Moxie Solar (Out of Business)

We had a 14kW system installed on our property. To go along with that, we ordered an $8,000 Tesla PowerWall. After six months of waiting on the PowerWall, I asked them to swap the PowerWall for more solar panels, which they agreed to do. That was over a year ago. Recently I discovered that Moxie is out of business and I'm paying $8,000 for production that I will never receive. I am not happy. I thought I'd done my research before choosing Moxie but in the end I got burned.

BREACH OF CONTRACT—AFTER SEVERAL ATTEMPTS TO CONTACT MOXIE SOLAR, IN HOPES THAT INSTALLATION WAS COMING SOON. I THEN CONTACTED A NEIGHBOR, GETTING SAME SYSTEM INSTALLED, INFORMED ME THAT MOXIE WAS CLOSING. I PUT MONEY DOWN ON SYSTEM. THIS WAS TO LOWER THE MONTHLY COST OF SOLAR SYSTEM AND ELECTRIC BILL. I AM A VETERAN. 72 YEARS OLD AND RETIRED. HAVING TROUBLE GETTING A LAWYER TO TAKE CASE.

I paid roughly 60% towards a solar system that was never installed. I want a full refund, now this article (https://www.thegazette.com/business/north-liberty-solar-installation-company-closes/) indicates they are out of business and "there does not appear to be sufficient assets to accommodate unsecured creditors". . We should try a class action lawsuit.

I have spent every week trying to get Moxie to fix issues with installation, wiring and finish installation since August. They sent people out once who then simply left saying they needed parts and the company ghosted me. Improper installation, billing and complete lack of communication… we need to band together on this one people. Class action lawsuit has to happen.

Long story short, I remitted the first 10% in November 2022 and beginning the week of Thanksgiving, all communications stopped. Even with the REC buyer. Is there an attorney anyone would recommend, or has a class action suit been started? Lets band together and at least try to get our money back. WE can't raise anyone in Moxie, maybe a legal type can.

We're nine months into an installation by this company. All I have to show for it is two letters of Intent to File Lien from the company's sub-contractors. They never fulfill their promises and now aren't returning calls.

Just got an email from Moxie Solar. "We are writing to inform you that Moxie Solar is under new ownership and new management. The company that you have a contract with is the former Moxie Solar (Old Moxie). We had voluntarily tried to accommodate customers that had contracts with Old Moxie, but unfortunately we are unable to do so and we cannot complete your project. We are deeply saddened by this outcome." "The company that you originally contracted with has been acquired, and in that purchase, the warranties that they held did not transfer to the new entity, so we will not be able to provide you service." They also owe me $4000 for a second Tesla Powerwall ordered in March, 2021 and never delivered. They promised to refund my down payment by November 2022.

Took our $25k deposit, and never delivered. We signed and put down a deposit for a large ground mount solar array in spring 2020. They guaranteed it would be completed by October of 2020. By January of 2021, Moxie was still tied up in permitting, with no end in sight. Communication was horrible. We canceled the contract after 9 months from signing because Moxie still couldn’t get out of the permit approval phase (they guaranteed goal job completion/installation in 6 months). They put in writing that we would get a full refund of our deposit in February of 2021. 13 months go by before we even hear from them again about how to repay us. They said they couldn’t pay us back until November of 2022, in four weekly installments. It is November of 2022, and Moxie still hasn’t refunded our deposit, 22 months later. They aren’t responding to emails or voicemails. This has been a nightmare! The next step is going to court. Do NOT use Moxie Solar! Run away as fast as can!

hired Moxie to design and install our system. all went well with the design and install the folks we talked to and worked with were great. then the problems started, the local utility didn't approve of one connector in the metering box. getting moxie to correct the problem was a struggle, after a month of calls and emails the problem was finally corrected. the system was powered up and all was well, until we had a power surge and 1 bank of our panels flaked out, and like the connector issue getting any one in the service department to respond to our calls for service was and is an ongoing struggle. 2 months have gone by and we're still without 1 bank of panels working. when a service tech did show up to confirm the bank wasn't working, he stated we should have a surge protector on our system. which in my opinion should have been installed when the system was installed not after we're looking at what is seeming like an expensive repair. bottom line is hire someone else to for your solar system or learn to fix your system yourself. moxie has the sale and install covered, the design and service, falls flat, and to say that they failed would be an understatement!! HANWHA Q-CELLS were the panels installed (not listed in the dropdown)

Small residential system and after 14 months of partial installation, and no response from them in almost six months I feel completely betrayed. All I wanted was a system to keep my wife safe and comfortable during power outages regardless of how long they lasted. Even paid more for a bigger battery bank to handle the whole house air conditioner. With out power, the LiFePo batteries that are mounted outside will be damaged by the below freezing weather. The only thing they have fulfilled in the contract is the start of the installation and billing me. The only part of the system that was installed where designed are the solar panels. The design engineer that planned the system did not properly plan for the correct sizes of anything else.

We contracted our solar system in 2017 with Moxie, with the project completed March 2018 (after we called to prompt them to please start the project). It took a phone call to a higher up staff member to get project going. We put up with problems from everything from paperwork problems to having our system designed on a neighbor’s shop roof, instead of our own. Once these issues were ironed out, we were told by the sales person that the 40 panel system didn’t fit on our shop roof, and we needed to do a ground mount system. Moxie worked with us and communicated well, at that time, so unfortunately, we decided to overlook the warning signs, as we wanted to have a sustainable source of green energy, so we commited to the solar ground system. All went well for 5 years and the app SolarEdge allowed us to monitor our production, until service was needed in May of 2022, when the system stopped sending our kWh of production to ComEd. A dozen calls to Moxie service went unanswered and most emails were ignored. Those that were responded to, we were told to “be patient”. We have currently lost all the summer production that net metering allows us to use in the winter; and we are paying full price for electricity. We were told by ComEd that they cannot retrieve our production from this summer, or any current production, but they sure can charge us for what we use. Moxie, you could have anticipated supply chain problems to get the internet connection device we need to get this $27,000 system back into production. It’s been 4 months and we are still waiting for service. We have asked for information on the repair part so we could hire another company to complete the repair. Supposedly, only a Moxie part/service can be used. Really? Moxie’s 5 star guarantee means nothing! I have kept 5 years of production and electricity cost records; and if Moxie wants to support us as customers, they will need to complete the repair, get our system running, and reimburse us for the losses we are incurring. By all means, support clean energy sources to end our dependence on fossil fuels, but do your homework before committing to any company.

After one year, we are still not able to use our panels. Moxie set us up with easy quick financing at .49% for the full cost of our 16 KW ground mount system. They hired a building contractor to build the array and trench wires to my meter. This was in October, 2021. Then, Moxie got paid by Sunlight Financial, and my payments kicked in in December. No word from them when electricians would finish install. They can't get anybody to do it basically. Finally at the end of June 2022. Electricians come and hook it up, wrong apparently, because it fails state inspection. Now it's September. I can't recommend Moxie. Use local companies if you can.

If there’s anything you can take from my long it is…Run as far as you can from Moxie… I originally contacted Moxie late September 2021 to get my solar panels installed and it has been a drama worthy of an Oscar movie since them. Let me begin. The only good thing about Moxie was their price for their Sunpower solar panels was low. Regardless of how bad Moxie is, Sunpower was one of the best solar panel brands that I found when I did my research. When our family signed the deal with Moxie, we were assigned project manager 1 who introduced herself to us and was fired the same afternoon. Our salesperson did not know about it and told us a few days later when I was asking him why she didn’t respond to any of our emails. I was then told by our salesperson that Moxie was downsizing in several states and had let go several people in their reorganization. Not a good first start and I’m already starting to worry. Shortly after I was assigned to project manager 2. She was very unhelpful with the permitting process. We were promised a month for permits to get approved for our solar panels. But when it took over a month, we contacted her who said she’s had permits take an hour to 9 months. Basically she didn’t help expedite the process and was just stonewalling me. She also soon disappeared and I was told that she left the company. I was then passed along to project manager 3 who didn’t respond to any of my emails. Finally I was then passed along to their client services team who botched things up even more. Turned out the reason why my permitting was taking so long is because they didn’t know that my county requires paper and online permit submission. Moxie had neglected to file a paper permit…even though they claimed to have done solar panels in my county before. After the permitting was done which took a month longer than expected and I lost another month of solar I could have had, I had to wait a few weeks for the panels to arrive. Those were the only things that arrived on time with Moxie. They installed them and the installers were great to deal with and courteous. We had to get it inspected by my county. Moxie botched it up some more. Moxie would set inspection dates without consulting me and I had to change work plans to be able to let both the county inspector and Moxie electrician in. During the first inspection, Moxie HQ miscommunicated to their electrician so he didn’t show up when the county inspector was here. We had to reschedule and I had to change work plans again. Also Moxie was unclear on the fact that there was an electrical inspector and building inspector so I was unsure which inspector was actually arriving. During the rescheduled inspection, the electrician failed inspection because he used an indoor breaker box on the outside which the inspector caught. He had to go out for an hour to get another one and install and the inspector had to come back another day to pass our system. After our system passed, Moxie sat for a while and I had to manually call Duke to get them to pass my unit and get it commissioned. Once our system passed we were finally operational, probably about a month and half later than promised which is better than what other reviews I’ve read were. Once operational, the units did fine for a few months. We were generating more power than we were using. Then all the sudden in May, their service advisor started to email me suddenly saying that something called the CTs on my unit had to be swapped around because they were installed backwards. She couldn’t explain to me well what CTs were and what work exactly had to be done. Regardless I still had some trust in them at the time and I let their service tech into my house again to fix. Once it was fixed, I get another email not too much longer saying that the CT fix did not fix the issue which they still could not explain to me. So they scheduled another appointment. In this second appointment, the technician came to our house unannounced (two weeks early) to our ire because I was not home and had to let them in via my phone and let them work unsupervised. The 2nd fix did not work and Moxie again contacted me stating that they had to come back another time. During this 3rd fix, the technician was a different guy and we were told that the previous technician no longer worked for Moxie. This last fix messed up my solar panels and I started to generate less power than their app was showing and started to owe Duke money even though summer time has the most sunlight. I would say that I’ve lost about $300-400 in credits and paying for electricity that I didn’t use due to their mistakes. I started to contact Moxie to get it fixed but they purposely ignored my voicemails, phone calls and multiple emails. I started to run out of options so I contacted our sales person who sold us our solar panels for help only to find out that he left the company recently. So that’s at least 4 people who have left Moxie in less than a year since I got the units. Finally I reached out to Sunpower for help and they switched me to another dealer and were able to remotely fix my units. During the remote fix, it was discovered that Moxie did not set up my individual panel monitoring so I am dealing with that now and may have to pay another company to come to my roof to get the serial numbers of my panels to get that set up. You’ve been warned.

My inverter went out last October, was finally replaced this March, went out again in May and I’m still awaiting a replacement. Calls to service are ignored, never a return call after leaving a voicemail. Pretty well fed up with Moxie Solar and am ready to start a claim with the Iowa BBB.

I have been trying to get Moxie Solar to complete the install of my 14 kVA roof mounted system since August 2020. They have 5 strings of panels installed on the roof, 2 inverters, batteries, and the ATS all installed and 4 of the strings are working fine, but they have yet to get to 5th string working. The last I heard from their Virginia Service Department was on June 7th and they were supposed to be setting a service call within a week. No service call was ever scheduled and now noone from the company will answer my queries.

Spend a little bit more money, and go with a better company. We signed the contract in September and were told by the salesman we would likely be hooked up in January. Between the time we signed with them and now, the Better Business Bureau rating has cratered and is now an F rating. Over the months I sent many emails to moxie, which were mostly ignored. They eventually started responding, and gave us numerous promised hook up dates. They then for one reason or another canceled all of the hook up dates and the latest email today they are stating mid September. One year after we signed the contract and paid for the system. I think that 12 months between paying $43000 for the system and being hooked up is crazy. To be honest, I have no confidence that they will hook us up in September because they’ve broken other promises. Of interest, they promised us skirting around our solar panels and advised we pay for critter guard to the top of the panels which we did pay for and then they failed to install the skirting and when I asked about it they said that the racking system they used does not allow skirting to be placed. So we agreed to and paid for panels and skirting and we instead have panels with no skirting and for some reason we have paid to have critter guard on the top of the panels which obviously is a complete waste of money. However the contract we signed and the build order confirm skirting around the sides, so I’m interested to see how Moxie explains this one away. Oh, and the salesman changed the warranty on the panels, and if we hadn’t triple checked everything he would’ve got away with it. He called it a “mistake“ when we pointed out to him what he had done. But it was a mistake that would have benefited moxie greatly. If I recall correctly he changed the warranty from 25 years to 15 years. Glad we caught it! Caveat emptor. Let the buyer beware.

Had my solar array installed March of 2019 Lie #1 Was told 10000$ fed tax credit dollar for dollar. Go to file taxes. We don't make enough and probably never will to use the tax credit. Especially since the tax code changed. They calculated the rebate into the financing. Saying my monthly bill would be $168 After state and fed rebate. My real payment after paying 11k from state rebateThinking I used my tax credit the first 18 months I could pay the extra 5k. My payment ended up at $205 a month.Low and behold the were wrong. . Having my financing infront of them. They should have known I can't use tax credit. So that's Wasted. Lie #2 Was told my solar would cover my electric 105%. After installation My monthly comed bill, using same amount of electricity, lowest was $54. Highest comed bill $150. Now add that to my solar payment of $205. $350 a month in solar and electric combined on a cloudy month. Lie #3 Was told they do everything no outside contractors. They pound in my solar array posts. It's a sub contractor. HUGE problems during installation. It's March ground is thawing. They tore up my yard because they did not put ply wood down where bobcat going to trench 200ft to array. Then during their trenching. They hit my propane line for my furnace. Draining all my propane. Make matters worse they tried to rig it instead of calling Gas company. I only found out because I went to cook my daughter lunch and stove wouldn't light. I don't know if they would have told me had I not noticed. I called gas company to have them come and fix it correctly. So, we continue 15 ft later they hit my septic tank taking off Chuck of concrete and breaking the edge of tank and the drain pipe going to septic field. Call septic people to fix. Then they leave huge lumped up trench ridge not smoothed. Literally sticking up 8-12 inches in spots. Left area Tore up from when septic people came to fix tank and their equipment. No grass seed nothing. Call they said get quote we have it fixed. Send quote. 2 years later they approve With written contract with contractor. 8 months later they've still not paid the contractor. Contractor keeps showing up saying Moxie still hasn't paid and is ignoring calls. I've even called to no avail Contractor have filed a lawsuit for payment. I've called them no joke 100 times spoke to President multiple times was assured get fixed. It took 2 years. I've cut down 4 huge trees trying to free up as much light as possible. After tree removal it gets full sunall day. Still doesn't produce to what they said. I wish I went with a wind turbine. Don't go with moxie. They f**k every one.

Run far and fast from this company. The installation process was a nightmare. I had to start-up system myself. It took several months and visits to get the system working correctly. I have had several failures that take months to get corrected. At this time I have a group of panels that are not producing power and a Generac battery cabinet that is not working. So I am missing ~20% power production and only have 50% storage working. Several emails and multiple calls and ZERO response from service department.

Moxie was great through the entire process. Building a design, quote, and installation - especially navigating through the bureaucracy of regulatory approvals and coordinating with MidAmerican. All things considered, the 5+ months from initial consultation to final switch turned on- was well worth the wait especially due to the high demand for their services.

After researching and listening to other companies, I chose Moxie Solar. I felt the materials used in the construction of the panels and mounts were of better quality. The Moxie team was informative and used terminology that I understood. They answered my many questions and addressed my concerns with professionalism. The team did all the filing of forms needed for construction, worked with my insurance company and found affordable financing. After installation when there was a small problem, they sent a tech out right away to resolve the issue. They followed up after my array was up and running making sure everything was working. and continued to keep me informed a year later of new incentives. I have considered installing an array on my rental property and would recommend Moxie Solar to anyone considering installing solar panels.

We have a 7.8 kw system on our business and a 7.5 kw setup for our home. Both were done by Moxie, five years apart. We got great gear, fast professional installations, and experts to deal with the permitting and connectivity. No surprises, no hassles.

First sold me a system and enticed me with a .49% interest rate. Then after signing contract told me that wasn't available and offered me an alternative. The new product I had to pay 6.99% interest or add 20,000 to the loan. I canceled the contract and would never recommend them.

Moxie installed my solar array fall of 2021, and it’s fantastic. The sales process was great and extremely informative. The only company that could provide me with answers to my questions and concerns. Such a great company to deal with.

Moxie was all about selling us the system, then not finishing the job. Before the panels were installed, we had the expense of replacing the roof which was not quite ready to be replaced, and gutter helmets had to be removed and then replaced at an additional cost. After the panels were installed and electrician finished their work, the County Inspector arrived and did not have the paper work from Moxie needed to approve the install. It has been a month now and Moxie will not give us the paper work for the inspector. We were also told that we would receive a rebate from our power company which was denied. We have now made two payments on our solar panels and also high electric payments since our system is not up and operating. Moxie will not give us dates as to when the install will be complete and inspected. I would not recommend this company. Read the fine print of your contract.

After months our system was installed, took 2 months to get activated and now they are ignoring me cause they do not want to pay out the 1,600$ promotion that was given at the time we signed contract. Only upside is the installation crew was awesome and our sales rep Victor was amazing. Ever since it came time to send us our promotional check it's a ghost town.

We bought a 16 array panel and it is working just fine. Our Alliant bill went from $200 a month to $16.00 and we have a surplus as well. Of course there were a couple problems along the way but Moxie addressed them quickly.

In 66 years I have never been ripped off as bad as MOXIE did. They designed the system and it would not work where they put it. It was taken down and moved to where they said it would work. I bought this in April 2021 and it still does not work. They still do not work. I have tried to contact the owner all the way down and no answer no returned calls. Read your contract full of loop holes. They took my hard earned money and walked away. Its sad that a company does a web site with all the perfect promises and BS you want to hear is a rip off.

Moxie did a great job start to finish. Their sales presentation was far superior to others. They recommended panels that were highly rated for cost-effectiveness by third-party reviewers. Their communication during the long process was exceptional. Also, everyone I've interacted with from Moxie has been very helpful. I have highly recommended them to several acquaintances who are interested in solar.

I've had THE WORST EXPERIENCE with MOXIE. I would NEVER recommend their company. My System has been on my house less than 1 year. My purchase is paid in full and DOES NOT WORK! My system has been down for over a month now; I've called all of their dead-beat customer agents and no one will return my call. The best they have for customer service? If you have and issue, they will be happy to send you a link to a YouTube video and then tell you to figure out the shit yourself. My system was created to produce 785 kWH...it consistently underperforms...very much like this company. Once they have your money, they don't give a shit about you as a customer. I could, nor would I ever recommend this company or going solar to anyone. Construction and completion took over 6 months, and when the system construction was complete, they didn't even have anyone turn it on for nearly a month after it was completed. After that, Duke Energy, did not start crediting my account KWH until seven months later; this too was like wrestling with a giant. So, I had the system in place 7 months before I received any credit...and now the system is NOT WORKING!! It's not even a year OLD!!! Moxie SOLAR is a Shit Company. If anyone fr0m their customer service, warranty, and repair department want to come and actually get this system activated and running. I'll pull this review.

My husband and I contracted with Moxie Solar for the installation of a SunPower solar array and battery in June 2021. Moxie started installing our solar panels in August 2021, which was much sooner than expected. The solar array installation went smoothly and quickly, but our nightmare experience started with the electrical inspections (failed 4 times, sometimes for the same reason) and mostly centered around the battery installation. The battery, which was touted by SunPower as being fully integrated with their solar panels, was installed separately sometime in late fall 2021 and is still not functional. It doesn't seem to be well integrated with the solar panels, and Moxie Solar has not dedicated the resources necessary to figure out what the problem is and correct it. Since early December 2021, Moxie has only made about 3 or 4 attempts to get it working, the last one more than 2 weeks ago. Our interactions and communications with the Service Department, even those in management, have been very poor, and our emails, texts, and voicemail messages have frequently gone unanswered. Additionally, our complaints to Moxie Solar outside of the Service Department have been ignored. I cannot recommend this company.

This company has zero communication skills, never finished the project, basically takes your money and leaves one hanging. Since when does the customer do what the contractor was hired to do. Lawn was left a mess with almost 1' sunken Ditch line, never came to fix it. Given the home owner the instructions to activate the system. This company is a total scam.

Bought a ground mounted system and battery back-up for our new home, which is also an all electric home (no gas). Installation process was smooth, and they coordinated well with the general contractor. Process was smooth, timely, and I was kept informed about where I sat in the process. Less than a week after we turned it on we had a power outage, batteries turned on instantly and kept the house going while all of our neighbors where in the dark! Even with a large electric furnace, it's been able to offset my usage.

These guys never return emails or phone calls. Just hiding up there in Iowa.

Do not use Moxie Solar. They are a nightmare! It took almost 7 months after the initial installation before they got the solar to work correctly. Now it is down after a power outage of over a month ago and they won't do anything to resolve the issues. This company is a total ripoff and scam. Please, look for another solar provider, MOXIE is not good. They have only untrained techs who have no clue what they are doing.

My solar install took about 4 1/2 months. 26 panels (no batteries at this time). No problem. PM Rico Silva (Raleigh) and his team were good to work with. The Raleigh office did my install and I do feel that a lot of time was wasted with the electrician driving up (to my location in Virginia) repeatedly and not really knowing how to do his job. I finally got the A team electricians, Stanley and Sergio. These guys were the answer to prayers. They fixed all the errors of the other electrician. The original install team for the panels were great guys, hard working and professional. They had to trench and did a good job. I kind of figured everything out myself with the MySunpower monitoring and got the PV Supervisor on my wireless network. I also reached out to my power company to help coordinate things like final inspection and permission to operate. I'm sure Moxie would have eventually accomplished this, but I figured it didn't hurt to help. Here's the bottom line. Moxie is a growing company, and with that comes growing pains. I was patient and I was flexible. The Raleigh office has only been in operation for about 6-8 months and so I believe this is normal growing pains. If you are expecting no problems at all, it rarely works like that with a solar install. There are always things that won't go perfectly. I am thankful for Rico and all he did to stay committed to the project, even when it was a bumpy ride. The price was thousands less than Sigora solar, and the only close competitor was going to use Canadian Solar panels with much less efficiency and higher degradation rates. Moxie also gives a veteran discount which is more than I can say for any other solar company.

We started our process with Brian, sales, who was amazing. The only employee that gives a crap about the customers. From the program manager, Mr. Tilden who was initially contacted to report continuous lies from Rico, installer I believe, called him in November then texted when got no return phone call. All of the higher-level management do not want to fix any problems that there groundworkers create. We had gotten Enphase batteries which are still sitting in our garage and not hooked up. Once they finally finished the installation after some mysterious legal battle between sunpower and enphase, which by the way sunpower knows nothing about, we still have no way to store any solar that we dont use therefore our solar will not assist in lowering our power bill or be useful if we go to war which is where this country is headed. I have spent several days not paid off of work waiting for people to show that never did to only call two days later to say they were coming that day and were told they could not because I work 45 min from the house. We have reached out to everyone and can get no assistance on how to fix this. We had to make three payments on solar loan where we were told that sunpower would send us a residual check after first loan payment for six months of payments which I am not holding my breath waiting on that check. We have so many different "escalation teams" working on this but no one is getting back to us. This company lies to customers from bottom all the way to the top from installers to upper level that keeps passing the buck to someone else and gets me no where. Our next step may be to file suit as we are paying for something that was promised but not received and left holding a 60,000 bill with batteries that are not operatable and no way to know when because once again we have been in constant contact with three different companies and get no where. This is just no way to treat customers and need to do alot of things differently.

Do not under any circumstances use moxie solar to install your solar. It has been a year and mybpanels have just been cleared to operate but noone has shown us how. My batteries for back up are still setting in my garage floor in boxes and noone will respond to my emails or complaints or texts. They are more worried about looking bad and saving their jobs than their customers. It's been one lie after another. I should have known better when they showed up unprepared and smoking pot on my roof to install the panels. I financed over 50 grand for battery back up and so they have been paid and couldn't care less my batteries are setting in my garage floor. Fuck moxie solar. I hope you rot in hell.

Moxie was very nice at first. After signing a contract with them the second week of August 2021, they invoiced for 30% of the contact price right away and invoiced another 30% of the contract price the end of August. After many errors in the permit application got resolved, a permit was approved the second week of September. Moxie subcontracted with a local electrical company to assist with the installation. Evidently, they had previously installed a system in my city without a properly licensed electrician, which contributed to the delay in getting a permit. The local electrician has fully completed 2 other projects with Moxie, but Moxie has not paid invoices that are past due and they are now considering placing liens on the properties that are completed. The subcontractor will not work on another project and tell me that Moxie will have a very hard time finding another local electrician to work with them with their reputation. It is very concerning that they don’t pay the subcontractors when they collect 60% of the project cost up front from the customers. It is now mid-January 2022, more than 5 months since the contract was signed and the installation has not even been started. I will need to start legal proceedings now in attempt to get my money back from them. The contract states that Moxie “will complete the project in a timely fashion”. Not even getting started after more than 5 months is not a “timely fashion”. I’ve found many poor reviews for Moxie that were written since September. Don’t sign a contract with Moxie Solar! They do not respond to phone calls or e-mails from me or from the local electrical contractor.

I signed a contract with Moxie Solar on June 24th. Since then, there have been numerous delays and mistakes by Moxie. I sent over two dozen photos and went up to the roof of my garage twice to take measurements to send to Moxie designers. No Moxie employee has ever been here. I have been assigned three project managers, all of whom have left the company. I never had any contact from the last one. I was asked by Moxie to sign an interconnection agreement for our power company for an array I did not approve. My project manager, Stacey, didn’t know the agreement had been sent to me. The next project manager, Sam, didn’t know that my payment from a month earlier had not been processed. (I had received two verification emails that the payment had been processed, though the funds had not been drawn from my bank account.) She also could not verify that I was getting Panasonic panels even though I had made these inquiries in an earlier email to her. The wrong metal roof connectors were given to the installers, Kearns Construction out of Dekalb, Illinois, delaying the installation. I have several schematics that are incorrect or incomplete. Project managers do not manage. I was told to contact the operations manager, Ryan, to discuss the delay in the electrical hookup. It had been two weeks since the panels were installed and we hadn't heard from Moxie or an electrician when to expect the connections at the panels and at the meter. I reached Ryan three times in fourteen attempts over two months. Ryan maintained that the electrical contractor who had agreed to complete projects in this area had quit on them and he could not find another one. The secretary of the local IBEW, after speaking with Ryan, said that Ryan was looking for a non-union contractor and that union contractors were looking for work. Shortly thereafter, I called my sales person, Lauren Hein, who informed me that Ryan no longer services Wisconsin customers. Lauren suggested we contact Steve Hoffman, who did call us once, but was unresponsive to my three voicemails. Finally, on December 10th, B&B Electric, a union company arrived and completed the connections over the next several days. My power company came and said the panels were not producing, so they could not test the system. Usually, they said, a representative from the solar company meets them for the test. The ethernet cable for the Enphase communication system was buried with the power line out to the power pole where our meter is, not to the house where my modem is. The ground is now frozen so a new ethernet cable cannot be buried. Steve Hoffman suggested that in spring they could do the trenching and complete the ethernet connection. I told him that that was completely unacceptable. I bought a mesh router system so that my WIFI signal could extend to the Enphase monitoring box on the far side of my detached garage. I researched how to set up the monitoring signal and got it partially working. The Enphase app verified that the panels were producing. The power company came back out and approved the interconnection. It was another two weeks and a call to Enphase, that put in a service request to Moxie, before it completed the monitoring setup remotely. It's funny though, after all the delays, how my final bill came the next day! The only Moxie employee that I have been able to rely on has been Lauren Hein. Lauren has been honest and helpful.

We were very please with the process of Moxie Solar. The installers were very kind and professional thorughout the process. We even had an issue where the installers had to stay longer than expected and they did not complain. We only had one issue with the system in which Moxie sent a service provider out within a week to address and fix the problem.

The follow up does not happen as well as completion of simple work on the job needed to complete contract. They hire electric companies that need a full check of completion of job sights. Employees do not follow up as well as respond to electric company calls. So far Moxie and wolf river electric do not meet even 1 1/2 star for work. It is totally frustrating 9 months later I am still trying to get this job completed by the both of them. Even after contract was signed the panels had to be changed. It is hard when even people do not work hard for Moxie and have very little understanding and then leave.

It has been 3 months since Moxie has been active on my install. There is a small electrical issue involving 50 amp breaker draws from my battery backup that they fail to resolve. Noone answers my calls or emails, and I am left with a $20,000 in operatable system. Piss-poor at the best! My only option is to seek legal action against this company.

We were very impressed by Moxie during the initial sales process. They were patient with us while we dealt with other issues on our new home in during the pandemic. When we were ready to move forward, Moxie moved quickly to get the panels up on our roof. Unfortunately, from there, this process has been wholly disappointing. Contrary to the design plans that were approved by our local electric company, Moxie ran the wiring improperly. This means our electric company has not authorized use of the system and it has sat completely idle for almost two months. Our project manager is unresponsive and unable to give any concrete timeline for resolving this issue. I appreciate that the pandemic has created new challenges for supply chain and labor, but this isn't the cause of our problem. If the contractors who installed the panels followed the approved diagrams, everything would be working fine. At this point, I can not honestly recommend Moxie to others.

I will start from the beginning of my journey with Moxie Solar. I decided solely on Moxie after receiving numerous quotes and based on what I thought was a good reputation. I was wrong, and there has been nothing but headaches throughout the entire process with this company. Take my advice and steer clear if you are reading this review! I will start off with my project manager Sharie Grief, who was not a project manager. I was the project manager who coordinated with the utility company and the other terrible company Green Solar. At MOXIE, there is no such thing as a project manager. Believe it or not, for such a big company, good luck trying to get anybody but the service department to answer the phone. It's a ghost town, and no one will respond to emails either. Some decent people work there; Hannah Ortiz has been exceptional and deserves a promotion for policing the horrible management at this company. This company has no form of leadership or managers whatsoever! My journey began when I received a phone call from Green Solar telling me they had my materials and planned on coming out the next day. This phone call was 3 months after I signed the contract by the way. I honestly was baffled and wanted to know why a company named "Green Solar" was coming out to install my solar panels when I hired MOXIE SOLAR. I called Sharie, my project manager, who was clueless and said, “I am not sure why they are coming out because I thought MOXIE was in your area.” Are you kidding me? What a joke!! The so-called project manager had no idea. Just so everyone reading this is aware, GREEN SOLAR is a low bidder company that MOXIE will outsource to save a few dollars to do their dirty work but still post MOXIE SOLAR signs all over your property. What a scam this company is! Green Solar shows up four hours late on their first day with a crew barely speaking English. There was no oversight whatsoever, and when I asked why they were late, they nonchalantly told me we had to stop and pick up materials. After they arrived they then proceeded to ask me questions about where the panels were going and what the capacity was on my roof. This would have all been communicated if a site crew were to come out which I was told was not necessary. The crew was late every day for a week straight and had numerous problems on the job site. The materials were wrong, trash was left blowing all over my property, they utilized my garage and driveway as their dumping grounds to offload equipment, the installation was a disaster, and they unplugged one of my 22 cu ft deep freezers on their last day. They failed to communicate that to me, so I lost over 5,000.00 dollars in meat. I had to utilize my tractor to offload hundreds of pounds of meat with my wife and bury it on my property. I was furious. My family’s meat was to sustain us throughout the year. The company spent an entire week working at my house on this project. Something was being shipped to my place every day but never seemed to be the right parts from MOXIE. On the last day they told me their work was done, and the system was complete. The only problem was I was missing an entire inverter, and the plan was inoperable. I would call that an incomplete system. The next day it rained, and the trench they hand-dug flooded and was a complete disaster. The rainwater was soaking all around the foundation to my garage, and the 40ft trench was sinking. I was worried my children would get injured. I have a 300 yd gravel driveway that had just been redone with fresh gravel, and they decided to fill the trench in with gravel and put the clay and dirt on the top. Again there was zero management on this Jobsite. I was praying that they were insured, saying the least. I had to get a new shipment of gravel delivered and then use my tractor to fix the mess. All in all, with labor included, I created an estimate of $6,446.32. I contacted MOXIE to inform them of the issues, and I was redirected to the escalations team. This team was created from what I was told through a google meeting from Jennifer Secrist and Leah Furnish because of issues such as mine. I was told that my problem would be handled appropriately and that I would receive an insurance claims for the mishaps. These issues are systemic when companies start outgrowing their shoes. They begin to lose trust and loyalty in customers and consumers. They then go out of business. Three months later, I still have not received my insurance claim for the mishaps. I have called and emailed Leah Furnish, but she will not return my calls or emails. Leah's title with MOXIE is the VP, Process-Policy-People. I was left with no choice to file a complaint with the Better Business Bureau, and my next option will be through a lawsuit. I have given numerous opportunities for MOXIE to resolve this issue before these reviews and complaints. It took over two months for MOXIE to fix my system to render it operable. Within those two months, I was already making payments on an inoperable system. I had my utility company here three times to swap the meter out. They were also very frustrated in the process and wanted to know why I hired a company like MOXIE. This company is an embarrassment, and I feel like a complete fool for hiring them. This process was exhausting, and now I have to deal with them every time I have an issue. I am better off outsourcing my electricians and paying out of pocket when something goes wrong.

This has been the most disappointing frustrating experience I’ve ever had. No you will answer the phone, return a message. The only time I hear from them is when they need money. Look elsewhere!

We like receiving money from the Electric company rather than getting a $300-400 bill every month! On and beyond that fact, we have helped our environment by saving CO2 Emissions of 47,468.5 lbs. and the Equivalent trees planted of 359 since May of '20. We would do it all again. The set up was so easy, Joe Sarb, sales rep. did all the planning over the computer, even planning exactly how to place the panels. The Installation was also quite seamless and clean, not like the usual construction projects. Joe is still just a text message away from my questions. Thank you, Joe. We went with battery backup with Tesla and love them too. Nice to not have to use the grid during the night or on cloudy, rainy days.

I would like to say that Moxie did a great job with the installation process and the product has worked as it is intended to do. I can say I did experience some delays due to inter connect agreements and delays from power providers as this was expected. Joe, my sales consultant was up front and honest and has followed up even after the sale which we appreciate. This has been a good investment so far and would recommend.

Everyone I have worked with has been great. Cody has answered my phone and texts and answered all my questions.

Moxie took care of everything on my project from start to finish and made the process of going solar as easy as I could have imagined

From the initial contact until producing power, we were happy with the experience we had with Moxie. Everyone was professional and went the extra mile to make sure that everything went according to plan. We only have received one bill since everything was approved and up and running but it was a very small bill!