Momentum Solar

STAY AWAY FROM THIS COMPANY!!!!!!!

I am 10 months into this project with NO activated system!!!! Failed inspections, shoddy work (installed a break er upside down), an NO communication. I'm now paying $1000 a month ($650 electric bill & $350 for payment on a NON-ACTIVATED system. What a joke!! Please, please, please, stay clear of this company.

A company that delivers only 75% of the product you pay for.

Watch out - make sure you are getting the system you contracted for! Momentum likes to contract based on a "per watt" capacity price, but what they don't tell you is that they use undersized microinverters that can waste up to 25% of the power your panels produce. Momentum cleverly spec'd out a system for me that used 400W panels, but only put 295W inverters on each. Now the 12.4 kW system I paid for only is capable of producing 9 kw, a loss of up to 25%! All to save a couple of bucks on using undersized inverters. Working on a lawsuit as we speak, if you have a similar experience with Momentum please reach out to me at (REDACTED) as my attorney is currently researching whether this is an isolated incident or if this should be more of a class action filing. This is shady manipulation of numbers at it's most obvious. When did 12.4kW turn into 9.0kW???

A Rip Off

Momentum Solar charged me over $50,000 in December 2021 for solar panels which was much larger than I wanted and did not include a battery . When I asked for a copy of the contract, they sent me a copy of a contract which had an incorrect telephone number for me and an email address that has nothing to do with me. It had what was purported to be my signature and initials pasted into the contract - but I did not put them there. As far as I can tell, someone from Momentum Solar must have signed my name. They also gave this incorrect email to Duke Energy which resulted in long delays because I did not receive emails from Duke needed to complete the installation. Lindsay Richardson and her team have a lot of explaining to do. I hope that this has not happened to you.

Stay away

From the beginning they called me and my husband a bunch of times until I e met with them. Finally had a meeting sales guy told us since we are in NJ the new law we are covered and we would have to pay nothing out of pocket. He also told us we would only be making payments to PSE&G nothing to Momentum. Fast forward a few months they finally put our panels on they left a mess on our roof and prices all over clocking our gutters…a bracket cracked into our roof and there’s now a leak in our living room we called 3 times no response finally got through they can’t come out to “look at it” for 2 more weeks. Then today we get a bill from a company called IGS Energy? Never heard of them before but somehow they have my information and card information for autopay. Telling us we owe then $120 on top of the $170 we just paid to PSE&G for the first month of having solar. We are not happy with this set up so far or this company. And the panels aren’t worth it for us. Asked our sales guy what was going on with IGS he told us he doesn’t work for momentum anymore and he can’t help us. Absolutely absurd and when you call to get answers no one responds.

Worst customer service Zero communication

Since the day the salesman walked out of my house with a signed contract, customer service has been non existent. After the install we waited 8 months for activation with no communication and unanswered phone calls. Once activated we did save some money. I’ve been trying to contact them since September 6th when our system stopped communicating. Every time I call I wait on hold for an hour with no answer and a transfer to a voicemail. No one returns voicemail messages. I’ve spent no lie over 15 hours on hold over the past month and have yet to talk to a rep. Of course the sales department answers right away but they can’t help. So I have a system that doesn’t work and a company that you can get ahold of. If they approach you run the other way. Fast.

System Installation

My experience with Momentum has been HORRIBLE! On day 1, when I signed my contract on March 30, I told them my entire house was going to be electric. My gas feed: asbestos wrapped boiler, range, water heater & clothes dryer, have all been removed. The utilities have been replaced with electric ones & my Heat Pump system is 70% installed. I’m waiting for Momentum to complete their end of my service upgrade. My house has 60A electric service. The solar panel system needs at least 100A to be tied into the system. After scheduling installation on June 24 (a crew was in my yard that day) & August 5, then canceling on me. Momentum finally installed my panels on September 12. When I get home from work that day, the solar panels are installed. But, the service upgrade has NOY been done. So I’m seeing ZERO BENEFIT from my panels. I was given a November 9 then days later a November 21 date for the electric service to be completed. It was 47 outside yesterday & I HAVE NO HEAT!!! Thanks to Momentum,

Almost a year installed and still no service

These people have knocked on my over November of 2022 it's going to be a year since they installed this garbage on my roof and they do not have the decency to connect this useless system, I have been calling them since they have installed it, and I gues because I'm black they don't care whether or not I complain because it is going no where with these people, I have been paying $172 a month since February for nothing and yet still I also have to be paying my electric bill ontop of that, which is $232 a month, so in total I'm paying a month $404. Thanks for allowing me to save (your right). I am tired of calling these people, they keep giving me excuses on top excuses, cmon now for a whole year, I need you guys to come and take your garbage off my house. Your people who you sent out to my house to install that thing, all they did was bore holes in my wall and left it, now the hurricane Ian that just passed flooded my house out because your people did a crapy job of not covering back the hole that they drill, now I have to pay someone to fix that plus I have to worry about mold later, you guys are the most unprofessional company I ever came across, please come and remove your garbage from my house thank you

THE WORST COMPANY EVER

Where do I begin? From the beginning this experience was a nightmare. After complaining numerous times I finally got installed. Took 7 months to get me up and running. After my first year up and running I received an end of the year bill of $700.00. I had a purchased solar on a previous house I owned and never got a bill from Edison other than the small amount to be on the grid. Now I am starting my second year this last August. My August bill alone was $398.00 and that was just the first month. I questioned the salesman when he told me I was only getting 15 panels. He told me it would be plenty. I also should mention I have a large swimming pool. He also told me I could add panels at anytime. I have been in contact with Momentum and they keep telling me they are not doing any add ons in California right now. They totally missed the mark on calculating how many panels I would need. I have a few neighbors who have solar with same square footage, more people living in their home (I am the only one in my home), and a swimming pool as well and they all have 23-25 panels. They manager of installations told me again today they were not doing any add ons in California. Also today I received an email from the Permit Coordinator and licensing Manager and she told me regarding getting panels added on "As you know,Momentum Solar is no longer working in California, and we do not have the staff to do this" No I didn't know that. I was told they weren't doing add ons. so which is it? She gave me contact info for a former employee of Momentum who now has his own company and he told me that when he worked for Momentum they NEVER did add ons. THIS COMPANY IS A SCAM! Not to mention liars. I will be contacting an attorney! BEWARE OF THIS COMPANY

Great sales pitch and Install. After the install crickets

I asked for the letter stating they would remove and reinstall 1 time in the first 25 years. I was told over and over it was coming and I finally received it after the install. In BOLD LETTERS it stated NOT TRANSFERABLE. That was not disclosed until after the install. I asked to speak to the manager and nothing. I called Corporate and nothing. I asked why my system was not working and was told they were waiting on Duke. Duke says they have not placed the order? Sales pitch was good, Install was excellent. After install service nothing but crickets. At this time I wish they had not installed! Buyers beware! Management does not do what they say! They installed my system 19 days ago and still nothing!

After sales service is terrible

No shows and no calls. had to have my panels removed and reinstalled for a roof replacement. Two weeks "negotiating" for them to remove as my roof leaked and caused additional damaged. Once removed they told me that the new roof would have "to settle" for tow months before reinstall. Roofer (also a solar installer) said they never heard that before. First available appointment for a current customer was 45 days after roof completion. Day of reinstall no show, no call. Called customer service was told they would figure out what happened and call back. No call back. Complaint on website and was told they would call, no call. Called customer service and was told they would get me updated information and call back, no call back. Technicians showed up at 2pm for a 59 panel reinstall (initial install took a full day for panels and two more for all the other equipment). They left after an hour because of a rainstorm and said they would return next morning. No show, no call. I have filed complaints with the BBB and am warning everyone I know to avoid them at all cost for terrible customer service.

They Damage my new roof

Momentum solar is one of the worse solar company. Last week they came to reinstall the panels on top of my roof. end up damaged my new roof we been trying to get in touch with the manager for whatever reason the manager always busy it’s been two weeks we never get a call back from the manager last time my wife call customer service she was told they’re not going to fix the roof we need to call the roofing company to coming fix the damaged that they did. STAY AWAY FROM MOMENTUM SOLAR.

Terrible support

After installation the support is 0. I called twice to ask them to remove equipment they forgot on my roof , they forgot harness and stuff which is still lying, my gateway is not responding too. When they sold they said they will fix any issues in a day or two, looks like one of those companies which gives false promise to make a sale. Pathetic

Not worth the cost

We were excited to have panels installed and hopefully see some savings on our electric bill. Salesman was nice enough and we should have done more investing on our side. Instillation crews were great. No problems with them. Then came the months of waiting to get approval to turn the panels on. After months of waiting and daily calls we were finally given approval to turn the system on. As we waited to see some benefit from the panels on our monthly electric bills it never came. We called multiple times and were told that it could take up to six months before we started seeing any reduction in our bill. Six months came and went and still no savings. Come to find out we were never told to join the solar buy back program. Monthly bills still hadn’t gone down from the previous year without the solar panels. We called and joined the buy back program. Electric cost went from $0.084 to $0.14 per KWh and any excess power we generated was credited at $0.11 per KWh. First bill comes and of course it is higher than the same time in 2021 and we see a $25 bill credit. We give it a couple months and same thing. Never more than a $25 bill credit and higher electric bills. I once again call momentum and I am told that because I have a big house the system is only going to produce up to 30% of what we need and we have 32 panels. We were never told that was all the system would or could produce. What a waste of money. Solar is a total waste of money and there is no way I’d ever do it again. The app to monitor the panels power production is always showing the panels producing more than the electric company shows and I also use smartmeter.com to monitor production and it is more in line with the electric company. When I call to enquire I’m told everything is working properly and my house is just to big. It’s always one excuse after another as to why the system is “working properly”

Unhappy!

Thought I’d done my research, but apparently not well enough. Reading some of the complaints from other unhappy customers which I can now relate to. Our system was on the roof in June and now we’re in August and Momentum won’t call for the final inspection which leads me to believe there is some defect in the system and Momentum knows it won’t pass inspection. Calling has done nothing to move this issue along. It’s interesting that complaints are answered by a Nathan Dodd who has not helped me at all and now doesn’t even answer my messages and I’m sure when he reads my complaint here he will say the same thing he’s told others, which is he’ll look into it, which apparently he doesn’t! Very disappointed and saddened by Momentum Solar at this time. Just today I waited 20 minutes to speak to a manager who never came on the line!

Delays over delays, wrong wiring and so much more

The sales guy sits for hours at your home trying to get a quote. This was really annoying. Anyway, the real problem was the installation. The solar panel crew was quick and efficient, but the electrical crew was a disaster: they stole a shovel (which was finally replaced), one guy constantly complaint about the work (and a broken finger nail ...), they didn't know how to operate the trencher and we had to help them to get it out of the ditch. The trenching machine was left in our yard for 4 weeks and sank into the ground. The electrician forgot to file a permit with the town, which delayed the process by 2 months. Two solar panels are running >30% under capacity and the wiring is wrong - our backup power isn't connected to the Wifi ... no one ever calls back and tries to fix it. Horrible customer service.

Jean-homeowner

I had Momentum solar install panels on my roof in November 2021. The solar is still not activated as of end of June 2022. I have made numerous calls, to the contractor, to the Momentum headquarters and even the county government to determine the reason for the hold-up. Turns out there is a problem with the Momentum side not the Jupiter government side. I have requested that I be reimbursed for the electricity money wasted during this period and to finally get the solar panels activated. I have had it with this company and want to let anyone know this is not the company to go with for solar panels. What a disgrace. Seven months the panels have been on my roof and no activation in sight. The worst customer service I have seen.

scheduled appointments and no one showed or called

scheduled 3 appointments and no one showed or called any of the times. If this is how they operate I don't want anything to do with them. Long hold times when trying to get someone to find out what happened.

This has got to be the worst company I ever dealt with. I signed a contract with them on 4/2/22 and decided Solar wasn’t for me. I called their office on 4/4/22 and spoke with a project manager. I was assured that my project will be cancelled. This is well within their 3-5 day cancellation policy. A month later I started getting calls from them about doing site surveys. I reached out to Momentum Solar and told them my project was supposed to be cancelled. They claimed I never called to cancel and have no record of me cancelling. Further more every time I spoke to someone they kept insisting on selling me Solar. Momentum Solar did not seem to care that I wanted to cancel the project. They resorted to using scare tactics by telling me they will escalate to their legal department and that I will have to pay $2500 per meter to cancel. I received a letter in the mail yesterday 6/8/22 stating that I am on the hook for 15k. The letter further went on to claim that I was unresponsive and did not comply with contractual obligations. Companies like Momentum Solar should not be allowed to operated. My conclusion from dealing with Momentum Solar is that they are pariahs and con men. They seem to be willing to do anything for a quick buck or to sucker you into buying Solar from them.

A scam that keeps scamming

My family’s experience with Momentum solar has and continues to be a nightmare. From the moment we put pen to paper and signed everything has been the complete opposite of what we were sold and told. To make things worse after doing a little further investigation into contracts. We have discovered that the monthly payment plan that was agreed upon and discussed was changed with the loan finance company so we now have another complaint. Initially (August 2021) we were told that it would only take 6 to 8 weeks before installation of the panels would start because of a shortage in supplies. It actually took over 3 months (late October) and after I complained they all of a sudden had the supplies in an opening the next day to install panels. Once the panels were installed I never heard back from the Momentum. In December reached out to Momentum about an inspection which would have got the panels turned on. To this day I have not had an inspection (unless they came without my knowledge) but the loan company was informed in December that installation was completed and now expects payments. The issue with that is My panels are not and have never been turned on due to a mishap in the paperwork that my electric company will not accept. My family and I have done everything we needed to do but nothing seemed to be enough. In recent weeks the new rep that has been working on this issue has lost all my trust by asking us to take unethical actions just to get the panels running and keep our business which we completely disagree with. At this time my family and I just want the panels off the house.

More harassment from Momentum Solar

A sales person came to our home and we signed a contract for a 25K system. After he left we dug around for some other quotes that all came back in the 15-20K range. After asking Momentum why the price was so high, they come back and say they can do it for 20K. Either way our trust is completely eroded, so we canceled under the 3 days period written in the contact but got no initial response. We had to contact them multiple times to finally get a response and confirmation that it was cancelled. After this we still received calls from momentum solar in attempt to sell to us. They would just not take no for an answer. phone call after phone call I was telling them to stop calling, and they would not stop. It seems they finally put us on the no call list when I told them we have completed the install with another company. So now a few weeks by and we get a collection letter for the initial contract of 25k, when I have written confirmation that it has been cancelled. They will just not stop the constant harassment. So another call to customer service and the response is "whoops, we see you have cancelled, sorry we sent you collection letter". At this point I have no belief that it will ever stop. This company only cares about the sale, and they will go to any length to get it. Find a company that has better values ( both in $$ and as people ) for your solar project.

Not complete no communication

I had the roof done by your company they over estimated the tiles and I never got a refund or a call back about them. Then the solar panels took two days because the workers left your supervisor on site at noon and did t return until 330 pm. He said he was sorry be back the next day with a full crew. Showed up again just him and one other guy and instead of 2 hours he was here until 4 pm. Last I am still waiting for someone to come back out and hook up the damn system it's been over a month. Yes I have called your company 4 times and no one calls me back. I am soon getting ready to call my attorney to have him file a order for you to the the pannels off my house.

Financing Bait & Switch. Huge Buyer's Remorse.

The most recent bad review is right in line with my experience, and I'm in Florida. Everyone we worked with said the tax rebates would be enough to cover the amoritization and that simply wasn't the case. There have been no monthly savings, no yearly savings and now that's only set to get worse. Having Momentum installed has been, *by far* the worst homeowner decision we have ever made. Less than 0 benefit - this has been a huge detriment.

Salesman was not familiar with Texas rebates

While everything went Smoothly for installation. The amortization is now due with Finance company and appears that the Texas rebate they talked about was never done. The finance company they use state, "oh you get breaks on your federal taxes" So now the price is going up "We are reaching out to remind you that your Incentive Investment Payment, which is equal 25-30% of your loan amount"

Poor choice

There has been complete lack of communication with homeowner, as roofing prices and scheduling were both changed without warning or notice, and permit from the City has been a nine month wait due to inaccurate plan submissions, and changes in the application, again without notification or warning to the homeowner. My wife wants to uninstall the panels, and donate them to Habitat For Humanity since they were installed without proper permits, and therefore illegal. Attempts at contact for concerns and resolutions remains unanswered. Our system remains unenergized!

TERRIBLE - THE ABSOLUTE WORST

They legitimately strung us along for OVER A YEAR... we signed the contract in February of 2021.... We had an energy audit scheduled for next week...this was scheduled a month ago. We just got a call today, April 2022, to ask us how we're feeling about our project being cancelled... UM, WE HAD NO IDEA OUR PROJECT WAS CANCELLED. WASTE OF SO MUCH TIME. Garbage company. Garbage. The worst customer service. The worst communication. In the year+ that we "worked" with them, we had more than 7 different sales people on our project. So disappointed.