Momentum Solar

Salesman lied!!!

Referred by a friend. Leasing panels. Told new bill from Pseg would be about $5.00 per month. They didn’t install enough panels. My Pseg bill with panels range about $160.00 plus the cost of the panels. Never in my life had this type of monthly bill. The Salesman lied throughout our meetings.. Taking advantage of a naive senior. I want out without any penalty!

0 out 5 stars, horrible customer service

Ever since signing with this company, I have received absolutely horrendous customer service. My panels havent worked properly since installation, they have been impossible with getting them to replace the panels (cant get a hold of the site Manager and several missed appointments without a heads up or explanation)..... so basically I have panels that I am paying for that are producing less than what they are supposed to, I owe the electric company several hundred dollars that they are refusing to cover, even though they are supposed to...... I wish I never did business with this company. DO NOT make the same mistake I did!!!

Horrible experience with Berlin CT office

On October 17, 2020 my husband and I signed a PPA agreement with the Berlin, CT office of Momentum Solar. Worst decision we ever made. The first install team showed up on December 21st, 2 days after a snowstorm to begin the install. I asked the lead electrician on the team to please not use shovels to clear the snow because the roof was only 8 weeks old and we didn’t want it damaged. He looked at me and said “once we set foot on the roof, we own it, so if we need to use shovels, we will use shovels”. I was extremely taken aback by his rude (and blatantly incorrect) comment. They did use shovels and caused damage to the roof in several locations. Corners of shingles are broken off and the plywood is exposed. We reached out to them with phone calls, texts sending photos of the damages and emails, but the only response we ever receive back is “we will look into it and get back to you”. Then they disappear again. They currently have an amendment they need us to sign, but we are refusing until they repair our damage. Our refusal to sign their documents each time they call is the only way we seem to get their attention. As of today, February 6th, we still haven’t received a response from them on the damage, even though they are contractually obligated to repair the damage. We emailed the corporate office also and are hoping they can assist. If not, we will be forced to seek legal assistance. At this point I don’t know what else to do……

Scammers Run Away

I have file a complaint on Momentum Solar on bbb.com please file a complaint asap to stop this scammers. I paid $11,500 for my solar system back in 2019 ever since i am paying two electric bills, now i am paying $120 on the month of January 2021 no ac no heater on a 805sft home. The house has everything updated new 2019 appliances, water heater with timer and 2016 ac unit, and new led lights in 2019 everything is energy saving. I keep calling them and they keep giving me excuses. I have proof that we all are getting scammed. Here how i got proof, I turned off switch on the outside and the inside switch for the solar. My usage for month of October with solar was 471kwh the waited a month and the usage for November was 470kwh ???? makes no since right. If you want to try it here is how. Make sure you turn it off at nigh at 12am when the your next billing is due. Exp: If the next billing date is 2/7/21 Make sure you turned it off on 2/6/2021 at 11:59pm. Make sure the month will be the same as the as the coming month best as possible. Right now will be the best. Take a picture or video of your electric meter once everything is off for the solar, keep track of your meter Evey week with video or pictures, this way you can keep track of your usage and compare it to your billing and have proof if you are really using more or not. Wait till your next billing date example 3/7/2021 at 11:59 to turn on your solar panels. Like i mentioned run away from this people.

Does not deliver!

I paid $15,000 to generate clean energy and reduce my electric bills. Last bill was $170! This is for an 1800 sq. ft. house, one person, no air-conditioning month in Florida. I sent my bills to Momentum in October, they were verified as received, but I have heard not a word since then, despite my follow-up email and phone messages. Something is wrong here, and the Customer Service and Billing departments are part of it.

They lied!

The salesperson lied said we wouldn’t be paying anything for electric once installed, said we needed a new roof which we stupidly financed through them, now my bills are still over 100 a month plus the roof payment I’m not saving anything. Promised a Nest thermostat during the sales visit, never received it. Called regarding the bills continuing to be high and the person who took my call was very uninformed and could not answer why said she would call me back........nothing, no call back. Do not agree to anything from this sham of a company. My overall rating is really 0 stars.

THIS IS BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH!!!

Momentum Solar is the worst company for customer service. They promise you will save money, and then when you get bills continuously that you were told you wouldn't get, they do NOTHING about it. Twice I submitted bills, some over $150.00 (that was beside the monthly fee I paid to them), and was told they would analyze them and get back to me in 10 days. One month later no call back from them. Then I called them and was put on hold for a fortnight only to be sent to an extension where I couldn't leave a message because the mailbox was full. I have been receiving bills from PSE&G that I was told would never happen for over 2 years. Please do yourself a favor and stay away from this company!!!!!!

NEVER USE THIS COMPANY

Do NOT under any circumstances get solar with this company. We started our process with them August 6th 2020. It is now November 18th 2020 and our solar still has not been turned on. We are completely kept out of the loop, and if we do happen to be able to get ahold of anyone, no one has ANY idea what is going on with out project. First we had someone come out and inspect our roof, that person recommended we get a new roof on our detached garage before installing panels. They then sent another man out for a 2nd opinion who also agreed and showed me pictures indicating we needed a new roof. So I agreed and re-signed the contract to include the new roof that they would install. 2 weeks later a different department calls saying they want to install the panels the next day, and I said we were told we needed a new roof before installation. They put me on hold and said the "VP of roofing" disagreed and we could proceed without the new roof. I was VERY confused. Then the crew showed up the next day and all 8 of them agreed that I needed a new roof before they installed!!! I was FLOORED! It was pure insanity. I told them all to leave and talked to a project manager. They confirmed we indeed did not need a new roof and sent the crew back out a week later to install. The day they decided to install happened to be a torrential downpour and it took them 2 days to get them installed. They totally ruined my grass, broke the ceiling light in my garage, and destroyed my front porch with mud while the who crew huddled out there to escape the rain. The installers also were not able to connect the front and back house electrically, so I had to wait another 2 weeks for them to send out a professional electrician who had to drill through my roof and have ugly wires connecting the front and back house up in the air. Finally the panels were installed, I thought we were home free. THEN I get a surprise email from Momentum telling me that me and my husband need ONE MILLION DOLLAR personal liability insurance before they could turn on our solar. Something that was in the very fine print of the 45 page contract I had to sign 3 times due to their issues. This type of insurance isn't even covered by your normal home owners insurance so we had to get another 3rd party to and pay $500 dollars to get it. BUT that still was not then end of this nightmare. Next the city had to come out an approve of the installation job. The City showed up and DID NOT APPROVE of the way they had grounded the system. So they had to come back and do more work. At this point i thought we were also done but here I am on November 18th, 4 months of chaos later STILLLLLL with no solar turned on. I called Momentum again and they couldn't connect me to anyone to had any idea what was going on. do yourself a favor and NEVERRRRRRRRRRRR get solar with the company, It was a total nightmare and is still not over.

Should have read these reviews before buying

Salesman, Richard Hill, super pushy and flat out lied about what he was selling. From the "Net Metering" which isn't offered by my electric company, to the promise that if I wasn't satisfied they would remove the panels, to the amount of money I would save every month (growing 4% for the next 20 years). The 9/10th offset (ie 90% of the power I use will be from the solar panel) is actually 62% so far. I made no changes to anything going on. Actually raise the A/C two degrees hotter than before the panels. They based it off last years data...not sure how they calculated what they did. Put the panels in the front of the house as well, when they said the back of the house is all that was needed when I signed the documents. I thought I signed a loan application...turned out to be the actual loan - even though the rest of the inspections, to see if it was possible to give us the right amount of solar was possible, had not happened yet. He promised paper copies, instead he sent a link to the bank that had electronic copies. In reality, the electric company buys what I don't use during the day at half the price they charge me for the same amount of electricity - guaranteed loss! My electric bill for the first month was $100 dollars plus the $204 I have to pay for the panels. I have only had 1 $300 electric bill in my life - now I can expect them for the next 20 years. DO NOT buy what they are selling. Customer services is slow - "you are caller number 1 in the que and it still takes 15-20 minutes to get a hold of someone. If you request an automated call back, they never call. When I told them to remove the system they said "we can't we are just a sub-contractor for the bank". When I finally got a hold of Richards manager, he said "He was new at the time, I will make sure he gets some continuing education" - to late for me, I am told I am stuck in this "contract" where nothing they have promised is true. Furious doesn't even describe how I feel about being scammed like this. Record everything the salesperson says and get everything in writing. If they tell you tehy can't guarantee it, it is not worth buying!

Lousy customer service

Everything is wonderful until they get your money then they don’t reply to texts, phone calls or emails.

Worst Company to work with

There isn't much to talk about this company. They will call you come your home to get you solar. Once you start working they will give you incorrect quotes which they never agree on by saying we gave you incorrect pricing and we can't honor it. They keep doing the same until you agree to their price.

solar panel dosen't function, customer service sucks

i chosed the system to help my electrical system exspecialy during the hot summer month here in tx and all i have seen is trouble and headaches. all customer service does is give you the run around, and when you ask for management they don't even answer. that what customer service tells me. No one has even show up to even try to fix the issues

do not believ them

use my roof to make money for them.Forge the signature and do not show contract after is to late. I think all customer should take Momentum to the court.

Garbage company

Absolutely the rudest people to work with. They do not care what the customer says & will fight with you until you are blue in the face. They just want their money & the customer can go blank themselves once those panels are up.

Not the truth

It’s a whole con game. They told me my bill will be less than my con Edison bill. In fact it’s way more than my con Ed bill. They twist the truth to get you on board. Now they are saying that you pay more during the summer months. Bologna, run when you see them coming

Worst company ever. Don't walk, RUN!!!

They do terrible work and they're extremely dishonest. Do NOT do business with this company!

Worst!

I have ordered Solar Service via Momentum Solar and no follow up and no communication and no response. Such a bad decision to order the service from Momentum Solar. 1. They don't even spell you name correctly on their contract and asked them to change is many times. 2. When you request the information they don't response. 3. Project manager name Amanda Txxxx not respond email or text message which she recommand to do. 4. They only answer when they feel like it and lie to their customer. 5. PSEG already gave them answer and when I called PM Amanda pretend she did not know about and which she knew. 6. NJ Energy sent me few email about follow up something that they've request under my name. 7. I have contacted them via call and email still no answer about my cancellation status. 8. DO NOT ORDER solar via Momentum Solar. All they want is your money! It is not worth to talk with them.

SCAM SCAM SCAM

Do not use this company, the contract is a TRAP, they’ll tell you that you’re gonna have a monthly bill that is not gonna change IS A LIE! My monthly bill went from $88-218 I’ve been calling to this company looking for answers nobody responded, next stop will be in court.

Lying salesman

Salesman came promised a lot looked at our bill and said he would build us a system that we would never pay more than 200. Convinced me to put panels all over my brand new roof when I originally only wanted them in the back of the house but the extra panels would guarantee I would never pay another high bill to the electric company. They were right I only pay the electric company $5 a month but I pay momentum double what I was told I would pay a month for power and the price keeps going up. Save yourself the trouble and just pay the electric company cause either way the number you pay won’t change just the adress where u r sending it

What a scam

I fell for installing solar panel system in my property about three years ago, what a mistake. The information given at the time of presentation is mostly lies and deceptive. I'm so regretting this decision. Won't advise to my worst enemy to use this company.

THEY WILL NOT TAKE DOWN THE PANELS IF YOU NEED TO SELL!!!!

We have been having a hard time selling our home because no buyers want to assume our solar loan. So we talked to the loan company and they expressed that we could usually take the panels with us as other clients have done. MOMENTUM SOLAR SAID NO THEY WILL NOT TAKE THEM DOWN FOR US AND SOMEONE MUST ASSUME THE LOAN. This has left us in a real tough spot. There was no good explanation as to why! They just said they only do that when we need to reroof our home. Don't go with them!

Momentum Solar is a SCAM. They are an extremely dishonest compa

Salesman lied about everything. Said we'd get a $10 bill from FPL. That happened twice. We are getting $70 to $110 electric bills. We have a separate hot water system so they can't say it's that costing money. They also don't tell you that you have to buy a million dollar insurance policy to protect against you electric company. In theory, solar should work here in Florida but not with this companies apparently cheaply made panels. They say they will monitor your system and if there's a problem, will have someone there within 48 hours to fix it. We had 10 panels not working for 2 1/2 months and no one was here until I complained about our high electric bill. This entire company is a SCAM!

Momentum swindle the cutomers.

Momentum sales agents tell all lie to the customer before installation. They say everything is free, but after installation you see a large bill. They transfer the bill to a third party (Dividend Finance). After that you need to pay all the cost with high interest. Secondly, they tell you it reduce your electric bills and you need to pay only one bill, no separate bill for solar panel. In practice, I see my electric bill increased instead and on top of that I have to pay the installment for the loan. Now, If I call/email them their sales agent never respond. If you call to their customer service, they try to convivence you saying some false explanation. So, please be careful before dealing with them. And Nothing is Free!!!

Horrible customer service

Their roofing department lack in professionalism and integrity. Permit was pulled for the rook on Dec 31, 2019. Re-roof was scheduled to begin Jan 29th. They came once and started the roof. roof leak, failed inspection and more than a month later - no word from them. We call and email Momentum solar and get no response on emails. When we call we get the same response - waiting on the city to approved a revision of the permit - since Jan 29th..? I called the city twice to confirm that there is nothing lending on the City's side. They did confirm that the contractor needs to pay for the violation fee prior to the City approving anything else. Just lies, regretting the minute i let these people in my home.

Review more company

This company process a project very slowly, not because a uncontrollable factor such as permit or inspection. They do not much focus on customer's need.