Momentum Solar

Buyer beware!

First off my salesmen quit right after I signed up and then I was handed a Project manager named Caleb Wilson. After I signed the contract months went by and I had to cal to find out when my panels would be installed. 15 months later find out I was not given the proper paperwork or even told tit was my responsibility to apply, I didn't even know where to sign up for PA energy credits. So I lost a few hundred dollars because the year ended and I can no longer apply for 2021. I am still in the process of applying and come to find out Certificate for Completion wasn't signed by the utility company Peco. Great job project manger Caleb or their the so called state department at Momentum. Repeatedly asked to talk to a supervisor and no one returns your call. They have made the sale and now it's a ghost town. I wouldn't choose this company again even if they gave me the panels for free. The entire process has been a struggle. Please look into another company if you are interested in solar panel and save yourself the headache. Do your homework and I should have know better to find out they are a LLC. Get the feeling Momentum does this all the time with limited liability.

Super Shady - do NOT RECCOEMEND

Absolutely most annoying company to work with. DO NOT WORK WITH MOMENTUM SOLAR!!!!!!! Sales came to the house with a contract for 25K. Assumed the price was in the appropriate range so we signed because there was a three day cancellation policy. Immediately afterwards we found prices between 15 - 20 K, from small local companies to nationwide providers. We called back and asked why the price was so high. Our sales person "forgot" that we don't have any trees in our yard and that the price could be just 20K. He said would write up the 20K contract for us and also have written confirmation that we would not be on the hook for the 25K price tag. However we received absolutely no further communication - no new contract at 20K and no written confirmation that we would not be charged for the 25K. Today we got a call back from the office and it was just 30 minutes of badgering. At one point I had to interrupt him repeatedly just to have him confirm that the contract was cancelled. he just kept asking me questions so I told him I would continue the conversation after we had written confirmation that the contract was cancelled. STILL NO WRITTEN CONFIRMATION. I will probably need to call back and sit through another sales pitch - or contact a lawyer. Momentum is overpriced and super shady. Everyone should take their business elsewhere.

MOST UNPROFESSIONAL COMPANY

Had occasion to interact with this unprofessional company. 1. First time, a sales rep came to my house and promised to send me the quote, which he never did. When I called them back someone answered promised to send it, hope you all understood, I am still waiting. 2. After few months last week got a call from this unprofessional company, confirming the appointment today at 9AM. No one shows (expected), when I called they said, oh, it was scheduled for 10AM. They don't keep their promises. One may want to rethink

Momentum Solar will try to take advantage of you!

Do not purchase solar panels through momentum solar! They will likely try to price gouge you, incorrectly estimate your energy usage, and take advantage of you as much as possible. A sales rep, Omar Sham, came to my home and discussed adding solar panels to my house. He did the electricity usage calculations based on only two months of my energy usage, which makes no sense; it is best practice to use 1 year's worth of energy usage. He then began to oversell the solar system promising that I would be saving money and not needing to pay electricity bills; unfortunately, I believed him, and I ended up paying the same electricity bill AND the monthly payments for the solar panel loan (roughly $180 per month from $90 per month before panels). The sales rep promised a 30-year warranty on the installation, and when I received a copy of the signed documents, it only had a 10-year warranty. The price I paid for a 4.9kw system was $22,224.85. This is more than DOUBLE the average cost for a 4.9kw system at the time. After reaching out several times to support, they had a slow response time and acknowledged that I paid more than the average cost and tried to give me a discount on added solar panels to reduce my electricity bills to zero. This would have been fine, but their discounted rate was 6,650.00 for a 1.9kw addition, which is still far above the average cost per kW, and they did not offer any financing options (required cash payment). Overall, Momentum solar uses shady sales tactics to pressure unsuspecting homeowners to purchase solar panels that are way over market price; they overpromise and under deliver. Please do not purchase panels from Momentum Solar.

I should have done my homework and checked out Momemtum!

I bought a Momentum Solar System and I think I have a quality system even though it does NOT produce the savings I anticipated. From the very start I found Momentum to be unresponsive to my questions - and they still are. They did not perform the installation I was told to expect and their installers were not prepared to perform that installation. They cost me $700 extra money by having me have some trees removed, even checked the before installation to be sure the trees were down. Then their installation was not even close to any shadow those trees produced. I have asked them for info regarding why FPL credits me for only about half what their system shows is being produced - NO RESPONSE!

Signed contract and was approved for my house to go solar. Prior to entering in contract I had trees close to house removed/trim. During negotiations sales agent confirmed (as indicated in thier paper work) that if additional tree cut was needed company would do it. However, when it came time to fulfill this agreement company renaged on pledge and instead tried to convince me that adding Additional panels and turning them a different way would solve shade problems. Definately was not a good experience and off course I cancelled as this was a bait and switch operation.

Misleaders

be careful with the pricing and promises they made. they charge more they mislead with pricing and they never meet the promised or committed saving of power bill to me.

Scammers

This solar panel company is a fraud, they do not fully disclose what you are getting into and promise you savings that will never materialize. Their sales tactics are aggressive and deliberate. I regret having ever dealt with them and having their system installed on my home. I am now stuck with this horrendous lease and cannot sell my home for another three years because they have a hidden clause that states you cannot payoff the owed amount of the system until 5 years after it is installed. The salesmen are TRAINED LIARS who leave out important details of what you are getting into and cannot reverse after you enter into the agreement. I am a disabled veteran who now has this albatross around his neck for the next 23 years. Please do not deal with these people, if you see them coming run!!!!!! -Ralph Velez U.S. Army DV Ret.

This company is sucks and there sales man doesn’t know what the hell they’re doin!I suppose to get 20 panels and they could install only 16 panels cuz this company could not install on my roof funny!Im still paying between solar and electric company around almost $220 month and I never pay that much before btw I have gas in my house not all electric so this company doesn’t know what the hell they’re doin so please guys do your search first and will not recommend this company at all to anybody very bad experience

roof

momentum solar is in partners with momentum roof i needed a new roof roofing department install a new roof shingles and EDPM rubber roof all of my rubber roof is bubbling up and lifting up i don't recommend momentum solar or the roofing department to anyone

Never Expect a support after installation when system in trouble

Sales - Nice & good following up Installation - They do not carefully handle roof & shingle. I have fixed some broken shingles so many missing water seal on cracked shingle, hard to expect someone will install a system with a full responsibility, or, maybe I have too much expected. I have no complain on them. Service - This is what I am talking First - one of micro-inverter has failed (1) I have requested to fix (2) service guy installed wrong hardware, and force me to use low & used hardware (3) he replace with a right hardware after I complain but, just put on the roof (4) i have asked to fix (5) they fixed - put the micro inverter the back side of panel using black tap (It is not joke) (6) all fall down, and I have fixed by myself yes, it is a history, maybe the service guy is not much educated. Second - some of inverters are starting to stop working for 5 minutes, 1~3 times every day. and, it become getting worse. more inverters and more frequently. (1) engineer from momentum - need to replace MI but need to talk with Enphase first (2) I have contacted Enphase - not much info, just basic information and firmware update and limited info on me because I am not an installer (3) after week from request of information, no response, so, send an email, and got a call Momentum CS said - still good amount of production so, system is a normal. I think, they can not say that.. honest answer is 'the problem is not normal, just the effectiveness failure is just ~1% now'. I have paid $16k for the system, they can not say 1% ($160) loss is normal. I have paid 100% of payment, to get a system is working 100% of time even the efficiency is not 100%. but, My system is working just 99% of time. Problem is a problem, if that is small to fix now, they have to excuse instead justify with a irony words. Let me explain using TV, your TV is turn-off for 5 minutes, 1~3 times per day. so, you have complained, they said 'Most of time working well' so, that is normal. this is not just for 1-2 years device or system, if buy a system, have to use over 10 years, even 25 years. The technical support & service is very very important. Unfortunately, so doubt on it I have been collecting all records about all issues, and provide it.

Inept, Unprofessional Company

I would not recommend using this company for your solar system. The company has failed to take care of installations needs for installing protection for my portable generator. They were informed of this when I signed up for the system, when my home was surveyed and when the installation group showed up for the install. It is now 2 and a half weeks later and still not protection installed. In addition, upon asking about the status of my system being inspected and getting a meter change from Duke Energy, I was given information which did not add up to the true facts. I now find that Momentum has never submitted the system to the county for inspection and as a result I am nowhere nearer to system use than I was before I agreed to buy the system Their customer service department is not helpful as well. Though my salesperson told me on two occasions to contact customer service with the number he gave me in a folder, I never received said folder and had to search for a contact number as I was never contacted by this department even after asking the salesperson to have them do so. Upon contacting the customer service department, they failed to follow up in returning my call the next day with the information I requested. I had to again call them and still was not provided with information. I went investigating with my local county office for building permits and found out my system has never been scheduled by the installing company for a county inspection. In addition, Momentum never posted the completion card on my house for the county inspector to find. Bottom line....they are very quick in asking for payment as each section of the plan completes, but once they have 90% of your funds, they lose track of you and any actions required to complete the installation/activation of your system. They do not appear to have any system to track completion and if they do, they do not take the time to review it and move actions on to complete a project. So, save yourself some time, money and headaches, find a different company for your solar system

Worse than car salesmen

I scheduled a consult at a home show. The gentleman arrived 40 minutes late. He was unorganized, seemed confused and repeated himself. He seemed unfamiliar how to read an electric bill and was using the wrong number to make computations. I was willing to look over all that. The kicker was when I mentioned battery backup, 1: "We don't sell battery backups. They cost to much and the technology is lacking. Seriously? When I told him we're done talking if that's the case 2: he called his manager who said it cost $15-20k for a battery backup system. Which is it $15k or $20k? I told the installer their price for battery backup is far beyond any of their competitors 3: No worries we price match. Strike 3 1st they don't do battery backups at all then well we do but its expensive then it's no worries we price match. Typical car salesmen bull... and if they price match then they know they are way over charging in the 1st place I told the gentleman we're done he can leave.

Horrible

This company gives a bad name to solar in general. The worst experience I've ever had with any company or product bar none. Run away. I was sold I, I was lied to, I was ripped off. They sold me on a solar system on a house that was 3 months old. short story. System was promised 85% offset, turned out to be 46% after 18 months average. Average bill was 90. Now it's 175 plus an $88 solar loan. So I spent 20k to nearly triple my electric cost monthly.. what they don't tell you is switching to a net meter electricity provider double you kwh cost. Momentum won't help they don't care, they don't respond for months when they do they just want another 20k to fix it. Refused to come out to even check the system is working. THEY ARE TERRIBLE. Use anyone else. They will just be another company that goes bankrupt from lawsuits and open under a new name.

Terrible output

We bought a house that already had momentum solar panels installed, the contract saved the previous owners money but we got in on their contract after all of the Incentives were over. Our expected panel output is supposed to be around 700 kWh (which I feel like is extremely low considering the sheer amount of panels that we have on our roof) the actual output is 400 or less kWh. Doesn’t even save 20% off our electric bill (2700 sq ft house) and the financing payment more than double the amount we would pay without the panels at all, thus negating any cost saving at all. Don’t do it, it’s a rip off.

I wish 0 was an option. Taking advantage of elderly!

Just found out that my dear friend Doris who is 91 years old, almost deaf, mostly German speaking was coerced into signing up for solar panels!! She doesn't remember signing anything but there is a recent permit filed on her house from Momentum Solar. She is worried sick about it. Sounds like we will contacting a lawyer.

ause

I am very displeased with your service and responsiveness to my request for taking down and setting back up my solar panels when I had my roof replaced. I received friendly service to my phone calls but never received a return phone call. Also, I was lied to by the scheduling dept when they said I was scheduled but the "scheduling" was never entered into my file. We did get the panels taken down and put back up but it took almost two months, and numerous phone calls, to get the panels put back up. Your representatives are very friendly over the phone, but the lack of follow up and the need get the home office involved was unsettling. I am not inclined to recommend you because of your lack of professionnal service.

Trust ?

After having the panels installed and also an unneeded new roof my driveway was destroyed and as of today (2) two years later I have not received the promised cost of the repairs monies and every time I give them a call, am told a call back is scheduled from them. Today 09-08-2021 I left another message on their system because there is no agent to get my call so, Will they call me?

Worse company every dealt with

This has to be the worst company to have dealings with. My solar panels stopped producing electricity and was told it was the heat pump that was installed causing line noise. The heat pump was installed BEFORE the solar panels. June I produced over 2000kw but now the heat pump is causing it to produce 0.4kw in one day. I have called numerous times to get resolution. I get put on "forget" or transferred from one person to another at the main office. I was told they will get back to me. Still waiting. Wish I had gone with another company. I am paying alot for no service. Look elsewhere.

Unreliable

They can't even keep a sales appointment or let one know they are late/unable to come. With that level of incompetence only a fool would trust them to install anything correctly.

untrustworthy

Momentum installed our solar panels in May, with one part missing. The installer said he informed the company so when they came back the next week to make the connection box, they would brought the part and perfect the panel installation. But they didn't. The project manager also indicated that they would start getting the power company's approval and the process would typically take 2 and half to 3 weeks. Now nearly 3 months later in August, they still have not come back to install the missing part. Every time I called, they simply said they are informing the installation manager and nothing happened afterwards. The power company approval has just be completed this month. 2 to 3 weeks Momentum estimated was really far off. Now I am concerned when we start using the solar, how can we trust that they will help us address possible future problems as they promised.

How can I express my dissatisfaction in few words

As I've already wasted so many hours trying to get issues resolved. Don't get me started on hold times and no replies from a fake auto call system. Do yourself a favor save the time, once they got your money. They don't care.

Worst thing i ever did because now im paying 2 bills

Im gonna gave you 1 stars because dont have cero but since the guy came to offer me the solar panel i agree to one payments and never again gonna yave to pay Duke well now im paying dule over a 100$ a month plus the solar system

ARIZONA LOCATOIN NOT TEXAS

This template forces me to pick an office location, I see there isn't one for Arizona, leading me to wonder what happened to their 4605 E Elwood St Suite 200, Phoenix, AZ 85040 location?! (see review for details) Can I leave negative stars? I sorta feel bad for Jordan, our sales guy, he was fine but he works for a company that doesn't care AT ALL! He is a middle man stuck trying to get us answers, which never come. Let me break it down: **April 2021 our panels were installed, once installed the electric company gets a submittal from the solar company for approval for the electric co to hook up so we can start solar service. **I called the electric co MID MAY 2021 to see why they were dragging their feet on the hook up. OH NO, the electric co was not the side dragging their feet! The electric co had notified the solar co on MAY 5th 2021 that THEY needed to submit revisions prior to electric co hooking up. **SO I contact the solar co. customer service, well they are "working on it" **I wait a week, I contact electric co to follow up. NOPE! Not a word from solar yet. **Fast forward to MID JUNE 2021. NOTHING has been done. **We get in touch with Andrew Franke, VP of Operations at the solar co. He tried the "I'm so sorry, this must be frustrating, I will get this taken care of, let me keep you posted." routine. **Fast forward to today JULY 12th 2021. I have left two voice mails for ANDREW FRANKE, he has NOT called back. The electric co still has not heard from the solar co. **Today, my husband talked to a nice lady at the solar company customer service who informed him that MOMENTUM DOES NOT CARRY A BUSINESS LIC IN ARIZONA!!! SAY WHAT!? **NOW WE ARE WAITING AGAIN to hear from a manager regarding panel removal. **Momentum, if I have roof damage I hope the process for you to fix it does not take this long. (as my roof was inspected a few months prior to your installation)

more expensive than when I didn't have solar

My bill for electric is more than when I had solar. Why would I put in a system that cost me more?