Solar Negotiators

Happy Customer With New Concerns

My intitial experience with the sales, installation, and performannce of the system has been good for the past four years. During this past spring my system quit reporting on a few panels on Ephase and I was alerted to check the system. I called to repor and it took about a month for a response and for the maintenace team to come out. The technician said the problem was fixed and the system was working properly. During the month of July the system got hot and one of the main breakers burned and failed. I was not aware that my system was working not working for most of July. I was not notified by the 24/7 monitoring I was promissed, and the result was a huge true up bill in August. I was not satisfied with the response and I asked for followup and an investigation into my true up bill. I have not had a satisfactory response other than being read conditions in my contract that apparently relieves Solar Negotiars from any compensation for their neglect of my system and their failure to adequately communicate with me and relieve my concerns. This once happy customer is wondering if the company is now taking the customer service path of the companies I did not want to deal with. Has anyone else had a similar incident.

Initial set up

It appears that we were not engineered with enough panels or batteries. The whole purpose of our solar was to reduce our PGE bill..it appears after two months that we are under producing or storing enough energy without pulling from the grid. This should have been figured out with our initial assessment. It appears with our current usage even with timing our use of appliances we will be off. I’m sure the solution will require an upscale with either additional Panels or batteries. Not “cool”

Trials and tribulations

My system is avarage. Nothing very fancy about it . HOWEVER ... I have (2) batteries and that makes me unique No very many people I talk to even have (1) battery . My goal is to use my own srored power during the day at night time . I am your typical consumer . I see the tv adds, I hear the radio ads . Solar Negotiators says on the radio " No True Up " Well , I have a true up bill .. and its $1,400.00 a year . I feel like I was swindled . I feel that Solar Negotiators lied to me and they are lying on the radio . I have ample solar panels and (2) batteries . I should to have to be paying for electricity during the day or night. I have purchased all of my equipment in cash and they took the money and ran . They say that I must be using more power than anticipated . I say " You are the experts " Power NEVER goes down in price and I have made (3) purchases at (3) different times for panels and batteries end expected to be treated with professionalism . Do I not have enough batteries ? Do I not have enough panels ? Why am I paying for any power when I should be using my own during the day or night ??? No one wants to say that a mistake has happened or more batteries or panels are needed . No one contacts me at all . Ever . I have the cell phone number to "Ken" one of their most experienced install techs and he does not return call ever . Why ? If Solar Negotiators is really concerned about what the public thinks , they should realize a cash paying customer is just as important as a customer that they make alot more money off of that finances. I expected so much more and have recieved so much less than expected ... I am not happy

You have to stay on top of them for follow up

I had an up and down experience with this company. The sales person was on point and kept his word with keeping in touch and walking me through the process, the installation wen through well without any issues and they were very respectful and cleaned up after the installation, and the final step of the process was very professional. The ball was dropped in the in-between process which is the most important part. The company said that they would keep me updated on weekly calls and be transparent with where things are headed. However, that didn't happen and even after multiple calls and voicing my concerns it did not seem to help. I was disappointed in the end with the lack of concern in the "middle" process.