Momentum Solar

Going solar with Momentum Solar was a great decision

We got our roof done and solar installed by Momentum Solar in 2016. We could not be happier with the outcome and we are saving even more money on our electric bill today than we were 2 years ago. We live in an adult community and we get compliments on our solar installation and on our roof all the time. Going solar was one of the best decisions we ever made for our home. I would absolutely recommend Momentum Solar to friends and family.

Guranteed vs Expected Production - Beware

Knowledge is key, here is some before you buy Solar... I had doubts about this from the moment I read the draft of the contract to be signed, but I signed anyway. You are sold a "system" that is EXPECTED to produce some % of your last year's usage (90% to 100%). They will tell you your system as designed WILL produce a certain (later called EXPECTED) amount, and that they have seen a system this size exceed this amount. You will then find in your contract that it is only guaranteed to produce 80% of that EXPECTED number. After you sign the contract, the only number that matters is the GUARANTEED production. I contacted them after month 1, month 2, and month 3 saying my production was lower than expected... They said don't worry,, give it a full year. So my system is 1 year old now, It was expected to produce ~10,400kwh, it produced ~8,500kwh. This is 81.7%, just over the guarantee. Well a full year has gone by. Sunnova owns the Solar system and I am not a Momentum provides me NO customer service... Sunnova says "I apologize" but all they can do is have THEIR Solar installer, Momentum, call me to provide a quote to make the system larger.. GO SOLAR!! Capitalism at its best!!

Momentum second review

I was promised certain things. After installation, these things did not happen. After my prior review, Gabby contacted me and helped me determine the problems. She and her boss, Joe, have said that they will make certain improvements. My esteem for Momentum has grown mostly due to the efforts of Gabby.

Momentum Solar

It started out great, but it is now over a year and I am still not fully up and running. PSE&G and Momentum Solar seem to have not a good relationship. One does not know what the other is responsible to do. Very frustrating. I now still pay a high electric bill to PSE&G plus the monthly installment to Momentum Solar.

Great Service

This was so easy and stress free. They came in told us what was happening and how it was going to look when the product was installed. And guess what? it came out exactly how they planned it and showed us. This has been the best decision we have made this summer, it’s good energy and happy pockets 😀

Solar Review

I didn't know much about solar but I wanted to do something to help with the environment. The installation process is longer that I thought but it was a good experience overall.

Momentum Solar Very Dissapointing

We had a power outage and since then we have not been producing any solar energy. We are still being charged $250 a month even though I was told we would be charged by the production quantities. My report shows 0 kw for the last two months and I have had to pay $500 not to mention my PSEG bill has been much higher than normal both of these months. The solar company does not have the man power to assist and it has been dragging on. Every time I call they say they will contact me in 3-5 business days or I need to reach back out to them in 3-5 business days for answers. They never contact me and every time I call back it is like I am starting over from scratch.

Customer Service

Momentum Solar This is going to be a complete review of the company Momentum Solar. I will be just and honest with the review. At the beginning of the year, we decided to go solar. We contacted Momentum Solar and we made an appointment with Mr. Rodney Williams (Solar Consultant) who gave us a good orientation even though, I did my research beforehand. The system they wanted to install was the Micro Inverters but I decided for the string inverters with the Sunny Boys inverters and having the option of drawing power if the grid goes down. We contracted Momentum Solar for the Solar System installation. The installation crew was amazing and they knew what they were doing. The installation was completed, and we were just waiting for the county to approve the installation, and the electric company to install the NET meter. Everything was approved and Momentum Solar sent two employees to fire up the system. All good, everything running as plan, first bill came in and since then I have been paying only the fees and other charges that the electrical company charge every household. I wrote an email to the Customer Service Department on May 9, 2018 because the contract arrangements have not been fulfilled. They told us that Momentum Solar will be monitoring the system to determine if the system is fully functional or if something was wrong. They also told us that we will be able to monitor the system from the panel and with an app. When the system was completed and fire up, no one explained to me how I was going to read the energy production, how I was going to monitor the system to make sure it was working, and how to get the app that they promise for me to monitor the system. Mrs. Gabrielle Maisto answered the email on May 10, 2018 and she advised me that she was trying to find a solution to my concern. She supposedly referred the email to service manager and she was waiting for him to respond. From that email, I have emailed her on June 10, July 17, and July 18. In the last email Mrs. Maisto asked me for clarification on my address. She wanted to know which address was mine because they had two different addresses with my name, so they could come and activate the system????? Mrs. Maisto, my solar system have been active and functioning since the beginning of the year. I only wrote one address on the contract papers. I am only inquiring or asking for your company Momentum Solar to grant and fulfill the contract arrangements and someone to come and show me how I read and monitor my solar system as your solar consultant Mr. Williams promised. Momentum Solar overall is a good company but their Customer Service and follow up on their client’s complaints are not so good. I give them a poor rating on that department.