R. E. Moore Sr. | Sumter, South Carolina | 12/31/2022
Excellent Products and Customer Service
Outstanding company. They had all of my questions answered before I even asked. Contacting someone is a blessing these days to be able to discuss your concerns and speak to a real person. Already referred this company to my neighbors and so far 1 family has gotten on board with Renu.
R Miller | Prosperity, South Carolina | 12/30/2022
A happy customer
This is a professionally run company. The equipment installed is top notch and customer service and satisfaction is a number 1 priority.
Stephen Miller | Mooresville, North Carolina | 12/30/2022
Transparent process
Had a couple minor hiccups but they sent someone out on a Saturday and they committed to continually communicate and made it clear customer service is a priority. Issues happen and I think the problem was wifi interference at my home but they handled this professionally and quickly. At 99~100% offset so happy with the company and the purchase.
Rob | Conway, South Carolina | 12/29/2022
Superior Service
Renew Energy installed my solar batteries and was with me every step of the way. Always there to respond to my emails in a very timely manner. The installation was seamless and very professional. Great company to choose for you solar needs.
Rebecca D | Chapel Hill, North Carolina | 12/29/2022
Great experience from beginning to end
We had a great experience installing solar with Renu. Excellent communication before, during, and after the install including help applying for the state rebate lottery. I really appreciated that they let us do research and go through the process on our timeframe - they weren't super pushy and didn't try to upsell us. Price was great, install was top-notch, and customer services was oustanding.
Alex Sapir | Durham, North Carolina | 12/29/2022
Renu Energy Solutions is the best in the business
from start to finish, Renu does an excellent job throughout the entire process. They are incredibly responsive and attentive to their customer's needs. I would highly recommend them to anyone interested in getting solar panels installed on their roof.
Zenanuts | Holly Springs, North Carolina | 12/29/2022
best customer service
I love the constant contact we have with Renau. They answer ever and all questions fully so you understand and can make the right choice. They educate you and dont hard sell you on anything! The install was professional, they arrived on time and was done so quick!
NanJ | Chesnee, South Carolina | 12/29/2022
Professional and Thorough
We met with 3 solar panel companies for estimates and felt that Renu was the most open and upfront about solar production and energy costs/savings. There was no pressure during the process to choose Renu. Our questions were answered quickly and thoroughly to our satisfaction. Adding solar panels is more complicated than I realized involving multiple services - Renu handled all the details, keeping us informed throughout. The installation was neatly and professionally done, passing all inspections.
Kyle | Mount Pleasant, South Carolina | 12/29/2022
Great Experience
Renu Energy Solutions are rock stars. Yes, they sell great products and do solid install work, but it's the soft skills that really make them shine...regular communication, clear guidance through the process, on-time for appointments...they just make you feel like you matter!
Dennis | Leicester, North Carolina | 12/28/2022
Tesla Solar and powerwall
I’ll start by saying I love my Tesla solar panels and powerwall. The quality of the installation that Renu did was fantastic. …but there were a few shortcomings that kept this from being a 5 star review. Starting with the negotiations. When comparing prices for going solar, Renu initially came in way lower when talking with one of their sales managers. After I decided to pull the trigger with them, I found out the price I received was actually for Panasonic panels instead of Tesla, not sure if he switch the battery as well. I immediately called him and said, this isn’t what was discussed. After he failed to talk me into the Panasonic panels, the price increased of course. Much closer to the competitors, price thought it came down a little after he told me I couldn’t have the 20 panels I wanted because the powerwall wouldn’t be able to handle 20, only 19. I’m thinking that was not accurate as other companies did not have the same concerns. The next issue was with how long the wait to get things started. I took the first available appointment for a survey and it was in May after signing the contract in March. So 50% cash down on the night I signed a contract but two month wait for a site survey. Then another few weeks before the solar was installed. Then when the Duke Energy Interconnection Agreement was signed, we immediately new it was not going to go though because the primary account member needed to sign it, not a spouse who is on the account. When we brought this up to the Operations Supervisor, and asked if she could send us another to sign, she said to wait and see if it was denied. It takes Duke 10 business days to review and decide. So after a denial, the new agreement was signed by the primary account holder and 10 more days before the agreement was approved. Then you wait for Duke to update the meter before you can use the solar. So 11 weeks to get the solar panels active when taking the first available appointments. Not the 6-8 weeks I was told during the sales process. I knew the powerwall installation would happen later, which finally came at the end of October. The installation crew did a great job putting it in. The only hiccup came when the building inspector came and the paperwork was not left for the inspection. So we had to wait nearly a week to use it by the time the inspection happened. Overall, the work performed was great. Everyone that actually did physical work at the house were professional and pleasant, I couldn’t ask for a better crew. Those who work through phone and email only drag down the rating.
