Momentum Solar

Lying Salespeople

I was told that I needed to have a certain level of electric spend to qualify for the PSEG incentives. When I looked at my records, it wasnt clear I would get the credits. When I asked for this information, it was deflected. I cancelled the appointment, but they guy still showed up. Buyer beware.

Inspection failures

The installation of the panels went well. The inspection process has been a nightmare. You have failed two inspections for wires at the house not being installed properly. After the second failure the GRU inspector place a lock on your junction box and request the person which applied for the original permit meet him at my residence with a torque wrench to properly tighten the wires. For two weeks I have called your customer service department to get this issue resolved.I have had three cases issued by your department and requested a personal callback and have not been contacted. On my last call I was referred up to a supervisor who assured me I would be contact, still no call back... My payments begin August 1st and I will not have my solar working if you don't help with this issue. Do you have the authority to get this situation resolved?

Negligent scam artists

They do whatever they can to ensure a sale and install the solar panels in order to make money. You will be charged without them evening working and it’ll take years to get any real help. Crooked people with horrific management. So many egos

Don’t do it

The company was great and very much up your ass before my panels were installed. Since then the customer service to get help or questions answered has been a nightmare. No response just plain getting ghosted. Was promised at least $3000 check on installation by my sales rep Jordan. A month and a half later my panels still aren’t energized and no check. When I ask about it I get nothing for an answer. The lack of customer service from these clowns is unreal

still waiting after 3 months

they put the paneling on my roof very quickly but made a mess that I had to clean up, took many more hours than they were supposed to. then weeks later they came out to change my panel, left the hole on the side of the house for weeks, came out and filled it but it looks like crap (pic attached). they were supposed to be out to finish but still waiting. called customer service 2 times, both times I received different answers to my problem, one was 100% incorrect! AND still dont have solar power!! Horrible horrible horrible! Sales person was on point but got sick and couldn't help me because he couldn't get into the system while on sick leave ?!?. I was told by one of the workers they laid off 70% of the team, no clue how true that is but bottom line...they suck!! AND still dont have solar power!!

Dreadful - they tried to fake a sale!

They say that a fish rots from the head - Momentum Solar does as well. Mr. Jeff Kopco, their President, tried to gloss over a well-crafted attempt to come back three years after I DID NOT AGREE to buy. They claimed that I had a contract that wasn't cancelled in time, then agreed that there was no completed contract, tried to use the threat of significant cancellation costs to coerce me into getting solar and finally acknowledged that there was no contract. Along the way, 4 different people looking at what their system should have as the same info, kept coming up with different facts. And they each claimed to citing facts, not opinions, but in total conflict. Avoid them!

Do not use this solar provider

Customer service at an amazingly low level. Service department even lower if you can believe that. Spent 30k for 28 panels. System was energized and has t worked in months. Can’t get a service appointment to fix and had to call finance company to even find the service complaint line. This company is a sham. Do NOT use.

Worst experience of my life

Still reeling from my experience with Momentum Solar. I don't think I ever realized how deceptive and dishonest business practices worked before dealing with this company. In hindsight I was being naive and too trusting not thinking a company that does national business could act this way. Met a rep at an expo who advised that NY is giving away free solar panels to people who spend on average $100 per month (lie #1). Set an appointment for that Monday. The rep never showed. Got a call the next day to ask how the meeting went, I said no one showed and I should have left it at that. But unfortunately the night before I had called to set a new appointment for a few days later. Rep comes, goes over a 25 year lease. Compares usage and monthly cost. It looks attractive. Says that we should get an engineer out to check the house to see if it qualifies. I say, I am not sure we're ready to go solar yet. Just bought the house last year and don't have a great understanding of our usage yet. He said don't worry, it will be fine, everything is non binding and we can get out of it anytime. I said I don't want to waste their time and money and definitely don't want to owe anything. He said not to worry, just sign this to get the engineer out(lie#2). My mistake here of course. It was late. And I was tired and I needed to get to bed. I contacted him the next week and said I had looked at the numbers some more and realized that in his comparison he didn't include taxes Or the pseg hook up fee to his monthly lease cost, so now we would hardly save anything and it wouldn't be worth it being locked into a contract for 25 years. He convinced me once again to just let the engineer come out. I am an emotional abuse survivor and am just learning to say no which of course I have obviously not yet learned. So I let the engineer come out. I still felt so sick to my stomach. I didn't want to do it. During this period I became ill and broke into hives which started to threathen my health ( never had hives before but I am thinking it is from the stress). I contacted the rep again and told him no we are not doing this. This was about 3 weeks after the initial visit. He started to use more aggressive and fear based techniques and I told him no please make sure it is canceled. I was trying to be nice the whole time. I know he is just doing his job. I am in customer service myself and do occasional sales though I am more contentious and make sure my client has all the facts before they make a decision. Anyway I tell him I don't want to be an @$$hole customer that tells him off and tell him to go away ( he says under his breath "too late") but I have wasted so much time, health and emotional energy just getting them to hear me. We hang up. I hear nothing to confirm cancel. I email service. Get an email that someone will call me. I hear nothing. I call them a few weeks later and get service on the phone who transfers me to my "project manager". I tell him I want to cancel. We are not ready. We want to maybe buy it in a few years but not now. He says to let him get me a quote to buy. I say no. He insists. I say ok but don't be disappointed when once again I say no. He gets it to me the next day. I say no thank you. I have to take a call abruptly and ask that he calls me at 5. He doesn't. Next day... Nothing. Then I email him to please cancel. Nothing. Then I email again. He says ok. We will cancel and legal will send you the bill for breach of contract. I am literally livid with this company. Please do yourself a favor and stay away. I have contacted BBB. I am not paying them for having their sales person trash talk me, lie to me, not tell me all the facts, compromise my health and not listen to me. They use deceptive business tactics in my opinion. Did I make some mistakes in this. Yes, but if I had had the facts, I would have been able to make the right decisions.

Run, Don't Walk - Most Disreputable

Signed Contract for Lease in March 2018. I have signed contract stating that they would remove and reinstall 1 time at no charge. This was important to me as my roof was 6 -7 years out from needing replacement. Now it is leaking and I call and am told they no longer service my panels, the Company that does the financing is responsible. The Financing Company states that they have separated from Momentum. I have begun what I will make sure everyone in NY knows not to use Momentum!!!! If there is no service to my system for the balance of the 19 years I need to have it removed!

Momentum Solar

If people are considering signing up with this company for Solar, please change your mind. they are a bunch of liars and criminals. the salesperson tells you nothing about the backup battery. They came to my home to offer service, after asking the salesman all the questions he promise a whole bunch of things that wasn't true. Low electric bill, which is a lie, power when there is a outage, lie. Communication, lie again. they stop taking my call as soon as I tell them I need the system gone.

The biggest liars in the business.

Had solar panels and batteries installed. Was told just fill out the required forms and the government will send you a check for the installation cost. First lie, there is no government program. that sends you a check for the installation of solar panels. They do have a tax credit when you go file you taxes at the end of the year not even 1/3 of what we were told. 100% support 2nd lie called twice a day everyday still waiting on a phone call back to answer my questions. 3rd lie never got any paperwork stating when and how much the payments would be or for how long the payments would last for. Do I need to keep going here. Will NEVER put solar on another house ever. Will never do anything with momentum solar again.

My worst adult life experience with any vendor

This is my letter to the TX Attorney General sent today 02/09/23: I signed a contract with Momentum Solar for the installation and operation of solar panels in my house in mid April, 2022. I was promised that the entire process would take 6 to 10 weeks and that they would handle everything from permitting to financing to installation, energizing and then ongoing maintenance. 10 months later, my installation is not complete, my panels are not energized but the payments on my loan started in October of 2022. Not once have I received a call from Momentum Solar with any indication of progress or update on the entire process. Meanwhile, I have called the organization dozens upon dozens of times asking for status updates and resolution only to be met with excuse after excuse after excuse, but no finalization. Once I had to start making payments on the loan, I contacted them and was assured that they would pay for my monthly payments until such time as the system was energized and producing electicity. I submitted the invoices for reimbursement and so far have only received one payment (for October) but with multiple promises that the subsequent payments had been mailed, were about to get mailed or or waiting for approval. I had to initiate every call. In the most recent episode, I was told that the system was ready and they were just waiting for permission from Grayson-Collin Electric Cooperative to turn the system on. Despite the fact that they assured me that they would handle all permitting and relationships with the cooperative, I had to call them and ask for them to come out and grant final installation permit. Once the technician arrives, he inspected the system and began laughing. The entire system was not completed and there was no cross-connect to the house panel installed at all. Another round of calls with Momentum, more excuses, more promises that the installation crew would call me to schedule completion and absolutely nothing happened. that was two weeks ago today on January 26th. The entire ordeal has been extraordinarily frustrating and again, not once in 10 months have I received a call from them. I am now out $566 Page 3 of 3 unreimbursed funds, have an outstanding $51,000+ loan and have nothing to show for it. Astonishingly poor business practices.

EPP Rebate

My solar system was installed in Mid-October of 2022 and when completing contract there was an EPP Efficient Partner Pricing to be paid 60-day after installation. It is now Feb. of 2023 and I'm still waiting on my EPP. I have called 6 times, each time I'm always promised that they will be contacting me in a few days to resolve matter. NOTHING. I have to call back each time and no one can tell me anything about my EPP. Receiving the EPP was one of the reasons I went with Momentum Solar, very dishearten and disappointing.

Very bad Service

I had to do some construction work and requested 3 panels to be remove from from roof. I called the customer service and signed the contract and they took the payment next day and it has been more than week and they would not give me a schedule. How can an organization work where they can collect a payment next day, but could not even provide a schedule. Looks like they are after money and not providing any valuable service to customers. Very disappointed

Going solar?

My solar panels were installed September 13, 2022 just before hurricane Ian. They held up nicely in the storm. Following the storm, I received my home owners insurance bill and learned that I would be needing to replace my roof next year as it was 19 years old. I have requested that the Installation process be reversed so that a new roof could be attached before all the inspections were conducted. To date, I have had 3 different project managers, however, no-one who seems to be leading this project. Last week I received a notice from the finance company stating that the project was completed, and that payment would begin in a few weeks. I desperately need to find someone to coordinate the removal and reinstallation of these panels. Can someone help me???

Worst company ever

My panels have been on my roof since March of 2022. Still not energized. I am making solar panel payments as well as paying my electric bill. I have given invoices to try to get reimbursed. They always have an excuse. I wish I could cancel this whole deal. No one ever calls back. The sales rep totally disappeared. Forget about callin unless you have a good hour to be put on hold. You cant make this up.

DO NOT DO ANY BUSINESS WITH THIS COMPANY !!

I stopped at a booth at a local home show in MA and was assured they would give me a quote without ANYONE coming to my house! And then it started -CALLS CONFIRMING THE APPOINTMENT IS SET -MESSAGES CONFIRMING THE APPOINTMENT -CALLS SAYING THEY COULD NOT KEEP THE APPOINTMENT HAS TO RESCHEDULED AND APOLOGIZING FOR THE " MISSED APPOINTMENT " THAT I NEVER KNEW ABOUT. -I CONTACTED N DODD WHOSE TITLE IS "DIGITAL REPUTATION MANAGER" A TITLE I HAVE NEVER HEARD BEFORE, AND IF I KNEW A COMPANY NEEDED ONE I WOULD NEVER DO BUSINESS IT........ -STAY AWAY...FAR,FAR AWAY

Horrible!! DON'T WASTE YOUR TIME

As I wished information about Solar, responded to phone solicitation - Changed my schedule for a 12 noon time on 1-16-2023 - Representative never apologized for arriving 10 minutes late-- Had no name tag- while she gave her name, I could not understand what she said and asked for a Business card - Reply was that the company doesn't have them - no effort made on her part to write it out - At the request of the original contact phone rep, I had printed out my past 12 months cost/usage and presented to the Rep - She never looked at the three sheets but asked me what was the average monthly bill- She was unable to get on the internet with her IPad to see the foot print of our home and blamed Monument for supplying poor equipment and said that this problem (Internet) "happened all the time" Realizing that this meeting was going nowhere, I aksed her to leave - About 2 hours later called the original scheduler to give feed back - Spoke to Cory who politely listen to the events and at my request said he would inform upper management of my experience - Twenty fours hours later have passed and have not heard ANYTHING- I was hoping to point out to management the lack of sales training exhibited ( I have been selling insurance for 30+ years ) While I will follow up on this, it is very clear that management does not care

Keeps Telemarket Calling me Even After BLoCKING them

They keep calling me personally. Asking for my name...even though I don't own my home. 3-4 times a day from different numbers. While I'm breastfeeding and trying to get my baby to sleep. It's annoying at the very least! Disruptive, intrusive and illegal!

DO NOT USE MOMENTUM-Terrible Cust Serv & Bad Business Practices

When I started the sales process with Momentum in June, 2022, I was told that I had to complete a financing application to determine my credit worthiness before they would schedule a site survey. They said it was completely non-binding. They quoted me $55,000 for the system. After talking with other solar companies, we asked Momentum if they would give a cash discount if I paid cash. They agreed and we decided to move forward with them. At this point, I should point out that the original sales rep had left the company and the new person I got did not know anything about my case. (I am now on my third sales rep, who has not answered his phone or returned my calls and I suspect he is also no longer with the company). They sent me a Installation Agreement with the 10% discount and a schedule for disbursements of payments. After several months, my system was finally installed and activated in November, 2022. I paid Momentum in accordance with the payment schedule. Then, I received a notice from the finance company that they have paid Momentum in accordance with the financing application and would begin my monthly billing. When I told the financing company that I had already paid Momentum in full, they said that I needed to resolve this with Momentum. So far, I have called Momentum 5 times and can only speak to their Cust Serv reps who have no idea how to address this problem. They tell me that my case has been "escalated" and that someone from "management" will be contacting me. Over a month later, I have not heard anything from "management". I totally regret ever hearing about Momentum Solar and recommend that nobody even consider doing business with them.

UNSATISFIED & INCOMPLETE SERVICE

TO WHOM IT MAY CONCERN: I WANT TO MAKE A COMPLAINT OF THE SERVICE RENDER BY “MOMEMTUN SOLAR PANEL” ON 04/20/22, FRIDAY AT 1 PM. INCOMPLETE SERVICE. THE SALEMAN MR. CARLOS LOZANO, MAKE VERBAL A DEAL WITH ME, AGREE TO CONNECT MY NEW GENERATOR, {BLACK MAX}, 3,500 – 4,600 VOLTS TO DUKE ENERGY POWER. BECAUSE NOT WAS IN WRITING, MR. JOE BALLACCOMO and MRS. LAURA WADEK, DISAGREE TO MAKE THE CONNECTION TO THE DUKE ENERGY POWER. PLUS, A SOLAR PANEL, CO. BY THE NAME MERICK, CAME TO MY HOME and DOUBLE CHECK THE INSTALLATION. THAT LET ME KNOW THE AMOUNT OF SOLAR PANEL NO WAS CORRECT. I DID CONTACT, THE “MOMEMTUN SOLAR PANEL” and LET THEY KNOW ABOUT IT. THAT THEY DID NOT AWARD ME MORE SOLAR PANEL, DUE THE ROOF WAS MAXED OUT. I BELIEVE, THE SALEMAN MR. CARLOS LOZANO, FOOL ME. BY BELIEVING, THAT HE WAS AN CHRISTIAN, THAT HE BELIEVE IN GOD. WHAT I AM A CHRISTIAN. SO, I AGREE EVERYTHING HE TOLD ME, EVEN THE CONNECTION OF MY NEW GENERATOR “BLACK MAX” TO THE DUKE ENERGY POWER. NOW, IS INCOMPLETE SERVICE OF THE EXTRA SOLAR PANEL and THE CONNECTION OF MY NEW GENERATOR.

Run from these guys

Had an awful experience. Their site assessment was scheduled between 12 - 4 on Tuesday. So what did they do? They texted me at 9 on Tuesday and told me they'd be there in an hour. I was sitting with a client and could not answer right away. They showed up at 10 and really upset my wife, because she had responsibilities that were neglected. I also had questions for the site assessor, and they were not answered, because I was not home to ask them. So I was upset. If you're going to adopt that terrible cable company installation window policy, you have to do it AT LEAST as good as the cable companies, and show up some time in your 4 hour window. Showing up early to an appointment is EQUALLY BAD as showing up late and completely unacceptable. When I called up to cancel I was met with threats and bullying from their "Retention" department.

BEWARE of Momentum Solar --

Well over 300 days and thousands of dollars without a successful install. This company (Momentum Solar) has sent letters demanding payment before wiring was completed... FAILED several local power inspections. Still demanding $$$$$ while initial install FAILS with their rep's on-site rep saying broken product. Worst experience with any business ever. Had to plead and beg for documentation... Suggest you grab a pair of pliers and pull out your toes nails before dealing with this outfit.

Stole my solar rebate

Company ripped me off and the customer service never returns your messages. I had a rebate from CPS my electric company for $2500.00 for going solar and I figured it was either being mailed to me or sent to the loan company. I found out from CPS they set it up to send to them and now I receive no messages from the salesman or the customer service. I have been calling for months for this issue and no answer. Even the people that come to my doorstep from momentum will tell me that’s messed up but still the same issue.

Getting screwed by Momentum

After getting a quote from Momentum to upgrade the electric service to my house. Momentum only installs the solar panels & doesn’t provide the upgrade. So, not only can’t my solar panels be connected to the ’grid’. But, my Heat pump system can’t be completed (because I don’t have an upgraded circuit breaker box to connect it to). The written statement I have from the city inspector: “The engineered stamped plan submitted to the city required at least 100 Amps” (I had 60A) Because my family was going to need heat prior to November 21 (the closest date Momentum would give me, for them to perform the upgrade). I had to contract an electrician to upgrade my electric service. Now, Momentum comes up with a new figure (less than 1/2 of what they had quoted me) & are ‘willing’ to reduce my final cost by that much (from the final threatened price). The system hasn’t been inspected yet & they contacted the loan co. to start collecting payments from me. Bottom line, Momentum’s Customer Service Reps are horrible. They appear to be paid commission. The more money they can screw their customers out of. The more they get paid. Momentum doesn’t care about customer satisfaction or doing the right thing for their customers. It seems their sole focus is to squeeze every dime out of their customers.