Freedom Power

Unfortunately this is what gives most solar companies a poor review. They are typically great when they are selling you the product and then when you need service after the sale they are dismal. I recently took over a large 163 panel system and am trying to get a technician to come out to the house to walk me through the mechanics of the system and to ensure everything is set up properly to sell my excess energy back to PEC. I advised the person that I spoke with at the company that I would gladly pay for the service call. I was 1st told it would take 2 to 4 days for someone to get back to me on an appt. I called back in today as it had been 4 days and she told me it could take 5 to 10 days for someone to get back to me. That's completely unacceptable. Setting up a service call shouldn't take 10 days ! I would normally advise to stay away from a company like this but this is basically how most Solar companies operate. My advise is stay away from solar in general. Buy the time you get your system paid for it's close to the end of life for the system. Save yourself the aggravation of dealing with them long term.

My TECH was Angel Morales. Fantastic service! Angel was on time, curtious, and was able to fix my HVAC quickly. A real PRO and took the time to help me understand what the issue was how to avoid it in the future. HIGHLY RECOMMENDED

Totally irresponsible. I had to be rescheduled at least three times and once they did show up, they ended up going to the wrong house twice. When they actually did show up and I said you guys ended up going to the wrong house cause I could see them down the street. They reply with these things happen. Please stay away.

I am absolutely ecstatic about my new solar and battery system! From the very first consultation, the process has been seamless and professional. Sam Cochran, my Energy Consultant, was incredible to work with throughout the entire project. He provided clear, detailed quotes for my 35-panel system and 3 Tesla Powerwall 3's, ensuring I had all the information needed to make the right choice for my home. Sam went above and beyond, even helping me navigate a substantial TNMP rebate for 2026 that saved me $3,750. His communication was top-notch, keeping me updated on everything from the WPI-8 windstorm certification to coordinating with the roofing team. If you’re considering solar, I cannot recommend Freedom Solar Power and Sam Cochran highly enough!

I purchased my solar panels and Tesla Powerwall from Freedom Solar and while they were quick to install their post installation service is terrible. Two months ago my Tesla Powerwall was deactivated due to potentially faulty cells that could cause smoke and possibly fire. While I am glad this was done to eliminate this issue it has been extremely frustrating in getting the Powerwall replaced. Freedom Solar said it would be months for them to get around to my replacement and that it would be best for me to contact Tesla directly. Needless to say I am getting no where with either Tesla or Freedom Solar. In hindsight I wished I would have went with another company. I cannot recommend Freedome Solar.

Everything went wrong except for Installation!!! Right from the beginning with Permits all the way till date, the only thing that went well was the install. A complete communication breakdown from Freedom Solar. I had to call and e-mail multiple times to find out what's happening which was more frustrating than them letting me know. It's been about 3 months from the install, and still haven't received PTO with final inspection still pending at the moment. They are going at a snail's pace with no regards to finish this project. The promise was Nov/Dec from the sales person, which has been long overdue. I would rather recommend someone else other than Freedom Solar.

I’ve had solar panels with Tesla batteries for one year now and I’ve had zero electric bills despite Houston heat and humidity. I’ve dealt with Sam Cochran who is extremely knowledgeable about the solar installation process, and who has followed up on a number of occasions with me. I wholeheartedly endorse installing solar panels and would recommend Freedom Solar without hesitation.

Freedom is a good company with great people that work for them. One of them being my main contact, Silvana Escalante. She was great!! She helped me through each step of the way from first contact, to the installation, then to the post install effort. She listened, to every concern I had and took it all into account. Very helpful, as well as knowledgeable in explaining every facet of the process. I valued that greatly. Everyone was good to work with, and the system that they put in place was ready to go ahead of time and worked out very well for me and my family.

I was hesitant to buy this system, if you were to go back and listen to my phone calls with the sales person, you could tell that I really didn’t wanna buy it but somehow I let him talk me into it. I have a 26 kW system that cost me $90,000 financed over 20 years. I’ve called multiple times cause I feel like the system wasn’t performing or at least not saving the money that they made me think I was gonna save. My December‘s electric bill for 2025 was $450, on top of that I have a $520 Solar payment. So looking at close to $1000 for the month of December. Absolutely insane. They tried to tell me that my electric use went up. They came out and installed the panels within two weeks, but took several months to get it online. Trying to call and get help was a huge PITA. I have a 2700 ft.² house with two small air conditioners. And 1800 ft.² garage cooled by a mini split, a small Koi pond with two medium sized pumps and a pool. I’m the only person living in this property. I do use a good amount of electricity, which is why I looked at Solar in the first place because I thought it would offset some of that, but overall I’m paying more for the Solar and my electric bill than I would be if I was just paying for electric alone, plus I wouldn’t be tied to this massive loan. For last month’s bill if I would’ve just paid outright, It would’ve been about $680. So that’s close to almost a $300 loss in just that month. No savings, just headaches and feeling like I got scammed. Buyer beware. I’d also like to add that I wanted to initially install it on the ground not on my roof. I have plenty of property but they would not allow me to do any of the work. It could’ve saved me thousands of dollars just prepping the ground to get ready. And the panels could be facing south where they installed it on a roof facing west. After we initially made the first deal. I called within their three day time period to cancel the project, I went back-and-forth on the phone with the sales person before he made it seem like he could get me this “good deal” and that I would be well worth it. I’ve had these panels for about three years now. At this point, I just try not to think about it cause it really stresses me out. But in no way shape or form am I happy with this purchase.

I’m updating my previous review now that the system has been installed and we’ve moved into the post-installation phase—and unfortunately, my experience has changed significantly. To be clear upfront: the sales experience was excellent. Kris Richards handled the sales process professionally, transparently, and without pressure. He was knowledgeable, responsive, and worked with us to design a system that met our needs. Based on the sales experience alone, I felt confident moving forward. However, everything after installation has been extremely frustrating. The solar and battery system (solar + two Tesla Powerwall 3 batteries) was installed in October 2025, and we passed city inspection within about two weeks. Since then, the project has been effectively stalled due to Freedom Solar Power’s repeated failures in submitting a correct Interconnection Application to Duke Energy. Freedom Solar has been attempting to submit the interconnection application since September 16, 2025, and it has now been rejected more than six times due to basic, avoidable errors. These are not edge cases or utility-specific nuances—they are fundamental documentation and data-entry mistakes. Examples of rejection reasons from Duke Energy include: Battery model and quantity listed incorrectly (Powerwall 3 not named correctly or quantity missing) Battery model number formatting errors One-line diagrams listing incorrect or unapproved equipment Tesla equipment shown on drawings but not listed on the Interconnection Application Mismatched customer names between the billing system, application, agreement, and one-line diagrams Incorrect total battery capacity listed Missing or incorrect application fee (Tier 2 fee not submitted) What makes this even more frustrating is that I receive the rejection notices directly, and Freedom Solar does not take action unless I call them to point out the issue. There is no proactive follow-up, ownership, or apparent quality control before resubmission. As a result: I am not allowed to turn the system on I am paying for an expensive solar + battery system that I cannot use I am still paying full electric bills Weeks (now months) have passed with no resolution due entirely to administrative errors At this stage, the installation itself is complete, but the project is effectively unfinished because Freedom Solar cannot successfully complete the interconnection process—a critical, standard part of any solar installation. This experience has been extremely disappointing and has completely undermined the confidence created during the sales process. Freedom Solar needs to significantly improve its post-installation project management, documentation accuracy, and accountability, especially for interconnection submissions. Customers should not be responsible for policing basic paperwork errors on a project of this cost and complexity. I hope Freedom Solar resolves this soon, but until then, I cannot recommend them based on execution after installation.

We haven’t been able to reach our salesman he’s pretty much stopped responding. Even had our solar for years and it was going ok. Now we are being charged to be able to access our solar information. So we don’t know if it’s working correctly. I also just read that part of the company has gone bankrupt. First mosaic and now this. Wow. So much for 20 years of service that we were supposed to have.

all I know is that my husband bought the unit from Adrian Sanchez with solar pros and freedom forever installed the hardware and it doesn't work properly The battery wont charge at night when the power is free from the plan they set up. Boat anchor until sales and service gets involved. Horrible experience

STEER CLEAR AT ALL COSTS! Cancelled our install after 2 months of back and forth for reasons that should have been picked up from the VERY beginning before the contract was signed. The location of the meter and electrical panel are in a challenging spot on our house that ultimately would require the meter to be moved, and I had asked on our very first day during the consultation BEFORE we signed anything if it would be a problem and their engineers and regional manager James confirmed it would meet code and wouldn’t be an issue before we signed the contract. Two months later, and a new HVAC and roof later, we're told that they are canceling our project because they aren't willing to take on moving the meter and don't want to deal with the project anymore. I asked about us covering the cost to move the meter with a separate electrical company first, and they said that they would not work with us even if we did that. I cannot believe a company of this size could not have foreseen this issue or resolved it issue, especially since I pointed it out on day one. All in all, there was poor communication throughout their team from day one and they completely wasted our time. They have no empathy and are not willing to work through any hiccups along the way. So if you do decide to waste your money with Freedom Solar, be prepared with an absolutely perfect, up to date for the current year, electrical system or they will back out after months of dragging their feet. They were happy to cancel the contract and there is absolutely no recourse for them backing out. They wasted our time and cost us thousands in other upgrades at their recommendation and a hit to our credit for the loan that ultimately will go unused. I implore you, look elsewhere if you're trying to install solar and you'll be much happier. Don't give this company a cent of your money or a second of your time and you'll be much happier.

You will be lucky if you get to work with Silvana. Amazing attitude, responsive, helpful and high sense of ownership. Made the entire project go smoothly and answered all questions and concerns. Installation crew were great as well. Thank you all

I had a great experience with Freedom Solar thanks to Silvana. She kept me informed through every step of the process and made sure we fully understood solar and how everything worked from start to finish. The crew was professional and efficient and completed everything in one day. I highly recommend Freedom Solar, and if you’re considering going solar, definitely ask for Silvana. She’ll make sure you’re taken care of and guide you through the whole proces.

Freedom Solar did an excellent job with our install. Alina was fantastic — extremely responsive and helpful throughout the entire process. Any time I had a question or concern, I could text her and she got back to me quickly with clear answers. Gerardo, the electrician, went above and beyond, working hard during the install and even coming back multiple times to make sure everything was dialed in and working exactly as it should. The installation itself was fast and clean, and the system has been performing flawlessly. We’ve already seen a solid drop in our electric bills. I came in with a very particular setup in mind, and Freedom had no problem getting me exactly what I wanted. They even included extras like duct sealing that improved our HVAC efficiency. Couldn’t be happier — highly recommend!

This company was great with the initial sales, contract, collection of a sizable down payment, and now 3 months of crickets. Not sure yet if it’s a total loss but it’s enough to say avoid them so you won’t go through the same. Unfortunately, the small print in the contract allows them infinite amount of time so they’ve got me by the balls. I hate to lose the tax benefit because it looks like they will just blow me off until after the end of the year. Worst company I’ve ever dealt with on any project in over 50 years.

From the very first call to the completion of our solar installation project, Silvana and the entire Freedom Solar team were incredibly patient, helpful, and responsive. I would highly recommend Freedom Solar to anyone considering solar energy. They took the time to answer all our questions, walked us through every step of the process, and made sure we felt confident in our decisions. The installation was smooth, professional, and completed on schedule. Silvana was especially outstanding—her communication was clear and timely, and she genuinely cared about making sure everything went right. We’re thrilled with the results and grateful for the exceptional service. Freedom Solar exceeded our expectations!

I have an issue with Tesla Powerwall 3. Not working. Contact Tesla and they told me to contact the installer, Freedom Solar. This is 2 months system installed. What I don't understand, after open 3 tickets why we need wait 7 days before they answer a ticket and probably will take longer to resolve the issue? We pay for an expensive system and when something breaks you need wait 7-10 days befor issue resolved? It seems to me Low customer support. I'm not looking to get support same day BUT 7-10 days seem long time.... and just for someone to get my ticket and working on it. Ma, no idea. It was not expected it.

These people are the absolute worst I have been waiting on the completion of my system for literally weeks now, initially when they showed up for the installation is when we learned that it would not be a complete install because batteries were out of stock. Who does that? They were more interested in securing our business than making sure we were going to be satisfied. We were then told that it’ll be a week before completion would happen of course we agreed

Terrible company to work with. Word to the wise - don’t do business with Freedom. Sunpower (their actual solar department, Freedom is just marketing) just went bankrupt & has ruined their free monitoring app. It’s now $10/month just to see historical data. Trust me, $120 a year really hurts the savings the system generates. No accountability, no follow-up, internal communication is a circus. They threw in a $1000 VIP rebate to get my system contract done, but then just never paid it. If I thought the civil suit would be worth my time, I’d file it. Doubt the $1000 would be worth a week of my time or however long they could stretch it out

First things first!!!! Look at the reviews on Google. They give people a discount on price to make a review before instal! Most reviews do not even have the completed project. Was just sales portion to get a “discount”. Second: The sales rep will give you a rough design. Once the general idea is agreed and you pick out what you want, they send off to designers, who are are suppose to call you to accept the final design, which according to website even is suppose be 3 calls of no return call or answer, then they submit. Once they sent final design via email, I immediately (within minutes) replied no due to concerns I had which I had expressed to sales guy. Not only did design person not call me, he ignored my email I immeadiately sent to him and submitted the final design for permits anyways without my permission. Manager had call me to fix the mess. Third. Freedom told me permits were filed June 30. Have not heard anything since. I decided do digging and reached out to my city… who said freedom did not complete the permit process as of today, August 1. This whole time I been promised install before end of year to get federal subsidy…. But they havnt even finished there portion permit. The emails and daisy chain of screw ups with freedom I have is insane. Have all the texts and emails from bribing me with a discount for good review to design errors and permit issues. Worst part is, if you call any of Florida offices, I’d be shocked if they answered or called back unless it’s sales.

If I could give less than 1 star, I would. Freedom Solar Power caused major damage to my brand-new home during a solar panel installation on July 24, 2024. Their technicians destroyed my AC system, caused a roof crack in my living room, and burned out my sprinkler control box—which could have started a fire when power was restored. I immediately reported everything to their sales rep and area manager. Their onsite technicians (Nathaniel Vaughn & Mark) even called an outside AC technician themselves to assess the damage, so there’s no question who caused it. But instead of taking responsibility, their management denied the issue, blamed me, and completely ignored my requests for help. It’s been over two weeks without AC in the Houston heat, risking my health (I have asthma) and disrupting my business. What’s worse: No apology. No accountability. No follow-up. Just silence. I made the decision to trust Freedom Solar and signed the deal the same day they visited—no games, no haggling. But they completely betrayed that trust. If this is how they handle installation, imagine the next 25 years of "warranty." I’ve filed formal complaints and will be taking legal action. Homeowners: think twice before trusting this company with your home or your safety.

We started looking at solar two years ago. We interviewed a lot of companies and salespeople. Every one of them we talked to were more interested in selling us something instead of helping us understand the pros and cons. Then we called Freedom Solar and along came Bradley Dette. He was awesome. He helped us with every question we had, made sure we understood how it worked and if it would be beneficial to us. We finally decided it wasn’t us. Two years later and several rate increases later we decided to look into solar again. We called Freedom solar again and talked to Brad again. He was more than happy to sit down with us again and help us decide if solar was for us. After talking to Brad we told him it was such a big decision that we wanted to interview more companies. Brad told us please do, I want you guys to be 100% happy with your decision. A few interviews later we decided Brad and Freedom Solar were our best choice. We are happy we did. The installation was great. It looks great. For us it is everything Brad said it would be. Freedom Solar and their people are amazing. Everyone cares about your happiness and approval. They treat your home like it is theirs. The panels and batteries we purchased are just like Brad said. We have been live for two months and the savings are already adding up. Our first bill is was $11.00. If you are thinking about solar consider talking to Bradley Dette and Freedom Solar.

Hello, I received a visitation from Eric today. He walked past my house observing all the signs of No sales etc. on my cameras he came back and would not leave my house. I have footage that I will promote and publish on YouTube if he or anyone else from your company does this again. Highly uncomfortable and very unprofessional. I walked outside to ask him why he ignored all my signs and he smiled and continued to talk about savings. He said he didn’t care and you guys teach them this!!!! Next time I will protect my property. I asked him why he still keeps talking to me and he said he has a great SAT score and kept creepy smiling at me… all on camera btw. Next time I catch him and anyone else from your company outside my house ignoring my signs it will be recorded and I will file a suit. These are reps in the Killeen area can be harmed from ignoring people’s request to come to their door and harassing them. Please respond back acknowledging that your company will honor my request to stay off my property. Killeen TX

The Good: The front end of dealing with Freedom was great, their representative was the most honest, respectful, helpful of any of the reps I spoke with when shopping around and getting quotes. The installation process itself was great, and in general the system operates well. Everyone within the company that I have spoken with directly has been very friendly and tried to help. The Bad: If something does go wrong with the system, do not expect good support. I had one of my panels go down in January of 2024. It is now almost July of 2025 and it is still not fixed. I had another service appointment in a long series of appointments scheduled for today to finally fix it, so I took the day off work to be home and I just got the dreaded "we won't be able to make it today" text again, saying a scheduler would reach out at some point to schedule it for another time. Based on my experience so far, I expect it will be several weeks before I hear from them about setting up a new date. Over the last year and a half, I have taken over a week of PTO from work specifically for Freedom solar appointments where the technicians come to look at the system but are not able to fix (and because they don't give a specific time of day to expect them, I have to take the whole day off and wait for them to show up at some point - if they do show up). The service process overall has been very bad. Unlike most places where a scheduler will call you to figure out a date that works for you and then set it up, their schedulers pick a date without consulting you, schedule you in, and tell you to let them know if that date doesn't work, at which point it seems you get put to the bottom of the pile again if it doesn't work for your schedule. It took months to get someone out originally to identify the issue because the first few times they picked a date where I was not going to be in the country, so I told them that wouldn't work and would need to reschedule, then had to wait several more weeks until they got back to me and gave me another date. It seems ridiculous and unacceptable to me that I purchased a solar system and have been paying for it monthly for 17 months now while it has not been fully operational that whole time. Maintenance and repair of a faulty product should be a process that takes weeks to correct, not years.

I bought my system in 2019. When they sold me the system the micro inverters were from a company that went out of business in 2018. They never informed me they were installing parts from the company that is been out of business. now, six years later, I have three micro inverters not working. And they will not stand behind the 25 year warranty. And now they want to charge $100 a year to access the app.

We had solar panels installed last year and have been generating electricity since December 2024. We have 32 solar panels and three Tesla powerwall 3 batteries for our 3800 square-foot house. We are generating enough electricity during the day to power our house and keep our powerwall batteries fully charged. The batteries power the house in the evening and then we have a nights free electricity plan from 9 PM to 7 AM. With this setup, our energy bills have been essentially zero for the last four months even despite 90+ degree temperatures. Sam Cochran with Freedom Solar been a real help – very knowledgeable, very easy to reach, and a real advocate in working with the company. I would highly recommend adding solar panels and using Freedom Soar.

It was a long process: system was signed for in August, permits obtained in September, panels up in October, then a wait on the PowerWall… but it was well worth it, and my Freedom Solar Team (salesman Sam Cochran and my “point of contact” Christopher Brown) kept me apprised of everything (the “myFreedom” account is very handy). The system’s amazing, and the App is especially amazing - you can pretty much see everything you’re using (refrigerator, stove, etc), and it’s fascinating to see how the big stuff (vacuum cleaner, HVAC) impacts things… It’s also interesting to see how the 4 components (solar panels, PowerWall, your home & the grid) interact with each other. But the driving motivator for getting all this is only just starting to sink in: I’m not at the mercy of ERCOT or our aging electrical infrastructure anymore (we’ve already had two power interruptions and I didn’t even know it!) Plus, the monthly electric bill will pretty much cease to exist (and let’s not forget the Tax Credit that’s coming). Bottom Line (IMHO): Although it takes more due-diligence, I believe solar’s a better all-around bet than a generator… you’ve just got to be in it for the long haul.

I contracted Freedom Solar for my solar panel system and they were great. I recently built my house and had several headaches with contractors, but this was not the experience I had with Freedom. They showed up on time when they said they would, the installation took the amount of time they said it would, and I am producing my own electricity now. I had an issue with my property association delaying the project and the Freedom Team, including Shane and Torrin, went above and beyond what they were required to do to make the project come to completion. I really appreciate the hard work!

After setting up my power wall and panels a power outage occurred within weeks and no power. Power wall failed on first try, no worries power wall replaced after 2 months. Next month power outage once again, power wall failed, 3 months no resolution after numerous escalation tickets. Promise made promise not kept. Dont waste your time unless you have someone locally that you can walk into their business and hound them until they fix your stuff.

I got Freedom Solar to install my original 10 panels and 1 Tesla Battery almost two years ago. After Hurricane Beryl left everyone else without electricity for 8 long days I had another Tesla Battery installed to be able to have a more bearable A/C situation the next time. Now I’ve installed 8 more panels and hope to be nearly off grid most days. Silva a has worked with me every time. She is great: professional; helpful and available always. Freedom Solar is fantastic too. Maybe not the cheapest but no nightmares like with so many fly-by-night operations. You get what you pay for: dependability and great service. I highly recommend them and be sure to ask for Silvana

My family installed solar panels on Oct. 11, 2023 and Powerwall batteries on Sept. 30, 2024, expecting to have power during power outages. In hindsight, we should have tested the off-grid capability right afterward. By March 29, 2025, we clearly had a problem. The batteries didn't kick in during a power outage. As you can see from my screenshot, the batteries had power, but the power wasn't being used by "HOME" during the outage. Then I tried to tell the system to go off-grid in hopes that we could access battery power that way, but I got the ridiculous message that my power usage was too high when my house wasn't using any power at all. I reported this to Freedom Solar, who replied with the following: Site diagnosis/Inspection fee: $500.00 to review and confirm the current issue. Second site visit fee: $250.00 for each hour spent on repairs They say they'll refund the money if the problem is on their end, but we have to pay $500 up front. Our problem is that they can always say the failure isn't their fault (it was a critter/power surge!) since we aren't electricians and wouldn't know any better. Their manner of handling problems strongly suggests that their warranty is worthless. We will not be throwing good money after bad. Do yourself a favor, and do NOT hire this company!

Incredible performance and in fact we’ve had the system for 18 months with zero problems. Our home was powered 75% of the entire year of 2024. That included our two EV cars! We’ve never needed a service call other than when I needed a new password and that was done over the phone in a matter of a few minutes. The install was supper clean and our system is much better designed than 2 families next door to us that used a different company. Go solar if you can.

Run Away. Far, Far away. Mind bogglingly horrible customer service. Took several calls and emails to get an address for Tesla to send a replacement PowerWall. Took several calls and emails to get confirmation that they received it. Now they say I have to wait another 30-days to (hopefully) get an install date. Very frustrating to say the least. Look elsewhere.

Can't tell you how disappointed I am in this company. My advice to anyone considering working with Freedom is RUN AWAY. I'll be seeking legal remedy shortly.

I purchased a system from Freedom Solar. One of my panels broke. Freedom Solar, who I paid in full says NOT THEIR PROBLEM!!!!!!!!!! Unless they can get a free panel from their supplier I can go pound sand. I did business with Freedom, not their supplier. TOO BAD. Your tough luck and we don't care. You already paid in full. Thank you very much.

Silvana is very knowledgeable in helping us with understanding Freedom solar products, advantages with switching to solar and selecting the right package for our needs. She is very supportive throughout the whole process and keeps us informed at all times. I would recommend to my friends and family to Silvana if they are also considering to switch to Solar.

Sylvanna from freedom solar always on point with communication and has excellent knowledge about the company and products!

So far, my experience with Freedom Solar has been amazing. Silvana Escalante has helped me every step of the way, and really helped me though the process.

I can not believe how unprofessional customer service is. Even once I finally talked to a manager and agreed he would call me back he still has not reached back out to me after two weeks. I’m now worried about any warranty work.

I went to solar on December 22, I found a problem with the solar production in June 2024. I immediately contacted Sunpower, they asked me to contact Freedom Solar. I contacted them too, at that time Sunpower was not even declared bankrupt. They said they are working on it, took like few months. I have been calling and technicians coming and going. In September I received an email from Christopher who introduced himself as a manager- "We are currently in the process of Submitting your issue to Enphase for review and possible RMA issuance (return merchandise authorization) this is so we can replace (if authorized) applicable /Micro inverters paid for by manufacturer so that you do not have to pay out of pocket (if authorized)". I emailed once again in October to check the status, I didn't receive any proper response. In November they responded with this -" to proceed with the diagnostic assessment, we would need to send two technicians to your property. They will need to access the roof, lift the panels, and inspect the wiring and voltages for the lines. The cost for this service is $500. Should the issue be found to be related to critter damage or a power surge, the charge will stand. However, if the problem is determined to be related to workmanship or falls under the manufacturer’s warranties, the diagnostic fee will be refunded." This is the worst decision I ever made going solar with Freedom Solar. THEY DIDN'T FIX MY SOLAR PANELS EVEN AFTER 6 MONTHS. I 100% agree with several people who gave a one-star review. All these 25-year warranties are BS don't get into their trap. Please read all one review before making any decision.

Freedom Solar Power did EXACTLY what they set out to do and that was to effectively get rid of my really high power bill and get rid of the annoying short power outages. Sam Cochran came to my house and laid out a really awesome system that fit my needs. I was already under contract with Sunrun and I felt it was ok. Sam just asked if he could stop by and go over my needs. Best decision I could have made. Philip Aninzo is also a major player at FSP! They understand teamwork. I have an awesome battery and switching system from Tesla, best in class mounting system, Span Electric Panel and locally made 400W, sleek panels. My new electric bill is 1/10 of what it was. I sell back power for credits and utilize the nights free plan. Josh Wolfe who runs the service department is one of the best out there. He makes sure that any issues are dealt with quickly. Highly recommend Freedom Solar Power, they are the real deal. And no I don’t get any compensation for this review. I’ve had this system for 3 months now. I just wanted to share my authentic experience for those of you who are still on the fence.

I just had the worst experience with this company. Not only there were issues with the solar panel installation (which they actually fixed so that was good) but I called to schedule a maintenance service. I was told that the maintenance service, for someone to come out and check on my panels is $500!!! That is crazy!!! My panels are working but I just wanted to make sure that they are not loose after the strong winds - that’s is all! I would understand that maybe like $150-$200 because someone needs to come out (before fixing anything) but $500!! Who has that kind of money!! The lady in customer service (Ashley) gave me an attitude that I requested a call back after she sent me the email stating the cost. I wanted to speak to a manager to understand why anyone would charge $500 for a maintenance call. Like how would I ever recommend this company to anyone? How???

They just left me with a heap of problems. Starting with unsafe electrical work. I had a master electrician inspect the work after I had concerns about the quality. He confirmed my fears that it js unsafe. One bank of solar panels are loose on my roof, and the whole room rattles when the wind blows. The agreed-upon conduit route was not followed, and instead they went around two buildings and had to install two ugly concrete boxes to do so. These boxes protrude out of the middle of my garden by 2 inches. This is not just unsightly, but it is a huge tripping hazard. The system under performs by around 30%. Whenever I try to get help, all I’m told is that they’ve passed my concerns to the operations team. No one wants to help. This install was over two weeks ago, and they just left me to pick up the pieces. Go team jetstars. Don’t walk away, run away. Run as fast as you can.

Had a great experience with Joe. He was very knowledgeable with the product. Gave me some good pointers. Overall a great experience.

To summarize. There are many "knowns", but also many "unknown unknowns" in the business of residential solar power. But their sales pitch makes it sound that they are on top of everything! As far as "knowns" - these guys are fine. But once something completely unexpected happens - that's all customer's responsibility! So - if you are thinking about getting residential solar - don't bother - the industry is nowhere near mature enough to handle this in a satisfactory manner. But if you are set - then definitely don't go with these guys because they will absolutely fail to deliver the customer experience they promise. Now for specifics: This is what they promise: Hassle-free 25-year power, product, and service warranty on the entire system from one company. Do they deliver? Like I said - absolutely not. I got my system installed fall 2023. Everything was fine more or less until the Sunpower went bankrupt. As first they promised that everything is going to be just fine. Monitoring will be taken care of. Panel warranties will be honored too. Now? Not so much. I have to pay $700 for new monitoring? Why? I already paid for monitoring when I bought the system! My panels' warranty? Nope - no warranty at the moment. Will my panels ever be warrantied? No idea?! And did Freedom Solar ever say - hey - let's figure out how to help you cover the cost of new monitoring - after all you already paid us for the original monitoring and it's not your fault - customer - that you are losing Sunpower monitoring. Nope. Did they say - hey customer - we will eat the cost of replacing your panels until we find who will warranty them - they cost pennies on the dollar anyways. After all - we care about what we promise to the customer. Nope. Most likely - just my own sense based on how they are acting - this company will be gone within a few years anyways. So - in conclusion - avoid residential solar altogether, but if you really really want it - definitely avoid these guys.

Initial communication was seamless. However at very end after the installation the communication was not that great. As I had to call in multiple times to understand the status. That could be improved a little. But I was lucky my agent was handy- text/ phone call away and was able to address my issues to him.

Everything was explained well to me and I look forward to the installation.

I ended up choosing Freedom Solar for a couple of reasons. Firstly, the panels they offer are high quality with a good warranty period. Secondly, my consultant (Sam Cochran - EC in Houston) has been an absolute pleasure to work with. He made sure to answer every single question I had (and I had A LOT) to make sure I was satisfied before making a decision. He sent over numerous proposals which I had requested so I could compare all the different scenarios. He also did not try to oversell me and made sure that what I was getting was reasonable for my situation. I've had the system installed for about 2 years now and have not had any issues. Recently I decided to add a second battery and I reached out to Sam again for advice. As always, he was extremely helpful and truly went above and beyond to help me make the best decision.