NRG Clean Power

Purchased a Tesla whole backup system (REC solar panels, powerwall 3, gateway, & EV charger) from NRG and am overall happy with my purchase. NRG has one of the best warranties available and their pricing was very competitive. Their installer (electricians) were amazing and did an incredible job. They were very accommodating and did a very clean install. The only reason for not giving NRG 5 stars was communication during the scheduling of the installation, once my project passed design, could have been better. I was able to escalate it and they did hop on it and ultimately got my system installed. Other than that I am extremely satisfied. I would recommend.

So Glad We Went with NRG

Stephanie Dado and Aracely Lopez were very helpful!

Great value and overall experience with minor hiccups

As with most other solar companies, the sales team is amazing at explaining everything in hopes of getting your business. However, once I signed the contract, getting responses from NRG's sales team was very hit or miss. I had specifically ordered Panasonic all-black solar panels (EVPV370K) but instead, they delivered the black panels with white outlines (EVPV370). Contacting my original sales advisor was useless as there was no response. At this point, I decided to just move forward with it to not delay the installation since they were already bombarded with install requests to meet the NEM2.0 deadline. From there, everything was smooth sailing with the Project Manager, Rick, and the Permitting contact, Bill. No issues with getting my project correctly installed under NEM2.0 in California, which is a huge relief. The roof and solar contractors they hired were very professional and speedy. After the fact, speaking with their communications contact, Adrianna, was amazing. I had referred a few other friends to NRG and she made sure I was credited for it.

Overall great solar company to work with

I want to say that i would give the installation team lead by Matt a 5 star review. His team did an awesome job putting in the solar. I reseve 1 star due to the initial permitting phase. Nrg forgot one request for Edison which cause a massive delay of the project by close to 6 month, almost missing the Nem 2.0 requirment. The permit team did eventually get it corrected. Overall the communication with NRG representatives have been professional and responsive. I would definitely recommend them to others.

Incomplete job, NRG still has to install equipment.

UPDATE: As of today, August 12,2022 I have an update to report. I received a call from Yariv Broitman a regional manager with NRG. Mr. Broitman listened to my issues and concerns and provided a solution. Mr Broitman said NRG will move the SolarEdge hub from its current location and reinstall the hub in my garage closest to where I park my EV. Mr. Broitman stated at that time the EV charger would also be installed on the same side. I will be changing my ratings and increasing my ratings as appropriate. At this time I can say customer service is a solid 4 stars and after the job is complete I can increase to five stars. As far as the install, at this time I will increase by one star but that is still in debate as the install date is not until August 30, 2022. The equipment and the items installed I am very pleased with, I can already see my electric meter running in reverse. I am also working with Aracely to submit the PTO paperwork to SCE so we can benefit from this sunny weather. I will keep everyone posted and for those of you who have reached out to me thank and please feel free to continue to email me. ---- To whom it may concern My name is Vincent, and I recently had NRG install my solar system, which included the installation of an EV Charger. This project has been a goal that my wife and I have planned for many years. I did my research and was impressed by what NRG stands for and what the sales representative shared with me about outstanding customer service. The sales rep and my first coordinator assured me that customer service would be provided throughout and after the installation. Many neighbors have installed solar panels and shared their concerns and regrets with me, and I took this information to be a better consumer. I had four main concerns. 1. Work with a reputable company that provides the best warranty, including labor. 2. Install enough solar panels not to have an electric bill. 3. Hide as much conduit as possible. 4. Install an EV charger in my garage at a specified location so that I can charge my new EV. These issues were so important that I refused to sign the original contract because 2 of the issues were not present. NRG did not include the request to hide the conduit and did not include the installation of the EV charger. Here we are just a few days after installing the solar panels, and still, no EV charger has been installed. My coordinator stated that the EV charger would be installed in a location 25-30 feet from where I park my vehicle. I said that I had an email stating where I wanted the EV charger installed. I have pictures that were requested from NRG representatives showing where I wanted the EV charger installed. I also pointed out to the surveyor and the install technicians where the EV charger would be installed. Not one individual stated that my request could not be provided the entire time. I still believe in NRG and have requested for them to please install the EV charger where I originally requested. If the EV charger is installed where NRG wants to install it, I am sure it would be cost-effective, but that would be a safety hazard to my family and me. My wife, who parks on the larger side of the garage because we have an extra large SUV that does not fit on the smaller side of the garage, could accidentally back up and rip the electric cord out of the wall causing great harm to her and my five and 6-year-old children. I am a US Army Veteran, and my wife and I have been first responders for 20 years; all we are looking for is the customer support your company representatives sold us on. rnfalcone@gmail.com, if you want to respond or call me, thank you.

Good price and clean system

Due to pandemic woes NRG installation took slightly longer than expected but the company worked with me to make sure everything went according to plan eventually. The system performs well and the monitoring works great. Communication could be improved and can sometimes test your patience but with most of their office affected by covid they pulled through nicely and made sure I got all my needs taken care of. Not much else to say except that I am happy I got solar at a very good price with this company.

Good

Kelly sold us the system and was very knowledgeable about how well solar works. I chose NRG because they have been in business for a long time and they seem to be financially stable. I like the fact NRG was able to do other work, installed a solar tube and moved my air conditioning unit to a different location. The solar edge monitoring system was very easy to use and seemed better than my SunPower monitoring. Robert came out to show me how everything works and broke down the information that is needed. I really appreciate Robert coming out from a 2 hour drive just to make sure everything was done and hooked up. Only thing they could have done better was the coordination during install.

Good

Tiffany went ahead and took care of all the paperwork for the project. She made the whole solar experience very easy. Usually other solar companies would made you get things signed on your own but NRG made it happen. Installation went very well. After support with Robert was helpful. He made sure i understood everything about my solar and the monitoring program. The only issue I had was the installers left a belt on the roof during the installation nothing big, but overall everything was done and completed to my satisfaction.