Lumina

We had our solar panels installed by Lumina Solar in November 2025, and after experiencing our first summer with the system, we have been disappointed with the overall experience and the performance of our system. Our experience with our sales advisor was very disappointing. Communication was consistently poor, with slow responses to emails and multiple occasions where we had to contact other employees to find out why our sales advisor was not responding. Looking back, this should have been a clear warning sign of the issues we would encounter throughout the project. On a positive note, I would like to acknowledge that the installation team was professional and did an excellent job! However, on the day of installation, we were informed that the original panel measurements were inaccurate and that three panels would need to be removed from the planned system design. This was very frustrating because a representative from Lumina had previously visited our home, climbed onto the roof, and took precise measurements before the installation date! We were unable to reach our sales advisor that morning due to the early hour, so we had little choice but to proceed with the revised layout that the installation team created. Now that we are experiencing our first full summer with the system, we have found that our panels are not generating the amount of energy we had anticipated. We contacted Lumina to inquire about adding back the three panels that were removed from the original design, only to learn that the company does not perform installations of fewer than 6 panels. While we understand the business reasons behind this policy, it is still very disappointing to think about the additional energy we could have been generating had those original three panels been included in the initial installation. While we appreciate the professionalism of the installation crew, we are ultimately not satisfied with the planning and overall outcome of our solar installation experience. Better communication, more accurate planning, and greater attention to customer expectations would have made a significant difference in the overall experience.

Customer service

I had my solace for less then a year and this summer an array has gone down. The fact that during peak months that my system must sit broken for over a month is not acceptable when I paid in full up front. It also has me questioning how reliable the system is that they have so many people needing repairs that there are not able to address problem In a timely manner.

Helpful - but Solar production 30% below target

Installed February 2023. Price seemed good (in the middle of bids received) and the process went smoothly (although it took a lot longer than expected). BUT here we are a year later, and the first years production is less than 10,000 kWh, instead of the 13,600 we were told to expect. Needless to say, that makes for some very expensive electricity. It’s nearly a month since we told Lumina, and we still haven’t heard from them what they’re planning to do about it. Unless something changes, it seems like we made a $15,000 mistake by going with Lumina

Half good - Half bad

The sales and contracting process with Lumina was quite good but they did push for a quick decision to beat a pending price and financing rate increase. Could have been legitimate or sales tactic but I elected to proceed regardless. The rest of the sales process was efficient and relatively fast. The issues came with installation. The job was challenging due to roof pitch and a 2 array configuration. The 4 person crew was undersized to get the job done and properly cleaned up in one day with short, late Fall daylight hours. The electrician was competent but seemingly gave little direction to the mechanical technicians. Of that group, 1 seemed to know what he was doing, 1 was able to follow instruction and the 3rd just stood around a lot. The first real problem was the hole that the electrician accidentally punched in an interior wall. He did notify me but did a very half-hearted clean up in the interest of getting back to the install. Accidents happen... The second issue was the volume of debris left after they had supposedly cleaned up at the end of the install. Leaving wire, wire nuts, chunks of u-frame, knock out plugs and self tapping screws in the driveway, back yard and patio for my tires, dogs or mower to run into or over is pure negligence. A huge problem? That depends on how those things are found and the eventual outcome - certainly unwelcome and unexpected for a nearly $50,000 purchase that needs to last 20+ years. Next on the list - the electrician never reported the wall damage, so I had to contact the company to arrange repair. After that, the repair company scheduled the repair for ~6 weeks after the initial damage so I elected to fix it myself to 1) get it done and 2) not face the problem of an unknown contractor creating another problem and or mess. Back to the good side - the permitting, interconnection agreement and SREC setup were all simple and painless. Bottom line - if their A team shows up to do the install - likely a good overall experience. If the crew that did our work shows up... see above.

Great 5 Star experience at first....

Update - Lowering Rating as I continue to wait for batteries to be installed.. My Original Quote was to also install 2 Telsa batteries - due to back order issues I went ahead with the panel installation on the assumption that the batteries would soon follow (Dec-Jan), Well it is Mid March and getting a status or update on batteries has been challenging and I still have no time table... The frustration and disappoint is growing and my perception of a very Customer Centric Company is dwindling... I would highly recommend Lumina Solar! They were very clear and responsive through the entire process. The installers did a great job and they were all very nice and very professional!!! Everyone at Lumina was nice and professional. Thank to the entire team and especially Philip for a smooth and accommodating process!