Shine Solar, LLC

Shine Solar is great company to work with compared to another one I tried & cancelled. Everyone is friendly answers all your questions, gives extras to help you get started & help lower your usage. I just got my house converted over to solar & am excited to see my electric bill go down to barely anything I hope...

Satisfied customer

After meeting and reviewing various solar companies, we decided on Shine solar a bit more expensive but well worth the difference. Honestly, we made the best decision. The customer service representative, Andrew was very knowledgeable and patient with all our questions. We were provided with a detailed timeline of the installation process and it was spot on. The company is very detailed oriented and provides exceptional customer service from the moment you buy into the program until the end when Mrs. Nikki walked us through the solar app and explained in detail how to understand it. Would highly recommend Shine Solar if interested in installing solar panels.

Shine Solar Review

This company showed up on time for every appointment that we had scheduled and the workers did what they said they would do in the time that they said they would get it done and when I had a problem they got someone out here to fix it in a timely manor.

Shady Company

The integrity of this company is as low as it gets. To start the Salesman Brandon tried to sale me a system with HVAC include at a cost of double what the HVAC systems should cost. I canceled that contract and Brandon came back with a second proposal of additional panels minus the HVAC systems at a lower cost. I expressed concerns about the amount of panels not being enough to cover my energy needs but he insisted that it would and all i would pay the energy company is the connect fee which runs $12 a month. Unfortunately this is not the case with the Months of July and August my electric bill was over $360 plus the solar payment of $240. I attempted to reach out to Brandon to see why this was the case but did not receive a reply , i also put a question on messenger but got no reply as well. It wasn't until I put negative reviews on their Facebook page that i got a response from anyone. Brandon finally reached out saying that he asked me for a copy of my Bill which he never did. Another gentlemen reached out and attempted to tell ne my system was working as sold and there was nothing they could do for me. After several more negative reviews on their Page, the Chief of Staff reached out and stated she wanted to help with my issue and to send her copies of my bills and she would have someone call me the following Monday. The following Monday comes and goes and no call so i give it a couple of days and text her to ask if she had forgotten about me. She finally replied and said that Mark would be calling me. He called me and stated he was going to look over my bills and get back with me the following Monday. Monday comes and goes with no call so on Wednesday I text the COS and she states that he will be calling. Thursday comes and goes and no call so i text her again and she reads the text but does not reply. It was until after i posted some additional negative reviews on their page that they finally called me on the following Monday. She stated that they had tried to call me last week but i did not answer. This was a lie cause i have no record of them calling. She was trying to cover her tracks to make it looks like she cared. She stated that they cared about their customers and that's why she was on the phone with me only after i blew them up on Facebook. She then proceeded to tell me that the system was working as sold even though I was spending over $360 for my electric bill. That it was my fault for using more energy those Months even though it was no more than the previous years month. I asked why they did not sell me enough panels to cover my energy needs and she then asked if i wanted to buy more panels. So why did they not just sell me the panels to begin with if this is what i needed?? This company is a Scam and they continuously lie to their customers. Avoid this company and find a more honest one to deal with.

great install

crew came out and did a great install. was very professional

Love it

Shine solar had great customer service, and they were right on schedule with exactly what they told us from the beginning of the process. We are very happy with how easy the process was.

I live in Oklahoma & was a little leering using an out of state company, but they offered the best price. They did a wonderful job communicating during the whole project, very courteous & clean workers, glad we went with Shine Solar.

Very professional! Asked all questions I had no matter how wild. If by some reason they didn’t answer when I called they always called back the same day.

Everyone at Shine Solar was very professional and easy to work with. They took the time to answer all of our questions. I was very happy with the whole process from start to finish. I would highly recommend Shine Solar to anyone looking to go solar

Shine solar install

Had an amazing experience from start to finish. The process was easy with the. Constant interaction with my team group

Easy Solar Buying experience

Our experience was super easy and painless. From our first contact with our sales rep. to the install, to generating power, it took about 3-4 weeks. We live in the county so with no permitting needed, Shine got the job done in about 2 weeks. A week later we noticed a large drop in energy usage on our Entergy App. The panels were turned on and generating power!

Very Professional!

Shine was professional during the whole thing! It took longer than I would've liked but that was due to PSO and the storm that rolled through Tulsa. I can't wait for the bill to drop!

Homeowner

Made an online inquiry and they contacted me about what they had. Agreed to the sale, was impressed with the timely installation and overall progress. Have been impressed with the performance.

100% recommend

Shine Solar has been the most amazing and fun experience my wife and I have ever had in correlation to our home. We have been wanting to become self sustaining for awhile now, and Shine Solar made the process a walk in the park. From the cost effective plan to keeping us up to date and informed on each step of the process, I couldn’t ask for more. Every employee was business centered but also treated us like family. The crew that installed our panels were amazing. They were quick and efficient. They even left my yard cleaner than it was! I couldn’t recommend them enough! Thank you Shine Solar!

Consumer Warning to Other Consumers Considering Shine Solar

I would like to warn other consumers from signing contracts with Shine Solar during initial sales calls and to give yourself many weeks to months of educating yourself about solar and Shine Solar's pricing and business tactics. I wish I had done better research into this company and I'm amazed at how many complaints I've come across and a clear pattern of unhappy consumers and a way of doing business that seems predatory when they don't get their way. I responded to an email in June 2023 claiming to provide me a no hassle estimate and it shortly lead to daily calls and emails to sign a contract. I have a family member who has cerebral palsy and I wanted to find a way to eliminate electrical bills for him if anything ever happened to me. I'm now being threatened with legal action and I've never even had any services performed. Unfortunately my site inspection took place a week after my sales call so it caused problems with the legal right to cancel a contract after 3 days of having a site inspection. I believe this is done intentionally to wait more than 3 days because why would a person cancel if they haven't even received the true costs of the project or loan. Once I received the email providing the true costs of loan sheet required under federal law I let Shine Solar know I didn't want to proceed. Soon after my sales call I sent several emails and texts letting Shine Solar know I've run into some issues with moving forward and asked them not to order any materials and thought I was being thoughtful to help eliminate their costs if I changed my mind. I did change my mind and now the Account Manager in charge at Shine Solar is stating he will be coming after me for 10% of the whole system that was never even installed. I've tried to offer a reasonable payment for any time spent by their sales team but that isn't acceptable to Shine Solar and they plan to take legal action against me for $4,853.40. I've not had a system installed and only had a tech come to my home to gather measurements. The account manager explained to me they have incurred costs for panels even though I asked them not to order any panels until I've made up my mind. He told me they've incurred costs in permitting although the county has no permits filed or my electric company. He told me they cannot just re-use my panels on another project although the sales person told me they use the same type panels for every job. I'm not claiming Shine Solar has done anything illegal. I would just like to warn other consumers the business practices used when somebody changes their mind after a sales call. Please beware of this company! Just because a company may have a legal right to bill someone penalty fees does not make it right or good business practices and I truly don't want to see anyone else get into the same position I've gotten into with this company. Shine Solar sees this as good business practices but I see this as predatory to bill a customer for costs a business didn't truly incur. In this day in time a consumer should be able to change their mind if services haven't actually been rendered. Beware because it all sounds very good and makes sense during the sales presentation but unless your an expert in solar or very educated in how your electric company compensates you for power not used, it can take time to learn all this stuff. The sales team provided me with false information during the presentation regarding compensation from my power company. I don't believe I was intentionally misled and just believe the sales person wasn't aware of my electric companies policies. Shine Solar is an out-of-state company providing services in many states so they just weren't aware of local policies that affected the overall costs of the system and therefore provided me with information that sounded better than it was. Those policies for compensating power not used actually made the panels more costly than just purchasing a certain amount of power back after so many KWH's generated. I responded to a simple email for an estimate and now I'm being threatened with litigation with a company who wants $4,853.40 for doing practically nothing and I still have no solar system on my house and now I'm having to pay an attorney to represent me. It's very hard for me to believe Shine Solar has incurred such costs and when I asked for a breakdown of their costs so I could review and pay anything reasonable I was told they don't have to provide anything but a contract. In my opinion the site visit should be free anyways to provide you your estimate and to comply with Oklahoma sales person laws. I could tell this company has this move down very well and this is how they handle any customers changing their minds and deciding to wait. If there's any chance at all you may change your mind I would caution you not to sign anything and I would also encourage you to go with a company that provides high quality panels and is local and familiar with your electric company to avoid unexpected problems.

Awesome experience with shine solar

Shine's above the rest

I wanted a company that had been around for a long time rather than one of the newer companies that farm their work out once they ink your deal. They gave me updates on the process from the beginning to the end, and completed the sale with a follow up call to ensure that I understood everything from beginning to the end.

Excellent company

They were excellent at keeping me informed of the steps in the process. They maintained good communication and even kept me updated when my local power company OG&E was what we were waiting for. They also did an amazing job at keeping my parents from overpaying for their solar panels. I found out that my parents were going with a different company and how much they were paying and how many panels. I told my dad to hold off and I called Alex my Shine Solar rep and told him what was going on and gave him my dad's number. With in a couple hours he had talked to my dad and built a plan. My parents went with Shine and had their system installed and up and running 2 months before mine. Their power company caused a lot less delays. Everyone I worked with in Shine was professional, knowledgeable and helpful

The crew that put in my panels did a great job!! Very happy with the panels and can't wait to save money!

One word- Amazing!

Shine solar is like a family group. Once you sign up with them it’s just like that. They are very thorough with everything. Giving you updates and honestly just checking on how you’re doing. I highly recommend them, you won’t be disappointed!

Great company

Everyone I felt with from start to finish was super helpful.

Shine solar

Shine solar was professional and answered all my questions. After installing solar left my property clean

Everyone that either called or showed up to do the work was very professional and explained everything in detail. 10 out of 10 in my ratiing.

Great company

From start to finish the staff from Shine Solar is very professional. Answered all of my questions. Only have had the solar panels for a short time and already see a difference in my electric bill.

Good Job

Very professional and met all my expectations.