Solar Bear

The Solar Bear team took great care on our tile roof during installation and exceeded our expectations managing any concerns along the way. The solar panel and spray foam installers were amazing. Thanks Katie and Team for a smooth solar install project.

My rep was informative, the install went really well. Hugo explained all of the system to me. Everything is up and running. I’m very pleased with Solar Bear.

Thank you Solar Bear. Chase was great and helpful install team was quick. A few hiccups with the customer support but over all great

Everything from the education of solar panels to the installation of my solar panels went great. Everyone was communicative, honest, and timely. Thank you to Solar Bear and those who helped, Tom L, Chase P, Britney J, and Hugo D.

Dillon was thorough in explaining Solar Bear. Thank you, Dillon, for being always available. As my project coordinator, Brittney has been fantastic. Always quick to respond to my queries as well as keeping me informed as to progress of the project. Now comes the install team. The way they worked together was an art form. Courteous, knowledgeable, tidy. Thank you team, it was a pleasure having you!

Danny Collins was great! He went over and above to make sure that my house could get solar panels. He even contracted in spray foam installation to increase energy efficiency! Everyone that came to install different parts of the system during the project were great too! Everything went quickly and smoothly except for a small permitting issue but the company made sure to rectify it and make up for it.

Very happy

Thank you Dillon your team is

Not What We Expected

The sales reps and service providers where friendly and tried their best to meet our needs within their parameters. The company as a whole is unorganized when it comes to communicating with homeowners in advance schedules, inspections, and what the homeowners needs to know for next steps. We often would find out last minute (the day before) when things where going to occur which can be frusterating if you have to be there. In addition, they tried to install prior to our HOA approval-because according to them "HOA can not legally tell them no." Inspections failed twice and the third time they passed with stipulations. During our final check in, the person looked at the amount of panels and was confused on why our size of home had the amount of panels it did. They thought we needed more, and they were correct! Our Teco bill the few months prior was a little over $600 and our current bill that had a full cycle with solar was $340. With all the headache and hassel, this did not meet our expectations and what we were sold.

Highly recommend

Working with Tom, Brittany, Courtney and Dario & the install & follow up team was effortless! They were always available to take my calls and answer my questions in a pleasant and up beat manner! Thank you all for a job well done!

Installed a tier 2 system on a detached building, everything working great.

Gracias Oso Solar ! From our rep Chris B through install the experince was fantastico. Our system was activated and we are already producing. Much thanks to tje installers our project manager for expeditious service.

The company is all inclusive, no independent contractors. They were on it from the beginning to the final steps. The folks who answer the phones are helpful and lovely. There was a hiccup with the inspection, but the team took care of it and all went well!

Thank you Solar Bear. Everything was great from the rep to the install and all in an expedited fashion. R Kun !!

Disappointed

Been disappointed with this service. I wish I didn’t get it with this people. First they lie about $1500 sign on bonus we never got. Lie about that we would be 80-100 percent independent of teco energy we are barely at 50 percent so my bill from teco still here and a bill from them now as well. Zero checking in on us to see how the system been doing after they installed it. kinda like you paid us and we out we don’t care. Only thing I will say the guys who the installed did a beautiful job m. If you thinking of doing it do more research.

After the install

Solar Bear sales team was great. Communicated well, answered all questions. The install vendor did a great job and completed the job in a timely manner. Now the problems start. Something caused 17 of the 31 micro inverters to fail. Or, a breaker failed causing those micro inverters to fail. When I realized all 31 panels were not producing, I checked the breaker box. Some breakers tripped, others did not. I called customer support and it took a week to send out a tech, not too bad. Tech said he fixed everything, but the 17 panels were still not producing. I called customer service again, they said to give it a couple of days to work, which didn’t make sense. After a few days, nothing. Called back, sent tech back out, discovered a line of 17 failed micro inverters. He put in for the warranty replacement. Because we were all told, every one of that bought with SB, that everything is covered under a 25 year warranty. Two weeks later, no micro inverters. Called the same customer support lady, who is extremely nice by the way, and she said it could take 2 to 4 weeks. So, I gave it 3 more weeks still nothing. Called back, no answers. The nice lady said her manager would call. No call. It’s been 3.5 months and I still have no micro inverters, no answers and a power bill again.

This is a full service company It takes awhile to connect all the dots. My Brittany project coordinator is fantastic. Getting the county permits and inspections were the only setbacks Hugo was great for the exit survey and explained how the system is working Hopefully it continues to work correctly

Dylan was the sales rep and did a fantastic job setting appropriate expectations The install team was fast efficient and clean and did a great job installing and cleaning up the area before they left Hugo did a great job as the final turnover and activation process and exit interview

Thank you Solar Bear LLC for an amazing experience and transition over to energy independence. The install team was professional, courteous, tidy, and expeditious. Dillon, my Sales Representative was superior in maintaining dialogue throughout the entire experience and I love the color of his truck.

Bye bye Duke

Katie was great. The install team did a great job. Hugo was a great help in getting the system up and running.

Bye bye duke

Thank u solar bear Gabe and staff was very professional

Yay

thank you solar bear for your good business and information about solar energy, Looking forward to completing all services

HORRIBLE FOLLOW UP

This company has horrible follow-up for customers in Marion County. After receiving an almost $200 electric bill, we checked the app only to find our panels have not been working for over a month. We immediately called solar bear and were told we would be put on the schedule within 5 to 7 business days. At least three phone calls later and 20 days later, we still haven't heard anything back from solar bear. No technician has called us, nobody from the office has contacted us and our panels still aren't working! I'm sure we'll have another $200 electric bill in July even though this is the time of year when we should be producing the most energy! I truly wish we had purchased from a company that values their clients even after they've been paid. We were assured by our salesperson after examining our last year's worth of electric bills that we would have plenty of panels to cover our electric needs. However, we have always had at least a $60 monthly electric bill. Initial installation was adequate; however, the wiring would not pass Marion County Code Enforcement and had to be redone in order to pass.

Bye bye Duke

Hugo explained everything in a very professional manner. Enjoyed his expertise.Thank you Solar Bear

Bye bye Duke

Thank you Solar Bear technic team for the install And system running excellent

Stay away from Solar bear

There owner will treat you like dirt and not hold up to his word. I have many text messages and phone calls to back it. They have irresponsible installers. Flooded my house and left front door unlocked. Brand new construction home never lived in. Left me to deal with it all after the owner giving me his word to help cover the deductible over 30k in damages