Momentum Solar

Repeated calls after saying No

Disgusted with number of calls after saying not moving ahead. The sales team has no life or mercy, atleast 6 calls a day and either they are dumb or can’t take no, I also read once you move ahead they are not that responsive. Their strategy cold calling and non stop. Unbelievable, even if I want to move ahead at later times the sales team’s desperation is unimaginable making it easy on customer on why not to choose them. Next I will post the actual call logs in insta, FB, X platforms with screenshots on number of calls they make in a day. None of them are robo calls each one is user initiated and a sales person going through their standard template.

DONOT USE SOLAR MOMEMTUM

Please do not use Solar Momentum. I had solar installed two years ago with another vendor, yet my phone number was somehow listed as a lead with Solar Momentum. I have repeatedly told them to remove my number, but they have continued to call and harass me for the last two years. Completely unacceptable and extremely poor customer service.

The absolute worst

I've been a customer for 7 years and in addition to paying for my panels I've been having high bills from my utilities. They said I would cover 100% of my power but that's definitely not the case. I recently added panels to try and cover my bill and paid for them to also install critter guard. What they installed was not critter guard and it's definitely not worth what I paid for it, and it looks like the person installing it has never installed it before. I asked for them to fix it and at least make it look like it's supposed to, and they said I would have to pay for the service call. To fix something I already paid for. This is the absolute worst customer service I have ever received from a company. I love the idea of of solar, but get it literally anywhere else. These people are crooks.

Very slow process and bad customer support

Absolutely do not recommend. The process has been incredibly slow, and I've been getting constant runarounds. My appointment has been rescheduled multiple times, pushing it back by three weeks. Each time I called, customer service would promise that a technician was coming "tomorrow," but they never showed up. When I finally asked for a reason, the representative said, "I just let you know we are rescheduling, I don't know what happened to the technician." This lack of communication and accountability is completely unacceptable. I would strongly advise against using this company if you value your time and expect reliable service.

Merciless Company

I have installed solar panels with Momentum in March 2024 In July 2025 my system is having issues And no one from the company has come to fix the issue yet Now I have to pay to PSEG for the power that I am using inspite of having solar panels on my roof Tbere is no ETA for this issue to be resolved I am their mercy I have no other option than wait for them

Do not recommend.

From June through August 2025 — the most critical months for building solar “energy banking” credits to offset winter bills — my system from Momentum Solar produced virtually no energy. This was not due to weather or anything I did — the system simply wasn’t functioning. Because of this downtime, I was forced to purchase all of my electricity from Eversource at full grid rates, which cost me significantly more than expected and wiped out the summer credits Momentum Solar highlighted as a key benefit when I signed on. When I reported the issue, the company denied responsibility and refused to provide any compensation for the lost production or the additional costs I incurred. Their lack of accountability, slow response, and unwillingness to make the situation right have left me regretting my investment. Solar is a major commitment, and customers should be able to rely on their provider to stand behind their product and promises. Based on my experience, I cannot recommend Momentum Solar.

Leaking roof

I have had a leak around my chimney for years. I mentioned this to the momentum sales person as I also purchased my roof through momentum. I was assured that the chimney and flashing would be addressed. The leak around the chimney persists after the new roof and now I'm told the roof is separate from the chimney and now I need to pay to remove and reinstall the panels to fix the leak.

Terrible Customer Service and POOR QUALITY ROOF

0 Stars!!! I purchased a roof and solar panels from Momentum and I am so disappointed with the quality of the roof. They sell you that you are getting a top of the line roof when in actuality they completely overprice and have no expertise in this area! Also, no one from the roofing department will respond to my concerns. My roof is sagging under the panels and there are wavy shingles all over. I am so upset that I trusted this company.

Horrible company

These people actually pretend to help get solar but if your property doesn't have complete in sun whole house from satellite imagery. They will call you from a Connecticut number at 9:00 pm to cancel their idea for your home. Again if your roof is not completely exposed to the sun full sun. Do not answer the 800 number that calls you. They do not call from local companies and waste your time and wake up the family.

Stay away from this company

I've been with this company for over a year. They marked up a good deal got me on with them. Now im being screwed. They are only sending 250- 350kw to my electric bill. Still have high electric bill and now $200+ solor bill. They do not answer there phone when you call. But dont pay your bill they ring phone off the wall to get there money. When I asked them that I'm producing 1300+ kw and only 350 max is going towards my electric They always say the same thing "you were on real time" then why am I paying for solor and electric. They are all bullshit company they lied about $8600 rebate for my taxes. Told me my bil will never go above $124 for solor. They guys that were sent to my house were very rude to my dogs. Lied about "government free panel" program. Don't waste your time and money

They call over and over again

This company is relentless! Just today I received 6 calls from them. Each time I blocked the number, they would call back on another one. As a business owner myself, I find it rude and tacky hounding people. If I didn’t answer the second time, then it’s obvious I don’t want the business. I wish the do not call list still worked and these companies didn’t harass by using different numbers.

CONSTANT HARRASSING PHONE CALLS

I WOULD NEVER DO BUSINESS WITH THIS COMPANY BECAUSE THEY CONSTANTLY HARASS ME SEVERAL TIMES A DAY WITH ROBO CALLS AND WILL NOT STOP! ANY COMPANY THAT HAS TO RESORT TO THIS TYPE OF HARASSMENT CANNOT BE GOOD AT WHAT THEY DO. I HAVE REPORTED THEM AND FILED A COMPLAINT BECAUSE OF THE CONSTANT CALLS.

Please please dont waste your money to this company

We spent 20K to add solar and battery for almost 7 months and it hasn't been completed. We tried to contact their customer service but no one answered because the department has been closed. Until now, there is no clarity about our solar power. We will try to contact local TV to help resolve this problem.

No show

Twice we made appointments for this company to come a discuss solar for our house in plantation. These are two separate times about a year apart. First time schedule an appointment a no-show not even a call nothing and that was after they confirmed it the day before. A year later scheduled another they confirmed that the day before and again a no-show no call no apology no nothing. Feeling that this company is nothing but a scam.

System has not been working since install

If you want a company that doesn't return phone calls and won't service your system this is it. If you want your biggest investment to have random holes drilled in it and the system to look like it was installed by a 3 year old this is it. I wouldn't recommend them to my worst enemy, Customer service is terrible and the system is even worse. I'm planning on removing my system and taking legal action against them because they are in breach of contract by supplying a service that does not work but still making the customer pay for it.

Untrustworthy

They came out to sell me a system. The first question I asked was what if I need to replace my roof. They said they would inspect the roof and if they didn't think the roof was going to last for 10 years they would wait for me to get a new roof first. I asked what if the roof doesn't last 10 years. They said they would take solar down and put it back up for free. The roof lasted 3 years and now they are telling me I should have gotten a coupon for the removal and install. Of course the guy that sold it to me doesn't work there anymore. They want $5200 to remove and put back up. I'm now taking them to court. DON'T BUY FROM THESE CROOKS!!!!!

Dishonest Salesman

As a Momentum customer 5 years in it is extremely disappointing that the salesman misled us when discussing the removal & installation process in the event of weather damage to our roof. He told us on two separate occasions that the process would not cost us and now I find out that there is a cost associated with the process. Does Momentum help? No - they just apologize repeatedly and say there is nothing they can do. I would strongly encourage anyone interested in solar panels to consider someone other than Momentum and their dishonest salesman.

misleading price

I am paying just as much with momentum then I was paying with Duke energy I was told I would save money not true I was told my bill from Duke energy will be $16 Dollars a month now it's $57.00 a month I will be notifying the BBB to make a complaint.

BE VERY CAREFUL WITH THIS COMPANY

BEWARE they try to trick you to believe you are stuck with them even though I was told you are not responsible until a truck comes with material and you can change your mind. I haven't received a definite outline of cost just that I could save 40% of my electric bill. Because I am pulling out of the so called agreement they want to charge me $2,000 for a man who was here for 15 minutes to see if roof is safe. I'm livid and see you in court! That was never ever explained to me.

very bad, go with a reputeted company

Sales pitch is different than actual installation process and support

Sales shark and gimmicks galore

I interviewed 3 companies on the same day. All two hours apart. Momentum was in the middle and I made it clear we had a commitment and had to be done by a certain time. Very nice guy, but almost too personable that he didn't get to business until it was almost time for our next rep. He talked down his competitors and tried to force us into a contract before we meet with the next company. Then he sat in his car in the driveway the entire time we talked to the other Rep and had the nerve to knock on the door and ask to use the bathroom then proceed to argue that the rep with me was lying. I finally said get out of my house! He said he had to call his manager and I had to talk to them, which I didn't. He then proceeded to text me that the other company was selling an inferior product and he's lying. It took a few text of blatant honesty to tell him, he was the reason I choose the company! So, I cannot speak to anything other than their sales and tell you that besides getting 3 different reps calling before the appointment to schedule an appointment and this dudes sales technic, they don't know there ass from their elbow!

Customer Service Lies

Had a failure in my solar/battery backup system for a component which Enphase is covering under hardware warranty. They sent me the part and asked me to set up service with my provider. Here's where it got bad. Momentum Customer Service cannot talk with the Service Scheduler, so they entered a case and promised that it would be FIXED within 10 days. When I checked for a date, I was told it would be "SCHEDULED" within 10 days. When I still didn't hear from them and called back, I was told 14 days for a schedule. The case was escalated and it was finally scheduled for today between 12-4PM. Of course, because of the huge snow storm in Austin (less than ¼ inch of snow) all service calls were deferred. No one called me. After 4PM no one showed, I called into Customer Service and was told my call was deferred to tomorrow. I asked to speak to a Customer Service Manager and was told he would call me. I waited for ½ hour and, you guessed it, no call back, so I called Customer Service Again. This rep was very nice and said he would find out what was going on. I was then told that "Scheduling" was working on rescheduling all of the calls from today and that my case had NOT BEEN RESCHEDULED after all. I now have a new date, two days out. Will they actually show up? Who knows... When I first bought my system, Momentum's service was very good. In fact, they called me to tell me about a problem with my system and fixed it quickly. Now, I have to let them know, source the parts myself and beg them to install the replacement part. Momentum Service communication is terrible and do they lie? Perhaps they are just making up stuff because they just don't know how to cover poor service.

Do not I repeat Do Not sign a contract with these fools!!!!!

All I will say is this company is a joke!!!!! If you happen to speak to one of their salesperson turn around / close the door.. Find another company seriously !!!!

Momentum just wastes my time.

Momentum Solar has, unfortunately, become a bad company. I had my solar panels installed a little over four years ago by Momentum and it was a good experience. After purchasing a plug-in hybrid vehicle this year, my energy needs increased so I contacted Momentum in March about adding more panels as well as adding back-up batteries. I was told I'd need a few months of electric bills justifying the need for more panels so in August I sent the bills proving the need. I was contacted by their installation manager who said the need for more panels was justified. However, he said there were a couple of other jobs he needed to complete first so he couldn't get to me for a couple of weeks. When I didn't hear back three weeks later, I called him and he said his wife had been ill but he would get to me in a week or so. After another couple of weeks I called again and he said he was on vacation. After another few weeks I called again and his assistant said he was on the other line and she took the message so he could call me back. When I didn't hear back days later, I called Momentum's main number, and asked if there was someone else who could get to my project, but they said the only one who handles that work is the man who doesn't even return my calls. I then asked for a higher up at Momentum to call me urgently because I needed the project completed before the end of the year. It's now a week later and nobody has contacted me. If they treat an existing customer this way, I can only imagine what they do to unsuspecting new ones.

Working with Momentum is torture

I wish I could give half a star for Momentum Solar. Customer Service reps were unfailingly friendly and helpful, but the schedulers and the workers were uninterested, unconcerned, and negligent. I started working with them in mid-August on a simple remove and re-install so I could get a new roof installed. They delayed and stalled for 6 weeks before they removed them. A new roof was on in 2 days. They didn't return for almost 4 weeks to replace them. The installers gave me incorrect information. They were on their phones, or shooting the breeze with each other for hours. The re-install took 9 hours because they spent the first 3 talking to each other, standing on the roof, but not working. Working with them is torturous. Stay away from Momentum Solar