Independent Power (Colorado)

We hired Independent Power to install two large solar arrays on our hotels in Estes Park—a 93kW (211-panel) and a 75kW (170-panel) system, both installed in 2020. This review reflects our long-term experience with Independent Power, including their post-installation support. Unfortunately, our experience has been disappointing from the outset. The project was scheduled for a two-week installation, which was crucial for our seasonal business, but it ultimately took more than six months to complete. During installation, one of the panels blew off the roof and landed in a neighboring field—a dangerous event that could have caused serious injury. Another issue involved the lack of foresight regarding snow accumulation. Despite being a Colorado-based company, the design failed to account for snow sliding off solar panels onto customer vehicles. As a result, the team had to retrofit snow fencing and relocate panels, requiring significant re-engineering after the initial installation—an outcome that was both inconvenient and disruptive. After installation, problems persisted. When we experienced an inverter communication error, their service team not only failed to resolve the issue but also shorted out the communication board, subsequently blaming our internet configuration, which had not been changed. Most concerning is their customer support, or lack thereof. After investing over $400,000, we now receive little to no response or assistance. This raises serious questions about how they might treat smaller customers once the installation is finished. In summary, I would not recommend Independent Power. Our experience was characterized by over-promising, under-delivering, poor project management, and inadequate post-sale support. I urge anyone considering Independent Power to seriously research alternative providers.

We hired Independent Power to install two large solar arrays on our hotels in Estes Park—a 93kW (211-panel) and a 75kW (170-panel) system, both installed in 2020. This review reflects our long-term experience with Independent Power, including their post-installation support. Unfortunately, our experience has been disappointing from the outset. The project was scheduled for a two-week installation, which was crucial for our seasonal business, but it ultimately took more than six months to complete. During installation, one of the panels blew off the roof and landed in a neighboring field—a dangerous event that could have caused serious injury. Another issue involved the lack of foresight regarding snow accumulation. Despite being a Colorado-based company, the design failed to account for snow sliding off solar panels onto customer vehicles. As a result, the team had to retrofit snow fencing and relocate panels, requiring significant re-engineering after the initial installation—an outcome that was both inconvenient and disruptive. After installation, problems persisted. When we experienced an inverter communication error, their service team not only failed to resolve the issue but also shorted out the communication board, subsequently blaming our internet configuration, which had not been changed. Most concerning is their customer support, or lack thereof. After investing over $400,000, we now receive little to no response or assistance. This raises serious questions about how they might treat smaller customers once the installation is finished. In summary, I would not recommend Independent Power. Our experience was characterized by over-promising, under-delivering, poor project management, and inadequate post-sale support. I urge anyone considering Independent Power to seriously research alternative providers.

We hired Independent Power to install two large solar arrays on our hotels in Estes Park—a 93kW (211-panel) and a 75kW (170-panel) system, both installed in 2020. This review reflects our long-term experience with Independent Power, including their post-installation support. Unfortunately, our experience has been disappointing from the outset. The project was scheduled for a two-week installation, which was crucial for our seasonal business, but it ultimately took more than six months to complete. During installation, one of the panels blew off the roof and landed in a neighboring field—a dangerous event that could have caused serious injury. Another issue involved the lack of foresight regarding snow accumulation. Despite being a Colorado-based company, the design failed to account for snow sliding off solar panels onto customer vehicles. As a result, the team had to retrofit snow fencing and relocate panels, requiring significant re-engineering after the initial installation—an outcome that was both inconvenient and disruptive. After installation, problems persisted. When we experienced an inverter communication error, their service team not only failed to resolve the issue but also shorted out the communication board, subsequently blaming our internet configuration, which had not been changed. Most concerning is their customer support, or lack thereof. After investing over $400,000, we now receive little to no response or assistance. This raises serious questions about how they might treat smaller customers once the installation is finished. In summary, I would not recommend Independent Power. Our experience was characterized by over-promising, under-delivering, poor project management, and inadequate post-sale support. I urge anyone considering Independent Power to seriously research alternative providers.

My original furnace had cracks that was leaking carbon monoxide. So I couldn’t turn it on. Independent Power scheduled me as soon as possible and gave me a wonderful heating system. I am a warm satisfied customer. Everyone, including the team. Who came to install the units was kindly, courteous, even sweet. I was shown how to use the system in great detail and with l with patience. Highly recommend this company to anyone.

My original furnace had cracks that was leaking carbon monoxide. So I couldn’t turn it on. Independent Power scheduled me as soon as possible and gave me a wonderful heating system. I am a warm satisfied customer. Everyone, including the team. Who came to install the units was kindly, courteous, even sweet. I was shown how to use the system in great detail and with l with patience. Highly recommend this company to anyone.

My original furnace had cracks that was leaking carbon monoxide. So I couldn’t turn it on. Independent Power scheduled me as soon as possible and gave me a wonderful heating system. I am a warm satisfied customer. Everyone, including the team. Who came to install the units was kindly, courteous, even sweet. I was shown how to use the system in great detail and with l with patience. Highly recommend this company to anyone.

IPS installed solar within the original time frame and estimate provided. Noah and Emily always quickly returned my calls and emails. Always showed up from Bozeman when they said they would to install panels and work on the electrical components. Were quick to process a change order when I switched from 10 to 12 panels. Sean even made a last minute detour to fix a quick issue with my panel to get the Enphase app up and running. Highly recommend them.

IPS installed solar within the original time frame and estimate provided. Noah and Emily always quickly returned my calls and emails. Always showed up from Bozeman when they said they would to install panels and work on the electrical components. Were quick to process a change order when I switched from 10 to 12 panels. Sean even made a last minute detour to fix a quick issue with my panel to get the Enphase app up and running. Highly recommend them.

IPS installed solar within the original time frame and estimate provided. Noah and Emily always quickly returned my calls and emails. Always showed up from Bozeman when they said they would to install panels and work on the electrical components. Were quick to process a change order when I switched from 10 to 12 panels. Sean even made a last minute detour to fix a quick issue with my panel to get the Enphase app up and running. Highly recommend them.

Great experience

Great experience

Great experience

Just had my system turned on but the team did a great job!

Just had my system turned on but the team did a great job!

Just had my system turned on but the team did a great job!

Great service and quality system installed. Getting the quotes was a breeze as well, Dan was really helpful in configuring my system and the several others that I asked him for to compare price and performance. Looking forward to the solar production of my new system. Independent Power is very professional, their installers are great. All equipment installed in a timely manner, and it all works perfect. Great crew, highly recommend Independent Power.

Great service and quality system installed. Getting the quotes was a breeze as well, Dan was really helpful in configuring my system and the several others that I asked him for to compare price and performance. Looking forward to the solar production of my new system. Independent Power is very professional, their installers are great. All equipment installed in a timely manner, and it all works perfect. Great crew, highly recommend Independent Power.

Great service and quality system installed. Getting the quotes was a breeze as well, Dan was really helpful in configuring my system and the several others that I asked him for to compare price and performance. Looking forward to the solar production of my new system. Independent Power is very professional, their installers are great. All equipment installed in a timely manner, and it all works perfect. Great crew, highly recommend Independent Power.

I guess they got bought out and they didn't handle the transition well. They are 6 months late in getting the install done and demanding payment without having my panels up and running. Probably a crap shoot with these guys. Maybe they will be good but most likely they will disappoint, and you will be stuck with a non-communicative group of boners.

I guess they got bought out and they didn't handle the transition well. They are 6 months late in getting the install done and demanding payment without having my panels up and running. Probably a crap shoot with these guys. Maybe they will be good but most likely they will disappoint, and you will be stuck with a non-communicative group of boners.

I guess they got bought out and they didn't handle the transition well. They are 6 months late in getting the install done and demanding payment without having my panels up and running. Probably a crap shoot with these guys. Maybe they will be good but most likely they will disappoint, and you will be stuck with a non-communicative group of boners.

We have had IPS install solar panels on 3 houses through the years. The first time they were very attentive and were more than ready to explain how the panels work and to get them installed. For the second time, the process went smoothly as well. For the third time, I felt like my emails got lost of the shuffle of too many emails to deal with for them and being shuffled between representatives. Over the course of a year (because I would forget about my email to them for months at a time), I started up the conversation multiple times. When I finally sent an email explaining that I was waiting for answers and asked if they really wanted my business, I got a very apologetic response from a lead rep and the solar panel process got rolling immediately and thoroughly. They checked in often to confirm dates and paperwork. The panels are up and running and we are content with the company.

We have had IPS install solar panels on 3 houses through the years. The first time they were very attentive and were more than ready to explain how the panels work and to get them installed. For the second time, the process went smoothly as well. For the third time, I felt like my emails got lost of the shuffle of too many emails to deal with for them and being shuffled between representatives. Over the course of a year (because I would forget about my email to them for months at a time), I started up the conversation multiple times. When I finally sent an email explaining that I was waiting for answers and asked if they really wanted my business, I got a very apologetic response from a lead rep and the solar panel process got rolling immediately and thoroughly. They checked in often to confirm dates and paperwork. The panels are up and running and we are content with the company.

We have had IPS install solar panels on 3 houses through the years. The first time they were very attentive and were more than ready to explain how the panels work and to get them installed. For the second time, the process went smoothly as well. For the third time, I felt like my emails got lost of the shuffle of too many emails to deal with for them and being shuffled between representatives. Over the course of a year (because I would forget about my email to them for months at a time), I started up the conversation multiple times. When I finally sent an email explaining that I was waiting for answers and asked if they really wanted my business, I got a very apologetic response from a lead rep and the solar panel process got rolling immediately and thoroughly. They checked in often to confirm dates and paperwork. The panels are up and running and we are content with the company.

Just had system installed so can't comment on how it is running, yet, but installation team did a fabulous job. Sales customer service was great...detailed, good explanation. Customer service overall good, but can improve on explaining the process, i.e. what will happen next and who is responsible for each step. Payment process was easy. Price comparable, just wish now someone would invent a less expensive battery to go completely off the grid! Overall, no complaints and I would highly recommend this company.

Just had system installed so can't comment on how it is running, yet, but installation team did a fabulous job. Sales customer service was great...detailed, good explanation. Customer service overall good, but can improve on explaining the process, i.e. what will happen next and who is responsible for each step. Payment process was easy. Price comparable, just wish now someone would invent a less expensive battery to go completely off the grid! Overall, no complaints and I would highly recommend this company.

Just had system installed so can't comment on how it is running, yet, but installation team did a fabulous job. Sales customer service was great...detailed, good explanation. Customer service overall good, but can improve on explaining the process, i.e. what will happen next and who is responsible for each step. Payment process was easy. Price comparable, just wish now someone would invent a less expensive battery to go completely off the grid! Overall, no complaints and I would highly recommend this company.

I bought solar panels form IPS 7 years ago. There were problems from the beginning. Panels didn't work right the 1st year. Finally fixed. There has been no Regional Manager for the past 7 months and no indication when position will be filled. My solar panels have not been working well for past year, according to records, and I now have solar panels and am paying an electric bill. Work in New England region is subcontracted out. Subcontractor was here multiple times and has not fixed problem. Presumably, a new subcontractor has been hired. When one calls or emails service department in Colorado, it takes multiple times to get a response, I have now called/emailed daily for 4 days in a row, still no response. Last conversation was that they would have someone here quickly. I am frustrated and dismayed.

I bought solar panels form IPS 7 years ago. There were problems from the beginning. Panels didn't work right the 1st year. Finally fixed. There has been no Regional Manager for the past 7 months and no indication when position will be filled. My solar panels have not been working well for past year, according to records, and I now have solar panels and am paying an electric bill. Work in New England region is subcontracted out. Subcontractor was here multiple times and has not fixed problem. Presumably, a new subcontractor has been hired. When one calls or emails service department in Colorado, it takes multiple times to get a response, I have now called/emailed daily for 4 days in a row, still no response. Last conversation was that they would have someone here quickly. I am frustrated and dismayed.

I bought solar panels form IPS 7 years ago. There were problems from the beginning. Panels didn't work right the 1st year. Finally fixed. There has been no Regional Manager for the past 7 months and no indication when position will be filled. My solar panels have not been working well for past year, according to records, and I now have solar panels and am paying an electric bill. Work in New England region is subcontracted out. Subcontractor was here multiple times and has not fixed problem. Presumably, a new subcontractor has been hired. When one calls or emails service department in Colorado, it takes multiple times to get a response, I have now called/emailed daily for 4 days in a row, still no response. Last conversation was that they would have someone here quickly. I am frustrated and dismayed.

DO NOT use - spent 100K on systems, multiple failures to deliver bid as promised. Horrific customer service and lack of communication, both internally and customer facing. Took more than 6 months to install my jobs, neither of which are completed per their bid. Basically told me they were done and checked out with no resolution. Worst experience I have had as a customer ever.

DO NOT use - spent 100K on systems, multiple failures to deliver bid as promised. Horrific customer service and lack of communication, both internally and customer facing. Took more than 6 months to install my jobs, neither of which are completed per their bid. Basically told me they were done and checked out with no resolution. Worst experience I have had as a customer ever.

DO NOT use - spent 100K on systems, multiple failures to deliver bid as promised. Horrific customer service and lack of communication, both internally and customer facing. Took more than 6 months to install my jobs, neither of which are completed per their bid. Basically told me they were done and checked out with no resolution. Worst experience I have had as a customer ever.

Hey, These people did a great job. They were fast and courteous. The system install went smoothly and they explained what they were doing. The system seems to work fine. I am looking forward to seeing my first power bill.

Hey, These people did a great job. They were fast and courteous. The system install went smoothly and they explained what they were doing. The system seems to work fine. I am looking forward to seeing my first power bill.

Hey, These people did a great job. They were fast and courteous. The system install went smoothly and they explained what they were doing. The system seems to work fine. I am looking forward to seeing my first power bill.

I am due for an install in less than a week and have zero confirmation on if it is proceeding or the materials I have paid for are in their possession. 7.2 kW system in Arvada, CO. Scheduled mid August, and the initial quote and engineering was awesome. My project manager reaches out every two weeks supposidly by policy, but I have had multiple delays due to items needed from the homeowner and nobody has told me. The end result is I am left chasing down information so that my install can proceed. If you want to chase and manage your own install and pay someone to supposidly do the same thing them this is your company. I still like their equipment and how they designed my system but do not have a warm fuzzy on when it will progress to a live system. Will update if things change.

I am due for an install in less than a week and have zero confirmation on if it is proceeding or the materials I have paid for are in their possession. 7.2 kW system in Arvada, CO. Scheduled mid August, and the initial quote and engineering was awesome. My project manager reaches out every two weeks supposidly by policy, but I have had multiple delays due to items needed from the homeowner and nobody has told me. The end result is I am left chasing down information so that my install can proceed. If you want to chase and manage your own install and pay someone to supposidly do the same thing them this is your company. I still like their equipment and how they designed my system but do not have a warm fuzzy on when it will progress to a live system. Will update if things change.

I am due for an install in less than a week and have zero confirmation on if it is proceeding or the materials I have paid for are in their possession. 7.2 kW system in Arvada, CO. Scheduled mid August, and the initial quote and engineering was awesome. My project manager reaches out every two weeks supposidly by policy, but I have had multiple delays due to items needed from the homeowner and nobody has told me. The end result is I am left chasing down information so that my install can proceed. If you want to chase and manage your own install and pay someone to supposidly do the same thing them this is your company. I still like their equipment and how they designed my system but do not have a warm fuzzy on when it will progress to a live system. Will update if things change.

I had my system installed through IPS. Their employee came out three separate times to reset arc sensors and claimed the problem was an overly sensitive inverter. They tried to charge about 130.00 per hour plus drive time to fix the system. The reset never worked. I contacted Sun Power directly. Sun Power got someone else out and the system has worked flawlessly. Months of hassle with IPS and problems. If your system works they are fine. If you have problems go through someone else. Completely and totally incompetent after install.

I had my system installed through IPS. Their employee came out three separate times to reset arc sensors and claimed the problem was an overly sensitive inverter. They tried to charge about 130.00 per hour plus drive time to fix the system. The reset never worked. I contacted Sun Power directly. Sun Power got someone else out and the system has worked flawlessly. Months of hassle with IPS and problems. If your system works they are fine. If you have problems go through someone else. Completely and totally incompetent after install.

I had my system installed through IPS. Their employee came out three separate times to reset arc sensors and claimed the problem was an overly sensitive inverter. They tried to charge about 130.00 per hour plus drive time to fix the system. The reset never worked. I contacted Sun Power directly. Sun Power got someone else out and the system has worked flawlessly. Months of hassle with IPS and problems. If your system works they are fine. If you have problems go through someone else. Completely and totally incompetent after install.

I interviewed 9 different solar system installers, IPS had the best warranty, highest rated equipment, system produced the most power with the lest panels and the lowest cost. Overall service has been great.

I interviewed 9 different solar system installers, IPS had the best warranty, highest rated equipment, system produced the most power with the lest panels and the lowest cost. Overall service has been great.

I interviewed 9 different solar system installers, IPS had the best warranty, highest rated equipment, system produced the most power with the lest panels and the lowest cost. Overall service has been great.

These guys were very professional and Timely. The installation went flawlessly. There experience shines through in spades. The sunpower panels and hardware are the best hands down. My only negative is the SunPower monitoring software it NOT very detailed and needs a major update.

These guys were very professional and Timely. The installation went flawlessly. There experience shines through in spades. The sunpower panels and hardware are the best hands down. My only negative is the SunPower monitoring software it NOT very detailed and needs a major update.

These guys were very professional and Timely. The installation went flawlessly. There experience shines through in spades. The sunpower panels and hardware are the best hands down. My only negative is the SunPower monitoring software it NOT very detailed and needs a major update.

IPS installed a 4.5kW SunPower PV system on my roof in late 2006, and it's consistently generated its design specification of an average of 550 kWhr/month since then, every year for the past 13 years, literally maintenance- and incidence-free. After increasing my home's efficiency (mostly by replacing incandescent bulbs with LEDs for 1/10th their power cost), my home now uses sufficiently less electricity to power my electric car, so in addition to satisfying all my electric-power needs for the first ten years with the rooftop array, I'm now actually driving on sunlight too. Though I'm always happy to see IPS employees - they were great to work with during the design and installation of my system 13 years ago - I'm ecstatic I haven't had to call them out to deal with anything associated with my array since then. Mine really has been an install, power-up, and forget experience with their SunPower PV technology. I couldn't possibly be happier.

IPS installed a 4.5kW SunPower PV system on my roof in late 2006, and it's consistently generated its design specification of an average of 550 kWhr/month since then, every year for the past 13 years, literally maintenance- and incidence-free. After increasing my home's efficiency (mostly by replacing incandescent bulbs with LEDs for 1/10th their power cost), my home now uses sufficiently less electricity to power my electric car, so in addition to satisfying all my electric-power needs for the first ten years with the rooftop array, I'm now actually driving on sunlight too. Though I'm always happy to see IPS employees - they were great to work with during the design and installation of my system 13 years ago - I'm ecstatic I haven't had to call them out to deal with anything associated with my array since then. Mine really has been an install, power-up, and forget experience with their SunPower PV technology. I couldn't possibly be happier.