far neither side has wanted to put any effort into resolving this. Anyone know a good lawyer?

Just like all the other reviews - BAD CUSTOMER SERVICE

It's insane how many bad, recent reviews this company has, and all the comments should have been a nice warning and I regret not seeing them earlier. We spent the first couple months this year (2022) looking for a solar company, and Solcius came to our new-construction community as door-to-door salesmen. We initially liked our salesman Timothy Negron, and he was able to cut us an extra discount and to get some extra panels, but since signing the paperwork initially in February, after install it has been radio silence and we were ghosted. I understand the salesman's job is done but at least give us a person to contact or something. But ghosting, really?? It has been over a month since install and we still haven't had our solar turned on. After installation was first completed at the end of February, we were told that 2 inspections needed to happen, one by their team, and another by TEP. Almost two weeks after install, we heard nothing from TEP, so my husband called to find out what was needed, and they said the account number was submitted wrong in the paperwork and they were waiting for one of Solcius's team to correct it (for whatever reason only they could do it, and we couldn't). Another week goes by and we don't hear anything again, so we call TEP and they say the same thing, but this time the representative let us just make the change even though they weren't supposed to. It has now been another 3 weeks since then and still we haven't heard anything. Husband called Solcius to figure out the issue and the customer service team says they'll get back to us on Friday. I'm sure that we'll be the ones giving them a call instead of the other way around. All I can say is, it seems to be terrible pattern of HORRIBLE customer service (especially since this whole thing seems to be over a "typo" on an account number, and the only thing they need to do is correct it - not very hard). I regret going with this company and wish I could cancel the contract. I haven't even gotten to see how the panels perform yet, but I'm a little scared about it after reading other reviews about not meeting their "production estimates." I'll gladly change my review once I can see that part of it, but so far my experience has been extremely disappointing. Hopefully someone who is thinking of going through them for solar sees this review and doesn't give them a second thought. Note: I can't seem to find the brand of panels but we are pretty sure it is either Q Cells or LG

Stay Away

Don't even bother listening to what solcius and my smart house have to say. They just want you to sign a contract to hold you accountable to pay them whether or not they communicate, keep to a speedy time table, or anything at all. They will tell you whatever you want to hear, just to get you to sign their paperwork. DONT DO IT. Find a good contractor. I found that roofing contractors would be best and have their own Solar dept.

Terrible Service

We started working on getting solar in the beginning of 2021. Bottom line: panels were installed before the energy company approved the plan. Now after 2 months the plan is still not approved so the power company will not finish the project, so we have useless panels sitting on our roof. In the beginning the folks were very nice. An inspector came out to see our house (in Wisconsin) and then the company came up with a plan. Oh no, now our roof is too steep. Okay, how about we put them on the back facing east and west. It will generate the same amount of power. No how about the front? Okay how about the back? When they came to install the panels there were 3 different plans. Then the installers were afraid to get on the still steep back roof, so they left. A few weeks later they returned, hammered a hole in our roof at the ridge, drilled 5 holes through our roof, and then through our ceiling, and installed the panels. Now after a month Alliant Energy has not come to install an new meter because they had not approved the installation plan yet. The plan was submitted two months ago, and Solciius was supposed to make corrections. They have failed to do so. Apparently they can not figure out that we need an overhead meter not an underground on. Alliant has written them at least 4 times regarding this. Awful company. Also note the brand and size of my system is only a guess

Awful, irresponsible company

I am extremely frustrated with Solcius and deeply dissatisfied with the service they have provided. TLDR: if you are looking to have solar installed, my personal recommendation is to find a different company that has a track record of actually caring about its customers. Based on my experiences and some of the other complaints on Google, Solcius apparently does not. We contracted with Solcius to have solar panels installed on our house late in 2018. I believe the installation was completed in March of 2019. On 6/23/2019 our HVAC unit ceased working. I contacted a licensed HVAC contractor in the area, and had them come out to do an inspection. They reported that the HVAC unit appeared to be fine (albeit it was a very old unit), but that no power was going to it. They also discovered an electrical burnout on the side of the unit, as well as a burnout in our breaker box. I then contacted a licensed electrician, who came on 6/24/2019 to inspect the damage. The electrician advised that the issue had to do with the solar installation, as the burnout was caused by a copper to aluminum cable splice that had not been performed correctly. The electrician restored power to the breaker box and the AC but did not touch the solar equipment. The HVAC ended up needing to be completely replaced, and the cost for us out of pocket regarding this was at least $9500. Repairs were performed around 7/25/2019 by Solcius' technicians, and I was informed by them that the solar array was functioning again. Solcius' installers had previously told me that the AC would run entirely off the solar during the day, and the AC was working again after they left, so I thought (based on Solcius' word and the fact the AC was keeping the house relatively cool) that the solar array was working. My power bills that summer were not nearly as severe as the previous years. Everything seemed to point to the solar working fine. On 9/21/2021, while inquiring with my power company about upgrading our solar due to enhanced demand, I was advised that the array was offline. This was shocking news, as I had thought the array had been functioning fine. The AC had been keeping the house at an acceptable temperature during the day; granted, it had been a bit warmer than we were used to, but we had been told this was normal behavior as well. I contacted Solcius the same day, and spoke to a customer service representative that sent an email on my behalf to their Warranty department. The Warranty department advised that their scheduling team would contact me to arrange an appointment to assess what was wrong with the array. Despite being told my issue was being handled with "priority" by the representative on the phone, I never received a call from any scheduling team. I instead received a text message a week later on the afternoon of 9/27/2021 advising that someone would be out the following morning. Their technician did arrive as planned on 9/28/2021, and advised me that multiple components of the solar array appeared to have been powered off as a part of the maintenance performed two years ago, and were simply not powered back on. So since 7/25/2019, not only had we been paying for a solar array that we were apparently not using at all, we were also purchasing all our power. I contacted Solcius again on 9/28/2021 after the servicing technician recommended it, hoping that they would be willing to take partial responsibility for this nightmare of an error. The representative that I spoke with was perhaps the least helpful I've ever spoken with. He quickly pivoted to blaming me for the issue, saying that it was my responsibility to monitor the system even though almost everything that I had been told to look for by Solcius (short of logging into a third-party monitoring application) had indicated that the solar was was working: the AC was running during the day, it was keeping the house a reasonable temperature during unreasonable Arizona summers, and the load controller seemed to be functioning. The representative told me they would need to "look into this further" since it is apparently "not Solcius' policy" to compensate customers. He stated someone would call me back by the end of the week. I did not receive a call back until the next Thursday. Which leads me to where I currently find myself. Solcius is unwilling to meaningfully compensate us for expenses caused by them neglecting to correctly fix the issue in the first place. They blithely motion to an email sent after the system was initially powered on that notes that "monitoring" the system is my responsibility after the first 48 hours of service. That they apparently don't check to ensure that the service their technicians supposedly completed was done properly is no issue to them. We have spent $3468.80 purchasing our power from SRP since August of 2019. This may seem like a small sum to Solcius (a multi-million dollar company), but to a family going through financial hardship it is a considerable amount; especially when we purchased solar to reduce our costs in the first place. It enrages me that this company shows such flippant disregard for customers once they have been set up. Their unwillingness to take the barest modicum of responsibility for their actions is honestly appalling, and should be a massive red flag for anyone that does business with them.

Do not use them

I had my solar installed in February. We had a ok experience so decided to recommend them to my father. Everything was going fine until my dad lost his job do to an injury and needed a new roof. Unfortunately since he couldn't work we had to put the project on hold. We were told they couldn't hold it for long. I asked multiple times if we ended up having to cancel if we would be charged for what was done. We were told no by multiple people!! Since we can't complete the project until we fix the roof! Now we get a bill for almost a grand! Tried calling to inform them about my fathers situation and they don't care. I even tried to come to a mutual agreement since we were unaware he would have to pay and can't afford the ridicules amount they are asking for. But once again nothing. Now they have threaten to send him to collection when he is still unable to work. Needless to say I DO NOT RECOMMEND THEM AT ALLLL! Be careful they act nice to reel you in but that is only to reel you in!!