Freedom Power

Great experience

You will be lucky if you get to work with Silvana. Amazing attitude, responsive, helpful and high sense of ownership. Made the entire project go smoothly and answered all questions and concerns. Installation crew were great as well. Thank you all

Ask for Silvana

I had a great experience with Freedom Solar thanks to Silvana. She kept me informed through every step of the process and made sure we fully understood solar and how everything worked from start to finish. The crew was professional and efficient and completed everything in one day. I highly recommend Freedom Solar, and if you’re considering going solar, definitely ask for Silvana. She’ll make sure you’re taken care of and guide you through the whole proces.

Fast, Professional, and Exactly What I Wanted

Freedom Solar did an excellent job with our install. Alina was fantastic — extremely responsive and helpful throughout the entire process. Any time I had a question or concern, I could text her and she got back to me quickly with clear answers. Gerardo, the electrician, went above and beyond, working hard during the install and even coming back multiple times to make sure everything was dialed in and working exactly as it should. The installation itself was fast and clean, and the system has been performing flawlessly. We’ve already seen a solid drop in our electric bills. I came in with a very particular setup in mind, and Freedom had no problem getting me exactly what I wanted. They even included extras like duct sealing that improved our HVAC efficiency. Couldn’t be happier — highly recommend!

All hat, no cattle, minimal communication, and no solar install

This company was great with the initial sales, contract, collection of a sizable down payment, and now 3 months of crickets. Not sure yet if it’s a total loss but it’s enough to say avoid them so you won’t go through the same. Unfortunately, the small print in the contract allows them infinite amount of time so they’ve got me by the balls. I hate to lose the tax benefit because it looks like they will just blow me off until after the end of the year. Worst company I’ve ever dealt with on any project in over 50 years.

Great Design, Great Installation, Great Project

From the very first call to the completion of our solar installation project, Silvana and the entire Freedom Solar team were incredibly patient, helpful, and responsive. I would highly recommend Freedom Solar to anyone considering solar energy. They took the time to answer all our questions, walked us through every step of the process, and made sure we felt confident in our decisions. The installation was smooth, professional, and completed on schedule. Silvana was especially outstanding—her communication was clear and timely, and she genuinely cared about making sure everything went right. We’re thrilled with the results and grateful for the exceptional service. Freedom Solar exceeded our expectations!

Low Support

I have an issue with Tesla Powerwall 3. Not working. Contact Tesla and they told me to contact the installer, Freedom Solar. This is 2 months system installed. What I don't understand, after open 3 tickets why we need wait 7 days before they answer a ticket and probably will take longer to resolve the issue? We pay for an expensive system and when something breaks you need wait 7-10 days befor issue resolved? It seems to me Low customer support. I'm not looking to get support same day BUT 7-10 days seem long time.... and just for someone to get my ticket and working on it. Ma, no idea. It was not expected it.

DISGUSTED DO YOUR RESEARCH

These people are the absolute worst I have been waiting on the completion of my system for literally weeks now, initially when they showed up for the installation is when we learned that it would not be a complete install because batteries were out of stock. Who does that? They were more interested in securing our business than making sure we were going to be satisfied. We were then told that it’ll be a week before completion would happen of course we agreed

I wish there was a ZERO star option

Terrible company to work with. Word to the wise - don’t do business with Freedom. Sunpower (their actual solar department, Freedom is just marketing) just went bankrupt & has ruined their free monitoring app. It’s now $10/month just to see historical data. Trust me, $120 a year really hurts the savings the system generates. No accountability, no follow-up, internal communication is a circus. They threw in a $1000 VIP rebate to get my system contract done, but then just never paid it. If I thought the civil suit would be worth my time, I’d file it. Doubt the $1000 would be worth a week of my time or however long they could stretch it out

Major issues during entire process

First things first!!!! Look at the reviews on Google. They give people a discount on price to make a review before instal! Most reviews do not even have the completed project. Was just sales portion to get a “discount”. Second: The sales rep will give you a rough design. Once the general idea is agreed and you pick out what you want, they send off to designers, who are are suppose to call you to accept the final design, which according to website even is suppose be 3 calls of no return call or answer, then they submit. Once they sent final design via email, I immediately (within minutes) replied no due to concerns I had which I had expressed to sales guy. Not only did design person not call me, he ignored my email I immeadiately sent to him and submitted the final design for permits anyways without my permission. Manager had call me to fix the mess. Third. Freedom told me permits were filed June 30. Have not heard anything since. I decided do digging and reached out to my city… who said freedom did not complete the permit process as of today, August 1. This whole time I been promised install before end of year to get federal subsidy…. But they havnt even finished there portion permit. The emails and daisy chain of screw ups with freedom I have is insane. Have all the texts and emails from bribing me with a discount for good review to design errors and permit issues. Worst part is, if you call any of Florida offices, I’d be shocked if they answered or called back unless it’s sales.

1 Star – Extremely Disappointed, Unsafe Work & No Accountability

If I could give less than 1 star, I would. Freedom Solar Power caused major damage to my brand-new home during a solar panel installation on July 24, 2024. Their technicians destroyed my AC system, caused a roof crack in my living room, and burned out my sprinkler control box—which could have started a fire when power was restored. I immediately reported everything to their sales rep and area manager. Their onsite technicians (Nathaniel Vaughn & Mark) even called an outside AC technician themselves to assess the damage, so there’s no question who caused it. But instead of taking responsibility, their management denied the issue, blamed me, and completely ignored my requests for help. It’s been over two weeks without AC in the Houston heat, risking my health (I have asthma) and disrupting my business. What’s worse: No apology. No accountability. No follow-up. Just silence. I made the decision to trust Freedom Solar and signed the deal the same day they visited—no games, no haggling. But they completely betrayed that trust. If this is how they handle installation, imagine the next 25 years of "warranty." I’ve filed formal complaints and will be taking legal action. Homeowners: think twice before trusting this company with your home or your safety.

We started looking at solar two years ago. We interviewed a lot of companies and salespeople. Every one of them we talked to were more interested in selling us something instead of helping us understand the pros and cons. Then we called Freedom Solar and along came Bradley Dette. He was awesome. He helped us with every question we had, made sure we understood how it worked and if it would be beneficial to us. We finally decided it wasn’t us. Two years later and several rate increases later we decided to look into solar again. We called Freedom solar again and talked to Brad again. He was more than happy to sit down with us again and help us decide if solar was for us. After talking to Brad we told him it was such a big decision that we wanted to interview more companies. Brad told us please do, I want you guys to be 100% happy with your decision. A few interviews later we decided Brad and Freedom Solar were our best choice. We are happy we did. The installation was great. It looks great. For us it is everything Brad said it would be. Freedom Solar and their people are amazing. Everyone cares about your happiness and approval. They treat your home like it is theirs. The panels and batteries we purchased are just like Brad said. We have been live for two months and the savings are already adding up. Our first bill is was $11.00. If you are thinking about solar consider talking to Bradley Dette and Freedom Solar.

BBB Complaint

Hello, I received a visitation from Eric today. He walked past my house observing all the signs of No sales etc. on my cameras he came back and would not leave my house. I have footage that I will promote and publish on YouTube if he or anyone else from your company does this again. Highly uncomfortable and very unprofessional. I walked outside to ask him why he ignored all my signs and he smiled and continued to talk about savings. He said he didn’t care and you guys teach them this!!!! Next time I will protect my property. I asked him why he still keeps talking to me and he said he has a great SAT score and kept creepy smiling at me… all on camera btw. Next time I catch him and anyone else from your company outside my house ignoring my signs it will be recorded and I will file a suit. These are reps in the Killeen area can be harmed from ignoring people’s request to come to their door and harassing them. Please respond back acknowledging that your company will honor my request to stay off my property. Killeen TX

Good Product, Incredibly Poor Service Timelines

The Good: The front end of dealing with Freedom was great, their representative was the most honest, respectful, helpful of any of the reps I spoke with when shopping around and getting quotes. The installation process itself was great, and in general the system operates well. Everyone within the company that I have spoken with directly has been very friendly and tried to help. The Bad: If something does go wrong with the system, do not expect good support. I had one of my panels go down in January of 2024. It is now almost July of 2025 and it is still not fixed. I had another service appointment in a long series of appointments scheduled for today to finally fix it, so I took the day off work to be home and I just got the dreaded "we won't be able to make it today" text again, saying a scheduler would reach out at some point to schedule it for another time. Based on my experience so far, I expect it will be several weeks before I hear from them about setting up a new date. Over the last year and a half, I have taken over a week of PTO from work specifically for Freedom solar appointments where the technicians come to look at the system but are not able to fix (and because they don't give a specific time of day to expect them, I have to take the whole day off and wait for them to show up at some point - if they do show up). The service process overall has been very bad. Unlike most places where a scheduler will call you to figure out a date that works for you and then set it up, their schedulers pick a date without consulting you, schedule you in, and tell you to let them know if that date doesn't work, at which point it seems you get put to the bottom of the pile again if it doesn't work for your schedule. It took months to get someone out originally to identify the issue because the first few times they picked a date where I was not going to be in the country, so I told them that wouldn't work and would need to reschedule, then had to wait several more weeks until they got back to me and gave me another date. It seems ridiculous and unacceptable to me that I purchased a solar system and have been paying for it monthly for 17 months now while it has not been fully operational that whole time. Maintenance and repair of a faulty product should be a process that takes weeks to correct, not years.

Won’t stand behind their warranty

I bought my system in 2019. When they sold me the system the micro inverters were from a company that went out of business in 2018. They never informed me they were installing parts from the company that is been out of business. now, six years later, I have three micro inverters not working. And they will not stand behind the 25 year warranty. And now they want to charge $100 a year to access the app.

Very happy with move to solar

We had solar panels installed last year and have been generating electricity since December 2024. We have 32 solar panels and three Tesla powerwall 3 batteries for our 3800 square-foot house. We are generating enough electricity during the day to power our house and keep our powerwall batteries fully charged. The batteries power the house in the evening and then we have a nights free electricity plan from 9 PM to 7 AM. With this setup, our energy bills have been essentially zero for the last four months even despite 90+ degree temperatures. Sam Cochran with Freedom Solar been a real help – very knowledgeable, very easy to reach, and a real advocate in working with the company. I would highly recommend adding solar panels and using Freedom Soar.

Worth It…

It was a long process: system was signed for in August, permits obtained in September, panels up in October, then a wait on the PowerWall… but it was well worth it, and my Freedom Solar Team (salesman Sam Cochran and my “point of contact” Christopher Brown) kept me apprised of everything (the “myFreedom” account is very handy). The system’s amazing, and the App is especially amazing - you can pretty much see everything you’re using (refrigerator, stove, etc), and it’s fascinating to see how the big stuff (vacuum cleaner, HVAC) impacts things… It’s also interesting to see how the 4 components (solar panels, PowerWall, your home & the grid) interact with each other. But the driving motivator for getting all this is only just starting to sink in: I’m not at the mercy of ERCOT or our aging electrical infrastructure anymore (we’ve already had two power interruptions and I didn’t even know it!) Plus, the monthly electric bill will pretty much cease to exist (and let’s not forget the Tax Credit that’s coming). Bottom Line (IMHO): Although it takes more due-diligence, I believe solar’s a better all-around bet than a generator… you’ve just got to be in it for the long haul.

Excellent experience

I contracted Freedom Solar for my solar panel system and they were great. I recently built my house and had several headaches with contractors, but this was not the experience I had with Freedom. They showed up on time when they said they would, the installation took the amount of time they said it would, and I am producing my own electricity now. I had an issue with my property association delaying the project and the Freedom Team, including Shane and Torrin, went above and beyond what they were required to do to make the project come to completion. I really appreciate the hard work!

Dont do it!

After setting up my power wall and panels a power outage occurred within weeks and no power. Power wall failed on first try, no worries power wall replaced after 2 months. Next month power outage once again, power wall failed, 3 months no resolution after numerous escalation tickets. Promise made promise not kept. Dont waste your time unless you have someone locally that you can walk into their business and hound them until they fix your stuff.

Silvana at Freedom Solar is the Best

I got Freedom Solar to install my original 10 panels and 1 Tesla Battery almost two years ago. After Hurricane Beryl left everyone else without electricity for 8 long days I had another Tesla Battery installed to be able to have a more bearable A/C situation the next time. Now I’ve installed 8 more panels and hope to be nearly off grid most days. Silva a has worked with me every time. She is great: professional; helpful and available always. Freedom Solar is fantastic too. Maybe not the cheapest but no nightmares like with so many fly-by-night operations. You get what you pay for: dependability and great service. I highly recommend them and be sure to ask for Silvana

Worthless Warranty

My family installed solar panels on Oct. 11, 2023 and Powerwall batteries on Sept. 30, 2024, expecting to have power during power outages. In hindsight, we should have tested the off-grid capability right afterward. By March 29, 2025, we clearly had a problem. The batteries didn't kick in during a power outage. As you can see from my screenshot, the batteries had power, but the power wasn't being used by "HOME" during the outage. Then I tried to tell the system to go off-grid in hopes that we could access battery power that way, but I got the ridiculous message that my power usage was too high when my house wasn't using any power at all. I reported this to Freedom Solar, who replied with the following: Site diagnosis/Inspection fee: $500.00 to review and confirm the current issue. Second site visit fee: $250.00 for each hour spent on repairs They say they'll refund the money if the problem is on their end, but we have to pay $500 up front. Our problem is that they can always say the failure isn't their fault (it was a critter/power surge!) since we aren't electricians and wouldn't know any better. Their manner of handling problems strongly suggests that their warranty is worthless. We will not be throwing good money after bad. Do yourself a favor, and do NOT hire this company!

Owner of solar powered home, Dallas Tx

Incredible performance and in fact we’ve had the system for 18 months with zero problems. Our home was powered 75% of the entire year of 2024. That included our two EV cars! We’ve never needed a service call other than when I needed a new password and that was done over the phone in a matter of a few minutes. The install was supper clean and our system is much better designed than 2 families next door to us that used a different company. Go solar if you can.

Mind bogglingly horrible customer service.

Run Away. Far, Far away. Mind bogglingly horrible customer service. Took several calls and emails to get an address for Tesla to send a replacement PowerWall. Took several calls and emails to get confirmation that they received it. Now they say I have to wait another 30-days to (hopefully) get an install date. Very frustrating to say the least. Look elsewhere.

A Promise Broken

Can't tell you how disappointed I am in this company. My advice to anyone considering working with Freedom is RUN AWAY. I'll be seeking legal remedy shortly.

Refuse to fix system

I purchased a system from Freedom Solar. One of my panels broke. Freedom Solar, who I paid in full says NOT THEIR PROBLEM!!!!!!!!!! Unless they can get a free panel from their supplier I can go pound sand. I did business with Freedom, not their supplier. TOO BAD. Your tough luck and we don't care. You already paid in full. Thank you very much.

Silvana is very knowledgeable in helping us with understanding Freedom solar products, advantages with switching to solar and selecting the right package for our needs. She is very supportive throughout the whole process and keeps us informed at all times. I would recommend to my friends and family to Silvana if they are also considering to switch to Solar.