ION Solar

Horrible company, will not recommend to anyone

I had my system installed in August I believe it was and because this company did not give me the right size system I have been paying double for electricity. I am paying for the solar panels and a normal electricity bill which is just as high as my bill was prior to getting the solar panels. Absolutely f**king useless sales team and project managers. When the system was done, I had to figure out how to turn it on myself, work the app, etc because no one showed me, explained, and no one on the phone was smart enough to tell me how everything worked. I will not be recommending this company to anyone and reporting them to the BBB

Highly Recommended

Excellent communication between the customer (me) and the company. Ion Solar took care of arranging all the inspections. The installers were excellent and knew what they were doing. All the equipment is top quality.

*WORST COMPANY EVER!!! ***WARNING*** DON'T USE THIS COMPANY!!

I signed up with this company in June. To start with, ION Solar was supposed to go through my HOA but never did and so I got a violation from the HOA. It is now November and they are charging my monthly payments (so I'm paying double to excel and ION) I STILL HAVE NO PANELS ON MY HOUSE or a running solar system!!! I NEVER ONCE HEARD BACK FROM THE SALES REP and have never had the same person follow through on anything. I don't get contacted about updates and the project failed inspection 2 times and no one has ever called me or come out to fix it. NOW I'm trying to get out of the whole deal because I feel like I've been completely scammed and they want to charge me $7000 to take it all down. Please save yourself time and use a reputable company and DON'T GO WITH ION SOLAR!!!

Install Oct 3rd 2017 of this year

On October 3rd I had the installation all dialed in for my home- One of the installers was nice enough to show me after the install was complete, how he pulled the power lever and then proceeded to show me that the SCE meter was going backwards, I was specifically shown that my solar was now working- Fast forward to yesterday- When my electricity was shut off- I contacted SCE and was told that my electricity was shut off- How can this be is what my thought was- I got the service turned on Oct 3rd and at that time I was expecting my final bill- Well, not the case- I was at no time ever told I had to get an inspection done and then and only then AFTER this inspection would I be able to file something with SCE and then finally have my solar working- Of course since I thought my solar was working I then decided I could afford to run my AC and my tenants of course did the same- At no time was I told anything about a final inspection and was also told by Doug on 2 possibly 3 occasions that I would NEVER receive a bill from SCE EVER- So, from the date of the 3rd of October, I was running up my bill and missed the deadline to pay, assuming I would just be getting a closing bill at the time of my eliminating the power use from SCE- I had to settle up on all the bills, and also having to pay the future assessed bill in order to get my power back on- I was also faced with having to pay a deposit to SCE of just under 1000 dollars in order to get my power back on- In addition to this debacle here is the latest- After I was told from SCE what I then needed to do (something I was told was to be taken care of by ION mind you) was to contact building and safety for Temecula- This was the inspection I was never told about mind you and then in a text sent from Doug yesterday which stated, “the city is what we are waiting for they are dragging their feet that ‘s all we need to hear from and they are the ones causing the delay.” Well I have an eye opener for you- I called the county of riverside, and got my own inspection scheduled on the 24th of October- There was zero wait, I was given this information in a 5 minute phone call to the county- The representative named Mitzy, told me this “at no time has anyone from ION contacted us.” Imagine my disgust in hearing this- I foolishly referred your services to friends of mine- They waited months for this so called inspection (oh and they were informed of the need for the inspection process btw) I let them know how easy it was to get this scheduled- Pretty sure you will also be hearing from them as well- So, in conclusion, I am extremely dissatisfied with the lack of communication from Doug- I feel like I was really pressured in signing the final documents and after this took place, they could care less- I was told by SCE that your company installed a system that bypassed you having to upgrade my electric panel in my residence- I explicitly told Doug, my system is not robust and I definitely need that upgraded- Of course it was not done- Your company would rather pay an additional 500 dollars to SCE than to get your customer what they asked for- And imbedded in the paperwork was the ok to do this- I would have liked to have had this explained to me and given a choice in this matter- But no, a slimey move on the sales persons part- This experience reeks of hurry up and sign this so I can get my commission- This is sad to find out- I would have been an excellent advocate to refer your company to others- This will not happen and in fact, I will be filing complaints with several organizations- The SCE rep gave me the proper channels to do this and is also going to lodge a complaint through SCE based on my information- She was appalled at the miscommunication as well.

Don't use this company!

During the sales and planning phase they were very eager to help and everything went just as explained by the sales person. After that though it has been a nightmare. I have had appointments for inspection and installation that nobody showed up to. I took the day off work both times to be home and they just didn't show up. When I called and complained there was no desire to make it right, just to schedule another appointment. The sales person had promised us incentives to purchase the panels and we have yet to see those (it's been 7 months). We were originally quoted 3 months from signing the papers to turning the panels and and it's been seven months and the panels are still not on. We have now made 5 loan payments while STILL paying an electric bill. I cannot explain how frustrated I am with this company. Look for a local installer in your city and use them. Or really just use anyone else. They would have to be better than Ion/Zing Solar.

Recent Customer

Recently had my system installed and I couldn't believe the instant savings I was able to achieve with available incentives in my area!!!

TERRIBLE SERVICE

This company is eager to speak with you & call you before the installation but once that happens the service is TERRIBLE. I have been paying for Solar service that doesn't work set up by them through SUNNOVA & alos paying the electric company. Im disabled & live on a fixed income & they ONLY CARE ABOUT MONEY not helping customers. DO NOT USE THESE 2 COMPANIES YOU WILL REGRET THIS IN MY OPINION AS I HAVE

Don't sign their contract until you know what you are in for!

Post signing a contract with Vision Solar - now ION Solar the promises made me very excited. My contract post install is managed by an OUTSOURCED company also the financial corp. Meaning, if your panels under produce ION Solar is not responsible until they are re-contracted by Dividend Solar to check it out. This leaves a big gap in ION's post contract support or liability, frankly. Ion was notified by Dividend to check this out in October 2016 the panels they installed were under producing over 20%... I heard back from then Mid-January of 2017 or 3 months. Currently, Ion still has not metered or checked this production but they have bounced me between a wide range of people promising to correct this. The UGLY -No one has fixed our 20% decrease in production since it was noticed Oct. 2016 -You never fully understand who is responsible for faulty work (ION or the third party you are sold to) -Panels were placed on the WRONG part of our roof. -Installers never showed us where they were going to place before they installed ( I was home the whole time) -Took another couple weeks for their electrician to finish the job. -Took another few months before Rocky Mtn turned it on. -They placed our panels on a dilapidated roof (we trusted their engineers but our Home Insurance booted us off for bad roof) -(BTW they will make you pay to temporarily take the solar off and redo your roof, unless all your credit is wrapped in your solar, which you will be screwed because this company is okay placing solar on bad roofs.) -Post signing contract no customer service agent knew anything about install times and the 2month install mentioned at signing became 3X LONGER and 6 months later installed. -Sell your contract and support responsibility on a third party -Engineer/Surveyor will fraudulently pass your roof as a pass and quote higher amounts of electrical production just to lock in the sale. -Company and owners do not respond to issues with their product or poor customer service Other installers have reviewed my panels here are some of the points made: -Panels are unlevel side to side (aesthetics) -No end caps on the brackets and expose the tunnel in the center exposed and ugly The Good - -Deferred first payment for 12 months (however the ticker starts after signing not after install***BEWARE***) -Tax credits (if you need them, but it's not a guarantee you will receive more - its not a check for getting solar) -Financial company has an easy website to navigate and respond quickly. I do not recommend this company!

Best Solar Installation Company

From start to finish the process was smooth and seamless. The sales rep, Joe Sacks, was extremely knowledgeable and professional which gave us confidence that the job would be done right. Thank you