Solar Bear

Great Solar Company

Great Sales Team, Install Team was very professional and installed on schedule and to standards. System turned on first time they attempted with full success. Made a happy customer of me to start things off. Big shout out to Tom and Hugo!

Pleased with the experience

My Rep Dillon was informative and concise. Very personable and professional. Brittney was on the ball informing me of every step work being scheduled..The men on the job. Were clean and professional and courteous. The inspector was quick and professional. The surveyor Hugo was wonderful, professional, knowledgeable and clean enjoyed working with him

Thank you Solar Bear

Troy done a very good job with the education of the system, the install team was very professional and worked steady on the job until it was completed. Hugo came out and set up the system and showed me how to access everything he was great.

Thank you Katie

Thank you Katie for doing a great job as my sales representative. You were knowledgeable, patient, and responsive. More front loaded information on customer responsibilities needs to be addressed.

Foam Bear

Josh and his crew were wonderful. The price was very fair for a quality product.

Solar Bear is the best. I have always been hesitant about going solar but after meeting with Andrew I was sold. All of my concerns were alleviated and I could not be happier. I was constantly updated and kept informed throughout the entire process. I highly recommend solar bear to anyone thinking about going solar, you won’t be disappointed!

Person who did the presentation Manny is phenomenal. How everything else played out has not been great. 1. They explained to me they submit all documents to HOA and they take care of the process with the HOA MY MISTAKE IT BELIEVING THIS. January 3rd I email Courtney Smith with my credentials. They submitted the forms required by HOA which should have included the most important part of the project Solar panels. My HOA approved it within days however the person in charge of my project was fired or changed whatever the case. The HOA approved everything within days however project was to start sometime in March like I mentioned to Manny because I needed to wait until my insurance company sent my roof replacement check which is what I mentioned to him since the beginning nothing will be started until then and he said it was ok. We decided to change the roof color and they submitted paperwork and was approved within days. They installed the roof and everything went smoothly then we scheduled the solar and that was another smooth installation. Of course within days of the solar installation my HOA sent a notice that the project was never approved aka whoever submitted the forms never submitted anything in regards to solar of course I contacted them and Erin Fishburne contacted me and insinuated that I made the mistake and that their company rules are the customer contacts them once they received approval which I never contacted them to notify them of any approval. Erin proceeded to say in other words that it was my fault which of course I told her it wasn’t and if it was her company fault and that it is ok we are human and make mistake but what is not ok to blame me and say it was my fault. I emailed her all the proof of everything from the HOA and how the forms didn’t have the request for solar. Erin didn’t bother to apologize for blaming me Manny did. 2. Exit survey Patricia emailed me the person number who was going to do the exit survey she mentioned he would contact me 3 days passed and he didn’t which is ok. I contacted him no response maybe it could have been because I have a NY are code. I finally got ahold of him we scheduled an appointment for Friday. I took the day off because of course I had to be home. Friday came hours went by no phone call or message from the person who was supposed to the exit survey. I called the guy and he said hey I’m no longer working with solar bear. I called Patricia and mentioned what he told me he was no longer working for solar bear and I asked why couldn’t no one contact me to let me know so I wouldn’t waste my time . She proceeded to tell me she didn’t see me on the scheduled and she didn’t know we left it at that. She said they will contact me as soon as they get someone . Let’s not forget the solar were up for one month roughly not on which of course I ended up with 2 teco bills and the solar payment . hopefully next month it is on track . 3. Despite my explicit communication with Kiara about my availability and the arrangements I made with a friend to accommodate the Friday, June 14th appointment, your team failed to show up today, June 15th, as promised.I had specifically mentioned my out-of-town schedule and the inconvenience it would cause me if the appointment was not kept. Moreover, my friend took time off work and drove two hours to be present for the appointment, only to be left waiting unnecessarily.The lack of communication and reliability from your team is unacceptable. I expect a higher level of professionalism and respect for customers' time.

Very poor Services

I got Solar panels installed in my house two years ago and with it there was a once a year panels cleanings, at the 1st year I'd call them to set an appointment and they never came to clean the panels and never called me to cancel or to update me, I called them with no luck of getting them to get my Solar panels cleaned. Two and half month ago I called for service again and they gave me an appointment for 3 weeks they called me 2 days before to cancel the appointment and gave me an appointment for 3 weeks later, they never came or called me to update me. Today May 21 2024 I called them again and they scheduled an appointment for the 29th, I'd let them know that if service is not done by then I will file a Lawsuit on the 30th. I've been very patient with SOLAR BEAR but not any more.

Very satisfied

We are very satisfied with our overall experience. The representative was clear and helpful with protecting on how many solar panels would we need. Then Installation was fast and seamless. The team was so professional and efficient, they didn’t leave any mess behind and had the job done in day in a half and that is because of heavy rain on the first day, otherwise it would have been even quicker. I have only good things to say about whole Solar Bear team. So far they been very responsive and helpful in every step of the way. And we excited to see benefits of having a solar system in our house.

Satisfaction = A+

Starting with my first contact with Solar Bear, under the guidance and expertice of Manny Santiago, I have been and continue to be very satisfied. Manny understood the process and was able to explain to me and my wife in terms that we understood. He was able to design the system that we needed, and it has worked beautifully. My last few FPL bills have been for the basic minimum charge. Manny explained the financing and billing procedures, the install process and the final procedures. And all went as determined. I've told my friends, "if you're tired of paying those high utility bills, go solar. Solar Bear."

We interviewed 7 Solar companies looking for the right combination of quality and price. Tom from Solar Bear was able to rise to the top with his knowledge and experience and we realized we could rely on him to guide us through the process.Thanks to Tom for getting us into the system that made the most sense for us.

Tom the sales was very professional informative and really knows his stuff.

Staff was very knowledgeable and helpful. We encountered an issue during install and the team responded quickly to the problem. Installers kept us informed the throughout the process. Great experience!

Erica, the saleswoman did a great job very friendly very professional knows her stuff very happy with the entire team at Solar Bear. I would highly recommend them.

Great insulation and solar installers! They were great and quick! Looking forward to seeing how it works out for us.

Solar bear install team did a great job. Very hard working cleaned up afterwards and left everything looking good.

Dillon, my sales guy did a great job. He was very professional very knowledgeable and really did a great job at explaining how everything is gonna work for us at the end. Our system is finally on our meter is going backwards.we very happy over all.

horrible customer service, poor follow up

poor customer service, fake panels, always changing phone numbers, not reliable. Erin, states she is the manager, always TAKING your information, and does nothing with it. We have had our panels installed since 2020, and STILL NOT CONNECTED PROPERLY!!!!! AND EVERYTIME YOU ATTEMPT TO CALL THE COMPANY, THE NUMBERS MYSTERIOUSLY CHANGE.......THE EXCUSE IS, OH, WE ARE GOING THROUGH CHANGES. WHAT?!! I AM STILL PAYING MY ELECTRIC COMPANY FULL RATES, AS MY PANELS SIT THERE, ROTTING IN THE SUN GO WITH ANOTHER COMPANY

Mr Lehm & Mr Cote were informative, knowledgeable, professional & gentleman during our process with Solar Bear.

Install Teams and activation were great

All of the work was done in the professional manner the cruiser, courteous, very friendly did the job in a workmen like Mana. The only problem was when I was told to turn the switch on they didn’t tell me to complete. They didn’t complete to complete the process other than that everything was fine thank you.

Jeff our sales guy did a great job. Very professional and very informative. He did a great job.

Kati was fantastic in helping us throughout our whole process and answering any questions that we had. Everyone on the whole solar bear team was very cooperative and helpful. Install was very quick and we had the plans installed and up running within about a month. Overall had a great experience and glad to be going solar with then.

Kiara the project manager was awesome in coordinating installation and repairs. We have the cleanest installation in our neighborhood.

We did have some hiccups in the beginning with my project coordinator but that got handled very quickly and Kiara did A great job getting me over the finish line. Aaron my sales guy was awesome always answered when ever I called with any questions.

Everyone from solar bear has been great Aaron my sales guy was very professional very knowledgeable and very patient with me with trying to understand how all of this works. We are now on and our system is producing great. we would highly recommend solar bear.