Freedom Power

Under deliver

Freedom solar wasn’t able to deliver. My one requirement was to power overnights when the grid drops. That is too much for my system. Thankfully the grid hadn’t dropped because my power wall is empty by 3:00am and I’m sucking grid juice. 7 months of waiting for a 25% solution. The engineering and analysis seem to be more fantasy that reality. The installers were quick, when they finally arrived. I think I might have preferred when the were ghosting me for 7 months, the I had only lost 10k deposit and still had hope.

Worst customer service EVER!

We made our initial purchase in September 2022. It is now Feb. 14th, 2023 Absolutely zero communication unless we reach out to customer service, told our panels finally came in.... Electrical appt and solar install scheduled for Feb. 13th and 16th, No show, no call on the 13th. Called support was told our new appt was March 9th. Good luck if you go with this company.

Paid for absolutely NOTHING

We signed up in September, nothing happened at all for 8 weeks. We tried to get status, nothing. Then we said we wanted to cancel, suddenly they had everything done and all the notes and annotations were "always there for us". We have had to speak with 4 different people to cancel, during which they kept claiming to do work to charge us for "work done" - none of which ever happened as far as I can prove. We still are not officially "cancelled" either, at least one more person we have to talk to. It asks for year installed, it never was installed.

Stay Away from Freedom Solar

Installation was okay. Just the installation was acceptable. Anything after installation, you are in for a serious long and excruciating pain dealing with Freedom Solar. NOT one person on the phone or who shows up to your house knows what is going on nor do they sound competent. They failed twice on CPS commisioning which delayed the remaining process of getting the panels to start providing power to home but after 3rd inspection, I had to follow up and begged to move on to next step. Once the commisioning is over, apparently, the monitoring devs needs to get commissioned as well. This process just sat with no progression until I started to call and constantly question why I am not able to verify the solar activity. This process alone took numerous calls and weeks and I'm still dealing with it. I have been calling Freedom Solar and Sunpower and their story never lines up. I don't know how great the panels are but oh boy.....the app the the monitoring device is just a garbage product. The techs from Freedom Solar is garbage and unprofessional and the call tech support is another level below the technicians who installs and configures. Started this whole install process since June and now hitting mid November and I still need to call them everyday and they give absolutely zero care. If you don't mind spending big chunk of money for service like this, by all means go for it. If not, go find different company. I'm not sure how this company has so many good reviews. Never again, will I ever get solar from this company or refer this horrible company to anyone I know.

Don't let the sun go down on me....

"Don't let the sun go down on me" those famous lyrics from Sir Elton John were exactly what I was hoping from my new solar system from Freedom Solar Power. Unfortunately, the sun has definitely set and I am wishing I had never utilized them for my service. The problems started nearly from the beginning. My Salesperson John Slavik did a great job of presenting the materials and stats he was provided by his company. His presentation swayed me to utilize FSP when I was still skeptical about going solar. I only wish I had stayed with my skepticism of it. After I signed the contract, it took nearly three months to get the system up and running. Numerous delays in "permits" as I was told, then incompetent installations by FSP electricians, including wiring put in backwards, followed by more issues because things weren't done correctly for the City of Denton to switch over. If that was all that was wrong, I wouldn't be writing this review, but unfortunately that is just the beginning. There was absolutely ZERO training on understanding how the system works. I had a Tesla Power Wall installed and when it wasn't operating correctly, FSP who sold me on the fact they were my only needed point of contact for issues because they manufacturer their equipment. Well, not exactly. The Tesla Power Wall wasn't charging so I called FSP about it. I was then told they didn't have any information on it and I would have to call Tesla and provided me a number. After 45 minutes on hold, I was told the number isn't the right department and was sent to the correct department, where you guessed it, another 45 minutes on hold. Then I was told their system was working correctly, it was FSP who hooked up the wiring wrong. So, after calling FSP back and having to make a threat to climb up on my roof and tear their system off of it, I was told someone was on their way to fix the issue. Several hours later, the problem was solved and again, it was an improper install by their electricians. Again, did the nightmare end ... NOPE. I was told when I signed my contract that my cost for solar would basically be a wash from my electric bill and that I would see savings during the winter months. Well, that wasn't the case. My electric bill is still running $200 after only a $90 reduction due to my solar install. Add in the $100+ cost of the solar per month and I am paying more for solar than I was for City of Denton electricity. So, either they didn't calculate the proper size of my system or something isn't installed correctly because I am definitely not getting the "wash" I was told I would on the cost. At this point I have contacted the State of Texas Regulatory Commission, State Licensing Board, Better Business Bureau and an attorney. My goal will be to go after their business license as well as having their system removed from my property, roof replaced from the damage caused by it, and end the nightmare that I wish I had never started.

RUN AND HIDE!!!!

Customer service is non existent. These clowns can’t complete a simple request. It get passed around their organization and no one will take responsibility or attempt to resolve the problem. They hire 12 year old “electricians” who don’t know what they are talking about. Their “master electrician/electrical engineer” doesn’t know the difference between a power washer and a generator. Do yourself a favor, gouge out your own eye before even considering these douchebags. It will be less painful in the long run.

Julie's Experience with SumPower Freedom Solar

The system that was designed & installed is TOO SMALL for our level of energy consumption. The level of savings on electric bills & grid offset described in the sales pitch, which was the basis of my purchase of a solar panel system, ARE NOT BEING REALIZED due to the inferier sized system installed by SunPower Freedom Solar. Sales pitced the very expensive back-up battery would allow us to, & I QUOTE "eleminate the utility company completely", ALSO NOT BEING REALIZED due to the inferior sized system installed rendering the back-up battery purchase useless! Quoted price for the sized system required to accomodate our energy consumption level, NOT HONORED when realized the system installed was insufficient. SunPower Freedom Solar has made NO EFFORT to resolve the issue of our inferior sized system & has, IN FACT, CONSISTANTLY FAILED TO RESPOND TO ALL ISSUE RELATED E-MAILS. The system installed on my house HAS YIELDED ZERO QUOTED RESULTS THAT WERE IN THE SALES PITCH WHICH WAS THE BASIS OF MY PURCHASE. SunPower Freedom Solar "asurances" that they are "here to help...call if you have any questions, concerns or issuses", "IS A FALSE CLAIM". My realized experience is that "THEY SIMIPLY IGNORE YOU IF THEY SO CHOOSE NOT TO ADDRESS YOUR ISSUES". I am NOT a happy customer. The product I have recieve is IN NO WAY SHAPE OR FORM what I thought I was purchasing & is in NO WAY SHAPE OR FORM reprsentative of the results qoted in the several conversations prior to the purchase. I strongly advise if you choose to purchase from SunPower Freedom Solar, go with the NEXT LARGER SIZED SYSTEM THEY SUGGEST if you want to see REAL financial savings on your utility bills & get the maximum benefit from the soalr system & back-up battery! Better yet, get quotes from MORE THAN 1 COMPANY,, ASK FOR REFERALS & CHECK CUSTOMER REVIEW then use your better judgement & LISTEN TO YOUR GUT! Dear Sunpower Freedom Solar, since my review has to have "approval" before it is posted I am quite confident that IT WILL NOT BE APPROVED OR POSTED thus THE PUBLIC WILL NEVER SEE ANYTHING BUT POSITIVE REVIEWS...JUST ANOTHER FORM OF MANIPULATION ON THE PART OF SUNPOWER FREEDOM SOLAR.

freedom solar full of promises but piss poor on results

james yount Posting publiclyLearn more about writing reviews on Google Find another company for solar. They told me in writing 4 months. They fumbled their responsibilities and didn't even get started in that period of time. They also did nothing to speed up the process after they faailed to get the permits. Then they prepared a plan according to the wrong utility companies requirements. They scheduled installation of hardware finally after five months, but just the panels on the roof. It was anlother three mjonths before they returned to install the rest of the hardware. They then had to go back to their planning department tro correct the reqyirements from my actual utility instead of the wrong one they planned for. Instead of following their plan, the routed wires through my existing conduit which the local inspector would not approve because lack of space in that conduit raised the risk of heat build up. So, they have to get a trenching contractor out to lay more conduit (mind you, this step was in the original plan that they ignored). They then wasted anoter two weeks going back to planning to approve the trenching and new conduit (this is after they had already planned this in the original plan, so they had to approve something that was approved from the beginning) This company is a screw up. Do not use them and ignore how good they tell you they are. My four month job took 10 months and I had to hire a lawyer to protect myself before I got it finished.

Subpar customer service and complete lack of communication

I am very disappointed with Freedom Solar. I went with Freedom solar based on great reviews on this website and the reputation of Sunpower solar panels. It literally took six months from signing the contract to install the solar panels, and my solar panels are still not activated yet. I probably will make my first payment before the activation takes place. There have been multiple delays that literally took months to resolve, and there have been zero communications from the company. I totally understand that there's a supply issue across the globe, but the lack of communication from the installers is testing my patience. I had to call the company repeatedly to set up appointments and complain but it all fell on deaf ears. I am not looking forward to any maintenance or service on my solar panels since I had a terrible experience with Freedom Solar. I just can not recommend this company to others.

Product works, customer service does not.

I'm shocked these guys wanted a review after my experience with them. Simply put, while my Solar seems to be working fine in the end, the entire experience was drawn way, way out by neglectful customer service and unqualified contractors. I worked mainly with a Chase and Tracy. Chase was the main salesperson, while Tracy was in charge of scheduling. If you ever get handled by a Tracy, ask for someone else. This person does not do followups - you have to be the one to e-mail them every time. They don't do out of office messages or have any colleagues (if they have any) check over their e-mails to address concerns and after over a month of no contact is happy to tell you that they were on PTO for a week and not take any responsibility for the previous weeks of no contact. I'm patient, but I don't like being lied to. The contractors didn't do anything as advertised - You're sold on the experience being easy and hassle free, but the contractors didn't like communicating with me, and on an important part of the install where my power was supposed to be out for only four hours, it was out for eight as the contractor told me that I had to contact the utility company (the communications from Tracy expressly said the contractor would do it). They both made holes that were 3-4 times the size needed for their job and didn't caulk the extra hole space until later visits after I complained, and they wired things improperly which ended up with another three attempts by their contractors to get it right, and me using about four days of PTO from work that I'll never get back. I have solar now, that's cool. It didn't need to be a six month ordeal of me having to remind them to do their jobs.

Horrible Communication

Company did not communicate with me or other areas of their own business causing several delays. Almost 5 months to get it done. Ironically the fastest part was my utility company coming out to start the service. Still waiting for the critter guard to go up and the company just keeps giving me the run around.

Overall

I started my project in Nov. 2021 and it was not completed until April 2022. There was delay after delay, after delay. I was getting different answers from people on my questions. I am 83 years old and have made many mistakes in my life, but this was the BIGGEST mistake in choosing you to do my solars.

Dishonest and misleading

Dishonest, untruthful , and misleading. Five months after going solar, I'm still paying electricity bills that are double what I used to pay when I didn't have solar. In addition to the solar loan!!! And don't believe the garbage they tell you about solar tax credit. You will not get a dime even if you fully qualify for the tax credit! So your solar loan WILL go up after 17 months. Don't get the Powerwall! They will sell it to you by telling you that you'll have electricity during the next winter storm. The Powerwall powers you for about 8 hours or less! So if the storm lasts 2 days, you won't have any power. My best advice: stay away from this company. It's a scam!

Freedom Solar seems to have overextended themselves

I finally pulled the trigger on $90K+ full solar system with batteries after my father-in-law used Freedom Solar for his smaller solar install on his house. The process started out pretty normal, but the second the agreements were signed, and we went into install mode the communication from the DFW REGIONAL OPERATIONS team has been HORRIBLE. I have had nothing but miscommunication, and what seems like complete ineptitude about solar installation systems. This is the largest purchase I have ever made in my life, outside of purchasing my house, and I expected a much higher level of communication and service than what they can provide. I had very high expectations for this company, since I went with them through a referral from family, and when we were building the system with the sales associate he accidentally left his computer on screen share and the amount of commission he was making off me was insane! I've had 2 electricians come out to "install" my batteries and pull my meter and both have been woefully uninformed about my system specs and layout and both times have not been able to finish the job because Freedom Solar has not scheduled the necessary contractors needed for laying a simple concrete slab. When I have reached out to the REGIONAL OPERATIONS MANAGER for the DFW area I have gotten condescending remarks and not much else. Even after telling him that I was not happy with their communication, nothing changed and it was more of the same and more of me wasting my time. The only time I got some actual results was when I wrote a long email laying out my issues to every employee who had been a part of my sale and installation process, and then it was a very unconvincing "solution" that still did not get my system installed. I have now taken it upon myself to get my own contractor to lay the concrete this week, so I can finally be done with this install, and hopefully I never have to hear from Freedom Solar again. If I could do it again, I would go with a more established company like Sun-Run or ANY of the other companies out there. TL;DR: Freedom Solar seems to have overextended themselves, and after they have you in a contract, they don't care about customer service.

Worst experience I've had with a company this large.

Long review --- Few things to talk about here. I think the quality of work provided to me from the time of estimate to finish was exceptional. But the logistical experience throughout the project has left me guessing weather I made a 30k mistake or not. I am certainly not recommending Freedom Solar to anyone. I have several co-workers at this time who are installing solar and when asked how my experience was... they have all gone else where. To my understanding, when I purchased the project under an initial promotion, the first two months of my payments were to be paid for by Freedom Solar. This never happened. In fact, the project took so long, that I had paid two monthly payments before I ever saw solar production. The project took over 3 months, I was told that it would take a couple weeks at the start. Many times, a week or more would go by where I wouldn't receive any update and I was the one who had to call or text (often multiple times) just to get an update or schedule the next phase of the project. I later found out that at one point, close to 3 weeks had gone by where I didnt see any work done... because of trouble getting certain project items in stock. Why didnt someone just tell me that it was delayed? The lack of communication throughout this job was absurd. I have a private gate on the road leading to my house (and neighbors). I provided the gate code. Many times a work day was missed or delayed because the gate code failed to be passed on to the different crews. I thought you all worked together. In total this same recurring problem had to of cost the project weeks of time. One time I went to check on the gate after the initial installation crew had left and I found the crew off the side of the road on my families land walking around a old burnt down 19th century house. Not only had they moved certain objects from the old site, but one of them had a old license plate that he quickly put back when he saw me. That same crew came back later to do more work and when I check the site, that old license plate was gone. Coincidence? Maybe. But they were still out tampering on private property. This is something I was willing to let slide, but the whole experience has made me bring it up. Just recently at the end of the project, a person came out to install critter guard around the panels. I was not informed of this in any way. I was at work and received a call from the tech asking for information to get through the gate, (once again the gate code was not passed on). My whole family was at work and fortunately a neighbor came by and let the tech in. The tech went ahead and did all the work on my home without us being home and without us ever knowing about the work. This made us uncomfortable. Why weren't we notified? There were a few times that I reached out to management throughout the project and even had to call the main offices in Texas just to speak to an actual human. I left many messages that went unanswered over the course of the project and had many questions that may never be answered. I have typed a long review at this point and I could type much more. Long story short, I am very unhappy with the way this project went down and I have zero confidence that I will ever see any sort of adjustment to my experience after spending over 30k on this project. My reviews on google and to the office in Texas will reflect this until I get some answers and ownership.

Terrible customer service. No follow through and unreliable

Their customer service was non existent. They had a hard time keeping their own schedule. Post install was like being ghosted. No one will explain anything to you after they have your check. IF you go with Freedom Solar, you will be on your own. AVOID FREEDOM SOLAR. Pick anyone else, you have a better chance of finding a dealer who actually cares.

they don't do anything they promise no telephone # to ask for he

because he was a very good liar

Solar installed and not working

Solar panels were installed in mid Dec. 2020 it is now Feb. 9, 2021 and they system does not have permission to operate. As of this time they have not arranged for Entergy to come out and inspect the system and grant permission to operate. I will update this when and if that happens.

Read this before you sign the contract

Everything seemed fine through the install. Delay getting system turned on- i was lied to regarding permit delays that didn't exist. System went live May 2016. Power surge went through my house July 25, 2016. @ weeks for CPS to fix the meter then 1 week for Freedom to check for damages. I was told that warranty was denied by solar edge and fault code was for 2 inverters that had surge damage. I called Solar Edge myself- 1.5 hour wait on the phone Sep 02, 2016. I was told that the error was for a ground fault due to improper installation and that no warranty had ever been filed. They are not a reputable company. Hopefully others will read this and avoid them. In hindsight, I wouldn't install solar again- I don't need the extra headaches.