Moxie Solar (Out of Business)

Ground mount array

We bought a 16 array panel and it is working just fine. Our Alliant bill went from $200 a month to $16.00 and we have a surplus as well. Of course there were a couple problems along the way but Moxie addressed them quickly.

Give them a chance: Growing Pains, but good people

My solar install took about 4 1/2 months. 26 panels (no batteries at this time). No problem. PM Rico Silva (Raleigh) and his team were good to work with. The Raleigh office did my install and I do feel that a lot of time was wasted with the electrician driving up (to my location in Virginia) repeatedly and not really knowing how to do his job. I finally got the A team electricians, Stanley and Sergio. These guys were the answer to prayers. They fixed all the errors of the other electrician. The original install team for the panels were great guys, hard working and professional. They had to trench and did a good job. I kind of figured everything out myself with the MySunpower monitoring and got the PV Supervisor on my wireless network. I also reached out to my power company to help coordinate things like final inspection and permission to operate. I'm sure Moxie would have eventually accomplished this, but I figured it didn't hurt to help. Here's the bottom line. Moxie is a growing company, and with that comes growing pains. I was patient and I was flexible. The Raleigh office has only been in operation for about 6-8 months and so I believe this is normal growing pains. If you are expecting no problems at all, it rarely works like that with a solar install. There are always things that won't go perfectly. I am thankful for Rico and all he did to stay committed to the project, even when it was a bumpy ride. The price was thousands less than Sigora solar, and the only close competitor was going to use Canadian Solar panels with much less efficiency and higher degradation rates. Moxie also gives a veteran discount which is more than I can say for any other solar company.

Great team, happy customer

Missing a star because I had hoped there was a way to store the unused portion of the power. (I'm not thrilled with the buy-back program.) So happy with the fact that the team took on all permissions regarding our HOA. It was a relief not to have to deal with that. Thank you Moxie. Have already talked about you to neighbors.

Moxie Solar: Good, but could have been Great.

Moxie Solar provided me with a fair, straightforward and honest solar installation experience. I agreed to a price and got exactly what I paid for. The Good: Full consult, turn key installer (meaning they do everything and all you have to do is sign some documents and pay), and no surprises as in, they give you what you are paying for and what you expect. The Bad: Some "used car salesman" sales tactics and Moxie was horrible with giving me updates on progress of the project especially during the permitting phase. When I signed my contract, I was still an active duty Marine and am now a veteran. When I got my consult, Moxie was offering a "watts for warriors" sales incentive that essentially cut you a $1,000 check if you were active duty or a veteran after the system was installed. I did not get that because that promotion was over before I signed my contract. My complaint here is that I was offered specific pricing when I was given my consult and incentives for active duty and/or veterans shouldn't be time specific. If you're going to offer a military only incentive, you should give the pricing based on that incentive. I was given my consult in July and signed my contract in September. I did not receive that incentive. It just seemed like a sleezy sales tactic at the time because the consultant basically said, you need to sign the contract now so you get this before it runs out. I was not ready because I was transitioning out of the Marines and my family's financial world wasn't solid enough to sign right then and there. Second major complaint is that I essentially had to beg through email for Moxie to give me weekly updates on where I was in the process. I wouldn't hear from anyone for weeks at a time and when you are throwing down close to $20,000, you want to know what is going on. I didn't know when my system would be installed until the afternoon the day before the installers came and that wasn't even Moxie that told me. Bottom line is, Moxie needs to improve on their customer service and give at the minimum weekly updates to customers on what is going on, timeline updates, and to answer questions that pop up as time goes on. You can see the my process timeline and other solar videos related to my array at my Youtube channel: Clay Bearman 4/5 stars

Good people working there.

A local company with good reviews who carried the products we wanted. There were delays getting the full system installed and functioning properly. It can be hard to know who to call when you have questions because there are so many people involved.

Updated

Update: Moxie finally contacted me and apologised for the delay in contacting me. They admitted their fault in lack of communication. I was told that they did some offsite trouble shooting and my inverter was bad. They ordered me a new one and told me it would be in the next week. Well I got 2 more calls later that same day saying they found one in stock and would be at my house that day to install it, which they did. We had some problems getting the app to communicate but they came back and fixed that as well. I am happy with the level of service provided after our initial problems. They service staff is very nice and professional. We bought a solar system from Moxie early September 2019 and were told we just missed the 2019 guaranty date by 2 or 3 days but since it was so close, they said it would be done that year to take full advantage of the tax credits. Well due to giving us the wrong email address of the bank for financing and then quoting the system wrong, we experienced many delays. They had no sense of urgency. I was calling and not getting call backs. Finally my husband stopped in the office to talk to someone. After that, things began to progress. We got installed in late November, and with Alliant approval and only a week to go, they still hadn't come out to turn the system on. We finally did it ourselves. Now 6 months later, we have had a non functioning system for 5 days during the longest, sunniest days of the year when we should be covering our usage and banking for the winter. Several phone calls and emails have gone unanswered. We don't know what the problem is still. We were told when we spent 30 grand that they would monitor the system and inform us when a problem arose. They said they would know before we did. That did not happen. They still have not contacted us since it went down. It is very clear on the monitoring system that it is not producing energy. The promised monitoring was the deciding factor between 2 quotes we had. Stay clear of this company. I wish I had used the other provider.

16kW

UPDATED 6/26/2020: They admitted their errors and have recently went above and beyond to make sure system is up and running properly. Including sending an electrician to look over the system after hours. ----- Bought a 42 panel array December 20, 2019. Finally installed and turned on April 24, 2020. It was a ground mount and was told it'd move ahead of the roof mount systems. June 17, 2020 the #1 inverter quit working according to the SolarEdge app. Numerous phone calls, emails, and submitted tickets have all went unanswered by this company. However when I select free consultation for new customer someone answers the phone. Then transferred to another voicemail. They don't care about systems they've already sold. Just the next dollar for the system they're going to sell.