Shine Solar, LLC

For our first time wanting to do solar panels. The customer service is A1. If we had a question. They were able to answer every question we had. When the crew came out to the house to install all the equipment. They were awesome. Shine Solar even put my family in a hotel for a night because the electric company never came out to do their part so that we had lights. Shine Solar has been so helpful from start to finish

Shine Solar is highly recommended

I had the most amazing experience with Shine Solar's installation of my rooftop solar system. They were knowledgeable and honest about the production capacity, costs, details, and anything related to the installation and follow up power production through the lifetime of the system. The credit lending resources provided was fair and easy to setup, and I enjoyed talking to each representative as they progressed through the process of the installation. I have a great deal of knowledge about solar and how it works, and at no time was anything embellished, or misleading. I couldn't be more happy with how honest and hard working the team is at Shine Solar to give us a system we are proud of and recommend to family, friends, and the community at large.

New Solar install

We had a fantastic experience with our new solar system install. Staff were knowledgeable, helpful and professional at every step of the process. Coy, TJ and Nikki were amazing.

New to solar

Everyone was patient with me and answered all my questions. I am excited now that I am up and running.

New solar install

We had an amazing experience from start to finish. All the staff, install crew, Coy, TJ, and Nikki, were very knowledgeable, helpful, and professional.

First contact review

From the very first inquiry to the last...Shine Solar (Brandyn) was amazing. They put together a proposal and were quick to send a tech out with a drone to measure and give me an accurate quote. Brandyn kept in contact every step of the way. Amazing company to work with.

Great service

Very knowledgeable sales people and good follow up. The panel system is priced at a good price point.

Great Experience!

It was great to partner with Shine Solar for my solar panel installation. They were very communicative and efficient. It takes a few months for completion of the install, and they were with me every step of the way!

Shine

Install crew was great. They let us know everything step by step of the install process. Niki in the office is informative, kind and patient. She really know her stuff, and when she didn't she found out for us.

Awesome bunch of professionals from start to finish

Awesome company

They are amazing at getting it up and running fast I haven't got an bill yet to see if my solar is big enough but the app is really good at telling me what we are getting out of them all we have left to do is get our ac installed had to go throw another company but not a big deal on how our attic is is small and just our attic insulation will come next bit amazing company

A very rewarding experience

Good company - Great people

All around good experience! I would recommend to my grandmother :-)

The installers were professional and installed our solar panels all in a single day.

Great people

Good experience especially with Nikki, Cameron and Austin. Everything was well explained and all questions were answered to my satisfaction

Great Company, very pleased

Very professional all around! From start to finish, couldn't be more pleased! It asked for state above and Arkansas is where Company is based. I, however, live in Southern Oklahoma.

Horrible Service

We dealt with a Salesperson/engineer named Ray. We have had empty promises from the beginning. From where they can place panels, bigger watt panels because they had to move them to the car port, asked the fee to get out of this nightmare and he said $1500 and then it was$ 2600. Said I was hard to get a hold of. Excuses me for my daughter having emergency surgery when you wanted to talk or meetings be cause I work for a Domestic violence and Sex Assault Center putting a fundraising Gala together, plus 2 other jobs. He supposedly has been working on this since May. Still don't have a systems and yes there been design changes because of empty promises. But then don't hear from him for long stretchs. I was then told to get over my esthetics of my home by him. I now asked for a supervisor. Talked with her yet all I get is you signed the contract so nothing we can do. Talked to the head engineer same thing we signed the contract. I am expected to uphold my end yet nothing from this company. Talked with head engineer Friday he said we need to resign some stuff for the financial part. He say they will call next week. I explain I am super busy with a fundraiser and may not be available till Friday before I can do anything. He say well we need to get it moving. I say fine get the stuff over to me tonight. I explain last time we had an issue with the identity part because the ask question I never been associated with. So do the questions it fails, call number for the financial company. They give me the run around. Finally get an email send ID. Explain this to Solar supervisor. She says to call. Excuses me I already told you I called. So, over this company glad other have had a better experience than us. I wish I could get out of this nightmare,and it not cost me $2600 for their empty promises. What happened to good trust worthy companies. I sure the owner would not be happy with this but then again maybe this is not a concern. I be very careful before using this company.

Probably not a good idea

I signed my contract back in May 2021. It took over 6 months. Closer to a year to get my system operational. I cant say Shine Solar is 100% at fault, but because I live in TN rules and regulations are different so all the permitting from the state didn't want to help SS out since they were an out of state contractor. I had to do a lot of the connecting leg work between my utility company and SS. Neither party wanted to do the leg work. Shine Solar's install team did a good job. I found a few "what the F**k were they thinking?" install issues, but it didn't hinder the operation of my system. My system went live in Jan/Feb 2022 just in time for a winter storm so my solar production sucked at first. I do have a complaint with sales tactics. Shine Solar should have done more research on the TN market before selling me a system I helped overengineer for feeding back into the grid for credit. TN stopped giving credit for solar generation back in 2019 before I bought my system. So I use zero grid power all day and end up using about 7-10KW at night/morning when my battery runs dead. I still have a utility bill of anywhere from $60-$80 on top of the $200/mo solar bill. Yes, its offset some usage, but the payment plus utilities cost more than I was paying. I averaged around $160/mo without solar. I also give back over double what I use back into the grid and get ZERO dollars for it. so I have setup home automation to intentionally waste electricity during the day just so I don't continue giving the utility company free power. Shine Solar also forgot to mention that with the Enphase IQ6 inverters they installed on my system that when the grid goes down, I can't operate my system. If its a bright and sunny day, oh well..I'm dead in the water. I cant even use backup battery reserve. They did tell me they could "upgrade" my system to do what I want, but for the price I paid ($55k) I think it should have been already there.. I was also sold some add on for my HVAC system that cleaned the air. It was a big push for them with the whole couf scare. Well, its now 2023 and that still hasn't been installed. I gave up on hounding them. I pretty much knew I was screwed when the guys were there blowing my attic (shine air) and had no idea what I was talking about with the inline cleaner. I've contacted Enphase about upgrading my system, but they keep referring me back to Shine Solar. The people I have talked to at SS during the install seem to help all they can, but overall it hasn't been a good experience. I almost forgot. The "tax incentives" is a joke. I was told I would get back around $14k on my system. It was more like $11K. I also had 10 new windows installed so that got me back up to around $14k. When I filed my taxes I expected to get $14k back to send to them to help pay this massive bill off. Well, the US government decided I was only going to get $5k back per year till that has been absorbed. During the panel install I think they tried pulling something shady. All of my panels had been installed for around a week and one day the install crew shows back up saying they need to replace one that was broke during transport. I agreed and they hopped up on the roof. I noticed more than one panel came down and I never did see a broken one. I found this strange, but didn't think nothing about it. Days later they bring me back new panels and install them. A day or so later I was in the back yard and could clearly see which panels they replaced. They looked dirtier than the panels that were already on the roof! They also didn't align them correctly so those few aren't uniform like the rest. I didn't notice any difference in power output once they got my system going so I don't know if they robbed my panels for another site since I was close and the home office was over an hour away and then brought me more later since my system wasn't operational yet, but it seemed strange and not really a good business practice if that is in fact what happened. If I had to do it all over again. I wouldn't go with them. I like the Enphase equipment, but I would have just continued piecing and parting my system together like I had been doing and made it an off grid system for a 3rd of the price. After the install, I haven't heard a word from them. Not a Christmas card or nothing. Any service issues the Enphase system picks up, it notifies me through the app and Enphase and one of their service techs will come out to fix it.

Shine solar has been professional through the process. We have had our solar for a little over a month at this point and everything is working properly.

Shine solar was easy to work with and kept me updated throughout the install process all the way to when my system was turned on. Highly recommend

Ok I guess

They do a fine job keeping in contact and returning phone calls until they have your money and are finished. Good luck getting anyone to help with any questions or concerns after they are finished. I've been trying to reach out to anyone from the company for months to just ask a basic question about how to adjust my wifi details and I can't get anyone to return my phone calls what so ever. If they also tell you that you get a refund on your taxes, its a lie. You get a rebate, not a refund. The rebate goes towards your taxes, and has no cash dollar value.

Poor service

I have had my panels for over a year now and it was a nightmare from day one. After installing my system. It took 3 months to get them powered up excuse after excuse, they kelp blaming the state. It took 2 10 min phone calls and they got the letter the next day. Then i call back a few months later due to 2 panels under producing. Fast forward 3 months later and several panel change out (found out with used panels) got one panel working like it should and the other worked for a short time then went back to under producing. A year later still doing the same.

Terrible customer service

No one ever returned my calls, ever. My project was completed in July. We got a call that they needed to repair one of the psnnels quite some ago, I have no idea if it was done. We have made solar panel payments and about to make the 3rd. Our August and October Electric bills were $80 to $100. So now we make a shine solar and a electric bill payments. Terrible Customer Service.

Manager has not been helpful. Trying to get final inspection done and tech doesn’t show up for a second time. I and city inspector called several people, only to get voicemails. Customer service definitely needs improvement. I’ve waited weeks for all of this to get finalized.

Shine Solar was very professional all throughout from the initial inquiry to completion of the install. The design process and my understanding of what I was going to receive and what it would produce was explained thoroughly. I was kept in the loop throughout the complete process and am pleased with everything. If you are on the fence about solar I highly recommend Shine Solar.