ION Solar

My experience with Ion has been nothing but exceptional! Between the stellar project manager, Emily, and the entire install team, I had been nothing short of happy. Highly recommend!

Great solar company

Everything from the quotes, permitting process, and installation was seamless. They took care of everything and provided me with every bit of information I could ever want. They communicated through every step and answered every question. I highly recommend.

Don't do it

The tax credit was a total scam.What they produced was a total scam two hundred eighty five dollars a month for the solar panels and still paid two hundred dollars for electric

Easy, Fast, Honest — Highly Recommend

I had several companies assess my home for solar panels and batteries. I owned solar in another state and knew exactly what I wanted. I chose ION for a few reasons: no subcontractors, American-made equipment, and they took care of everything! Great communication throughout the process and after installation. My project manager was always responsive and made sure I understood my options and what to expect.

No Stars

Terrible with scheduling. Long delays. Non existent customer service. After the panels were installed they left. I paid them in full. 4 weeks later they scheduled the final electrical inspection which FAILED because Ion decided not to install the required grounding, which is not a big job. They just told me it was "good enough" and they left. After the failed inspection they have not responded to any email or phone call regarding completing the job. Zero response. I've scheduled for a real electrician to come finish the job. I'll have to pay for that of course. I'm taking over the project as they are not capable of doing it. I need to get this done by the end of 2025. I'll most likely take them to small claims court for failure to fulfill the contract obligations and my costs to finish the job. DO NOT HIRE ION. They are scattered, and have terrible management. NO Customer service.

TERRIBLE COMPANY

We thought we picking the right solar company to install our solar panels, BOY, WERE WE WRONG! We got swindled by "a used car salesman" John Hensch. He made promises and grade A service and it's been a lie from the moment they came out of his mouth! Costumer Service? ION does not have it! From the moment we scheduled the install was the beginning of your nightmare with ION. ION does not communicate with any of their departments. Scheduling was a complete mess. Day of installation the "custom" panels did NOT work! Hours and hours of trouble shooting and still could not get them to work. It took TWO weeks for ION to send out someone to repair them. The crew they sent out to repair the panels one of their employees was high/intoxicated. After another 5 hours of troubleshooting ION still could not fix the panels. Fairfax County inspector came today to look at the install and FAILED ION for having panels that did NOT work. ION promised a new team to repair, and they are a no show! When we called ION they said they would have someone out sometime this afternoon, no I am sorry for the inconvenience, or you are a priority!

Do Not Use ION Solar - Dishonest Company

ION mistakenly initiated two loan applications for us for our solar panels. We wanted to have both my name and my husband's name on the loan. The initial financing company we applied with could not put both of us on the loan, so we switched financing 4 days after that to a different lender. According to our Account Manger, Jasmine Cabezas, our sales rep, David Abrams, never notified her of the lender change. When our panels were finally installed in July, we received notification from the original lender that we needed to do a welcome call for our loan. We called and realized it was the wrong loan company, and immediately called ION. After two months of constant phone calls, text messages, and emails with ION Customer Service and the loan company, and after assurances from our sales rep that a new loan application would be put in to allow both myself and my husband to be on the loan, we were told today that it could not be done. David Abrams is incredibly dishonest and never owned up to his mistake. We could not get in touch with anyone at ION outside of finally talking to our account manager in early September. We were repeatedly told we would receive a call back within x amount of hours, and repeatedly never received a call. This company reinforces the stereotype of terrible, dishonest salespeople. 100% regret going with ION.

Awful

Panels were installed in May. It's the end of August and they have failed second inspection. Still no resolution. No one answers the phone and communication is non-existent.

Excellent

Explained everything and all the energy and financial benefits, kept me fully up to date on all progress. Great staff and team members. Highly recommend.

The worst company I have ever dealt with for any project done.

It took 11 months to install from start to finish after I was told it wouldn't be more than 4 months. From the day I signed, I had problems. Engineer dept didn't include shutoff switch to the county after they included them in the plans sent to me. Inspections scheduling told me to be here all day knowing inspectors were not coming. Installation installed equipment that was not supposed to be installed, (again, in the plans). Every dept had problems until I got with Matthew Santiago who go the project to completion. Then I got to the Finalization team who is supposed to get me all my rebate paperwork to submit to state. All the paperwork was blank and that was a whole other ordeal. I will give this advise. Don't use this company!

Want a job where you don't do any work: apply to Ion Solar!

We are 9 months in from the start of my project and nothing has been started on my home. I signed a contract in November 2024 and was told the project would probably be installed by the end of the year. It's August 2025. The project includes an electric panel upgrade and solar panels. There is no way to call anyone directly. Most requests for calls are ignored or they tell you they cannot. They have 20 different people working independently of one another, no single source contact or project manager. After going back and forth on the design for 4-5 months they finally listened to my request and drew something up that i would approve. I had to file a BBB complaint before they made anything happen. Then we wait for permits, and yes that process can take awhile, and i was patient checking in after weeks of no communication for updates. I finally received an email saying everything was in order and we scheduled the panel upgrade one day and the solar panels another day per my request to streamline my ability to provide them access to the attic and basement while restraining the pet access around their work environments. The day of the electric panel work they told me the power would be out the entire day so I made preparations to work from home without electricity, rearranged my schedule to accommodate not being in the office, pack a cooler and meals, and came up with a plan for the pets. Everyone shows up, but all the proper permits were not prepared by Ion so the energy company refused to comply and left. Nothing was completed that day, the PM at Ion never reached out to discuss, and I had to call their 800 number and sit on hold for a half hour to be told there was nothing they could do and they would need some time to reschedule but it's gonna be a few months because they are booked up.

You will not be grandfathered in to one to one net metering

Ion’s major sales pitch is claiming you will be grandfathered into one to one net metering for 25 years with Pacific Power. This is a blatant lie. There will be no language discussing duration or protection of any sort in your Pacific Power contract. Pacific Power is beholden to the Public Utility Board regarding net metering. Ion is making false claims to make the sale.

Efficient installation

Our panels and electrical modifications were completed in 8 hours. Our panels were active immediately upon installation! Dan Van Dam served as an informative and friendly mediator in the process.

Great experience

We had a great experience with ION Solar. They took care of all the paperwork with the energy company, the city, and our HOA so we didn't have to. They weren't pushy, which is a quite different than a lot of other people that approached us. The installation went really fast. We're happy with our choice to go with them.

Ion solar

Quick and easy. No complaints

Do Not Use Ion Solar! A Three-Month Nightmare and Counting.

My experience with Ion Solar has been an absolute disaster, and I strongly advise against using their services. What should have been a straightforward second solar installation has turned into a three-month-long nightmare of incompetence, poor communication, and unresolved issues. Our ordeal began in early May with the first of many rescheduled appointments due to "unavailable parts." The actual installation started on May 13th, only for the crew to realize they had the wrong size breaker box after working all day. This was the beginning of a frustrating cycle of canceled appointments, often with little to no notice. We were repeatedly asked to prepare for a significant power outage that never happened, causing major disruptions to our schedules and my wife's business, which she runs from our garage. The communication has been abysmal. Despite having pre-approved HOA documents, we received redundant requests for them. A senior project manager was assigned to our case, but this has not improved the situation. She has canceled appointments, sent irrelevant texts, and even referenced the wrong solar company on multiple occasions. Her proposed solution to our significant inconvenience was a meager gift card for dinner. To make matters infinitely worse, we recently discovered that our existing solar panels were turned off on May 14th, the very first day the Ion crew was on-site. This means that during the hottest months of the year, we have been without our primary source of solar energy, leading to an unexpectedly high utility bill. When I brought this to the project manager's attention, she had the audacity to claim it was my fault for not noticing sooner. As of today, July 14th, our new solar panels are still not installed. Our garage has been left with large, unrepaired holes in the drywall and cracked stucco from the work that was done. We chose Ion Solar for a second time because our first experience was so positive. This time, however, has been a complete and utter failure on every level. The lack of planning, poor execution, and dismissive customer service are appalling. These last three months have been hell. Do not make the same mistake we did. Do not use Ion Solar.

⭐ 0 Star – Avoid at All Costs Don’t get ripped off

I deeply regret ever signing a contract with Mona Lee Inc. On November 10, 2024, I hired and paid them $60,000 to install a 24kW roof-mounted solar system on my home — including 60 LONGi 400W panels, 3 Tesla inverters, and all the necessary electrical upgrades. The system was supposed to come with a 25-year warranty, and the inverters were warrantied for 12.5 years. Fast forward to March 2025: Mona Lee told me the installation was complete and demanded final payment. But when I checked the system performance through the Tesla app, it was clearly underproducing. We’d done our homework, and it was obvious something was wrong — especially compared to our neighbors’ much smaller systems that were generating far more power. At first, Mona Lee insisted there was no issue, but after we pushed back with data, they finally admitted one of the three inverters wasn’t working. Tesla eventually fixed it remotely, and the system started working properly — for about 60 days. Then, in late May, the system performance dropped off a cliff — down to 60% production. Once again, we reached out to Mona Lee. This time they shoved us toward Tesla’s app-based support, which is nothing but frustrating, automated AI troubleshooting. After wasting time with that, we asked for real help and got tossed back and forth between Tesla and Mona Lee. From May 30 onward, it’s been a circus of excuses and empty promises. I was told a tech would be sent “ASAP.” Then they told me it would be “2–3 days.” Then “we’re escalating the issue.” Then… nothing. As of July, no technician has ever come, and my system — a massive, expensive investment — has now been mostly non-functional for nearly two months. I’ve sent multiple follow-up emails, including a registered letter to their corporate office. All of it has been ignored. Bottom line: Mona Lee Inc. takes your money, installs faulty equipment, and disappears the moment there’s a problem. They blame Tesla, deflect responsibility, and offer zero accountability for the system they designed, installed, and guaranteed. My system worked for less than 20% of the time it’s been installed, and I’ve been completely abandoned. If you value your time, money, or sanity, do not do business with Mona Lee Inc. I wouldn’t trust them to install a lightbulb, let alone a solar system.

the whole crew did an excellent job on installing the solar panels I recommend putting solar panels on your house. If I moved I’d do it again.

Great experience !

My experience with ION and Carson have been amazing. The level of communication from the presales process to installation was flawless. I was kept up to date on everything that was being done and the team was very flexible with re scheduling.

The whole team moved quickly to deliver my install in just 3 weeks!

Install

Jesse and his crew were polite, quick and efficient. No issues at all, answered all questions in a professional manner. Our sales rep Brandon was great. Very thorough with the details.

Fast turn but question ratings

Fast turn on getting things scheduled and put on roof. As I monitor system output and things - I do question sizing and panel ratings vs. what shows up as being produced… a 4.8kW set of panels that never peaks above 3.6kW seems off… The likely should have quoted me a 6kW set of panels if there was this much fall off vs. the panels ratings…. Polite and fast team but not pleased with such a panel fall off vs. rating.

Process has moved quickly with an abundance of communication along the way!

smooth and fast process

The process of installation of my new roof and solar panels was smooth, coordinated and fast.

Fantastic service

The entire process was incredibly easy! Each step in the process was explained and followed exactly as we were told. I was particularly pleased with the installation. Jeffrey (installation electrician) was so professional and kept me up to date on each step. They were efficient and thorough, would recommend to anyone and everyone.