Moxie Solar (Out of Business)

Moxie Solar Giving Green Energy a Black Eye

We contracted our solar system in 2017 with Moxie, with the project completed March 2018 (after we called to prompt them to please start the project). It took a phone call to a higher up staff member to get project going. We put up with problems from everything from paperwork problems to having our system designed on a neighbor’s shop roof, instead of our own. Once these issues were ironed out, we were told by the sales person that the 40 panel system didn’t fit on our shop roof, and we needed to do a ground mount system. Moxie worked with us and communicated well, at that time, so unfortunately, we decided to overlook the warning signs, as we wanted to have a sustainable source of green energy, so we commited to the solar ground system. All went well for 5 years and the app SolarEdge allowed us to monitor our production, until service was needed in May of 2022, when the system stopped sending our kWh of production to ComEd. A dozen calls to Moxie service went unanswered and most emails were ignored. Those that were responded to, we were told to “be patient”. We have currently lost all the summer production that net metering allows us to use in the winter; and we are paying full price for electricity. We were told by ComEd that they cannot retrieve our production from this summer, or any current production, but they sure can charge us for what we use. Moxie, you could have anticipated supply chain problems to get the internet connection device we need to get this $27,000 system back into production. It’s been 4 months and we are still waiting for service. We have asked for information on the repair part so we could hire another company to complete the repair. Supposedly, only a Moxie part/service can be used. Really? Moxie’s 5 star guarantee means nothing! I have kept 5 years of production and electricity cost records; and if Moxie wants to support us as customers, they will need to complete the repair, get our system running, and reimburse us for the losses we are incurring. By all means, support clean energy sources to end our dependence on fossil fuels, but do your homework before committing to any company.

Not to be believed

I have been trying to get Moxie Solar to complete the install of my 14 kVA roof mounted system since August 2020. They have 5 strings of panels installed on the roof, 2 inverters, batteries, and the ATS all installed and 4 of the strings are working fine, but they have yet to get to 5th string working. The last I heard from their Virginia Service Department was on June 7th and they were supposed to be setting a service call within a week. No service call was ever scheduled and now noone from the company will answer my queries.

Communication lacking

After months our system was installed, took 2 months to get activated and now they are ignoring me cause they do not want to pay out the 1,600$ promotion that was given at the time we signed contract. Only upside is the installation crew was awesome and our sales rep Victor was amazing. Ever since it came time to send us our promotional check it's a ghost town.

Lack of management, communication, and competence.

I signed a contract with Moxie Solar on June 24th. Since then, there have been numerous delays and mistakes by Moxie. I sent over two dozen photos and went up to the roof of my garage twice to take measurements to send to Moxie designers. No Moxie employee has ever been here. I have been assigned three project managers, all of whom have left the company. I never had any contact from the last one. I was asked by Moxie to sign an interconnection agreement for our power company for an array I did not approve. My project manager, Stacey, didn’t know the agreement had been sent to me. The next project manager, Sam, didn’t know that my payment from a month earlier had not been processed. (I had received two verification emails that the payment had been processed, though the funds had not been drawn from my bank account.) She also could not verify that I was getting Panasonic panels even though I had made these inquiries in an earlier email to her. The wrong metal roof connectors were given to the installers, Kearns Construction out of Dekalb, Illinois, delaying the installation. I have several schematics that are incorrect or incomplete. Project managers do not manage. I was told to contact the operations manager, Ryan, to discuss the delay in the electrical hookup. It had been two weeks since the panels were installed and we hadn't heard from Moxie or an electrician when to expect the connections at the panels and at the meter. I reached Ryan three times in fourteen attempts over two months. Ryan maintained that the electrical contractor who had agreed to complete projects in this area had quit on them and he could not find another one. The secretary of the local IBEW, after speaking with Ryan, said that Ryan was looking for a non-union contractor and that union contractors were looking for work. Shortly thereafter, I called my sales person, Lauren Hein, who informed me that Ryan no longer services Wisconsin customers. Lauren suggested we contact Steve Hoffman, who did call us once, but was unresponsive to my three voicemails. Finally, on December 10th, B&B Electric, a union company arrived and completed the connections over the next several days. My power company came and said the panels were not producing, so they could not test the system. Usually, they said, a representative from the solar company meets them for the test. The ethernet cable for the Enphase communication system was buried with the power line out to the power pole where our meter is, not to the house where my modem is. The ground is now frozen so a new ethernet cable cannot be buried. Steve Hoffman suggested that in spring they could do the trenching and complete the ethernet connection. I told him that that was completely unacceptable. I bought a mesh router system so that my WIFI signal could extend to the Enphase monitoring box on the far side of my detached garage. I researched how to set up the monitoring signal and got it partially working. The Enphase app verified that the panels were producing. The power company came back out and approved the interconnection. It was another two weeks and a call to Enphase, that put in a service request to Moxie, before it completed the monitoring setup remotely. It's funny though, after all the delays, how my final bill came the next day! The only Moxie employee that I have been able to rely on has been Lauren Hein. Lauren has been honest and helpful.

Moxie's communication on install details in Florida is very poor

Moxie does an excellent job of selling their services and communicating what I would guess they hope will happen and unfortunately it didn't work that way for us. We would, however tell you that their sales person - Brian Handelsman, and back office team of Carolynn Hendrickson, Becky Ray and Lee Anne DiCecco were all easy to work with and did an excellent job of communicating and staying engaged.. However, when it came to communicating the delivery of materials and having everything the contractor needed their "Market President" who is located in Austin, TX was one of the poorest communicators and had absolutely very limited follow-up to explain anything that was going-on from delivery of materials to what day the contractors were going to start. They just showed-up.. Unfortunately this person was also responsible for scheduling materials and manpower as well as managing the permit process with St. John's County and without a doubt was one of the poorest communicators and marginal field leaders I've ever encountered. This person allowed the electrician to only pull a permit for "electrical repairs" and not "solar panel installation". The net result was a delay in getting FP&L's approval and necessitated our direct communication with county officials to secure the right verbiage for the FP&L Permit. Until Moxie hires a person specifically for the Florida market I would be reluctant to recommend them in any matter whatsoever and certainly anyone using Moxie should ask who actually manages the materials and scheduling in Florida.

structured my loan wrong

so i was given 2 options, lower payment and pay the tax rebate in april, or higher payment with no payment in april i told them i wanted to use the tax credit to pay off credit cards and they still structured it to where i have to pay $5,100 come april. spoke with the financing company and they said sorry your out of luck

They don’t finish

I had a system installed and for the last 3 months my energy bill is around 80 dollars still. No one has come out to set the monitor system up to see what’s wrong all they tell me is they will put out a new ticket in its been 3 months.