Renu Energy Solutions

I recently had solar panels installed through Renew Energy, and so far I’ve been very happy with the experience. The entire process was smooth from start to finish, and the team was professional, responsive, and helpful throughout. Almir took the time to explain the system and answer my questions before I made my decision, which I appreciated. Ryan also did a great job keeping everything organized during the installation process and making sure things stayed on track. Since installation, the system has been running well, and I’ve really enjoyed learning more about how my home uses energy and how solar works throughout the day. It’s definitely been an adjustment learning the best ways to maximize efficiency, but overall I’m glad I made the investment. I appreciate the professionalism of the Renew Energy team and would recommend them to anyone considering going solar.

I’ve had my solar panels installed for a little while now with Renu Solar, and I’ve had a really positive experience so far. The system has been working exactly as expected, and I haven’t run into any issues since installation. One thing I didn’t expect is how much more aware I’ve become of my energy usage. It’s definitely a learning process, but once you start understanding how everything works, it gives you a lot more control over how and when you use electricity. The whole process from start to finish was smooth. Almir did a great job explaining everything upfront and helping me understand what to expect, which made me feel comfortable moving forward. During the project itself, Ryan was great to work with—professional, responsive, and made sure everything stayed on track. The installation team was efficient, and everything was completed without any issues. Since then, the system has been running reliably, and I’m looking forward to seeing the long-term benefits. Overall, I’m glad I made the decision to go solar and would definitely recommend Renew Solar to anyone considering it.

I am writing this to warn any homeowners in the Carolinas to scrutinize their system design before signing with Renu Energy Solutions (Swell Energy). My experience has revealed a pattern of under-engineering and a refusal to correct documented hardware mismatches. ​The Issue: Renu installed 395W Mission Solar panels paired with Enphase IQ8+ microinverters. In the high-irradiance climate of South Carolina, this created an aggressive 1.36 DC:AC ratio. ​The Result: My system is physically capped. Every sunny day, production hits a hard "flat-top" ceiling for 2.5 hours, meaning the panels are generating power that the inverters are simply incapable of processing. This is not "industry standard"—it is a hardware bottleneck that prevents the system from ever reaching the capacity I am financing. ​The Business Practice: When confronted with the data, Renu admitted to the performance gap in their own simulations. However, instead of correcting the engineering error, they demanded an additional $1,500+ "upgrade fee" to install the correct high-output inverters (IQ8AC/HC) that should have been there on day one. They are effectively attempting to profit a second time from a design failure. ​The "Guarantee" Distraction: Renu attempts to hide behind an "annual production guarantee." Do not be misled—a guarantee based on low-ball annual averages does not excuse installing a system that chokes off peak production daily. ​I have formally escalated this matter to the SC LLR (Case #2026-176 CLB), the SC Department of Consumer Affairs (#C26-01433), and Advancial Credit Union. If you value engineering integrity and honest disclosure of system limitations, look elsewhere.

I am writing this to warn any homeowners in the Carolinas to scrutinize their system design before signing with Renu Energy Solutions (Swell Energy). My experience has revealed a pattern of under-engineering and a refusal to correct documented hardware mismatches. ​The Issue: Renu installed 395W Mission Solar panels paired with Enphase IQ8+ microinverters. In the high-irradiance climate of South Carolina, this created an aggressive 1.36 DC:AC ratio. ​The Result: My system is physically capped. Every sunny day, production hits a hard "flat-top" ceiling for 2.5 hours, meaning the panels are generating power that the inverters are simply incapable of processing. This is not "industry standard"—it is a hardware bottleneck that prevents the system from ever reaching the capacity I am financing. ​The Business Practice: When confronted with the data, Renu admitted to the performance gap in their own simulations. However, instead of correcting the engineering error, they demanded an additional $1,500+ "upgrade fee" to install the correct high-output inverters (IQ8AC/HC) that should have been there on day one. They are effectively attempting to profit a second time from a design failure. ​The "Guarantee" Distraction: Renu attempts to hide behind an "annual production guarantee." Do not be misled—a guarantee based on low-ball annual averages does not excuse installing a system that chokes off peak production daily. ​I have formally escalated this matter to the SC LLR (Case #2026-176 CLB), the SC Department of Consumer Affairs (#C26-01433), and Advancial Credit Union. If you value engineering integrity and honest disclosure of system limitations, look elsewhere.

We recently had a solar roof system and Tesla Powerwall 3 battery installed on our home in the Charlotte, North Carolina area by Renu Energy Solutions, and the experience from start to finish was excellent. From the very beginning, Almir Hyseni, Area Sales Manager, was knowledgeable, transparent, and never pushy. He took the time to clearly explain the system, answer all of our questions, and set realistic expectations. Once the project moved into execution, Emily O’Hare, our Project Manager, did a fantastic job coordinating every phase of the project. Communication was consistent, clear, and proactive—there were no surprises, and we always knew what to expect next. The installation team Ben, Sofia, Marcus, Derek, Nate, and Dakota were truly exceptional. They were professional, courteous, and clearly took pride in their work. The crew showed great attention to detail and went above and beyond to protect our home and property throughout the installation process. The job site was kept clean and organized, and the work was completed efficiently without cutting corners. What really stood out was how well Renu communicated project timing and milestones the entire way. Every step was explained, schedules were honored, and any questions were answered promptly. That level of coordination and professionalism made what could have been a stressful project feel smooth and well managed. We couldn’t be happier with the final result and would highly recommend Renu Energy Solutions to anyone in the Charlotte area considering solar or battery storage. Their team delivers exactly what you hope for: great communication, skilled craftsmanship, and genuine respect for the customer’s home.

If you want salesmen who make promises the company won’t keep, condescending project managers, cost overruns (currently at 33% over original quote, and the project isn't done yet), design errors, and incessant delays (7 months and counting!) then this is the company for you. City inspection was supposed to be today but was canceled, apparently because Renu lost their electrician's license. I can't imagine how *that* happened. Cons: see above. Pros: none. I would not recommend Renu to anyone. Ever. For any reason.

Renu was one of the most professional companies I have worked with. They kept me informed througho the whole process and did all the leg work with the City and HMO. Their installation team was very professional, and cleaned up after themselves. I would highly recommend Renu.

My first year solar production was 57% less than contracted rates. I received 43% of what I paid nearly $40,000 for. I have a contract that states my solar would produce 9602kWh (after change order) for a system that was installed and turned on in October 2024. In July, we knew we were never going to meet that number and something was wrong with the system. We attempted to call several times before I finally emailed multiple leaders at Renu Energy Solutions asking for help on 7/23. What I got was a response from Ariel proving my system was under production and constant disregard of my requests to have someone fix it. We are now 3 months into asking for help and not a single person from Renu has agreed to fix the solar, step foot on my property to look at the solar, or even speak with me on the phone. I believe they have no intent on delivering the production values they quote and use their “we’ll pay your Duke bills” guarantee to profit on over charging for an outcome they don’t intend to deliver on.This was my experience, which may be a one-off or a change in how the company is run. I can’t speak to that, but I can speak to what is currently happening to my household as we speak.

Since we already had solar panels in place , our main priority was battery backup storage. Renu's planners came to our home and gave us the information needed. We proceeded to go forward with this project and had a Franklin battery installed. All necessary permits were handled by Renu and their office kept us apprised of the progress relating to the final installation and any other documents regarding the backup battery. We are thrilled to now have a backup system in place in case of any emergency or power outage. The entire Renu team members were very professional and straightforward. Battery installation was smooth and the installers answered all of our questions. No regrets!

Had the system installed complete with a Tesla power wall and has significantly lowered my utility bills. The company was easy to deal with and followed through on on time lines and promises. Highly recommend them.

The entire Renu team has been amazing to work with. I originally had the install 17 solar panels, I later added a Tesla powerwall and I am now working with them to add additional panels and another power wall. They have very competitive prices and their overall instal quality is excellent. Additionally they are there to support you if you have any issues

After 4 months of dutifully coming out to check the batteries (Home 8 ESS by LG), perform multiple fixes and patchwork repairs, the batteries still perform erratically. The fixes either don’t last or don’t work at all. All I get from them and LG is “we don’t see any problems from our remote computer monitoring” They did a great job on the solar panel installation, but the ESS has been a nightmare that has me constantly stressed out. LG took forever to recall and replace a prior model ESS— but only after a bunch of them burned up, so I’m pretty worried they’re going to ignore me over this system too, and Renu backs up whatever LG says. I want Renu to have MY back, and tell LG to send out a new system…. one that works…. SMH Renu: you highly recommended this system, even convinced me to go with it instead of Powerwall— so now back up your words with a Home 8 system that actually works like it should!!!!

This company sent their door knockin' salesmen to my neighborhood and they knocked on multiple peoples doors with no soliciting and no trespassing signs including me. I already have solar panels which the salesmen saw because he mentioned it so why are you even bothering me? NO SOLICITING MEANS NO SOLICITING. Also, the salesmen barely even knew anything about the current solar program with dominion (our energy provider). why are they hiring people that know nothing about what they're selling and obviously can't even read signs printed in english

An excellent, beginning to end experience with Renu Energy helping us consider, design, install, and trouble-shoot our home solar and battery solution. Every part of the entire process was extremely smooth, professional, and easy, including their bending over backwards to troubleshoot why one particular part of the installed system (one of the two batteries) didn't initially work. The designer patiently walked us through multiple sets of estimates and design proposals for all kinds of tradeoffs in terms of system size vs cost. They never pressured us to buy anything extra, but instead let us understand what every choice we could get added (and cost). The initial site inspection was simple and easy. They took care of the permitting, utility connection, and city inspection process seamlessly - all we had to do was sign stuff and let people in the house. The installation team was fast, polite, on time, cleaned up after themselves, and were careful with our home. When one of the two batteries didn't initially talk with the system, Renu coordinated successive series of Renu (and manufacturer) technical teams to come by and debug the system, ultimately coordinating a complete warranty replacement of the battery stacks. The system has worked flawlessly (including in blackouts) ever since, exactly as advertised. And after a full year, the system has produced nearly 30% more power than their guaranteed estimate and operated seamlessly through the Hurricane Helene blackout, allowing us to keep not just our house freezers and refrigerators going, but our neighbors', too. Overall, it was as easy and simple a process for a massive technical home improvement process as you can possibly imagine. I would absolutely recommend Renu to anyone who wants to install home solar. We picked them because we figured if they were good enough for Charlotte Motor Speedway and New Belgium Brewing, they'd do well for us and they did. Thanks, Renu!

They did a great job start to finish. Their bid was the most comprehensive and the lowest price. They took care of all the permits and started the install on schedule as promised. The installation was quick and they answered all my questions

Renu made the process of getting solar with battery backup so quick and easy. And with the rebate I got from Duke Energy ($9000), plus the refund I'll get on my taxes (probably close to another $9000), and the $53 credit on my bill every month from Duke for the PowerPair program, going solar was a no-brainer. The people at Renu were so friendly and easy to work with. I highly recommend.

I had my system installed in 2018 by Renu. The installation process went smoothly, though I missed out on some of the expected rebate from Duke Energy due to the specific equipment that was selected. My experience of customer service after installation has been extremely poor. I have encountered bounced emails, unreturned voicemails, and a lack of follow-ups. I had an inverter failure under warranty and had to handle the warranty claim myself because I could not get a response from Renu. I have not had system monitoring now for several years because Renu has not updated the monitoring information and I can not restore monitoring myself since Renu is the administrator of my system.

Great experience installing Enphase 5P solar batteries to my existing system. Excellent information, thorough permitting process, quick installation and communication. Went over and above keeping me in the loop throughout the entire process. Very professional.

The experience with Renu Energy Solutions was great from the sales presentation to the installation. They were great to work with and the project manager kept me informed and the install team did a great job.

Renu Energy did an amazing job installing solar panels, quick and quality work. Price is the best in space, and I did my research and out of all the quotes, like 10+. they beat everyone out. Moved quickly and went through all the processes and approvals fast, taking less than 4-weeks for the whole thing to be wrapped up and done! Highly recommend if you want a solid company with the best team to do your solar panel project.

Renu made the process of switching to solar so very easy. They were professional, knowledgeable, and helpful throughout the entire process. Installation was efficient and well constructed. Highly recommend.

In 2017 I was exploring the possibility of adding solar panels to our house. I contacted Renu Energy Solutions because of their reputation. They were responsive, quick, friendly, and analytic in their approach. I needed some trees near the house taken down anyway, and they needed to come down if solar panels went up. I also needed a new roof. Renu bundled all three projects together to save me time, coordination, and money. Everything was handled professionally. The panels have not needed any work since. I enjoy the savings on my electric bill that the two sets of panels provide.

Used RENU for my full solar system install and couldn’t be more satisfied with every person who helped through every single step of the process! Would highly recommend RENU Energy Solutions to anyone looking to go solar!

I was completely satisfied with Renu Energy Solutions. From the salesperson, the entire operations team and the crews who did the electrical and panel install, they were all professional, knowledgeable and extremely helpful every step of the way. I especially like the fact that they are all company employees, no outside contractors. Quality work, through and through. I highly recommend this company.

They were incredibly responsive when it came to making the big money on the install. It’s very lackluster after that. They damaged my home during the install. I fixed the water leak and the cracked cap shingles on the roof. I emailed them explaining what happened. I called it a teachable moment and asked them to talk to the install crew about how this could have been prevented. I never go a reply. I called and spoke to someone about my email and they promised to pass along my message. Never heard a word. Two times my system has failed and needed repair. Each time the repair process took over 30 days. Never because of parts, they just always seem overwhelmed in the service department. To be fair, the repair prices were very reasonable.

Very happy with choosing Renu energy. They are very experienced and on top of my project. They took care of all the details.

I shopped around with 5 different companies. Renee was the best in terms of covering questions, having the best materials and equipment and their pricing was great. The install went perfectly and we’ve been saving ever since. Highly recommend Renew Energy!

When we got a quote for solar we made it clear that we did not want our power bill to be more than we were currently paying, because if it wasn’t going to save any money then what was the point after all. I understand that there is a cost with the panels but if we are generating our own power then our actual energy costs should be minimal or nonexistent. When the Renu rep came to the house to discuss the options (because there are several ways you can use the panels), he explained that some power companies will allow you to stay on their grid for a “facility fee” of $3.00/ kWp/month. For our home our system is 8.03 kWp, so I was thinking ok not too bad, roughly $24-$25/ month to stay on the grid and be able to still pull off the grid if we need to. This option was in leu of being strictly off the grid with batteries. The way it was explained is that we would sell our power we made to the power company (Energy United) for the same rate we would buy back the power we used. In essence if we made more than we used, it would go back as a credit on our account. This is how it was explained to us. We had this option or we could get the battery packs and disconnect from the grid. For us, this sounded like the best option. We agreed and actually had a second house installed with panels as well. It did take a while (like 3 months or so) to get all the paperwork and approvals before they actually scheduled an install date. The install was quick. They did both houses on the same day (one is across the road from the other) and were done shortly after lunch. It then took another month or so before we got the okay to actually activate the panels. (This was apparently due to something on Energy United’s end). When we finally got our first bill after activating the panels, it was a lot higher than we expected. It did not show where we had been given a credit for what we had made but there was that new facility charge. When I contacted Renu they said it was an Energy United problem. I spoke with the Energy United rep and they said they have 2 different options for solar with them (this had not been explained). The scenario I was sold on by the Renu rep was not what they signed me up for. I had never even been told about this other option. I was able to get Energy United to switch me to the option I had initially agreed to, but was told I could only change it once. So, the next bill comes after the corrections, and now there are all these extra fees. I am now being charged not only the “facility charge”, but also a “standby charge”. These fees for one property are $56.20 every month, regardless. The. There is tax and a renewable energy mandate. Before solar my power bills were usually around $70-$80 or less in the spring and fall and $130 a month in the summer (costs more to cool). Now, they also advertise a 26% tax credit and sell it like you’ll be getting 26% back of the purchase price in tax refund. They even discount the payments for 18 months to allow you to get that tax money back. You can then apply that to the loan to keep the payments the same or keep it and the payments go up. Well, you do not get 26% tax credit on solar. That is a flat out lie. We got like $1,300 credit for this system, which costs about $30,000 (without batteries!). I am now paying 2-3 times more with solar than I would if I had just stayed on the grid. I have even reached back out to Renu to see about adding the battery packs and getting off of Energy United’s grid (because if I’m going to be paying that much I might as well apply it to payments that may one day be paid off). I cannot get anyone to talk with me about just adding packs. They keep calling me to discuss adding a solar power system even after I’ve explained that I have ready been duped into but not one but TWO systems from them already. I was just looking at my power bill from this time last year with solar and even though I generated $65.97 worth of power and only used $24.13 worth, I still had to pay an additional $25.98 thanks to the fees Energy United added on. I very much was hoping this would be an economical and sustainable energy source, but it is not. Please make sure you contact the power company you are with first before you agree to staying on the grid. Do NOT rely on a Renu Energy representative to give you all the facts and details. If you’re power bill is <$150/ month on average, you are better off to stay where you are. Solar is NOT for you. At least not now anyways.

We had a good experience with the first visit with Cooper. Then the person who came out to look at the roof trusses was also good. Install crew very good too. Then it went downhill fast dealing with Calli. I was asked to sign the HOA application and I did. Then I get a call from the HOA for the $5000 security deposit. I gave them the check to start the process and save time. Then Calli said that I had to wait for the engineer packet for the county inspector to review. (Two weeks lost.) The inspector said he did not need to see it or go into the attic to inspect anything. I asked that the conduit from the soffit to the disconnect box needs to be covered. Calli said the inspector needs to see it. Wrong again. On Oct 19th got a text that the week of Nov 7 was the earliest opening to finish up. Well, that week came and gone - no calls. Then on the next date we had no one showed up or called again, I actually went out and spent $65 on needed materials to move this along. That didn't help so I covered the lower half section of the pipe waiting for someone to show up. Finally on Jan 25, 2023 the job was complete. So I will give everyone 5 stars except for Calli. Also we had to ask Calli 3 times to get the app for our phone to monitor the production and usage.

Renu’s staff was outstanding from start to finish for our 42 (10kW) roof-top solar panels. Responsiveness and execution were excellent, including questions that I had following installation and connection to the grid. I fully recommend Renu to anyone considering a solar energy system. Chris O’Brien

I am extremely happy with my experience with Renu. This is a fairly complicated project, and Renu made it easy from beginning to end. I started the process of purchasing solar and two Tesla PowerWalls in March of 2022, the 25 solar panels were installed over a two day period at the end of May, and we finally received approval from Duke to energize the solar system in early July. The PowerWalls were installed over one day in the beginning of October(there is quite a long wait time for those right now - that has nothing to do with Renu). The overall installation is clean and professional looking, and they listened to my questions and requests regarding routing of conduit and placement of equipment, and did everything possible to make me happy. They handled all of the permitting, inspections, and coordinations with Duke, while keeping me in the loop the entire time. The first thing that made Renu different was the sales process - they were not pushy. Instead of trying to push me into whatever configuration and loan they decided was right for me, they started by asking “What do you want to achieve with solar?” Every other installer I spoke with were mainly interested in throwing just enough panels on my roof to cover my current usage and getting me into a 25 year loan, and then maybe giving me more attic insulation, or a “free” Nest thermostat. I even had a salesperson tell me(regarding batteries) “oh you don’t want or need those, we’ll just put a natural gas generator next to your house, it will be cheaper and better”. Renu listened to me, geeked out with me, and then worked WITH me to design a system that does exactly what I want. They were extremely communicative through the entire process - their project managers are second to none in my opinion and other industries could take a lesson from them. I was in near constant contact via email and text message with their team over the entire 7 month process, and I enjoyed talking with them. Every employee I dealt with seemed to love their job and the field of renewable energy. From the sales people and project managers, to designers electricians and installers on the roof - every single person seemed to love what they do, and loved where they work - many of them had worked there for several years, which to me says something about the company. Also very important - they did not contract out any of the work to sub contractors - everyone I dealt with worked FOR Renu. Finally - the system itself works. I have not paid Duke for electricity since July 2022 - we produce roughly twice what we consume. Additionally, the two PowerWalls can power our home for over 24 hours, including air conditioning - on a sunny day they are fully charged by noon. Your experience may vary of course, but I can tell you that it can and does work! If you are considering going with solar, there are not many companies like Renu(trust me, I spoke with six others). Don’t waste your time or money talking to anyone else - you will be happy with Renu.

Everyone I dealt with from start to finish was very knowledgeable, thorough and responsive. They sized my system exactly right and helped navigate and apply for all rebates and tax breaks.

Great service, great simple process, no BS. After geting quotes from multiple companies, and sitting through some painful high pressure sales meetings, Jeremy from Renu presented a simple clear proposal, with 2 simple payment options, that didn't need a PhD in finance to decipher. The fact that it was 40% cheaper than 2 of the proposals I received was a huge bonus. They used quality panels (I did a lot of research), and their warranty was the best I found. Their communication was excellent, and the installation was quick and painless. Friendly and knowledgeable staff from start to finish. 2 years later, I still recommend them regularly.

What impressed me the most was the friendliness and professionalism of every person I encountered thru the process- and they delivered. I had a lot of detailed questions about the technical aspects and they always found the right person.

They are a scam. They haven't completed our project in the last 2 years. They promised great things which never happened. After installing solar system, they didn't turn it on for 2 months, And only came to the site after we followed up, because everything was fine from their end. Even today, their app shows that it delivers a specific amount to the electric company but electric company only receives half of it. Nobody is able to answer this or clarify this or have no means or technicians/engineers who can help with the problem. Me and my husband are tired of writing hundreds of email and nobody replies back. I even called the CEO but he of course didn't care as he has got my money.

Was a pleasure to work with Renu. Their team does excellent work and was very thorough in making sure everything was completed correctly and in a timely fashion.

Outstanding company. They had all of my questions answered before I even asked. Contacting someone is a blessing these days to be able to discuss your concerns and speak to a real person. Already referred this company to my neighbors and so far 1 family has gotten on board with Renu.

This is a professionally run company. The equipment installed is top notch and customer service and satisfaction is a number 1 priority.

Had a couple minor hiccups but they sent someone out on a Saturday and they committed to continually communicate and made it clear customer service is a priority. Issues happen and I think the problem was wifi interference at my home but they handled this professionally and quickly. At 99~100% offset so happy with the company and the purchase.

Renew Energy installed my solar batteries and was with me every step of the way. Always there to respond to my emails in a very timely manner. The installation was seamless and very professional. Great company to choose for you solar needs.

We had a great experience installing solar with Renu. Excellent communication before, during, and after the install including help applying for the state rebate lottery. I really appreciated that they let us do research and go through the process on our timeframe - they weren't super pushy and didn't try to upsell us. Price was great, install was top-notch, and customer services was oustanding.

from start to finish, Renu does an excellent job throughout the entire process. They are incredibly responsive and attentive to their customer's needs. I would highly recommend them to anyone interested in getting solar panels installed on their roof.

I love the constant contact we have with Renau. They answer ever and all questions fully so you understand and can make the right choice. They educate you and dont hard sell you on anything! The install was professional, they arrived on time and was done so quick!

We met with 3 solar panel companies for estimates and felt that Renu was the most open and upfront about solar production and energy costs/savings. There was no pressure during the process to choose Renu. Our questions were answered quickly and thoroughly to our satisfaction. Adding solar panels is more complicated than I realized involving multiple services - Renu handled all the details, keeping us informed throughout. The installation was neatly and professionally done, passing all inspections.

Renu Energy Solutions are rock stars. Yes, they sell great products and do solid install work, but it's the soft skills that really make them shine...regular communication, clear guidance through the process, on-time for appointments...they just make you feel like you matter!

I’ll start by saying I love my Tesla solar panels and powerwall. The quality of the installation that Renu did was fantastic. …but there were a few shortcomings that kept this from being a 5 star review. Starting with the negotiations. When comparing prices for going solar, Renu initially came in way lower when talking with one of their sales managers. After I decided to pull the trigger with them, I found out the price I received was actually for Panasonic panels instead of Tesla, not sure if he switch the battery as well. I immediately called him and said, this isn’t what was discussed. After he failed to talk me into the Panasonic panels, the price increased of course. Much closer to the competitors, price thought it came down a little after he told me I couldn’t have the 20 panels I wanted because the powerwall wouldn’t be able to handle 20, only 19. I’m thinking that was not accurate as other companies did not have the same concerns. The next issue was with how long the wait to get things started. I took the first available appointment for a survey and it was in May after signing the contract in March. So 50% cash down on the night I signed a contract but two month wait for a site survey. Then another few weeks before the solar was installed. Then when the Duke Energy Interconnection Agreement was signed, we immediately new it was not going to go though because the primary account member needed to sign it, not a spouse who is on the account. When we brought this up to the Operations Supervisor, and asked if she could send us another to sign, she said to wait and see if it was denied. It takes Duke 10 business days to review and decide. So after a denial, the new agreement was signed by the primary account holder and 10 more days before the agreement was approved. Then you wait for Duke to update the meter before you can use the solar. So 11 weeks to get the solar panels active when taking the first available appointments. Not the 6-8 weeks I was told during the sales process. I knew the powerwall installation would happen later, which finally came at the end of October. The installation crew did a great job putting it in. The only hiccup came when the building inspector came and the paperwork was not left for the inspection. So we had to wait nearly a week to use it by the time the inspection happened. Overall, the work performed was great. Everyone that actually did physical work at the house were professional and pleasant, I couldn’t ask for a better crew. Those who work through phone and email only drag down the rating.

Install went great. Had two issues with the system since install and both were resolved quickly

The process from start to finish has been virtually perfect, with only the battery backup left to be completed. The entire team, from the operations supervisor to the project manager to the install team have all been friendly, professional and responsive to questions and addressed concerns in a timely manner.

I was excited by the opportunity to get solar installed at our home. Unfortunately the promises of eliminating 90% of our energy bill did not materialize. We did everything we were asked to do, including cutting down trees by our home. They did honor the shortfall the first year by issuing a check as promised in the contract. They also promised to "make good" as they said "when we originally proposed your solution, we misjudged the pitch of your roof. They came and took more pictures after an extended delay, but still no response. I was hopeful when installed, but am extremely disappointed with the customer service post-installation and the promises of making it right, which have not yet materialized...in two years.

I worked with Jeremy Pitts and when we went over what I was looking for I was told included in my pricing was a temporary battery backup in case power outage, etc. I found out after the first power outage that wasn’t the case. Shame on me because I should have caught it wasn’t in the contract but I didn’t know what I was looking for. Now to add it I have to spend another $8500. The Solar has mostly covered me, but I still get small power bills, pay $198 for Solar and $180 in winter for gas bc my heat wasn’t on electric. It wasn’t worth it at the end of the day and is still costing me money to do what I wanted to begin with that I was told was included.