ION Solar

I�m not happy with the overall process, I paid more that I sho

Lack of experience

Panels work - customer service and installation problems

Ion was initially quick to answer and return calls and come to the house to help me. Once I decided to go with them and signed the contract, I was unable to reach them via phone again and none of my several voicemails were returned. I had questions about the contract and documents I was signing but had to rely on a friend for help who is also a customer. In addition to nonexistent support, the installation team failed the inspection, which meant they had to come back and try again. They told me the inspector who works for my local community was unreasonable so I offered to call the city for them to give them feedback...When they realized I would go to bat for them, the team changed their tune and asked me not to do that and they partially took responsibility for failing the inspection. 2 of my 15 panels produce about 40% less energy than the rest. Otherwise the system seems to be working well.

Got a compass?

I was informed that the site surveyor sized the North side of my roof. Not the South side. This is very unprofessional and makes me worry about the competency of the company as a whole. When I was called about the error I asked if the designs were reviewed by a licensed electrician. The representative mentioned that he didn't know the details of the process and didn't know if a signature was even required.

Ion solar

Sales and installation were ok , post installation has been a nightmare. After a year of trouble free use we received a bill from the power company for a months worth of summer time power that apparently are system wasn't registering power generation to the grid. Long story short we now have 1K of power bills (4 months into are non functioning system) and very sporadic returned calls and may broken commitments. Customer service is non existant at this point. Go elsewhere!

Good Solar poor staff

They are priced great. But, when it comes to the incentives and none incentives installs they do not know. The project manager did not know what they where doing and i had to work with nvenergy to everything completed and working. As the project manager was not doing her job and the management did not care. As, you can see on the BBB site. This company needs a staff and management over hall. But, the system is great so far and no issues since the install.

Good product, poor service.

The project managers were very unorganized and unprofessional. My installation includes panels on my house, as well as a detached garage. A technician did a site survey, where they discovered the detached garage, as well as the fact that my house has no attic. Their "plan" featured a straight line indicating a connection between the house and the garage. There was no indication of exactly how the connection was to be achieved. When the installation crew arrived, they were very surprised that there was no attic, and, not only that they needed a trench, but that it should have been dug before they arrived. So they were not able to complete the installation. Two days later, I received a message from the project manager that the 811 service had been called to mark the ground. Then, it was 2 weeks before they sent a guy to dig the trench. When he arrived, he was very surprised to see that there was a sidewalk where the trench should go, and he was unable to complete the work. A weak later, when the crew finally came that was capable to remove the concrete and dig the trench, the 811 markings on the ground were too faded and they had to call for the ground to be marked again. This sort of unprofessionalism continued, with many days between each correspondence. But, after a failed trench inspection, a few more failed attempts at completing the project, it finally got completed -- 2.5 months after the first install crew arrived. Also, when they dug the trench, they had to break the sidewalk, and clear some landscaping gravel. They never fixed the sidewalk, and the gravel got mixed with the dirt from the trench digging so the whole area looks like a dirt pile now.