NRG Clean Power

SATISFIED

Not only did I satisfy the offset of all of my usage, but it is such a relief knowing when the grid goes down I will have power. The conduit was hidden and the install looks flush. Very impressed with NRG Clean Power's ability to deliver this quality.

Solar Panel and Battery System Residential Installation

The purchase and installation of the complete solar panel (REC 9.3 KW) and Battery (Tesla Powerwall 13.6 kwh) is complete. I am very very satisfied with installation of the system and how the systems operates. It has more than exceeded my expectations by quite a lot. It is working as it should with no problems. And the system looks nice as well, both on the roof and on the garage wall. I am also very happy with the cost of the complete system, as it was very competitive compared to other quotes I received. The personnel at NRG were always in communication with me during the various phases of the process, and the cost was as quoted. They have helped with the Southern California Edison certification process, for the solar panel system, the battery system, and now the virtual power plant agreement with SCE, always taking care of the required paperwork. I am very happy with NRG.

Customer Service is Top Notch

Eduardo S assisted me with a service request on a minor issue I was having with my system a couple years after installation. His communication was responsive and addressed my needs immediately. He was able to have a technician, Eric, come out and provide onsite service within the week. Eric immediately recognized the problem I was having and made the necessary correction in no time. He explained the issue and how the repair was made and even provided a photo of the final result. Both Eduardo and Eric were courteous throughout the interaction and resolved my issues quickly and to my complete satisfaction. Kudos to NRG for standing behind their installation and systems with great customer service.

My solar system just started operating.

I want to recognize Mr. Eduardo Santoyo of the NRG customer service for his prompt and exceptional help to me in resolving all my issues encountered in regards to my solar system. My experience is as follows: I am happy with the solar system installed on my roof by NRG Clean Power. This is just the first year of my solar system, but I am already feeling a strong confidence that I don't get ignored when help is needed. First time, I called and asked about the "Permit to Operate", Mr.Eduardo Santoyo directed me to the right person. Second time, I needed clarifications with him about the actual capacity and output of the solar panels and inverters and their integrity, if it meets specifications as shown in the designs. I was satisfied with all his answers because he knew his stuffs. The third time, I informed Mr. Eduardo Santoyo that one of the panels was colored very dark in the middle of a sunny day. He told me to give him a couple of days to take care of it. Mr. Eduardo Santoyo was prompt and had resolved the problem. Lastly, I told him about the "IQ Gateway" not reporting. He walked me through on how to put it back to work. I waited enough time and surely, it got back working. Mr. Eduardo Santoyo had done a very excellent job. He is a very dependable person.

Prompt Service

I would like to recognize Eduardo Santoyo in customer service for exceptional assistance. During the extreme rain CA experienced a month or so ago, our roof leaked where the solar panels were installed. It was quickly determined that the site of the leak was due to the solar installation. Eduardo was our contact throughout the repair process. He provided timely and professional assistance to resolve this process. Eduardo also assisted in addressing another issue we had and we experienced the same level of promptness and professionalism. Thank you, Eduardo!

11 Solar Panels with microinverters

The process was very straightforward and required little effort on my behalf.

Happy customer here!

We got our system turned on yesterday and wanted to thank the team at nrg and more specifically Jose who was our project manager for going the extra mile to get us up and running despite of the rainy weather we have had for the past month. The panels look great and uniform which was very important to us. Now we want to see our bills go down finally. Thank you Jose and the team for a job well done.

Solid company to work with

It was a pleasure working with them and they followed through on all of their promises. I am up and running with 20 panels and the meter is pointing backwards meaning we are giving power to the grid. I hope to see those credits on my bill. Thanks guys

Impressive

I am not the typical person to leave a review, as I expect a certain level of professionalism for anything I pay my hard earned money for, but I felt there should be an exception for NRG. They went above and beyond to help an old fart like me understand the solar process, and they earned a lifetime client in me. I did get a damaged panel delivered but they had it RMA'd and replaced within 3 weeks of the initial install. There were no added charges or BS.

Highly Recommend

I went with NRG specifically due to their years in operation. Most solar providers offer a lengthy warranty which is great but there’s less confidence when they had only existed within the last decade. The overall process took about 3 months but most of the work was done on NRGs end with myself chiming in for approval. I recommend NRG Clean Power to anyone who is interested in installing solar panels without having to worry too much about the entire process.

Good Value

I shopped around a lot of the online marketplaces and NRG was a main competitor in all of them. Outside of the cheaper price point, I found them to be very professional and trustworthy. While there was a 2 week delay for accounting approval with financing, outside of that we had no delays and final inspection passed yesterday. Thank you NRG!

2 Months and Complete

I am very happy with my install. In just over 2 months I had a design, permits, materials delivered, installed, and granted permission to operate. I had a great sales consultation with Antoinette who was informative and the install team kept me updated throughout.

Professional and Quick

We used NRG Clean Power for our solar and ev charging install. They made the process very transparent and easy to understand and we have recently passed final inspection. Excited to be part of the Green Movement and not have an electric bill to worry about! My sales rep Trevor was very informative and our project managers were quick to respond.

Solar panel 10 installation

NRG came up with a creative solution with me to avoid an additional $5k spend They did an excellent job installing 10 solar panels, and they are producing decent power !

Great customer service

I purchased a property as a rental that had a SolarEdge PV system installed. The original installer was not responsive, so contacted NRG Clean Power and met Johnny Conde. As we were taking care of the warranty transfer, Johnny noticed a problem with my inverter not functioning. He immediately put in a request for a warranty replacement. This was in mid May 2022 when supply chain disruption was the order of business - think 21 week lead times. Johnny pursued various channels and within 8 weeks, I had a new inverter and the townhouse is ready to rent with a working solar power system. He did a great job which is why I rated him 5 stars.

Smooth process, friendly and professional installers

I quoted 10 different companies to get the best price. NRG Clean Power gave one of the best price (it was a tie between two companies). Throughout the process Kasey took care of my asks / needs - there were many rounds as I wanted to maximize the coverage of our upper roof. Unlike sales people at other companies, she listened to my needs and provided me very detailed information about anything I asked. Response times from county and fire dept was really long, and made the whole process running long. Most people I worked with from NRG was for pretty short time, as they had specific function (consultant, coordinator, project manager, etc) but Kasey was always present and responsive. Two things to call out: the initial plans were rejected by the Fire Dept - the designers did not include the needed setbacks. And during installation, a few panels had to be installed landscape instead of portrait as the roof measurements were not accurate. However, all these were solved without problems during the process. As the installation was just finished, I cannot speak about after sales support. Bottom line I am happy with how it went, and I do recommend NRG Clean Power and Kasey Decker.

NRG was good to do business with.

We got three estimates from three companies about a solar install for our home. NRG had the best service, the clearest communication, and best price, so we went with them. While it took quite some time to finish the project - we got all signatures at the end of September, install was finished mid-January, and our power company approved and brought it online at the start of February - NRG was always available to answer questions. One of the bigger delays is permits, of course, but NRG clearly had an expedited process for that, as I am still working on permits for another project that I began before the solar project!! I do think that there could be a bit more regular communication at some points in the process. Because it does take a long time, there are times where it seems kind of dead, so it would be nice if there was a "yes, this is still in progress" email. However, whenever I inquired, I got a quick response, and some information about where things were in the process. No regrets, would recommend.

After the install

NRG Clean Power has been great to work with. The install went exactly as planned and finished ahead of schedule. Now keep in mind these system are are small power plants. Sometimes there are issue’s. Things happen. How NRG handles these things is amazing. Aracely answers emails and coordinate’s repairs to minimize down time and follows up making sure things are done right and you are satisfied. Customer service after the install is more important than the install in my opinion. I would use NRG again without question.

Took some time but worth it in the end

We read reviews and got quotes from a few places before deciding to go with NRG Clean Power. Our salesman Eric Cole gave a very through presentation and answered all the questions we had. He was the primary reason we decided to go with NRG. We were presented with a few financial options but ended up paying for the system outright. While the presale went well, there were some delays in getting our system installed, permitted, etc... There was an issue with our city's permit office and delays due to covid. We also ended up going with a different panel because of supply/delivery issues from the manufacturer which would have delayed our install. To NRG's credit, we were contacted by Ryan Kidder who explained to us what was going on and offered us upgraded panels and a gift card which we happily accepted. Our major issue was with our project manager who had poor communication and did not seem to prioritize our project. We ended up contacting Eric about the issue because we were frustrated with the delay. To make a long story short we found out our project manager was no longer with NRG. We were assigned a new project manager, Andrew Cohen, who got things back on track. Our experience with him as been like night and day compared to our previous project manager. He was always quick to respond to our questions and keep us informed through the different phases of the project. Soon after, we were given an install date. Installation of the system was completed in one day. The crew was very courteous and cleaned up after themselves which can't always be said about contractors. We are very pleased with the performance which has exceeded our expectations even during the fall/winter. Despite the delays we are pleased with the end result and would recommend NRG if you are looking into getting solar.

Amazing 2nd Experience

This is my second NRG install (two homes) this year. The first was complex and challenging. The most recent install was amazing from start to finish--Sherry Anvi was assigned to oversee the job and had everything nipped and tucked, no surprises. When we did run into various challenges, she communicated and resolved the issues. The install itself was top notch. Highly recommend NRG and hopefully you get fortunate enough to have Sherry assigned to your account.

awesome service

Sherry Avni was my contact person and always returned my calls and answered all my questions promptly. She has a deep understanding of all aspects of the process and guided me through the project with the utmost professionalism. She is a credit to the company and i have sung her praises to many who have inquired about our solar project.

Top Notch Start to finish

I started reviewing and contacting solar companies at the beginning of August and got nothing but high pressure sales people trying to rush me into signing a contract without providing much information about the system, the delivery timeframe, or potential hidden costs. Finally I contacted NRG around mid August and talked to Branden Kelly in the Sales team. Branden was very knowledgeable and focused on answering all of my questions about solar systems, installation timeframes, and loan options. No high pressure sales pitch. I learned more in a 30 minute conversation with Branden than I had learned in my previous month trying to work with other companies. I was impressed by the professionalism, responsiveness, and commitment shown by NRG right off the bat. Branden sent me a copy of their solar agreement which was much more simple than previous agreements I had received and less laden with disclaimers. Working with NRG was night and day from working with the other companies. I stressed with Branden that I absolutely had to have this system installed by the end of 2021, and he told me the average project took about 10-12 weeks to complete, so about mid Nov. estimated completion. Right from the start things were expedited. The contract was finalized 1 day after my initial contact with Branden and 2 days later my solar loan was approved and I was assigned to a Project coordinator named Andrew Cohen within a week who has been awesome. Andrew got a site inspection scheduled within a week, and got the project off to a fast start the first week in September. Andrew was very supportive throughout the whole installation process, and responded to any question or concern almost immediately. He was always polite, considerate and addressed every concern in a timely fashion. He even helped and guided me through my HOA approval process. He was totally committed to have the system operational in 2021 and made any needed adjustments to keep things on track. The system was installed and inspection completed on Nov 15th. The permission to operate was granted by SCE on Nov 24th. The whole process was painless and went smoothly from start to finish.

Went very well

I am very happy and satisfied with my solar purchase from NRG and particularly the way the process has proceeded smoothly with Sherry as my project coordinator. She’s been very present and quickly responsive with all of our interactions. She’s also handled two administrative setbacks with poise and efficiency so that we’re still on track (even slightly ahead) with our original timeline in spite of them. It was always reassuring to feel like she knew what she was doing even if I felt like I didn’t

Great service & very communicative

NRG has been fantastic ever since we started our project. We had quotes from several companies & NRG beat all of them. Once I signed the contract paperwork, Sherry did a fantastic job of co-ordinating the project. She introduced me to the process & patiently answered all the questions I had via phone & email. She was extremely communicative via email & phone and was clear about what to expect. Thank you!

NRG Clean Power is awesome

Would definitely recommend NRG Clean Power. I had them install solar on my roof and I couldn't be happier with the outcome. Throughout the project, they were responsive and professional. After the project was complete, I had a few questions and they were very easy to get a hold of and got back to me quickly. If you're looking for a quality solar job, NRG is the place to go.