Momentum Solar

Good company

Very happy with Momentum Solar. Only thing I was disappointed in was I wanted to add more panels and after I understood they wanted my whole bill, I sent them the last 12 months worth but I never received any information on what they thought I should add. Waited several weeks. But I did have an equipment issue and it was taken care of pretty quickly after I notified them I had a problem. Would use again though

Great for solar system installation!

Momentum was correct in the amount of saving we could receive. Thus far, we are not spending any more per month than we did simply paying FPL. The installation process was quick and extremely well done. I had to get a new roof before the solar panels could be installed and Momentum did an excellent job in finding a great roofing company for me. My new roof and solar panels are very nicely installed! The only reason I cannot give Momentum 5 stars is due to the lack of response from the Roofing division. I have been asking for documentation on the roof cost/installation for insurance purposes since March 2020 with no response. This lack of response is going to cost me several thousand dollars since I cannot get full insurance reimbursement without this. So in all, great company for solar and roof replacement if needed! The corporate Roofing Department leaves a lot to be desired.

Would have been 5 stars BUT

I would have given you 5 stars but I couldn’t. The installation was fine. Unfortunately no one came back to fix the inside house where they needed to cut through the walls to add the electrical. I also noticed where they penetrated the exterior wall it wasn’t chalk closed. These are over sites in my opinion.

Great investment

I am pleased with all the money I have saved so far by going solar. The installation process was simple and they guided you on each step. I only wish I could actually use the credit towards payment.

Great technicians, needs better support

The installation crew was amazing. Came on time, finished the job very quickly and professional. The customer service could be better, as I had to call multiple times to follow up with the system activation and energizing. In addition, to this day I haven't received project documentation.

Overall good except customer service

Nash has been so professional in all the dealings. Loan closure and installation happened as per our discussion. However the customer service has not reached out to me yet to show how to track the production, usage and TREC stuff. That's the only thing I felt bad about.

Great Service, Open Support Ticket

Outstanding service from start to completion of the project. The process couldn't have been smoother. Only currently giving four stars as I have had a $50 - $90 bill from Duke Energy the last three months. Our consumption hasn't been abnormal, however our system is no longer generating nearly as much energy as we are nearing winter solstice. We ran out of reserves a few months ago, so it appears we may have needed a slightly larger system. Momentum Support is working with me to review.

Installation great!!! makes up for lacking in another area

Overall my experience has been very good probably closer to a 4.5. The installation team was fantastic!!! Very friendly, very neat and explained every detail. They also pushed through an onsite variance to the design plan which was requested several times the previously. My only critique is that the Momentum App to show progress just did not work. We did not get the design until 2:30 the afternoon before installations so we were scrambling to get corrections made. Even after installation the plan it shows is not what was done. The communication between sale, site visit and install could have been much better. System not up and running yet, needs the meter changed by FP&L but so far very happy other than the lack of communication mentioned.

Solar review

Solar appears to be working good but I am not generating more than I am using. I was told that I would not get an electric bill. However, I do. It is not, of course, as much as it would be without the solar panels.

Guranteed vs Expected Production - Beware

Knowledge is key, here is some before you buy Solar... I had doubts about this from the moment I read the draft of the contract to be signed, but I signed anyway. You are sold a "system" that is EXPECTED to produce some % of your last year's usage (90% to 100%). They will tell you your system as designed WILL produce a certain (later called EXPECTED) amount, and that they have seen a system this size exceed this amount. You will then find in your contract that it is only guaranteed to produce 80% of that EXPECTED number. After you sign the contract, the only number that matters is the GUARANTEED production. I contacted them after month 1, month 2, and month 3 saying my production was lower than expected... They said don't worry,, give it a full year. So my system is 1 year old now, It was expected to produce ~10,400kwh, it produced ~8,500kwh. This is 81.7%, just over the guarantee. Well a full year has gone by. Sunnova owns the Solar system and I am not a Momentum provides me NO customer service... Sunnova says "I apologize" but all they can do is have THEIR Solar installer, Momentum, call me to provide a quote to make the system larger.. GO SOLAR!! Capitalism at its best!!

Solar Review

I didn't know much about solar but I wanted to do something to help with the environment. The installation process is longer that I thought but it was a good experience overall.