Lumina

Didnt fix the leak

Had a leak under our solar panels with heavy rain. A roofer came out and could repair leak but solar panels would need to be removed in the meantime. Explained to Gabe with Lumina the situation and he assured me his techs could fix while taking off the panels. Without any heavy rains things seem ok. Then leaking started again. Gabe had 2 guys come out and claimed the leak came from the fascia near the gutter. Our roofer said that was impossible because the leak was too far in and saw the problem. Now Lumina claims they do not do residental properties even though they took my payment. Looks like I will have to sue with small claims court to get my money back since they did not complete what they claimed to do.

Cannot even schedule a repair for warranties

My 3 panels stopped working on 12/29 I emailed Lumina on Jan 8. Provided the enphase error. They confirmed with enphase that there was an issue but did not get a repair date. Followed up 2 times and they still would not give me a date up to today Feb 4. Avoid this company, they will sell but not fulfill their contractual obligations on warranty. My panels are only 4 years old and our contract covers 10 year warranty on parts and labor.

worse decision i ever made

paying two times as much for electric than before, called rep, took a bad review on here to get a return call, asked for different paperwork, had that over a month now with no call back, called today again with no answer, these people are bad to deal with in my opinion, they need to get this stuff off my roof and stuff it up you know where, not one bit of truth to what the rep told me, lumina is no good, seems all bad reveiws get lost, i,m thinking they write their own , i,v talked to other customers of theirs with the same experiance as i,m having

Before and after the installation

Until they install the panels everything seemed good. When we had the first problem everything went bad. First of all they have some confusion about whom to contact. Omnidia, them, and enphase? They say they check your system all the time. THEY DONT. You have to be checking your system all the time as we figured out there was not data uploading for the last 2 days. They do not respond to phones and emails on the weekends. You contact enphase, they give you different answers which conflict each other. You contact omnidia they let you schedule a call for trouble shooting. meanwhile it has been 5 days already. Then Lumina emails you to schedule a site visit 13 days later. No response, no responsibility, no customer care