Solcius Solar (Out of Business)

Where are they?

Obviously ethically challenged--I need information about the current status of my account with them. I expect nothing as they have cut and run and therefore are not to be trusted...and I don't. If I go to their Provo office will I find a trail? A new schlock phony company renting their office? A box of empty promises? I'm close enough that I may go look for them--if I get close, I'll bring a lawyer.

Nasty service do not i repeat do not hire their service

My system has not been producing for months now.Customer service sucks no answer.Any recomendations on what to do?My bills are extremely high..

Solar panels

Solcius is a scam. They never serviced panels. Spending more on my bill and panels together. My panels never made enough energy to save money. The phone # Solcius is providing is not correct. Doesn’t even ring. DO NOT USE THEM!!!!!

Screw us up

Man these guys really screwed us up. Went out of bussiness. Didnt tell customers. My system has not been working for 2 months. When you call no one anwers. If you contact the company that sold the system they wont do nothing unless you have a certified tech there with you. Anyone know who took over?

FRUSTRATED

This company has been a nightmare to work with. They never respond to my emails and if I was lucky enough to talk to someone they promised that someone would come out to work on my system. That never happened. I hope their will be a Class Action Lawsuit against this company.

No Customer service

They don't care about customers. There's no after sale support. You can't get hold of them from phone, email or text. Nobody will get back to you. I regret deeply for not switching to another solar company. Too bad I can't give negative stars. One star is too much for them.

Disappointed is an understatement.

We purchased our system over a year ago and it's only been operational for 2 months. It's currently dormant. During the last of 16 calls to you on January 29th, we were advised that we would be contacted with a schedule for service on the next day or two. No such luck. When we called again on February 5th a recorded message said that your phones were down! Our anxiety has increases accordingly. Please advise status.

Worst company I've ever worked with

Paying more now between the solar payment and electric bill than I've ever paid before. Was told that with the 150% offset, I will not pay anything. Can't get anyone from the company to respond to me. Would never recommend this company to anyone. Going to find out if any legal recourse can be taken.

No production on system on wait phone almost 2 hours

My system stopped working a month ago and currently on the phone with a recording saying wait time less than 5 minutes but right now it's been 1 1/2 hours with no pick up. Very frustrated. I need my system to work here in California or I'm going to be paying hundreds of dollars a month!!

Extremely disappointed

I am extremely disappointed in solcius. I had non stop issues through the installation process,To turning it on, To all the lies of everything that they do not tell you. Extremely poor customer service. They always tell you they'll get back with you and then it'll be several days later with a text message they never call. I put $100,000 worth of solar panels on my roof. The first month they only produced 48 cents of electricity. I was told that it takes a month for them to start producing at full capacity. Now that a month is gone, now I'm being told it's 8 months before they are fully operational. So they are expecting me to be able to pay over $1,000 between solar panel loan and my electric bill for 8 months before my solar panels decide to start working. Also, I was told that the solar panels will produce electricity even if it's raining or they're snow.. now that I've had my first snowfall. The solar panels produce zero electricity during or after it snows. Next I am told I have to endanger my life and climb on a snow covered roof every single time it snows and remove the snow off of every single panel I have. I asked customer service if they would climb on their roof every single time it snowed and walk across the roof for an hour and she said absolutely not, but they expect their customers too. It is just one lie after another with this company. I'm at the point where I wish I could rip every solar panel off of my roof at their expense and have them take them all back and get out of my loan and never look at another solar panel again in my life. Don't trust the sales reps in this company. They will say what they have to to get a sale.

Don’t use Solcius!

I’ve had Solcius put in a system with battery and it only lasted for couple months before the battery failed (on July 1). It is covered under warranty but I’m still waiting for the replacement. Solar Edge claimed it has been sent but no one at Solcius knows what hold up is.

Find a Better Company that Stands Behind their Work!

I had my system installed in Dec 2018 and activated in Jan 2019. I just finished the replacement of my 4th inverter on my 5 year old system. Without fail, my inverter fails during early/mid-June and it takes 6-8 weeks to get the inverter replaced. Solcius says they will reimburse for lost production and not to worry about how long it takes to get the inverter replaced. I called today, after my system was down for 44 days and they offered me $25. My system is a 34 panel 10KWh system... $25 is insulting. The Solar Edge inverter they keep installing has been garbage as well. Super disappointed in the system and waste of time/money managing it.

Bad Just BAAAAD

Bad company!!! Your rep in NM tricked my elderly parents into purchase stating tax incentive even on Social security, NOT the case as that was the whole reason for the decision. Rep lied, misleading, misinformed or not educated about tax incentives on SSA income! Bad!!! Now they are stuck on a contract! Will pursue this along with other dissatisfied customers!!!!

HORRIBLE COMPANY & CUSTOMER SERVICE

DO NOT BUY SOLAR FROM SOLCIUS! WARNING! The CEO and employees have different versions of how they view Solcius from Horrible to, "I have to keep my job excuses". Install team hates the CEO and says he doesn't care a bit if complaints come in, he still makes his solar money! Audios of Solcius Customer Service telling me they feel Solcius owed us money for time loss and inconvenience charges". The saddest thing about this whole thing is that the CEO lives in an nice home where he doesn't have consequences for his actions and the TERRIBLE reviews of Solcius continue to pour in how terrible they are. I experienced the WORST company of a life time being Solcius Solar. Of course you will see every excuse in the book as a response after I write my review. I spent a whole year dealing with destruction of my property to almost our house catching on fire. The Solcius electricians shorted out our AC Unit and had to spend thousands of dollars to replace it. Solcius sent me a cashier's check to hire a new electrical company but refused to replace our AC unit blaming it on poor workmanship. The AC unit was working PERFECT before Solcius set foot on our property. The Executive Asst to the CEO said Solcius owed us money! The Customer Sales Reps said Solcius owed us money! The Install guys said Solcius screwed up bad! The GM of Solcius called me and apologized and said he would take care of me with reimbursements! All a lie! Electricians blew our microwave up and shorted out all the outlets including the AC unit. They left bare wires hanging out! (Have pictures). The install Supv agreed with shorting out our AC unit, but said his boss told him to blame the AC unit. He went on to say that he is not an AC guy but was told to report it as an AC issue. The install guys installed the inverter box in the wrong location of the property. Tucson Electric Power Company said Solcius screwed up! Much much more but to much to list! The sales Rep for Solcius said Solcius had so many accounts that went bad, but the CEO could care less! The install took forever with inside blaming and fighting going on at Solcius continuously finger pointing! I have 4 other customers of Solcius in Arizona that were paid out and screwed over by Solcius in workmanship, customer service, and install work. Solcius is going to laugh at this review because of the failure on their part. All I want is the CEO to pay me for the AC unit and inconvenience of me being without AC for 3 months in the middle of the summer in Tucson, Az at 100 plus temperatures. We were forced to stay at hotels and relatives homes. When Solcius sent a check to reimburse us for the electrical work they delivered it to the wrong neighborhood and caused another delay. I hope this message goes back to the CEO and understands as a retired law enforcement officer and serving Arizona for 25 years, you should be embarrassed of your company and the service that I received and I will spread this word for the rest of my life to people wanting solar to stay away from the Solcius Company! Send me HALF the money for the AC Unit and I will write the best review about Solcius making up for their mistakes! You know who I am Mr. CEO, Kelly Walker. Do the right thing and call me personally! That's all I ask for. I have NEVER hired an attorney because all I want is your call. I believed in your solar company and bought it, now do the right thing for me please! Robert G. Tucson, Az. Solcius Rating: HORRIBLE

Very frustrating and unprofessional

Very sad to pat to this company I hope everyone get away it is a scam. Very easy to sell the product AND get installed but NEVER worked since then(JAN 2023). Did not pass inspection. No one care about the time spent everyday to follow up and make payments for service never received. Promises are the easiest thing to hear it but you will never receive any compensation for your frustration or your hard work to follow on service that you are paying with no return. I am screwed up. Please step away from all of those people. IT IS A SCAM

Absolute Worst company around

My solar went down over a year ago. I was never notified being that I took the loan over three years ago when I purchased my house, this company states I never did a transfer, but I did and have been making payments for three years total now. They stated it was my fault that I didn’t pay attention to the energy productivity, but was never sent a manual or an app or any disclaimers. I’m still without solar. It has been over a year. The manufacturer has sent me the new inverter, and this company has been nowhere to be found or heard from for an install. I don’t recommend this place whatsoever. I’m stuck with a $3000 energy bill from Edison that Solcius states they will not cover what I should have produced through the year. If you’re looking into this company stay far far far away. I look forward to the lawsuit I’ll be dealing with coming for them since they’ve yet to fix my issue or send me any disclosures that state I am responsible.

Paying for something I’m don’t have

Started the process in May 2022, panels have been installed but haven’t pass inspection. Have been paying the loan and electricity bill since December 2022. Panels were installed in a different location according to the contract signed. Every time I contact customer service they say that they are working on it.

Solcius Service is terrible

I was promised that the system would power the house, charge the battery and excess would go to grid. From day 1 of operation power went to grid only and I get power from grid to power house. I do not have control of battery pack like I was told and now my system is completely down from not syncing. The system has never worked right I called customer service and they will send a technician out in a few weeks. On top of that I was told the warranty may not cover service call.

Paying for electric and solar together!!! Beinf left in the dark

I have had solar panels on my roof since DEC 2022 and they have still not been turned on!!! PNM (electric company) keeps asking for a specific as-built application to be turned in. Solcius says they have, PNM says not true, solcius says that's a mistake, PNM says we can't do anything until they receive it, I ask solcius to do something and I keep asking for proof that they are trying to resolve the issue through email, its been 40+ days and no reply. I get random texts saying we're working on it but then you cant reply to those messages. I need help I can't pay for an additional loan and not actually receive what I paid for!

Worst Customer Service - EVER

My system took 9 months to obtain PTO and they drilled holes in my wall they did not fix. I tried to get this corrected to no avail. When I got my final bill I let them know I wanted to dispute the charges for the following reasons: - Solcius did not install to the submitted plans - inspector denied - Solcius came out to correct and missed again - inspector denied - Solcius submitted new plans which did not match install - denied - Solicus corrected install but mis labelled - denied - Solcius re-submitted plans but did not change - denied - Finally got inspector to approved - Solcius submitted paperwork to utility - denied due to wrong paperwork - 2 more times this happened then PTO I got a call in which I was told Solcius was turning my solar off until I paid the final payment. They were unwilling to work with me. I would run from this company, period. They are the absolute worse company to work with.

Charged for a System that was Never Installed

I started working with My Smarthouse in May of 2022. I was originally told that my home was not approved in the system for solar, and that I would not be able to install solar panels. In August of 2022, I had someone knock on my door and ask to take pictures of the electrical panel. I explained that I was told solar would not be compatible and that the project was cancelled. He explained to me that there was a mistake with communication, and in fact my home could have solar installed. I gave access to the electrical panel inside my home. Pictures were taken, and he left. October of 2022, and no word of when solar would be installed, but I did get another knock on my door, asking for access to the electrical panel. I granted access and more pictures were taken. I received a phone call in November, asking for access to my electrical panel. Someone showed up to my home and took another picture of the electrical panel. I received an email notifying me that my solar project was in the review process from the City, and once approved it would be forwarded to Southern California Edison. I received notification from Southern California Edison that the solar project was approved. Approximately two weeks later, at the beginning of January 2023, I was given an installation date of January 7, 2023. One week later, a week after the date specified, the installer came knocking on my door January 13,2023. The installer let me know the project was going to begin. Approximately one half hour later, the installer knocked on my door and informed me that he could not locate the electrical panel outside. He said the plans showed the electrical box was located to the right front corner of my unit. He seemed perplexed. I explained to him that the electrical panel was located in my home in the hallway. He proceeded to explain that the plans showed it was located outside the home. I laughed and said, clearly that is not the case. He proceed to tell me they could go ahead and start the project. They would punch a hole through the building, and run the conduit along the top of the ceiling in the dining room, through the kitchen, across the ceiling in the hallway and down the wall to the electrical panel. I said no. Period. I explained to him that I did not feel comfortable letting them proceed with any work in my home, and that all confidence was lost in the project. I was not at all pleased with having my home look like the outside of a home with solar spaghetti. No thank you. I was instructed to call My Smarthouse, to let them know I was not interested in the project. I phoned My Smarthouse, and spoke with a supervisor by the name of Brandon. Brandon would not be quiet long enough to listen to my concerns, and informed me that I would pay a 15% restocking fee, as a result of the cancellation. I told Brandon that negligence and lack of due diligence on the entities are what caused the cancellation. I further explained that if they could not get the electrical panel location right, after being out on four separate occasions to take pictures of the panel, that I am certainly not going to allow access and conduit strewn throughout my home. Who in their right mind would want to allow any work? Brandon conceded and said the project would be cancelled. One month later I received a phone call informing me that the solar project plans were approved, and that the installation was scheduled. I called back and said I cancelled the project last month due to their negligence, and failure to get the location of the electrical panel right in the first place. In April 2023, I received an email from Mosaic, the finance company used to finance project, that the first loan installment was due on May 4, 2023. I immediately called Mosaic and explained the situation. I was then informed that Solcius had half of the funding already disbursed to them for the completed project. I explained that the solar project never happened, as they had failed to get the location of the electrical panel right in the first place. They informed me that I need to call My Smarthouse and cancel the project. I called My Smarthouse again, and explained to them that the project was cancelled. I asked them to explain to me why the solar project had never been cancelled. They were unable to answer me and I was told that I needed to contact Solcius and let them know the project was cancelled. I called Solcius and was told I needed to call My Smarthouse. I told them that was already done, and that it needed to be cancelled by them. I called My Smarthouse again, and I was told not a problem, they would handle it. May 4, 2023 my bank account is drafted the first loan installment payment for the loan. Really??? So, I called My Smarthouse, again, and explained all over again the situation. My Smarthouse said they understood and would handle the cancellation. I then received a call from Solcius informing me that I needed to call and cancel the project, as they did not have my authorization to cancel the project. I called Solcius back and spoke with Spencer. I explained to Spencer the whole situation, again. Here it is May 15, 2023, and I am getting credit alerts about my new account. I still have yet to get the money returned to me for the 1st installment payment on a system that was never installed in the first place. Please stay away from this scamming racquet if you would like to keep your sanity and your bank account safe. Oh but the biggest blow from this whole ordeal was being informed by the installer, that day of installation, that I am a fool for installing on a north facing roof and that the panels would not produce nearly enough to cover any costs. Basically, I had been scammed by the sales representative for My Smarthouse. Buyer beware!!!

Solcius lied about the tax credits

I purchased panels from Solcius and I was told that I would get a 26% tax credit from Federal and 10% state tax credit. From the experience of the install to the damage they did to my new stucco wall was the worst experience and now I find out that they did not submit the applications so that I could get my state credit. I am very new to solar and I asked how to get help but they offered no help. They emailed documents to me stating that all I needed to do was give it to my tax account and was told the applications were submitted. Now I find out that the state has no more funds to provide any tax credits and now that I am not receiving my credit because of Solcius negligent, I am now stuck with a 49K bill. I regret ever purchasing these Solar Panels! People be aware and do your homework before purchasing any solar panels because they lie and will tell you anything to get that sale. They train these your sales people to lie and they make promises but when the time comes they will not help you. What a big disappointment from Solcius! This has made me sick to my stomach. Debra Marquez

I was told by our sales rep from my smart house that I could use their roofer or mine and that all I had to do was send them the bill and that the roofing bill could be incorporated into our payment with Solcius.Our roofing job is finished, our roofer meets all the state of California requirements for licensing, bonding and insurance because he does not carry general liability insurance only liability insurance they are now saying they will not pay it. The job is completed. I would like to speak to somebody in high management at Solcius. My name is Suzanne Perdue.

Worst Customer Service Ever!

Don't normally complain but this is the most ridiculous customer experience ever! Solcius has no problem selling you solar panels - that is the easiest part. Once sold -customer beware! Pray that you don't have problems (which you will). We had 20 panels installed. It took three different crews (and multiple phone calls) to actually get the panels working which only lasted three weeks when 11 panels quit working. My husband has called daily (sometimes twice a day) to get someone to come out and fix it or at least follow up but continually gets the run around. No one calls back and no one shows up and . . . you will never talk to the same person twice. The supervisors know nothing and do nothing. They make promises to call you or send someone out and . . . crickets! Finally got someone to come out and look at the panels (after my husband called multiple times) but he didn't know how to fix it, so he left. No one knows anything or follows through. The lack of attention to customer service is truly appalling. Not sure how long they will be in business and if I owned this company or worked for them, I would be embarrassed and ashamed. This company passes the buck, blames others, and makes up lies. Panels were originally installed beginning of February and as of April 20th still not working and still calling daily. Truly at wits end!

Don’t let Solcius on your property.

Our system was installed 11/22. There’s been nothing but issues from day 1. First the installation crew didn’t follow design and could not put promised amount of panels on. We had to buy more panels to generate the estimated yearly usage. The salesman promised to pay the first 3 months of service then didn’t. Said because we got more panels at a “discount” so he couldn’t keep his promise. So basically we paid twice for their screwup. Once system was online (2 months late) we found that panels were incorrectly wired and one panel was not functioning. It is now 4/23, 6 crews have been to my house and still my system is miswired and not functioning properly. So long story short, DO NOT DEAL WITH THESE PEOPLE, the salesman lie. The installers don’t know what they are doing and the customer service is a complete joke.