Review for Renu Energy Solutions

Office location: 801 Pressley Road Suite 100, Charlotte NC, 28217

01/10/2024
Adam Adcock Banner Elk, NC

lackluster customer service, underperforming system

I feel similar to the other low-star reviews on here. I was promised by the Renu salesperson that this system would cost no more per month than what we are currently paying in electric bills. They even printed off a fancy estimation of what the future holds in terms of costs with their system. I was ensured that the cost of staying tied to the grid would be $25/month. I should have done my own research here, and called the electric company myself to find out, instead of taking their word. It turns out that the monthly cost to stay on the grid is $62/month. This plus the cost of the financed loan is equal to our most expensive electric bill in the past. Now we are locked into paying this every month for the next 20+ years. Not to mention that some months there is still additional cost to our electric company for power used that is not offset by the solar. This past month we received a $143 bill from our power company, with an additional $108 for the loan. The customer service and sales team are very quick to respond when you are first getting set up, but are very slow to respond after your system is up and running. If there are issues, you can expect 2-3 weeks before someone is out there to fix it. Once they arrive, they are often confused about what the problem is because their management didn't fill them in with what the issue is. It appears that they are the type of company that makes big promises to line up a lot of installs, but then leave the customers hanging when it comes to fulfillng those promises.