Johnson | Rocklin, California | 12/15/2025
Product installation problems and lack of monitoring
I purchased the Tesla solar panel system back in 2021 and notice that the production was lacking after installation and activation. I called and actually spoke to a person expressing my concerns and was told that even it was at the lower end of energy production, it could be due to clouds or shading. I knew that was not the case. I was informed that if the system did have a fault, their monitoring team would catch it on their end. Ok, let me trust that advise. WRONG!!! I don't think they are really monitoring these systems. 4 years later, I was having production drop off. Tesla team finally came out to check my system and due to cloud cover, he was not able to fully test the panels so the tech ordered a replacement part and said this may solve the issue. After the new parts arrive and another appointment, the new parts were installed and the energy production drop off was remedied but the tech noticed that the system was not producing the amount of energy it was capable of. He check and determined that only one out of the two strings of panels was delivering energy to my home. It was only at one-half energy production. Another appointment was made and finally, this time, the tech discovered that the wiring was done incorrectly, therefore it was not delivering its portion of energy. He remedied the situation after over 4 years of loss energy production. So, I called Tesla's energy team and convey my issue about their installation team's error at the beginning and asked not for monetary compensation but to extend my warranty for 4 more years. I felt this was reasonable since they made the installation mistake and by extending the warranty was justified. Well, they said no. I asked, will they compensate me for their error after I paid fully for a defective system. They said no. I was informed that my system was fixed and that is all they are obligated to do. I ask to speak to a supervisor, they said leadership will say the same thing. They gave a a phone number to call and I again asked for the name of the supervisor I should ask for. I was informed that this conversation was unproductive and disconnected me from their chat line. Yup, refused to give me a named of a supervisor and then hung up on me. I wonder if he even spoke to anyone higher up???
Dorothy Alawaji | Denver, Colorado | 12/11/2025
End of contract
I'm very disappointed in my experience with Tesla. The app worked fine,but if you needed to speak with someone the hold would sometimes be an hour or so. Other times I'd get through to be referred to another department, only to hold forever, again. My main complaint is that they handled my end of contract in and unethical way. My monthly payment was just under $28, which was fine and I did save some on energy costs. I closed on my home on 10-31-25. On November 3rd I was debited my account for the monthly charge. I contacted them and we went endlessly back and forth via email. They asked for paperwork showing my closing date. I provided them the deed from the title company, which didn't suffice, they wanted it directly from the title company, which they complied in sending it to Tesla. After receiving the information I was denied again to receive my refund. Tesla decided that because it wasn't recorded till November 3rd that I was required to pay November. Octiber 31st was on a Friday, therefore it dudnt get recorded till Monday.Recording of the deed and the actual closing date are not the same thing. If that was the case why did they keep asking for proof that we closed and signed legal papers on October 3rd. In the end I let it go because I didn't want to go to small claims court for such a small amount. Really, it's the principle of the whole thing. It's sad and underhanded to not give a loyal customer their deserved and legal refund. I would not recommend them in any way. Dorothy Alawaji
David | Chicago, Illinois | 12/01/2025
No way would I do business with these people
Complete confusion trying to get a simple quote. Then they email with lease options but then say that I have to have utility statements first. I tried to express my frustrations, and some kid named Mark Lonzame said 'hey no worries'. No worries is correct, no worries that I would ever spend a dime with these clowns.
Jsmi | Escondido, California | 11/21/2025
Terrible customer service
The customer service I've experienced has been extremely disappointing. For the past 10 months, I've experienced repeated delays– appointment scheduled months out only to be told at the time of service that another part needs to be ordered, which I'd several more months of waiting. Because I did not purchase a performance guarantee package, I'm expected to absorb all additional cost despite these delays being entirely on the company side. It's clear the company is aware of these issues and get chooses not to address them. I find it unacceptable that they continue operating this way, charging customers for services they failed to deliver.
Reisha Semper | White Marsh, Maryland | 11/14/2025
Rip Off - Don’t use Tesla panels
I was with Solar City panels and they were bought out by Tesla. My panels stopped working for 3 months. After multiple calls, it took 3 months to get a tech to come out. For 2 months I’m expected to pay for a service that I was not getting. After they came back online, I had to get my roof replaced. I made tha appointment in August for the next available appointment in November, yes 3 months wait to get my panels off in order to fix my roof. Now it’s November, the next available appointment to get my panels back is April, yes April of next year. So my panels are lying on the side of my house for the next 6 months! I’m expected to make payments for the next 6 months for panels that are stacked on the side of my house and not generating The earliest appointment is April 6 months from now. I’m expected to pay 6 months for a service that I’m not getting. I was with Solar City and was bought out by Tesla. Tesla is notorious for bad service and a cruddy business practices. I would never choose Tesla to provide any service for me. Tesla sucks! Customer service sucks. Every time I call, I’m on hold for at least an hour! Soon as my contract is done, I can’t wait to get rid of these Tesla panels! It’s not worth it!
Hugh | Gaithersburg, Maryland | 11/05/2025
DO NOT do business with Tesla Energy
I purchased my solar panel contract from SolarCity more than ten years ago. After Tesla acquired SolarCity, the customer service experience has steadily gone downhill. 1. Customer service is only accessible through the Tesla app -- Issues that previously took 15 minutes to resolve now require 45 minutes or more of constant back-and-forth “chatting” in the app. There’s no easy way to speak to a human, and every simple question becomes a drawn-out process. 2. Roof leak and solar panel removal delays -- When I reported a roof leak, Tesla Energy said it would take six weeks to schedule a technician to remove the solar panels so my roofer could access the area. Six weeks for such a time-sensitive issue is unreasonable. Fortunately, another customer canceled, and I was squeezed into an earlier slot, but it still took two weeks just to remove the panels. 3. Even longer delay for reinstalling the panels -- After the roof repair, I requested Tesla to reinstall the panels. This time, I was told it would take twelve weeks. That meant being without solar power for over three months to complete a relatively simple roofing repair. 4. Problems during home sale -- When I sold my home, the buyer did not want the solar panels. After hours of multiple chat sessions, Tesla informed me that: • I could not cancel the contract, even though I had already fully paid, because I “did not own” the system — only the energy it generated. • I could not transfer the system to my new house because it was outside their service district. The only option offered was to purchase the system outright, which cost me over $7,000. 5. Account closure confusion -- After purchasing the system, I contacted customer service again to close my account. After another hour-long chat, I was told their records did not show the system as “purchased” and that I needed to contact their Title team. That meant another hour wasted explaining the same issue all over again. Bottom line -- If you have a choice, avoid dealing with Tesla Energy. The technology might be fine, but the customer service is extremely slow, disorganized, and frustrating. Unless you’re unusually lucky, expect long delays and repeated communication breakdowns — what should be a simple green energy solution can easily turn into a long, exhausting nightmare.
Franco Barbagallo | Gurnee, Illinois | 10/09/2025
Stay away! Terrible service incompetent
Unfortunately I’ll end up losing the tax credit thanks to this completely incompetent company Started almost 3 months ago, I was told should be no problem we can install this year in your area. They don’t respond emails or take weeks, don’t respond to chats never call when they say they will Didn’t show up to appointments 2 times in a down then showed up late and said they didn’t have time Rescheduled appointments a month out each time They don’t care about their customers at all
MontyUSA | Belle Mead, New Jersey | 10/01/2025
Solar Panels
Tesla Solar panels are low producing panels. Furthermore, Tesla has no phone service or support. Tesla finance team doesn't provide any phone support.Terrible, if you have issues with them
Thomas | San Francisco, California | 09/29/2025
Horrible customer service
Made me wait 4 months in the process after the on site survey just to tell me that my roof was not accessible and cancel my order
Eric Viverito | Las Vegas, Nevada | 09/29/2025
Solar panel customer support HORRIBLE
I’ve never experienced such poor customer service. I’ve been paying Tesla solar for usage even though the panels are not producing anything and have not been since August 2024. They won’t send anyone out and yet continue charging me monthly for the usage that is a usage estimate as they are not producing. Over the last year I’ve gifted Tesla over 1k in usage for leased panels with no benefit or offset on my electric bill. When I try to contact them via phone no one answers so I chat online and they just tell me to reset the inverter and it still hasn’t worked or fixed the issue.
