Dave | Stokesdale, North Carolina | 08/12/2025
Since we already had solar panels in place , our main priority was battery backup storage. Renu's planners came to our home and gave us the information needed. We proceeded to go forward with this project and had a Franklin battery installed. All necessary permits were handled by Renu and their office kept us apprised of the progress relating to the final installation and any other documents regarding the backup battery. We are thrilled to now have a backup system in place in case of any emergency or power outage. The entire Renu team members were very professional and straightforward. Battery installation was smooth and the installers answered all of our questions. No regrets!
Lee Williams | Kernersville, North Carolina | 07/23/2025
Had the system installed complete with a Tesla power wall and has significantly lowered my utility bills. The company was easy to deal with and followed through on on time lines and promises. Highly recommend them.
Mike | Jackson Springs, North Carolina | 07/09/2025
Great to work with
The entire Renu team has been amazing to work with. I originally had the install 17 solar panels, I later added a Tesla powerwall and I am now working with them to add additional panels and another power wall. They have very competitive prices and their overall instal quality is excellent. Additionally they are there to support you if you have any issues
Sleepless in NC | Weaverville, North Carolina | 02/18/2025
Will not replace the LEMON battery system that they recommended
After 4 months of dutifully coming out to check the batteries (Home 8 ESS by LG), perform multiple fixes and patchwork repairs, the batteries still perform erratically. The fixes either don’t last or don’t work at all. All I get from them and LG is “we don’t see any problems from our remote computer monitoring” They did a great job on the solar panel installation, but the ESS has been a nightmare that has me constantly stressed out. LG took forever to recall and replace a prior model ESS— but only after a bunch of them burned up, so I’m pretty worried they’re going to ignore me over this system too, and Renu backs up whatever LG says. I want Renu to have MY back, and tell LG to send out a new system…. one that works…. SMH Renu: you highly recommended this system, even convinced me to go with it instead of Powerwall— so now back up your words with a Home 8 system that actually works like it should!!!!
Tyler | Gaston, South Carolina | 02/11/2025
NO SOLICITING
This company sent their door knockin' salesmen to my neighborhood and they knocked on multiple peoples doors with no soliciting and no trespassing signs including me. I already have solar panels which the salesmen saw because he mentioned it so why are you even bothering me? NO SOLICITING MEANS NO SOLICITING. Also, the salesmen barely even knew anything about the current solar program with dominion (our energy provider). why are they hiring people that know nothing about what they're selling and obviously can't even read signs printed in english
J Huo | Charlotte, North Carolina | 12/24/2024
Easy, seamless, and worked better than guaranteed!
An excellent, beginning to end experience with Renu Energy helping us consider, design, install, and trouble-shoot our home solar and battery solution. Every part of the entire process was extremely smooth, professional, and easy, including their bending over backwards to troubleshoot why one particular part of the installed system (one of the two batteries) didn't initially work. The designer patiently walked us through multiple sets of estimates and design proposals for all kinds of tradeoffs in terms of system size vs cost. They never pressured us to buy anything extra, but instead let us understand what every choice we could get added (and cost). The initial site inspection was simple and easy. They took care of the permitting, utility connection, and city inspection process seamlessly - all we had to do was sign stuff and let people in the house. The installation team was fast, polite, on time, cleaned up after themselves, and were careful with our home. When one of the two batteries didn't initially talk with the system, Renu coordinated successive series of Renu (and manufacturer) technical teams to come by and debug the system, ultimately coordinating a complete warranty replacement of the battery stacks. The system has worked flawlessly (including in blackouts) ever since, exactly as advertised. And after a full year, the system has produced nearly 30% more power than their guaranteed estimate and operated seamlessly through the Hurricane Helene blackout, allowing us to keep not just our house freezers and refrigerators going, but our neighbors', too. Overall, it was as easy and simple a process for a massive technical home improvement process as you can possibly imagine. I would absolutely recommend Renu to anyone who wants to install home solar. We picked them because we figured if they were good enough for Charlotte Motor Speedway and New Belgium Brewing, they'd do well for us and they did. Thanks, Renu!
Steve Winslow | Greenville, South Carolina | 12/21/2024
Great job start to finish
They did a great job start to finish. Their bid was the most comprehensive and the lowest price. They took care of all the permits and started the install on schedule as promised. The installation was quick and they answered all my questions
Mimi B | Arden, North Carolina | 12/21/2024
Renu Energy solar with battery backup
Renu made the process of getting solar with battery backup so quick and easy. And with the rebate I got from Duke Energy ($9000), plus the refund I'll get on my taxes (probably close to another $9000), and the $53 credit on my bill every month from Duke for the PowerPair program, going solar was a no-brainer. The people at Renu were so friendly and easy to work with. I highly recommend.
BrandonK | Charlotte, North Carolina | 09/25/2024
I had my system installed in 2018 by Renu. The installation process went smoothly, though I missed out on some of the expected rebate from Duke Energy due to the specific equipment that was selected. My experience of customer service after installation has been extremely poor. I have encountered bounced emails, unreturned voicemails, and a lack of follow-ups. I had an inverter failure under warranty and had to handle the warranty claim myself because I could not get a response from Renu. I have not had system monitoring now for several years because Renu has not updated the monitoring information and I can not restore monitoring myself since Renu is the administrator of my system.
Howeard Tyas | Charlotte, North Carolina | 03/11/2024
Great battery installation
Great experience installing Enphase 5P solar batteries to my existing system. Excellent information, thorough permitting process, quick installation and communication. Went over and above keeping me in the loop throughout the entire process. Very professional.
