Freedom Power

A Promise Broken

Can't tell you how disappointed I am in this company. My advice to anyone considering working with Freedom is RUN AWAY. I'll be seeking legal remedy shortly.

Refuse to fix system

I purchased a system from Freedom Solar. One of my panels broke. Freedom Solar, who I paid in full says NOT THEIR PROBLEM!!!!!!!!!! Unless they can get a free panel from their supplier I can go pound sand. I did business with Freedom, not their supplier. TOO BAD. Your tough luck and we don't care. You already paid in full. Thank you very much.

Poor customer service

I can not believe how unprofessional customer service is. Even once I finally talked to a manager and agreed he would call me back he still has not reached back out to me after two weeks. I’m now worried about any warranty work.

FREEDOM SOLAR -WARRANTIES ARE A TRAP -READ ONE STAR REVIEWS

I went to solar on December 22, I found a problem with the solar production in June 2024. I immediately contacted Sunpower, they asked me to contact Freedom Solar. I contacted them too, at that time Sunpower was not even declared bankrupt. They said they are working on it, took like few months. I have been calling and technicians coming and going. In September I received an email from Christopher who introduced himself as a manager- "We are currently in the process of Submitting your issue to Enphase for review and possible RMA issuance (return merchandise authorization) this is so we can replace (if authorized) applicable /Micro inverters paid for by manufacturer so that you do not have to pay out of pocket (if authorized)". I emailed once again in October to check the status, I didn't receive any proper response. In November they responded with this -" to proceed with the diagnostic assessment, we would need to send two technicians to your property. They will need to access the roof, lift the panels, and inspect the wiring and voltages for the lines. The cost for this service is $500. Should the issue be found to be related to critter damage or a power surge, the charge will stand. However, if the problem is determined to be related to workmanship or falls under the manufacturer’s warranties, the diagnostic fee will be refunded." This is the worst decision I ever made going solar with Freedom Solar. THEY DIDN'T FIX MY SOLAR PANELS EVEN AFTER 6 MONTHS. I 100% agree with several people who gave a one-star review. All these 25-year warranties are BS don't get into their trap. Please read all one review before making any decision.

Horrible customer service and maintenance service

I just had the worst experience with this company. Not only there were issues with the solar panel installation (which they actually fixed so that was good) but I called to schedule a maintenance service. I was told that the maintenance service, for someone to come out and check on my panels is $500!!! That is crazy!!! My panels are working but I just wanted to make sure that they are not loose after the strong winds - that’s is all! I would understand that maybe like $150-$200 because someone needs to come out (before fixing anything) but $500!! Who has that kind of money!! The lady in customer service (Ashley) gave me an attitude that I requested a call back after she sent me the email stating the cost. I wanted to speak to a manager to understand why anyone would charge $500 for a maintenance call. Like how would I ever recommend this company to anyone? How???

Terrible experience

They just left me with a heap of problems. Starting with unsafe electrical work. I had a master electrician inspect the work after I had concerns about the quality. He confirmed my fears that it js unsafe. One bank of solar panels are loose on my roof, and the whole room rattles when the wind blows. The agreed-upon conduit route was not followed, and instead they went around two buildings and had to install two ugly concrete boxes to do so. These boxes protrude out of the middle of my garden by 2 inches. This is not just unsightly, but it is a huge tripping hazard. The system under performs by around 30%. Whenever I try to get help, all I’m told is that they’ve passed my concerns to the operations team. No one wants to help. This install was over two weeks ago, and they just left me to pick up the pieces. Go team jetstars. Don’t walk away, run away. Run as fast as you can.

Atrocious experience after Sunpower Bankruptcy

To summarize. There are many "knowns", but also many "unknown unknowns" in the business of residential solar power. But their sales pitch makes it sound that they are on top of everything! As far as "knowns" - these guys are fine. But once something completely unexpected happens - that's all customer's responsibility! So - if you are thinking about getting residential solar - don't bother - the industry is nowhere near mature enough to handle this in a satisfactory manner. But if you are set - then definitely don't go with these guys because they will absolutely fail to deliver the customer experience they promise. Now for specifics: This is what they promise: Hassle-free 25-year power, product, and service warranty on the entire system from one company. Do they deliver? Like I said - absolutely not. I got my system installed fall 2023. Everything was fine more or less until the Sunpower went bankrupt. As first they promised that everything is going to be just fine. Monitoring will be taken care of. Panel warranties will be honored too. Now? Not so much. I have to pay $700 for new monitoring? Why? I already paid for monitoring when I bought the system! My panels' warranty? Nope - no warranty at the moment. Will my panels ever be warrantied? No idea?! And did Freedom Solar ever say - hey - let's figure out how to help you cover the cost of new monitoring - after all you already paid us for the original monitoring and it's not your fault - customer - that you are losing Sunpower monitoring. Nope. Did they say - hey customer - we will eat the cost of replacing your panels until we find who will warranty them - they cost pennies on the dollar anyways. After all - we care about what we promise to the customer. Nope. Most likely - just my own sense based on how they are acting - this company will be gone within a few years anyways. So - in conclusion - avoid residential solar altogether, but if you really really want it - definitely avoid these guys.

Roof Leek, and FRUSTATING Customer Service

after the Hurricane Beryl in Houston i have a leek in my house on the Panel area, that damage my master closet dry wall and my cloth, i contact freedom solar and after 2 weeks arrive to review my roof, the technician find and path the area that can be the leek, after they came the water stop the leek in my house. After a month they send a other company to inspect the roof one person from customer service call me and tell me that the inspector report that the leek is not associated to the solar panels installation. i request for more that 2 weeks the report and they cant send me nothing, also they never send a formal document, email o memo explain me nothing. their customer service is frustating

Repair Department is a major challange

I have 10 panels that have been offline since June. Firstly nobody brought it to my attention secondly I have called multiple times can’t even get a hold of the repair team. Everyone tells my they have escalated the issue yet I have not received a call for 3 weeks and still waiting. I’ve spent 6 figures on my system and shouldn’t have to wait this long for repairs. Everyday I’m bleeding money and can’t get a repair scheduled. It really shouldn’t work this way. Horrible customer service.

FRUSTRATING!!

My experience with Freedom Solar has been extremely frustrating. The initial installation was great, with wonderful communication. It all fell apart once we needed our roof replaced. Dealing with long delays, poor communication, and unresolved issues is unacceptable. Despite multiple calls and promises of return calls, they’ve failed to follow through, leaving us with a system that isn’t functional and additional electricity bills. It’s incredibly disappointing when a company doesn’t take ownership of the problem, especially when you’ve gone out of your way to follow their procedures to maintain the warranty. They’ve taken my money and have left me with having to pay out of pocket for electricity costs with no indications of when-or if-they’ll reinstall our panels. As an educator with a newborn, these unexpected electricity expenses have been detrimental to our budget. Meanwhile, they continue to send notifications about referral incentives up to $1,500. Perhaps instead of recruiting more customers they can’t adequately serve, they should focus on reimbursing their loyal customers who have been left in a lurch.

Forget About Customer Care

Unfortunately, I have to update my review with this downgrade. To be fair, I have loved the performance of my system until this latest issue. It appears that once Freedom Solar has your money you can forget about any support from them. I have started having problems with my battery backup system so I tried to contact Freedom Solar service by phone, by chat, by email with no response or even acknowledgement that they will look at the issue to diagnose and fix the issue. When you call you're put on hold and after a while the phone system cuts you off. They offer a call back option but they never call back. I've submitted service requests through email with no response. I've been on their chat where they promise to contact the service department but nothing! It's more than frustrating. Since then I've been in contact with Tesla support and they have connected me with another company to look at my outside. Bottomline, once Freedom takes your money don't expect them to live up to their commitment!!

Rip off

I have panels not working and they sent an alert to the app 14 Jun stating to contact them to investigate. Since 22 Jun, I have received the run around then 12 July, they show up unannounced to do partial repair, but because of my horrible experience I wanted to know why they were not fixing everything, we waited for 30 mins for Mark to call and he did not, so I called him and expressed my frustrations with Freedom Solar because same thing happened last year and never resolved. I’ve written to Sheryl Cole asking why no one regulates solar panels, and the recourse consumers have and nothing. Mark is as bad as Michael that apparently was fired. So my electric bill will continue to increase, $50 last month to $396 the next and FS sones NOTHING!

Power Outage

I purchased solar panels and a Tesla power wall through Freedom Solar after the winter freeze left many of us without power in Texas for several days. Since that time, we have had two extended power outages. Once repairs start, the grid is disconnected from the solar panels. Thus, you cannot use the solar panels for energy and the power wall cannot recharge. Our power wall energy lasts about a day, after cutting all unnecessary energy use, including AC. You’re better off getting a Generac generator. Additionally, the solar panels have never completely offset our electricity bill. Each month I pay for the panels and power wall and an electric bill. I would say that if you feel strongly that you want to reduce your carbon footprint, this is a good option. If you want to save money, it’s not.

Absolutely Dismal Customer Service

Steer away from anything to do with Freedom Solar and their completely inept customer service and solar installation teams. There is no communication between teams, no accountability on issues, and unbelievably long hold times when calling them. I had a roof replaced and the only way to maintain the warranty was by having Freedom Solar come out and do the un-install and re-installation of panels. The roofing company quoted us half the price and a much faster turn-around time but we didn't want to risk going without the warranty. We had to wait 6 weeks for a team to come out and uninstall panels and then almost THREE months for them to reinstall them despite the roof being done in under a week. That's not even the bad part, the nightmare began when trying to get the re-installation completed. It has been 9 months since the roof was repaired and we still do not have a fully functioning solar system. Some panels were not connected correctly, others aren't monitoring properly, and yet others were damaged when re-installing. Navigating their customer service is without a doubt the most negative interaction I've ever had with any company, ever. I'm not interested in a canned response about how you want to do better. Take ownership of the issue and fix your problems.

Terrible business practices

I signed with Freedom for months ago and still have not received an install date. Period. I had another company come out and offer another quote. They pointed out FREEDOM was only covering 70% of my electrical usage and they were about $20,000 over priced. I attempted to cancel and kept being sent to different people/departments. I asked for a copy of my contract when they told me my cancellation fee was $8500 but they sent me a totally different contract for a different person in a different state I attempted again and they said the contract was already canceled, so I left it at that. Then they came back and said I still owe the $8500. I have attempted to settle for a reasonable price but have not heard back from the “proper department”. Terrible business practices to trap you in an overpriced contract with an overpriced cancellation fee when there is no proof that any work has even been completed. Then they can’t even call or email you back! Avoid this company at all costs, you can’t even find them on google reviews anymore which is suspicious

Horrible Service

I bought a home in June 2023 that had solar panels installed in 2022. This was a major part of my decision to buy this home. Our solar panels stopped working in September 2023 and I have been in constant (twice a week) contact with Freedom Solar and the manufacturer, Sun Power, about the problem. Both companies acknowledge the problem but have done nothing but promise it will be fixed. They frequently blame each other for the lack of service. They did send a man out in mid-November to look at the problem, but he confessed that he had only been with the company a short time and that he was unsure of how to fix it, nor did he have the proper tools to analyze the problem. I have also asked and submitted paperwork back in September to transfer the warranty. I have followed up regularly since the and still don’t have a copy of the transfer. These two companies are the worst contractors I have had to work with in over 40 years of home ownership. I am now faced with hiring attorneys to resolve the nonperformance issues and I have lost hundreds of dollars in solar energy rebates. THIS IS NOT ONLY POOR PERFORMAnCE BUT PLACES A STAIN ON THE ENTIRE GREEN INDUSTRY.

Overcharge for solar, poor customer service

I generally do not leave reviews, but my experience with this company is so awful I feel I need to help others stay away. Do yourself a favor and do not do business with this company or sunpower. Don’t buy into a warranty as they essentially will find excuses not to cover anything. System production low? Well they were just estimates. Trying to get service after installation is pretty much nonexistent. Now the service may vary from state to state but I can guarantee the team in Texas are not trustworthy. Go with other companies and do not pay the premium that freedomsolar and sunpower ask for. The performance is on par with others and the supposedly best warranty in the business is just smoke and mirrors. They’ll try and upsell you on the fact that after 25 years it’ll still produce 92% , oh sure but there’s a lot of factors that can affect this. Cloudy days, crappy weather, shade, all these will affect your numbers so literally the 92% warranty means nothing. Don’t worry about the degradation numbers go with efficiency and lower prices. Essentially the competition guarantees 86% while sunpower guarantees 92%. You’re paying 30-40% more for that 6% difference. You can easily offset that by buying more panels at the cheaper price and still end up paying less than you would with sunpower. Again, the warranty and service promises are empty promises so it does not justify the price and you will get zero customer service for your trouble as well. They overcharge you for what they are selling you by 30% and then use the federal tax incentive to bring the price back down which is still 30-40% higher than you would get elsewhere. For my particular installation they installed panels in an area shaded by the adjoining roof, and when the panels were underperforming and I tried to get them to fix it, they would not.

I will not recommend this company to anyone. 10 panels out of 24 are not working. Lots of empty promises, time wasted, frustration. The system is not working

Awful. Stay away.

Management of this company is notoriously bad. Installers are decent but the office crew is terrible. They don't execute on their promises, can't return phone calls, don't show up with the right equipment, constantly putting out fires so they won't get back to your install when they mess up, don't ask for permission to put conduit on the side of your building instead of running wire inside, wrong design in the hands of the electrician on site, can't communicate when they're not going to show up, grossly biased contracts in the company's favor, arrogant as hell, ASSUME I can drop everything to meet their screwed up schedules from an incompetent scheduler. I JUST put a new roof on my garage and they thought they were going to get up there at 2 pm on a 92 degree day and track up that roof. NOPE! It took 2 emails to get a response and change that install time. They flat ignored the first one, thinking I'd just allow it when they showed up late. I'm sure some other customer got the shaft when they moved me to morning install time. This equipment better run flawlessly to make this whole exercise worth it. Don't believe a word from the sales group. Would never spend any money with Freedom again. They're awful. Even after they get it done, you'll be left with a bad taste over the whole ordeal.

They don’t do what they promise

It’s a scam , I do not know where are these good reviews coming from . I got scammed y these people . I have all details to prove o am trying to file a complaint but not sure how to initiate . If anyone is going to work with this company , be ready to get ripped off

Stay away from this company

Slow process and the team doesn’t coordinate. They didn’t mention about the transformer update. Maybe they just clueless. If they installed so maybe system they would of right off the back know that my system size of 45kw need an transformer of 75kw. Unexpected cost of about 5k for the transformer upgrade from center point engery. I wouldn’t recommend this company to anyone.

Customer Service process just feels broken.

Short review (full review below): Please save yourself the headache and go with anyone else besides Freedom Solar. Everything about their customer service process feels broken. Our install is delayed, things had to be redesigned, and at literally every step of the way they have dropped the ball on communication, staying in contact with us, and generating trust in their process. I have given them so many second chances and tried to be a patient customer, but at this point they have ruined all ability for me to trust them as a company. Full Review: Had a great first experience with Freedom solar in terms of getting a system designed and a contract signed. As soon as the contract was signed everything fell apart, and no matter how many people I talk to and escalate our project through, things just keep getting dropped. First strike was that our original system designer (who sold me on Freedom solar, and was supposed to be my point of contact through the entire installation phase), left 2 weeks after I signed my contract. Did anyone from Freedom solar reach out to let me know about this? Nope. I learned about this after I tried to send an email to him asking about next steps. In response his manager emailed me back letting me know he left. I had reasonable concerns about what this meant for my project and contact with them, and wanting to have someone else still with the company double check that the system he designed for us would still work as intended. Instead I got left without a reply for weeks by this manager (Colleen), and had to start over by reaching out to the general customer service team on their website. I got a new system designer (Tony), who was fantastic, we talked through the original design, and he reassured me he would take over the project, and the system was still good. Tony was great. And I figured I was fine to give freedom solar a second chance and stick to the process. But, I also had people on the account management team disregard my emails and requests, and just again undermine my trust in Freedom Solar's processes. For example emailing my HOA president directly when I had specifically asked for all HOA submissions to go through me and I would route them to respective parties. Having repeat phone calls all telling me that some permit/application got approved, and having that same phone call happen 3 more times in the same day because they can't check that it had been done. My system had to get a slight redesign through the city permitting stage, which is totally fine, but how did I find out about it? Not through them reaching out and discussing the changes with me like they said they would, but instead as I was CCed onto a resubmission of the design to my HoA. When I brought up that I haven't even reviewed the changes yet, they said there were no real changes, it was just to the drawing. This was not true, an entire panel moved sides, and things had to be shifted around 3-5 feet. I wanted to talk through this with a designer to see how this would impact production, since I was assured the original layout was optimal for solar production. Turns out this new configuration lends itself to even better production, which is just confusing. Loss of faith in their processes once again. Then my case got escalated to be handled by someone on the customer service team. They were friendly at first but after discussing my concerns and trying to figure out what options there were to build back trust or to back out of the contract since I don't have faith in their ability to deliver a good install or follow up warranty care, I was told they would circle back with me first thing on Monday, 4/10. Monday and Tuesday came and went with no contact. Tried calling them Wednesday, and now its Thursday and that's the last straw which is why I'm leaving this review. Long story short, things just feel broken at Freedom Solar, unless you get lucky with a smooth process from the right people, just know that it feels the company has big problems that could be a big liability for a long term project like solar.

Deceitful

Buyer beware! The sales representative for Freedom SunPower Solar sold me a $99, 989.00 solar system but pulled a switch on my wife and I and sold us a Waaree solar panel system under SunPower Solar without our knowledge or consent. I signed the contract from Freedom SunPower Solar which listed the parts with the SunPower letter head unknowingly purchasing Waaree panels. I was never informed that there was a back order or problem with the production of SunPower Solar Panels and instead they switch panels without our consent or knowledge. The electronic brochure that my wife and I received From Freedom SunPower Solar does not even have Waaree panels listed within the brochure. Mr. Andrew boasted about that SunPower panels that produce 420 per panel which is the highest in the country. Up until I discovered I did not have the panels on my roof that I purchased, the representative was a great salesperson. But when I informed him of my displeasure and told him that I feel like I have been taken advantaged of he completely did a 180 degree turn and says “I am going to stop you right there, Dude you’ve been a pain ever since we started.” I had him on speaker and my wife is a former court reporter and she began typing his conversation with me which was totally unprofessional. I hung up and then called him back after thinking about it. When I called back, I said why have I been a pain? I then began to state the issues that we were having which were: He told me that his lender offered a 0 percent finance option. My credit was pulled and I was approved for 100k which the lender said that 100k was the max loan that they offered. Well, we were originally quoted a price over 100k, so it was not enough. Now, this is where it gets shady, without going through another lender the price mysteriously dropped just below the 100k so that the loan could be approve and we could move forward. I explained to Mr. Medberry that I have concerns about him selling us a 100k system and not know that his lenders loan criteria. He then explained that it was a new lender. Then he says that we cannot get the 0 percent interest but we could get a 0.99 interest rate and made an excuse for that and not because of my credit score which is very high. Then, the panels get installed and we failed the county inspections, 3 times. So, now we have solar panels on our house and the payment becomes due approximately 2 months after the panels were installed. Well, the payment for the solar panels becomes due but we do not have solar energy yet and our electric bill is due. So, we are paying for solar panels that we cannot use and our electric. I will say that Freedom SunPower Solar sent us a check after the fact for our electric bill. But we still have a prorated bill due for this month. But he says that I have been a pain. If I was a pain to you, it is due to your lack of knowledge of your company’s and lender(s) loan processes which made me fell taken advantage of and most of all your deceitfulness. Your deceitfulness by knowingly putting WAAREE solar panels on our roof without informing us and giving us the option of moving forward or waiting until the panels came in, we feel robbed and ripped off, and betrayed for 100k. The brochure that you gave us does not even have 400-watt Warree panels anywhere within the brochure. I even asked you before I signed the agreement how can I verify what we are paying for and you said “it doesn’t work like that.” My wife and I called SunPower and the representative that we spoke with told us that we should have been informed of the unavailability of SunPower Solar Panels and given the option to move forward, wait or seek other options. But you guys robbed us. I referred my neighbor to you guys and you put SunPower on his roof but WAAREE on mine. You need to make this right by replacing these panels with the SunPower Panels.

Unlawfully threaten their customers

TL;DR- Threatened to break and enter on my property, threatened to file a lien on my property when all sent invoices were paid, forged signature, compromised customers data and privacy, failed delivery 5 times, deceptive advertising about cost savings, misrepresenting staff titles and credentials, refused reasonable accommodations for a communication disability, there is NO SUPPORT once they have your money. When you complete your solar project with Freedom Solar you will be mailed a photocopy of a hand written note from their CEO Bret. It states to contact him personally with any issues because he wants to assure that you are fully satisfied and happy with your new Solar System. Watch out! This one is a big lie! Do not even bother wasting your time reaching out to Bret. He cannot and will not be bothered to respond. Instead of working with customers to resolve disputes in good faith, he will enlist Cokinos Law to send you threatening letters. I guess in an attempt to use a business to weaponize the legal system against consumers. Super gross. Originally, I reported my experience with Freedom Solar to the FTC, SEIA, and BBB. About one month after giving formal statements to FTC, SEIA, and BBB in regards to Freedom Solars violations of Consumer Rights and deceptive/misleading information, I started to receive invoices that made no sense to me from Freedom Solar. They had the incorrect address, different amounts than I had paid before, and were listed as being for the “Start of Project”… and no new start of project was authorized at my home. I sought clarity from the Freedom Solar billing department and received no answers. I did not pay them, because I had no idea what they were for and I genuinely thought it was another one of their incompetent mistakes. I also have records of previous invoices that have all been paid, and I received a project completion statement from Freedom Solar showing that all balances were “Paid in Full”. About 8 weeks later I received a letter from Phyllis Hat Cokinos Law in Austin threatening to put a lien on my home and to break and enter to remove my system! I was shocked. After unfortunately working with Freedom Solar I knew they were prone to mistakes and a very unethical business, but I never imagined they would make an attempt to weaponize the legal system and make unlawful threats against a consumer in an act of retaliation. To make things even “better” the threatening letter that Cokinos law was full of errors, including- the incorrect date the project was completed and the incorrect address! Like you are threatening a lien and you can’t even get the address, correct? It’s literally embarrassing. Do they just go around trying to put fraudulent liens on the wrong addresses? So scary what people in power do to random citizens… They forged my husband’s signature on a document. The signature they have does not match his actual or digital signature. The document is not in his account where all signed documents are saved, request for signature is not in his e-mail, and in the contract that I have, which is finalized, is signed by myself and the person at Freedom Solar only. My husband’s signature is not on the finalized contract; the business does not sign the contract before the customer. However, the contract they gave to Cokinos Law has a “signature” stating my husband’s name. Watch you Credit Scores! On multiple occasions an employee from Freedom Solar sent me someone else’s personal information, including financial details! I was shocked and very upset that my personal information and financial details had been sent to another customer also. They claimed that this was not the case. I have honestly thought about contacting that person to let them know that Freedom Solar compromised their information so they can take legal action if they need to. I haven’t because I am not the type of person to do anything nefarious with another person’s information, but part of me is concerned that they might have sent their information to someone else, etc. Anyway, I have been keeping a close eye on my credit report, cards, email, etc…. very worried about that, they obviously have a total disregard for their customers data and privacy! They missed / rescheduled install dates 5 times! I get that things happen, people call in sick, parts are on delay, but, really, 5 times? If you are having such staffing or supply issues, get it together and then start scheduling appointments. I missed 5 full days of work because of this, it’s absolutely ridiculous. On the almost 6th missed install time, the sales person Alex e-mailed me and said the install was going to have to be rescheduled because the electrician had COVID and they needed to pour a concrete pad for the Power Wall….. However, no discussion of a concrete pad had ever been discussed, we requested the Power Wall be mounted as the previous one is mounted. I replied back to him with this information and to try to get a new install date. Within 2 hours, the guy who Alex S said had COVID showed up at my house to install the Power Wall. He was great- very skilled. I asked him if he had COVID and he looked at me like I was crazy and said no. I think that the people at Freedom Solar are so used to lying and making things up that they can’t even tell which is which anymore, Alex S couldn’t even admit to making a simple mistake through all of this. Freedom Solar uses deceptive advertising, misleading ads, and inaccurate data related to the costs savings of their Solar System in order to get people to buy in. When in reality our monthly power bill INCREASED after we installed solar. This is because most of the utility providers in Texas charge a (much) higher rate per kwh if you are on a “Solar Buy Back” plan & high Oncor Delivery Fees- which of course, Freedom Solar encourages you to sign up for. However, they absolutely do not provide education, support, or breakdowns of what type of plan you need to be on to get the “cost savings” they advertise. I believe this is not only due to incompetence, but due to very poor design of their solar systems in general. For example, we did not increase our electricity usage, in fact, we decreased, and our bill was still increasing. When consulting a real Licensed Electrical Engineer and speaking with Tesla, they confirmed that our ($45K) system was designed poorly and actually required TWO Tesla Power Walls in order to get ANY cost savings- and no the cost savings are not anywhere near what Freedom Solar advertises. We unfortunately bit the bullet and purchased an additional Tesla Power Wall. Our bill has decreased, but it has never even come close to the cost savings advertised. Freedom Solar Intentionally misrepresents unlicensed staff as Engineers / Electrical Engineers. This is super scary to me because these people are working on our homes! I am always so worried / paranoid about an electrical fire that I like to have record of who has worked on my home. This occurred on multiple occasions when I asked to speak with a licensed Electrical Engineer regarding questions with our system / plan and how it would work. For example, during an e-mail exchange, I asked to speak with an Electrical Engineer prior to signing a contract. I was then handed off to Nicole L, who is a “PV Designer and Sales Engineer”. When asking for her license number I was denied that information. When attempting to find a Licensed Electrical Engineer by that name in the Texas Department of Licensing and Regulations, no records were found. When seeking clarity, I was met with pressure to sign the agreement/contract in question and given ultimatums and threats instead of the education I needed in order to feel safe. If you’re wondering why I continued at this point- I had already paid $45,000 and in attempting to work with another Solar Installer, they all directed me back to the original installer because the system was less than 3 months old. I was just in too deep. It was awful. If you need any type of accommodation for a disability- DO NOT expect Freedom Solar to abide by the Federal Law. Alex S and Brice R failed and refused, multiple times, to make a reasonable accommodation for an effective communication method requested for a disability. Need help understanding your utility bill? Need help with the Power Wall app? Need advice on panel maintenance? Help with the Sunpower App? System is offline? A panel isn’t producing? You absolutely cannot rely on or expect Freedom Solar to help or provide any support for your system once they’ve cashed the check. They have your money and that’s where it ends. You will have to call a contractor or another solar provider to try to get help. It’s absolutely absurd that you could pay nearly $50K for something and receive absolutely no help or support (which they promise and advertise) afterward. All I can say is, don’t walk, RUN! RUN away from Freedom Solar. When you are making this tremendous financial investment in your home, you want to work with a company who is at minimum willing to abide by the law; and factually, that just isn’t Freedom Solar, they are about as unethical as it comes. This is a huge investment in your home and the company you work with to provide a solar system at should make you feel informed, safe, prepared, and be willing to work with you directly through any issue that arises. You will absolutely NOT receive that if you go with Freedom Solar. You will be lied to, price gouged, and thrown to the curb- and if you voice concern to an official governing agency, you will receive threatening letters from Cokinos Law.

Great story, terrible ending!

When we decided to go with solar, massive amounts of research was done to find a capable company that shared our morals and ethics, but mostly to find a reputable company in a very dynamic industry of pop up solar companies. We thought that we found that company in Freedom Solar Power despite the hurdles that we experienced throughout the process of purchasing and installing our system. Fast forward almost a year and we’re attempting to expand our system and add a SunVault or 2. The amount of time and energy that we’ve spent on giving Freedom Solar Power more of our money has been utterly ridiculous. We have sent emails to the CEO of the office that did our install and have heard nothing back. We’ve sent emails to SunPower with no response. It seems now that we made a huge mistake in selecting Freedom Solar Power for our residential solar needs. We can only imagine how difficult it’ll be if and when we need warranty assistance. Buyer beware!!!! Since we haven’t received any type of assistance, our only option is to now post our dissatisfaction online. Maybe, just maybe, this will get someone to take our money and live up to what Freedom Solar Power claims their company believes in.