Reisha Semper | White Marsh, Maryland | 11/14/2025
Rip Off - Don’t use Tesla panels
I was with Solar City panels and they were bought out by Tesla. My panels stopped working for 3 months. After multiple calls, it took 3 months to get a tech to come out. For 2 months I’m expected to pay for a service that I was not getting. After they came back online, I had to get my roof replaced. I made tha appointment in August for the next available appointment in November, yes 3 months wait to get my panels off in order to fix my roof. Now it’s November, the next available appointment to get my panels back is April, yes April of next year. So my panels are lying on the side of my house for the next 6 months! I’m expected to make payments for the next 6 months for panels that are stacked on the side of my house and not generating The earliest appointment is April 6 months from now. I’m expected to pay 6 months for a service that I’m not getting. I was with Solar City and was bought out by Tesla. Tesla is notorious for bad service and a cruddy business practices. I would never choose Tesla to provide any service for me. Tesla sucks! Customer service sucks. Every time I call, I’m on hold for at least an hour! Soon as my contract is done, I can’t wait to get rid of these Tesla panels! It’s not worth it!
Hugh | Gaithersburg, Maryland | 11/05/2025
DO NOT do business with Tesla Energy
I purchased my solar panel contract from SolarCity more than ten years ago. After Tesla acquired SolarCity, the customer service experience has steadily gone downhill. 1. Customer service is only accessible through the Tesla app -- Issues that previously took 15 minutes to resolve now require 45 minutes or more of constant back-and-forth “chatting” in the app. There’s no easy way to speak to a human, and every simple question becomes a drawn-out process. 2. Roof leak and solar panel removal delays -- When I reported a roof leak, Tesla Energy said it would take six weeks to schedule a technician to remove the solar panels so my roofer could access the area. Six weeks for such a time-sensitive issue is unreasonable. Fortunately, another customer canceled, and I was squeezed into an earlier slot, but it still took two weeks just to remove the panels. 3. Even longer delay for reinstalling the panels -- After the roof repair, I requested Tesla to reinstall the panels. This time, I was told it would take twelve weeks. That meant being without solar power for over three months to complete a relatively simple roofing repair. 4. Problems during home sale -- When I sold my home, the buyer did not want the solar panels. After hours of multiple chat sessions, Tesla informed me that: • I could not cancel the contract, even though I had already fully paid, because I “did not own” the system — only the energy it generated. • I could not transfer the system to my new house because it was outside their service district. The only option offered was to purchase the system outright, which cost me over $7,000. 5. Account closure confusion -- After purchasing the system, I contacted customer service again to close my account. After another hour-long chat, I was told their records did not show the system as “purchased” and that I needed to contact their Title team. That meant another hour wasted explaining the same issue all over again. Bottom line -- If you have a choice, avoid dealing with Tesla Energy. The technology might be fine, but the customer service is extremely slow, disorganized, and frustrating. Unless you’re unusually lucky, expect long delays and repeated communication breakdowns — what should be a simple green energy solution can easily turn into a long, exhausting nightmare.
Franco Barbagallo | Gurnee, Illinois | 10/09/2025
Stay away! Terrible service incompetent
Unfortunately I’ll end up losing the tax credit thanks to this completely incompetent company Started almost 3 months ago, I was told should be no problem we can install this year in your area. They don’t respond emails or take weeks, don’t respond to chats never call when they say they will Didn’t show up to appointments 2 times in a down then showed up late and said they didn’t have time Rescheduled appointments a month out each time They don’t care about their customers at all
MontyUSA | Belle Mead, New Jersey | 10/01/2025
Solar Panels
Tesla Solar panels are low producing panels. Furthermore, Tesla has no phone service or support. Tesla finance team doesn't provide any phone support.Terrible, if you have issues with them
Thomas | San Francisco, California | 09/29/2025
Horrible customer service
Made me wait 4 months in the process after the on site survey just to tell me that my roof was not accessible and cancel my order
Eric Viverito | Las Vegas, Nevada | 09/29/2025
Solar panel customer support HORRIBLE
I’ve never experienced such poor customer service. I’ve been paying Tesla solar for usage even though the panels are not producing anything and have not been since August 2024. They won’t send anyone out and yet continue charging me monthly for the usage that is a usage estimate as they are not producing. Over the last year I’ve gifted Tesla over 1k in usage for leased panels with no benefit or offset on my electric bill. When I try to contact them via phone no one answers so I chat online and they just tell me to reset the inverter and it still hasn’t worked or fixed the issue.
Sudheer R | Tracy, California | 09/18/2025
Powerwall 3 is a game changer
I recently had Tesla Solar Panels installed along with a Powerwall 3, and I couldn’t be happier with the experience and results. The installation process was smooth and professional, and the team kept me updated every step of the way. The system looks sleek, and it’s already making a noticeable difference in reducing my reliance on the grid. The Powerwall 3 has been a game-changer—it stores enough energy to keep my home running even during peak hours or outages, giving me both savings and peace of mind. The Tesla app makes it easy to monitor energy production, usage, and storage in real time, which I find very convenient. Overall, I’m very satisfied with my decision to go with Tesla Solar and would highly recommend it to anyone considering clean energy for their home.
Alex | Stafford, Virginia | 09/15/2025
Solar installation and scheduling
Tesla is absolutely terrible at customer service. I scheduled a site visit for solar installation months in advance. The week before the scheduled visit, the rescheduled me with no explanation. I had already arranged a vacation day from work to be available and now I’m penalized for the extra day off and I have to take another day to reschedule. Tesla advisors communicate by text but they often don’t respond for days or even weeks to a query. Don’t go with Tesla!
Chintan Mehta | San Ramon, California | 09/06/2025
Chintan Mehta
Fantastic experience, smooth, professional and straight forward.
Doug Hayden | Walnut Creek, California | 08/27/2025
Homeowner
Joe, Dennis, Raul and others of team Titanium literally killed it on this job. Super professional, exceptional craftsmanship, great communication skills keeping me up to date on all aspects of the job, which was huge, taking 2 days to complete.
