Solcius Solar (Out of Business)

Nice work

They installed the panels and the next day we had an ice storm. The solar panels held up and were installed well as there were no leaks.

Install

Super fast and clean install! Panels look great.

Sun Shine saves money

We love our new solar panels they save us money and save the planet.

Amazing and competent installers

We were very pleased with the entire process of installation of the solar panels. The installers were efficient, competent, and professional. I highly recommend this company for solar panels.

Solar

I signed a contract with my smart house in may of 2017. The salesperson told me verbally that my system would be in by June 20th since I was having surgery. I was promised some extra things like thermal pads for my pool and the ring doorbell system. Needless to say, the date came and passed with no call from the company. I initiated a call and told it would be in by july. They said that they were waiting for permit approval. The plans were disapproved 4 times. Meanwhile, I never got calls from them with any updates. I had to keep calling and that is how I knew the plans were rejected. When they finally came out to install, the huge boxes were put right next to an entrance door and could present a safety hazard going in and out. So the installer said he could put the boxes on the inside. He put the boxes in but instead of running the conduit between the studs, he put them on the outside preventing access. They left for the day and said they would be back the next day. After three weeks,I called,and they said someone would be out the next day. No one showed up and no one called. This happened around 4 times. I called and the receptionist said she would get back with me right away. She did not call and When I called, my call went to voicemail. Meanwhile, it was around October when I said enough is enough. I told them to come pick up their panels. Then I started getting calls. They have told lie after lie. One person said they had to get a second permit because the panels were on two different locations. Another one said that Edison had pulled the permit. To cover themselves, they want to say that I delayed the process by changing the location of the boxes. The delays started way before that, and the installer didn't say there was a problem. In fact he changed the location. I got calls from several people saying that someone would call me to offer me an incentive to continue with them. Still, there was no call. The one person said I know we neglected you and we can give you some more incentives. I explained that I have lost complete faith in them. If I have this much trouble getting the system installed, how can I trust i can get be!p if something needs repair. I sent a letter to the company in December giving them 10 days to get their equipment and they didn't even respond. So they sent me a bill and threatens to put a lien on my house. Looks like it's going to be a court issue. PLEASE DON'T DEAL WITH THIS COMPANY!!! My smart house is their dealer and they don't know what they are doing. They will promise you everything to get a sale and they move on.

Great company to work with

Customer service is superior.

Fast friendly service

The process has been very straight forward and the individuals that I have worked with, from the sales people through the installers.

Great

They were very informative and helpful

Sales

I am not sure I really wanted it they took advantage of my inability to say. My mistake but I hate it. Now I am not stuck with a 25 year bill that I can’t afford.

Installed a non functioning component

Not happy so far. They installed a component from Solaredge that needs an update before the system will even work! it has been over 2 weeks now and still not operating.

Great Install

The entire install only took about 7 hours with only 3 installers. The workplace was thoroughly cleaned after the installation was completed. The installers didn’t rush to leave after the install and answered all my questions. The install date was changed last minute because of weather so I won’t hold that against them. Everything was communicated and rescheduled for the next day. The original plans had to be modified because of a roof vent but again the new plan was communicated before any changes. Very happy with the install and installers and would recommend Solcius Solar to anyone looking to go green and eliminate electric expenses.

Owner

Love the new system. The crew that came to my house was fast and efficient and they were super nice. When they got here I had a bad knee and my garbage started blowing all over the neighbor's yard on this windy day, and they ran out and cleaned it all up for me. They went a little above and beyond. It looks beautiful on my house and I'm very glad I went with solcius. Thank you guys keep up the good work.

Great Company

We had a great experience with Solcius. They kept us well informed every step of the way. We received multiple phine calls to update us on where we were in the process. Everyone we spoke with was friendly. The workers who installed the panels were polite and cleaned up when they were done. We like that the panels are low profile and durable.

Installing solar panels on my roof.

Quick installation - 2 days. Good communication with me throughout process. Have been readily available for anything I needed before/during/after installation. Price was the same as quoted.

this has been the most disgraceful company I have ever seen

I started my solar project Sept 27th 2017, I was really excited I couldn't wait to have a solar. it took them 5 try's to get the permits past the city just to install the solar (it seems that they had no idea what it takes to get through the permitting) then directly after the permit finally got approved I received a phone call from the installer (My Smart House) telling me they wanted 5000.00 more for the install it seemed that 52,000 wasn't enough to install my solar. So I called Solcius directly and questioned why this happened. Solcius sent an inspector out and they approved my home for the install. Until they changed out the main breaker then came out to install and walked away from the job

Very hard to deal with

To start out with was a very pleasant experience I was choosing between Solar City which is owned by Tesla and have their own sales reps. And this company which sublet their reps out apparently with no background checks or knowledge of what they are promising the bids came in pretty close between the two companies to win me over the edge I was promised a check for $1,300 to make my first years payments get all my other accounts in line so I had solar power installed was told by the salesman he is waiting to get paid from the mother company so he could cut me a check but guaranteed me before my first bill I would have the money my first bill came in the mail the sales rep to ask me how much it was for I told him 130 he told me he could not do the full amount right now but he would write monthly checks for 130 which I was okay with will 3 months into it no more checks solcius just told me they don't have any signed documentation that was between me and the sales rep there is nothing they will do for it they didn't say anything they can do for it. Will not refer any friends or family. I recommend going with a big company like solcius instead of trying to keep the small guys in business

This company needs to be gone.

SOLCIUS LLC is not a solar company you should use!! 9/16..roof passed inspection by them. 12/16..solar panels installed. About 2/16..got a $250 referral check because our son signed for panels the same time we did. (5months later) 3/17.. roof leak. "Not caused be solar panels" I read on line that a weak roof can cause leaks. I do believe we did have a leak but the panels probably made it worse. But, if they would have not passed the roof we would have had to have the roof replaced before we had the panels installed. The servicemen noted in his notes that there were shingles on our lawn that was caused by the install. 4/17..got an invoice for service call $250. Same amt as referral. Ironic maybe. They said it wasn't. 3/17.. had the leak fixed and was told I needed a new roof. 4/17 to 5/15..tried to get Solcius to drop the service chg and uninstall reinstall the panels at no cost to me. They refused. My cost for that was $800 plus my electric bill went from $12 one month to $118 the month that I had roof replaced. Think then think again before you hire this company!!

8 Months to finish with 4 FAILED city inspections

I signed the contract in October of 2016, panels and everything were finally installed and ready February, 10 2017. They failed inspections because the labeling wasn't done according to city code. The city emailed them (I was included in the email) the reasons why it failed along with a checklist of what they needed to do to fix it. I was fine with this, people make mistakes and each city is different. 3 weeks later they came out and put up two new labels. Failed again! You were given a checklist how could you fail again? We got another email form the city explaining they needed to fix the other labels on the checklist. 2-3 weeks later they put up some more new labels. FAILED AGAIN. Now you are wasting my time, wasting my energy that I could be saving and really starting to bother me with the 2-3 week delay in fixing this. A total of 4 failed attempts and 4 months of waiting. I was told I was their high priority to get things fixed. when they finally did everything on the checklist the city asked we could come out Tuesday or Thursday. Ok I am a high priority so I am assuming they would want to get it done Tuesday, I was wrong they said let's do the inspection Thursday. 8 MONTHS from start to finish. The best months for my panels to produce extra energy are February, March and April when I do not heat or cool my home, those months were wasted on their lack of following directions.

Fantastic Experience

Very knowledgeable, set and managed expectations very well, installation was excellent and very fast. communication all along the way has been great. Shout out to Brian S. our sales guy who was by far the best informed on their product and on what's going on in the industry in Utah. Best of 3 different companies we got quotes from.

rotten customer service

Never saw or heard from salesman after the sale to follow up on the promises he made or even to see if I had any referrals. He also didn't tell me that the fed tax rebate wont cover self employment tax, that really screwed me at tax time not knowing that! The installers showed up when they said they would but had to come back two more times to get it right. The company couldn't even get my info right to claim a rebate offered by utility co. So far I think the system is ok but I can't recommend the company.

Excited about solar

I recently had solar installed on my home by Solcius and had a great experience. We found out partway thru the process that because my house is a little older, the electrical needed an upgrade, but, I worked with Quinton B. to get my main panel replaced quickly and it was included in the price they originally quoted!! Brennan C. got me on the calendar for install faster than expected. The process went smoothly, but I could tell there had been any problems the customer service team would have helped me through them because they were and so great to work with. I'm so excited that my electric bill is practically gone so I'm not only keeping our valley air clean, but also saving money. Shout out to Chris M. and the construction team. The installation looks excellent.

Great service! Very happy !

My husband and I had a great experience with solcius in the installation of our solar system. From the salesman Brendon to the customer service from Brennan C., my husband and I were taken care of with respect and courtesy. The process went by smoothly and quickly and solcius answered all our questions. They kept in contact with us through every step of the process and offered great incentives that were a big plus! Customer service is awesome and we are enjoying our panels and can see the great benefit it will bring to us! This company offers other home improvement services and we are already looking into using My Smart House to work with us again. Thank you Solcius!

Updated Review

My husband and I have been wanting to go to solar for years but couldn't afford to due to the high costs they would want upfront. Thankfully Solcius came by. I was a little skeptical because of a lot of solar scams going around in my area lately but everything checked out. They were informative and I was able to get rebates from the electric and gas company for our new NEST system. My install is not completed at this time. They did finish installing our solar panels this week though and we had our final inspection today and so we will be switched to solar either today or within the next week. I wasn't however, impressed with the install team! The head supervisor showed up to my house in cut up jeans, and nothing that said Solcius on it, except the large truck in front of my house. I didn't know how many men were there to install but it freaked me out when I had two men in my back yard wearing ski masks (before you freak out it is winter and it was very cold) but I felt uncomfortable. They did show up in the time frame but I got a knock on the door about 15 minutes later by the same guy in the holy jeans and told me they had to run to home depot and they would be right back. I was already feeling uneasy because of his unprofessional appearance and I was second guessing if he was actually part of the team. They took over and hour and half to come back. I had to call the company to see if they were coming back for the install and the guy on the phone didn't know what was going on and so my install was set back by almost 2 hours, which didn't impress me at all and I'm sure they went out to lunch. Also, when they did the quick power switch from my old meter box to my new one someone quietly knocked on my door and waited maybe 10 secs (not enough time for me to answer the door with my two kids being rowdy) and wasn't given a heads up while I was cooking dinner with the quick switch. So that was irritating! If they made their installers were uniforms, gave them more training on communication I would have felt a lot more comfortable with them around mm, my kids and my house! So that is why the three stars. They have a lot of room for improvement of their install group, but their customer service via phone is great and our sales rep comes in to see how everything is going on occasion, which is nice! ***UPDATE: With the weather being nice we are finally able to go outside in our backyard and when we went outside we found that the installers used our window unit to get onto our roof instead of using their ladders. As well as when the snow melted on the ground we found they have left a lot of garbage on our lawn so we had to clean up after them. I am not going to lie that I'm very angry that they abused my property. The install team I am not very impressed with at all! They showed up late, and from all the garbage on our lawn they went shopping at a gas station, which shouldn't have been done during my time! They used our personal property that now how shoe marks all over it because they were to lazy to use their own equipment. When I told this to the customer service during a follow up review they told me that isn't the normal and that they sent this to the head of the construction team. I have to be honest that if that was a service that I could cancel or go to a competitor I would. I am very angry they abused my time and property! Our solar is up and running. But having to deal with the clean up of the "profession" (I use that term very lightly) installers, you will have to decided of the aggravation is worth it to you. **Update** Solcius customer service came through with flying colors. I got a call yesterday in regards to this review and how they stated that they have taken all the steps to assure that this doesn't happen to any other solcius customer again. Not only that but I knew that higher management was involved and after speaking with them and resolving what has been done, their customer service was outstanding. They were very helpful, and they wanted to make sure I was a happy customer. I was very pleased with how this was resolved. Very pleased with how upper management was involved. I feel strongly comfortable again to recommend this company to friends and family since I know that their sales person and customer service will take care of them. Again, I'm very please with how everything worked out and very grateful on how I was taken care of and impressed with the steps that Solcius took with their construction crew to make sure this doesn't happen again! Very Pleased!!

Outstanding Employee

Recently I had to fill out a form for a State tax rebate. To receive the rebate, I had to have a lot of detailed information that was not in any of the paperwork I had. I was getting frustrated with the process. To finally get the information needed I called Solcius Customer Service. I actually had to call them 3 times to get all the information I needed. My calls were answered by Daniel Camp and was he a life saver for me. He was able to search the records to find the nitpicky answers to the questions needed for the rebate. I messed around unsuccessfully for 2 hours before I got Daniel and then the process went much smoother and I got the rebate information and entered it quickly. Daniel stayed on the phone with me and helped me navigate the process well beyond what was expected of him and it was very helpful to me. Daniels attitude, knowledge, and resourcefulness in getting the information for me is greatly appreciated and save me from losing more of what gray hair I have left. THANKS Daniel.

Going solar was so simple

Solcius makes going solar simple. They were very professional and with my customized design, I'm getting exactly what I need.