Solar Bear

Dylan was the sales rep and did a fantastic job setting appropriate expectations The install team was fast efficient and clean and did a great job installing and cleaning up the area before they left Hugo did a great job as the final turnover and activation process and exit interview

My Solar Bear Experience

Thank you Solar Bear for your great service on installing my solar panels. Today is day 1 of my solar journey and Im super happy with my system. Tom, Hugo and the rest of the team thank you so much. Strongly recommend Solar Bear.

Good work but no follow through.

Great work installing my system although the installation crew did leave a bit of a mess and Solar hasn't given all I paid for they still haven't converted my electrical panel from 150 amp to 200 amp service and have not gotten any information when this will happen maybe I should see my Attorney about Breach of Contract

Started good. Then not so good, then good at end

So, I purchased a Solar Bear system costing me over $60K. The original sales person who was recommend to me by a good friend of mine started off ok but after a year went sour. Thank goodness I still have my friendship with the person that recommended the sales person. It is obvious the sales person (don't want to mention name) wanted his commission money so the solar panels were rushed to get installed onto my house. So when this happened, it began a snowball effect turning out no good. But then a woman named Patricia Allen swooped in (like super woman) to save the day! Now I've never met Ms. Allen in person but I wish I could... I explained everything that occurred with my situation and she agreed it was handled incorrectly and she advised she would make it right. Which she definitely did. Ms. Patricia Allen is one of those employees that should be recognized for her dedication and selfless service to her job. I HOPE THE OWNER'S OF SOLAR BEAR READ THIS AND GIVE HER A RAISE, AN ATTAYBOY OR AT THE VERY LEAST AN AWARD WITH VACATION DAYS ADDED. Ms. Allen is on it and when she says she'll handle it, IT GETS DONE! Thank you Ms. ALLEN for giving me my confidence back in customer service and feeling warm and fuzzy inside.. I figured it was gone even with spending over $60K. I declined to give 5 stars due to the first sales person I delt with and what transpired at the start. But definitely 5 stars for Ms. Allen and the ending!!

Salesman was good but company over charged and under delivered.

Promises made but we're not kept.