Smart Wave Solar

Our sales rep, Steve, supported us through the entire process. He really deserves a full 5 stars but the rest of the process/project was average so I balanced the review at 4 stars total. In Smart Wave Solar's defense, I made the purchase at the beginning of Q4 2025 so I'm sure they were swamped with deals that needed to be completed before the end of the year as the tax benefits expired in 2025. The layout on our roof looks great and the company definitely takes pride in the aesthetics which I appreciate.

Smart Wave was reasonably priced and installed an effective system. Working with the scheduling office was challenging at times. In addition, they incorrectly told me the system was functioning correctly despite it not meeting their guaranteed production volumes. After I reached back out with the same data they had access to, they sent out a technician and confirmed and entire array of panels was wired incorrectly. Once the system was fixed, it is working exactly as designed. Overall, you will get a competitive price but you will have to act as a project manager to keep them on schedule and honest. Since installation, I have been assigned Steve Michels and he has been very helpful.

Many delays were frustrating but we were very pleased with the work. The technicians were all very professional. We were always kept informed which we appreciated.

Overall satisfied

The planning and permitting phase was fantastic. Celia explained everything so well and we didn't feel like we're getting sold. Bethany took over as the project manager and was fantastic. We some issues with having the panels installed and starting our payments but the rest of thr installation was delayed because we were getting a home battery. There were also some issues with getting our city to do the final sign offs because of a heat detector in the garage. However, Bethany was great to work with. She was clearly as frustrated with it as we were because it was not a problem they had encounter before. Despite the setbacks and frustrations, I would still recommend smartwave to my friends.

Our system has been up and running for about 6 weeks now, and I couldn't be happier. Our initial consultation and design work with Steve Michels was great - his knowledge of solar installations and current technology is excellent, and he was very accommodating and easy to work with. His official responsibility ended once the design was complete, but he continued to check in and make sure we were taken care of. Our coordinator Jayne was also very easy to work with, and kept us up to date even as the company worked through some COVID-related personnel issues that pushed our schedule out. (I would have given Smart Wave Solar a solid 5 rating, except for these delays.) I would definately recommend Smart Wave Solar if you are contemplating installing a system!

Solid overall

They did a great job of answering my questions and talking me through the process. My only negative feedback was that there were a few hiccups that delayed our system coming on line by a month or two. One was on my part, but some of the email correspondence during that issue was a little slower. The other delay was having the city inspector come but they hadn't dropped the permits off prior to the visit, which resulted in that having to be rescheduled which delayed the process. Otherwise, everyone was very helpful and friendly, the work overall went pretty smoothly and we are generating our own power now :)

We are really happy with our new solar panels. There were a few hiccups along the way that probably could have been avoided, but the Smart Wave team got it right in the end. It turns out that we have a kind of non-standard roof truss system on our home and that could have been known when they did their pre-install things if they had checked the attic. Instead it wasn't discovered until the whole installation team what here and ready to go. That set things back a month while waiting for the needed parts to be ordered. After the installation there was a wire that didn't get stripped and connected correctly which meant that the system didn't produce power because the circuit wasn't complete. They came and fixed that the same day that we turned the system on because it was pretty obvious that something wasn't quite right.