Lumina

Initially satisfied, ultimately disappointed.

Lumina installed my Solar System in July 2019 and honestly the sales experience was really superb. In 2020 I received my federal tax rebate just as Lumina had stated and up to this point I was happy with the system and spoke highly of it to others. Unfortunately in mid-to-late 2021 my system began having technical issues and the system was down for months before technicians were able to resolve the problem. The failure in being able to get my system repaired in a timely manner may be more attributable to Omnidian (the company that provides monitoring and tech support for Lumina’s solar systems) than to Lumina itself. The bottom line here is that I was still paying for a non-functional solar system while now also paying a normal electricity bill. While I get that things break, the bigger problem was that customer support was practically non-existent and I'm assuming understaffed based on the time it took to get technicians to my home. In 2022 the modem and associated support for the modem that was installed was “prematurely discontinued”. This resulted in loss of access to energy monitoring, real time usage reports, remote installed maintenance, and Solar Renewable Energy Certificates (SRECs) Incentives. While the modem problem associated with the transitions from 3g to 5g networks is widespread, it just feels wrong that on a new system I have to pay additional money out-of-pocket to restore the originally advertised features of my solar system . After this overall experience I would recommend to people looking for Solar Panel Systems to avoid Lumina Solar and instead go to a larger business that is able to better support their customers post-sale and throughout their products life-cycle. I understand that Lumina is likely too small to have absorbed the cost of having to upgrade the modems of all of their previously installed systems, even if they were only a couple years old and sold under the guise of a five year communication plan. My main concern now is the long-term issues I may have with the system because of the problems I have already experienced from both a product and customer service standpoint.