Lumina

Amazing Customer Service!

We recently had our panels installed and have been really impressed by the whole process. Our representative, Kurt Bradshaw has been super helpful throughout the process and explained everything very clearly to us and specifically for our house. He was upfront about everything and even provided us with the recording of our zoom consultation so we could go back and consult it. He has been available to answer all our questions via text (even at night and weekends!!). The installers came on time, we’re very friendly and also took the time to explain everything. The price was fair and no extra charges- exactly what we were quoted and 0% interest loan! Kurt and Lumina followed up right away to see if everything was satisfactory. Seems like a great company!!

Wonderful working with Lumina Solar

Working with Lumina Solar has been wonderful. They have been prompt, courteous, and helpful throughout the entire process from estimate to follow up. They explained the process, gave us a detailed plan, and guided us through the various rebates and credits available to us for going solar. Installation on our townhome took place in one afternoon. Everything is working as advertised and we could not be happier. We highly recommend Lumina Solar.

Installed 22 panels and one Tesla battery

Project took about 3 month to complete with all permits, equipment order, installation and final inspection. Overall my experience with Lumina solar is excellent. Special thanks to my account manager Philip Jordan. Great communication and service from start to end.

Don't wait, get solar today!

Lumina installed our solar panels in PA through the Solarize program. Us along with other local houses were able to get our panels installed before the end of the year, enabling us to qualify for the 30% tax credit before it expires. The process was well explained, the work was done all in one day, after county inspections and a new smart meter from Peco we were all set to start generating our own electricity! I can see how much energy we generate with the app; but I can’t wait to start getting lower electricity bills! Thanks again for the great work.

Lumina Solar offers top-notch services in every area. Tim Cooke from Lumina not only educated us about solar panels, but also did a complete analysis of our roof and came up with the roof ideal areas for the solar panels. He even provided deep analysis of our neighbor tree future growth and moved the solar panels a few inches to avoid the shade. In addition to offering different solar panels options based on our budget, Tim advised us to install only enough panels to maximize solar panels performance. Other Lumina Solar team members were very informative. They professionally installed the panels and notified us everything we need to be aware of, including solar panels credits application instruction/deadline and solar panels/services warranty details. I recommend Lumina Solar to everyone for worry free experiences without reservation.

"Eric and Ryan recently installed our Lumina Solar system. Despite it being one of the hottest days of the summer, they completed the job in one day as promised. They did a great job hiding all of the equipment and cleaned up after their work was finished. They even filled in holes that were left open from another project. I would definitely recommend them!"

Fully recommend!

Lumina Solar installed our solar panels about 2 months ago. Our experience with Lumina is nothing short of wonderful. The staff we interacted with at Lumina were knowledgeable, efficient and professional. We especially appreciated the explanation of solar energy and our system in the most basic manner possible, the coordination of all paperwork (including HOA approval!) to progress the process, the efficient and professional manner in which the team handled installation day and the continued post installation support for any questions. We recommend Lumina Solar for anyone looking to switch to solar power; our electricity bill has zeroed out already.

Wonderful experience from start to finish

Luisa with Lumina Solar made the entire process very easy and seamless. From the initial conversation to the roofer referral and finally installation, Luisa and her team made it a breeze. My solar system is overproducing currently,, I have had 2 months (during 90° F weather) that I had $0 energy bill with DelMarVa Power, only my SMALL solar payment. I much prefer to pay for clean energy at a fraction of the cost. I highly recommend Lumina and especially Luisa, she was an absolute pleasure.

Solar Works! Thanks Lumina!!

The folks at Lumina Solar are fantastic! From the initial evaluation to the final inspection and operation (Pop the Champagne!!) they brought a high level of professionalism -- and passion for the solar generation mission. The installation itself (40 panels) was done on time and looks great. Love watching the real-time production on the Enlightenment app.

Well done solar installation. Excellent Program Management

Ryan Cook was invaluable to the success of the installation of 41 solar panels and a PowerWall at my home. He is expert in all aspects of solar technology and installation methods. Ryan is generous with his time and responds promptly, professionally, and completely to all questions and concerns. Ryan is a strong program manager and effectively orchestrates the sales, contractual, design, operational, inspection, and close out activities with all project stakeholders. I am grateful for all the time and attention that Ryan extended to my project. He was instrumental in the success of my project. I am very happy with the quality of the installation, and the positive way that Lumina Solar worked through the issues that are encountered in an installation of this size. Ryan helped me design the optimal system that I am delighted with. I highly recommend Ryan and Lumina Solar. I know that you will be as delighted when you work with Ryan I was.

What a great experience

I highly, highly recommend Lumina Solar if anyone is looking into solar. One of the best decisions we made as a family. Our sales rep and every single installer was absolutely wonderful to work with. Each person was courteous, thorough and extremely knowledgeable. We weren't sold more panels then needed and the Lumina team's customer service is out of this world. Reach out if interested! It's so worth the investment and small part of making our world cleaner

Fantastic, Thorough, and Professional

Lumina Solar proved to be an excellent partner in getting our home solar array installed and operational. They handled all of the paperwork for us, including permitting, financial loan (with their partner Dividend), SREC registration, and even our county tax exemption. Everything was easily signed online electronically, which helped to keep the process moving along smoothly. Catie Meck was exceptional in informing me of all of my purchase options, their various benefits and drawbacks, and how each phase of the process would work. I never felt lost or overwhelmed, which is really quite amazing considering how complex a project it is to hook into the power grid as a producer. The entire project from install to operational took 1.5 months, with the majority of that time waiting for either a slot on the county inspector's schedule or for Dominion to come swap out our old meter for a new net meter. The solar panel installation itself only took two days. All Lumina installation personnel were professional, maintained social distance, and wore a mask if they needed to enter my home (which was only for some brief work in the attic). I was notified whenever electricity in the home would need to be turned off, and their personnel even waited around for a full hour to continue their work when my wife had an important online meeting she couldn't miss. We appreciated that so much. If you are looking into a solar array for your own home, I HIGHLY recommend Lumina. They made the process easy, and everyone we dealt with was polite, competent, and professional. There were some other solar providers that had a slightly lower price tag, but I am happy to pay a bit more to get the level of reliable service I received from Lumina.

Responsive service, great product

From my first virtual meeting with Lumina (Shane Williams is great) to the assistance in turning things on post-permit, Lumina offered terrrific customer support to complement an excellent product. Strongly recommend.

Excellent Company

The team at Lumina Solar were excellent to work with, both before and after the sale. They were on time for appointments and the installation was flawless. No surprises or complications at all. We could not be happier with our decision to go with Lumina. Everything was explained in detail and was simple to understand. I am a retired contractor of 35 years and know that making it look easy is the hardest part of the job. Excellent job. Congratulations on a great company.

Great Company

Worked with Lumina Solar over the last few months to install solar panels on our house. They were very efficient, communicative, and helpful through the whole process. Highly recommended.

Highly recommended solar installer

After doing our research, we chose Lumina Solar for our solar installation. We worked closely with Tim Cooke to get the system designed the way we wanted, and the Lumina team was always very responsive to our questions and requests. The entire process, from design to the final inspection, went pretty much flawless. We would like to specifically call out how well the team managed the whole project and kept all the key stakeholders in the loop the entire time. Often customers focus on the technical specifications and the system costs; in our experience with home projects, good project management can easily be the most critical and important "element" that we are procuring. The Lumina team gets 5/5 from us. They made this solar installation a simple, trouble-free turnkey project. We have been using the system for the past two months, and we are extremely pleased with it. We would recommend Lumina Solar without hesitation.

I thought that I got excellent service for what I needed done.

My solar panels had stopped working and I needed a company to repair them. My son's wife is on face book and as I do not have face book she found people that were very excited about the work they had done from Lumina Solar. As I had tried many companies to help me none had responded to my calls. Going on the Facebook recommendations I contacted Lumina and they were happy to help me with my problem. They came out, found the problem and installed a new Invertor to get my system up and running again.

Excellent customer support! Highly Recommend.

They kept us very well informed throughout the entire process. If/when we had any questions, they would respond quickly and thoroughly. Very grateful to have the Lumina staff to assist us throughout the entire process.

Great from start to finish

Everyone I dealt with at Lumina was fantastic. We shopped around with multiple providers and we very impressed with the service we received at Lumina. From the sales process with Matt Dier through install and setup, permission to operate and everything, we felt supported and could easily get our questions answered and concerns addressed. Matt has continued to be awesome post-sale, answering my daily pings quickly. Thrilled to be solar, and confident to have done it with Lumina!

Professional and efficient from intro. to post installation.

We chose Lumina Solar due to the simple way in which Solar power and its benefits were explained to us. It was not a sales pitch , but more of an education, which is what we were looking for. The system recommended to us made sense for what we needed, no attempt to oversell. The entire process was seamless, Lumina coordinated obtaining all the necessary forms for us to review/sign, even our HOA approval. Colin Gload of Lumina was always available for our questions on the process and system we selected. Installation day was especially impressive, the team came by and with very little disruption, within a matter of 2-3 hrs had completed installation, cleaned up, explained the system and were gone. Our system has been on for a little over a month and we have already eliminated our BGE electric bill. No regrets. We highly recommend Lumina Solar for anyone looking to go green and save some $$$.

High quality all around

I purchased a home rooftop system from Lumina in June and had installation performed recently. So far the experience has been exceptional, from pre- and post-sales support (Tim Cooke is both knowledgeable and responds rapidly to questions), to the installation team (Dominque & Anthony), and top-notch electricians (Drew & Devon). Basically, I couldn't have asked for a better experience. I also appreciate the thoughtful design of the system, as you can't see any exterior conduit on the roof. It's just a very neat and clean design. In summary, I would not hesitate to recommend selecting this growing company from the many out there given Lumina's knowledge of photo voltaic systems, in addition to their genuine commitment to customer service.

Responsive. Knowledgeable. Professional. Helpful.

Lumina Solar was one of three solar companies I contacted for quotes on my solar install. All offered the same services but only Lumina provided the service needed to complete my project. From the start I was provided a great sales representative Phil who was knowledgeable and able to provide multiple system options to suit different needs. No pressure was ever applied to make a sale. The other competitors only tried to sell their preferred system setup. Lumina gave options from the number of labels, types of panels and back up batteries to personalize my setup for what my home needed. Installation was a breeze and complete timely even in the dead of winter. Hassles from the solar loan company and parts availability due to COVID were handled efficiently and everything is perfect and as should be. Their customer service is top notch and they are always willing to assist and answer any questions. I have never gone without communication from the company on any aspects.

They do what they say they will do

It's wonderful to deal with a company that keeps its promises. They respond to your calls, come on time, and do good work.

GREAT SERVICE

Another company looked at our funky 1930 bungalow on Google Earth and refused to even provide an estimate. Lumina did a thorough structural evaluation to maximize the number of panels that could be supported safely by our roof. They scrambled to finish the installation be the end of December 2019 so we could take advantage of a rebate that was set to expire. Lumina kept us informed all the way through the process. We've now been online for 19 months. Our 8 kW system has worked flawlessly and has supplied an average of 25% of our household energy over that period. We have three adults working from home and lots of tech).

Satisfied

Technically everything went well. Administration administratively the experience was just ok