New England Clean Energy

Verified profile
Updated: 13 January 2024
Installer

Installing solar since 2006

New England Clean Energy logo

4.76 from 305 Reviews

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New England Clean Energy reviews


Breakdown of consumer reviews

Sales Process

4.8

Price as quoted

4.9

On schedule

4.6

Installation quality

4.8

After sales support

4.6

Latest good review thumbs up

Steve O | Lancaster, Massachusetts | 02/23/2024

Solar system service in the Massachusetts area.

We've have owned our system for almost 8 years and had a Enphase microinverter fail. Enphase sent me a replacement microinverter and the search began to find someone to do the work as the original installers are now in PA. After multiple contacts, I found New England Clean Energy who quickly responded and I have to say, they are terrific! Definitely recommend them if you are a Massachusetts solar system owner or one looking for a new installation. Great communications with a great service team!! The team that came to do the replacement we're extremely friendly, knowledgeable and highly professional. I will definitely call on these folks for any future needs! 5 Star service from start to finish!!

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Latest bad review thumbs down

Gongnomore | Acton, Massachusetts | 07/07/2023

Good install, but still not online after five months

We knew from friends that the installation date would be an unknown but the excellent work would make this uncertainty worth it. The solar array was designed pre-install but the battery location was decided by the installer on the day. However, it’s now almost six months post install (Jan 2023) and the panels and batteries are sitting there not doing anything while we pay power bills. This is due to changes in energy storage permitting occurring in Dec 2022 post contract execution, but pre-install. These standards were not incorporated into the plans by New England Clean Energy (NECE), or detected by our town as a permit for an energy storage device was not submitted and the initial drawings provided to the town did not include batteries. When the first inspector turned up they saw the batteries and walked away as they weren’t on the plans. We gave it a few weeks and asked for an update, we were told by NECE that everything was okay and we were just waiting on the fire department for battery inspection. They said they couldn’t get hold of the FD and it would be useful if I could try and speak to them. I secured an inspection time and gave NECE >48hrs headsup of it, NECE did not attend this on April 3rd. The plans did not include batteries still and our FD’s interpretation of standards meant they could not permit the system as no crash protection was in place. We were given clear guidance on what they wanted. From this time until now NECE has spent three months finding the cheapest way to meet the FD needs despite serious personal reasons we have to get battery backup online asap. We remained cooperative while this was called a permitting delay. However once a plan was finally determined NECE advised us that they will be reasonable and cover the cost of relocating the system they drilled into our concrete foundation to another wall in the garage, but we need to discuss the extra costs of a PE stamp and safety bollard install. Looking at prior reviews not knowing town codes seems to be common across reviews, and 100% it is not easy to know different town nuances, and the guidance provided by the State to installers is very poor, but navigating code is not the customers job and once we had what the FD wanted done on Apr 3rd we should have developed an action plan. It varies town by town, it’s terrible for installers but resolved normally at permitting, but this requires the correct permits and drawings to be submitted. Increased job costs would normally be identified here. I asked NECE managers for a coordinated response in April and heard nothing. We have since helped lobby the state and prodded NECE to use the phone and not just say emails are unanswered. Saying that battery install requirements weren’t enforced for a couple of months after code was released pre-install is not a defense. In April when we got FD guidance we would have discussed additional cost, but poor project management and drawing out the timeline to get compliance costs down when it’s a extra cost they want to be reasonable with us about is not okay after ongoing power bills and the ~95% job cost we have paid in line with payment schedule. We asked about schedule variation in June and the need was discounted by NECE. Plus we still don’t know if the stove will work on batteries, as there is a problem they had on another job and we need to wait and see. Not sure when we’ll find that out as we need to be online first.

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1 comment >
Reply from New England Clean Energy: We're sorry about how this all transpired. Thankfully your system is now up and running. You are correct that your system was installed just as the fire code changed, as did the fire chief in town. We no doubt could have done better, but in our defense the new fire chief was rather extreme in their interpretation of the new rules and rejected several approaches that had been accepted in other towns. Further, there were some approaches you didn't want either. Today we check with every town's building department as well as fire department before project plans are finalized as the code is not only new, but how to cope with it is still somewhat in flux. Dealing with code like this is new to everyone. In the end, we take responsibility for not having seen the issue coming, but as noted are pleased we finally reached a "settlement" with the fire department that will hopefully work for you. We really appreciate how you worked with us to get the fire chief on board and your system installed. In short, thanks so much for going solar. We really appreciate it.

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WN | West Roxbury, Massachusetts | 01/13/2024

Great company and solid experience

We recently had a 9 kW system installed on our home in West Roxbury. We spent time looking at other installers including Tesla, but felt that going with a local company would be worth it, especially when it came to communicating with them and ensuring that we got the system we wanted. I'm glad we did, because New England Clean Energy was very responsive and always helpful whenever we had questions. Todd helped us immensely from the sales and design perspective, and was not pushy at all- he actually paid attention to what we wanted from the system, and what we didn't want. One example is that we initially thought about getting a battery; however, we learned that with our underground power lines in Boston city, power outages are very infrequent, and the grid essentially is our battery (because of netmetering). This allowed us to save a considerable amount of money on something that would likely not add much value. Our project manager, Suzanne, couldn't have been more helpful and was always ensuring that we knew the next steps in the process and the anticipated time it would take for them to happen. She was very responsive when we had questions (this is why we were glad to choose a local installer). Lastly, the installation process was very impressive. The team did a very clean installation, and it was clear that they were very efficient, experienced, and professional. We have had multiple different kinds of contractors doing work on our home in the past, and we almost inevitably end up having to clean up a lot afterwards. Not this time - the team really left very little trace they were there, except of course for our new solar system. Overall, I would certainly recommend New England Clean Energy to anyone who wants a transparent, professional experience, with a local company who is responsive and does a great job.

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Phil Przybyszewski | Merrimack, NH | 12/18/2023

Can't Go Wrong With New England Clean Energy

Our experience with New England Clean Energy was excellent from start to finish. Their 5 step process was very helpful in defining what to expect from them and what is expected from us. Our first contact was with one of their Sales Consultants and he did a great job helping us understand the size of the system, the equipment that would be installed, what we could expect in the way of system performance, and, of course, the cost and benefits. The engineering step is focused on system layout, locations of panels and the materials that will be needed. The operations step covered permitting with local authorities, material ordering and the creation of the project installation schedule. The installation step involved the on-site construction of the system, the inspection by local authorities leading up to this issuance of the Certificate of Completion. In the final step, the utility company installed a new meter and we were given permission to operate the system. This entire process took about 3 months. The group that we had the most exposure to was the installation team. The lead person was extremely personable, knowledgeable, and accommodating. The other crew members were also very respectful of our property and left the site clean and tidy. All in all, the crew was hard-working. I don't think they ever took a break the whole time they were here. I have no hesitation in recommending New England Clean Energy to people thinking about going solar.

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1 comment >
Reply from New England Clean Energy: Thank you for your glowing review and for choosing New England Clean Energy as your solar provider! We're thrilled to hear that our 5 step process was helpful in guiding you through the installation process and expectations. We aim to provide clear communication and transparent pricing to ensure that our customers are well-informed and confident in their decision to go solar. We're glad that our sales consultant was able to provide you with the information you needed to make an informed decision.If you have any further questions or need assistance with your system, please do not hesitate to reach out. Enjoy the benefits of your new solar system!

SJ | Peterborough, New Hampshire | 09/18/2023

Awesome Company

Worked with the team for a 16kw system consisting of 2 ground arrays and panels mounted on an auxiliary building. It was far from a cookie cutter install and we had to do some iterating to land on a workable plan. Every member of the team was responsive, patient and reliable. The install team was very efficient, clean and a pleasure to interact with. The install itself is very clean and we are excited to flip the switch once the utility completes their part.

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1 comment >
Reply from New England Clean Energy: Thank you for sharing your experience with us! We appreciate your trust in our team for your 16kw system installation, which included ground arrays and mounting panels on an auxiliary building. We understand that each installation is unique and may require some iteration to ensure a workable plan. We are glad to hear that every member of our team was responsive, patient, and reliable throughout the process. Our installation crew takes pride in their efficiency, cleanliness, and professionalism. We share your excitement and cannot wait for you to flip the switch once the utility company completes their part. Should you have any questions or need further assistance, please don't hesitate to reach out. Enjoy the benefits of your clean and efficient solar system!

Tom Hall | Foster, Rhode Island | 09/14/2023

Almost fully solar -- hurrah!

Forty-panel ground array five or six years ago and 12-panel addition in 2023 -- in both cases entirelt satisfactory work by competent and friendly personnel. Tom Hall Foster, RI

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1 comment >
Reply from New England Clean Energy: Thank you for taking the time to leave a review! It's great to hear that your initial installation of a forty-panel ground array several years ago as well as your recent 12-panel addition were entirely satisfactory to your needs. Our team takes pride in our competent and friendly personnel, who work diligently to ensure your solar system is operating optimally. If you have any further questions or need assistance with your system, please don't hesitate to reach out. Thank you for your continued trust in us and for being a valued customer of our company!

Phil | Hudson, Massachusetts | 07/19/2023

Outstanding Service!

I can't tell you how amazing it has been to work with Jessica! She has been a ROCKSTAR in helping to resolve an issue with my system not auto reporting after the meter was swapped out by a 4G one! I didn't purchase my system originally through NECE (that installer neglected to mentions until after holes were drilled into my brand new roof that I'd need to spend another $7K on tree removal that was never used in their ROI calculations nor mentioned during the entire process). But based on my interactions with Jessica and the tech who did his best to assist, I wish I'd used NECE for my original installation! What a pleasure it's been to work with smart, competent, service-oriented solar professionals!

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1 comment >
Reply from New England Clean Energy: We are thrilled to hear about your amazing experience working with Jessica and our team! We apologize for the previous issues you encountered with your system, but we are glad that Jessica was able to step in and work with you to resolve the problem of the system not auto-reporting after the meter was swapped out. Our team strives to provide top-notch service, and it's gratifying to know that Jessica and our tech were able to assist you efficiently. We appreciate your kind words about our smart, competent, and service-oriented solar professionals. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. Thank you for choosing NECE, and we look forward to continuing to serve you!

Art | Andover, Massachusetts | 07/15/2023

Great overall experience

We had New England Clean Energy install a system in our home in the fall of 2022 and we have been delighted - with the hand-holding from the beginning to the planning to installation to follow-up. Two thumbs up!

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1 comment >
Reply from New England Clean Energy: We're thrilled to hear that you had a delightful experience with New England Clean Energy from beginning to end, including the hand-holding, planning, installation, and follow-up. Thank you for your positive feedback and for choosing our team for your home solar system installation! We appreciate the two thumbs up!

Denny | Hudson, Massachusetts | 06/27/2023

Professional - Done Right

All aspects of dealing with New England Clean Energy has been top notch professional done right. Installation was no exception. We are very pleased.

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1 comment >
Reply from New England Clean Energy: Glad to hear you are very pleased! Thanks for this kind review.

Mark | North Andover, Massachusetts | 05/01/2023

Not one but two installations

Our first New England Clean Energy installation was so successful that we decided to do a second one to allow more production for electric cars and a switch to electric appliances. All along they have supported us with effective post installation support and guidance. Their estimates of production have been spot on. They’re a pleasure to do business with.

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1 comment >
Reply from New England Clean Energy: Thank you so much for this kind review, Mark! We hope your system continues to shine!

Bobette | Warwick, Rhode Island | 02/23/2023

Kudos to New England Clean Energy!

After meeting with many solar companies, learning from what they told us and Not what they told us, we were discouraged....until we last met with New England Clean Energy! They were direct and educational, backing up their answers with specific facts, and respectful. Our panels look great on our roof too! The phone app is easy to install and use and is extremely fun to see our energy production, despite having a rainy, cloudy day! We can't wait till we have a sunny day! Thanks New England Clean Energy!

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1 comment >
Reply from New England Clean Energy: Thanks Bobette! We so appreciate this feedback. Glad you thought our team was direct and educational! We hope your system continues to do well and please let us know if anything changes!

Ken R | Ashland, Massachusetts | 01/28/2023

Communicative and helpful every step of the way

We bought our system from New England Clean Energy partly because they are well-rated. But the tipping point was seeing them mentioned in YouTube videos where a number of homeowners talking about the general topic of solar say '...oh and by the way, we are really happy with New England Clean Energy.' Our own experience has been equally outstanding. Our system is located in Ashland, MA -- 10kV AC with a max DC output of ~7.2kV -- 24 panels with individual inverters. We own the system and expect a dollar break-even of ~8 years (tax incentives help a lot). Where the system will likely last 25 years ...that's a lot of free electricity. There are many small steps to this process, and the company told us (accurately) that this would be a lengthy project. Installation of electric boxes, conduits, and meters takes a few hours. Installing the panels is a day or two. The rest is paperwork, permitting, inspections, and startup permissions -- and also for us, having our roof redone ahead of time and trees removed -- both long planned. The panels aren't particularly heavy, but it was time for a new roof, and adding solar was the impetus. The inverters and control electronics are made by Enphase (panels by an equally reputable manufacturer). Enphase provides a web service where we can monitor the performance of the system including each individual panel. We've had the system running since October -- around four months. Enough to see it making as much power as we expected. We have net metering, which means that if we make more power than we use, we produce an Eversouce credit balance which helps to cover a month when we might make less than we use. Credits are applied (or used) once a month when Eversource reads our meter and generates a billing statement (daily fluctuations don't matter). To keep us from electrocuting line workers, the inverters shut down during a grid power failure -- that's how every net-metered system works. We had one installation hiccup -- our house turned out to be a bit smaller than originally measured and the system that showed up on the truck was not going to fit. We had two choices -- leave two panels out or mount them on a less efficient surface. In the end, we wound up moving the two orphan panels to a 'summertime' position (when we use the most power) and the hiccup made no material difference. All the same, the company reached out to us and sent a meaningful discount for the momentary anxiety. Very Professional! New England Clean Energy walked us through the installation of a reliable system that is doing the job, and we found them very communicative and helpful every step of the way. I strongly recommend this company.

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1 comment >
Reply from New England Clean Energy: Thank you for this detailed review, Ken! We're glad despite one hiccup all went well.

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Residential solar - Hybrid solar systems

Pika / Generac Energy Storage

About New England Clean Energy


The company has installed more than 2,000 solar energy systems for homeowners, businesses, and nonprofit organizations in New Hampshire, Rhode Island, Maine, and Massachusetts. Having installed solar since its founding in 2006, New England Clean Energy has more positive reviews on SolarReviews.com than any installer in the northeast (and more than all but one company in the entire U.S.). Headquartered in Hudson, Massachusetts, the company also has an office in Providence, RI, and Bedford, NH.

Office locations


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Massachusetts - Hudson

577 Main Street Suite 430, Hudson MA, 01749

Massachusetts - Hudson

577 Main St Suite 430, Hudson MA, 01749

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New Hampshire - Bedford

264 South River Road Suite 538, Bedford NH, 03110

New Hampshire - Bedford

264 S River Rd, Bedford NH, 03110

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Rhode Island - Providence

166 Valley St., Building 6M Suite 103, Providence RI, 02909

Rhode Island - Providence

, Providence RI, 02909

Certifications


Better Business Bureau Contractor Check

Licenses


Massachusetts Master Electrician License-#21000A.MA HIC 153629

Contact New England Clean Energy


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Head Office
577 Main Street Suite 430, Hudson MA, 01749