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Alex | Austin, Texas | 10/16/2025
STEER CLEAR AT ALL COSTS! Cancelled our install after 2 months of back and forth for reasons that should have been picked up from the VERY beginning before the contract was signed. The location of the meter and electrical panel are in a challenging spot on our house that ultimately would require the meter to be moved, and I had asked on our very first day during the consultation BEFORE we signed anything if it would be a problem and their engineers and regional manager James confirmed it would meet code and wouldn’t be an issue before we signed the contract. Two months later, and a new HVAC and roof later, we're told that they are canceling our project because they aren't willing to take on moving the meter and don't want to deal with the project anymore. I asked about us covering the cost to move the meter with a separate electrical company first, and they said that they would not work with us even if we did that. I cannot believe a company of this size could not have foreseen this issue or resolved it issue, especially since I pointed it out on day one. All in all, there was poor communication throughout their team from day one and they completely wasted our time. They have no empathy and are not willing to work through any hiccups along the way. So if you do decide to waste your money with Freedom Solar, be prepared with an absolutely perfect, up to date for the current year, electrical system or they will back out after months of dragging their feet. They were happy to cancel the contract and there is absolutely no recourse for them backing out. They wasted our time and cost us thousands in other upgrades at their recommendation and a hit to our credit for the loan that ultimately will go unused. I implore you, look elsewhere if you're trying to install solar and you'll be much happier. Don't give this company a cent of your money or a second of your time and you'll be much happier.
Javier | Katy, Texas | 09/16/2025
Ask for Silvana
I had a great experience with Freedom Solar thanks to Silvana. She kept me informed through every step of the process and made sure we fully understood solar and how everything worked from start to finish. The crew was professional and efficient and completed everything in one day. I highly recommend Freedom Solar, and if you’re considering going solar, definitely ask for Silvana. She’ll make sure you’re taken care of and guide you through the whole proces.
Tim Marquart | Coppell, Texas | 09/13/2025
Fast, Professional, and Exactly What I Wanted
Freedom Solar did an excellent job with our install. Alina was fantastic — extremely responsive and helpful throughout the entire process. Any time I had a question or concern, I could text her and she got back to me quickly with clear answers. Gerardo, the electrician, went above and beyond, working hard during the install and even coming back multiple times to make sure everything was dialed in and working exactly as it should. The installation itself was fast and clean, and the system has been performing flawlessly. We’ve already seen a solid drop in our electric bills. I came in with a very particular setup in mind, and Freedom had no problem getting me exactly what I wanted. They even included extras like duct sealing that improved our HVAC efficiency. Couldn’t be happier — highly recommend!
Andrew Bryant | Fort Worth, Texas | 09/06/2025
All hat, no cattle, minimal communication, and no solar install
This company was great with the initial sales, contract, collection of a sizable down payment, and now 3 months of crickets. Not sure yet if it’s a total loss but it’s enough to say avoid them so you won’t go through the same. Unfortunately, the small print in the contract allows them infinite amount of time so they’ve got me by the balls. I hate to lose the tax benefit because it looks like they will just blow me off until after the end of the year. Worst company I’ve ever dealt with on any project in over 50 years.
Cypress Solar Installation | Cypress, Texas | 08/28/2025
Great Design, Great Installation, Great Project
From the very first call to the completion of our solar installation project, Silvana and the entire Freedom Solar team were incredibly patient, helpful, and responsive. I would highly recommend Freedom Solar to anyone considering solar energy. They took the time to answer all our questions, walked us through every step of the process, and made sure we felt confident in our decisions. The installation was smooth, professional, and completed on schedule. Silvana was especially outstanding—her communication was clear and timely, and she genuinely cared about making sure everything went right. We’re thrilled with the results and grateful for the exceptional service. Freedom Solar exceeded our expectations!
Antonio | San Antonio, Texas | 08/27/2025
Low Support
I have an issue with Tesla Powerwall 3. Not working. Contact Tesla and they told me to contact the installer, Freedom Solar. This is 2 months system installed. What I don't understand, after open 3 tickets why we need wait 7 days before they answer a ticket and probably will take longer to resolve the issue? We pay for an expensive system and when something breaks you need wait 7-10 days befor issue resolved? It seems to me Low customer support. I'm not looking to get support same day BUT 7-10 days seem long time.... and just for someone to get my ticket and working on it. Ma, no idea. It was not expected it.
Dr V | New Caney, Texas | 08/26/2025
DISGUSTED DO YOUR RESEARCH
These people are the absolute worst I have been waiting on the completion of my system for literally weeks now, initially when they showed up for the installation is when we learned that it would not be a complete install because batteries were out of stock. Who does that? They were more interested in securing our business than making sure we were going to be satisfied. We were then told that it’ll be a week before completion would happen of course we agreed
Craig Wolfe | Carrollton, Texas | 08/05/2025
I wish there was a ZERO star option
Terrible company to work with. Word to the wise - don’t do business with Freedom. Sunpower (their actual solar department, Freedom is just marketing) just went bankrupt & has ruined their free monitoring app. It’s now $10/month just to see historical data. Trust me, $120 a year really hurts the savings the system generates. No accountability, no follow-up, internal communication is a circus. They threw in a $1000 VIP rebate to get my system contract done, but then just never paid it. If I thought the civil suit would be worth my time, I’d file it. Doubt the $1000 would be worth a week of my time or however long they could stretch it out
Joe R | Saint Petersburg, Florida | 08/02/2025
Major issues during entire process
First things first!!!! Look at the reviews on Google. They give people a discount on price to make a review before instal! Most reviews do not even have the completed project. Was just sales portion to get a “discount”. Second: The sales rep will give you a rough design. Once the general idea is agreed and you pick out what you want, they send off to designers, who are are suppose to call you to accept the final design, which according to website even is suppose be 3 calls of no return call or answer, then they submit. Once they sent final design via email, I immediately (within minutes) replied no due to concerns I had which I had expressed to sales guy. Not only did design person not call me, he ignored my email I immeadiately sent to him and submitted the final design for permits anyways without my permission. Manager had call me to fix the mess. Third. Freedom told me permits were filed June 30. Have not heard anything since. I decided do digging and reached out to my city… who said freedom did not complete the permit process as of today, August 1. This whole time I been promised install before end of year to get federal subsidy…. But they havnt even finished there portion permit. The emails and daisy chain of screw ups with freedom I have is insane. Have all the texts and emails from bribing me with a discount for good review to design errors and permit issues. Worst part is, if you call any of Florida offices, I’d be shocked if they answered or called back unless it’s sales.
navreet | Cypress, Texas | 07/31/2025
1 Star – Extremely Disappointed, Unsafe Work & No Accountability
If I could give less than 1 star, I would. Freedom Solar Power caused major damage to my brand-new home during a solar panel installation on July 24, 2024. Their technicians destroyed my AC system, caused a roof crack in my living room, and burned out my sprinkler control box—which could have started a fire when power was restored. I immediately reported everything to their sales rep and area manager. Their onsite technicians (Nathaniel Vaughn & Mark) even called an outside AC technician themselves to assess the damage, so there’s no question who caused it. But instead of taking responsibility, their management denied the issue, blamed me, and completely ignored my requests for help. It’s been over two weeks without AC in the Houston heat, risking my health (I have asthma) and disrupting my business. What’s worse: No apology. No accountability. No follow-up. Just silence. I made the decision to trust Freedom Solar and signed the deal the same day they visited—no games, no haggling. But they completely betrayed that trust. If this is how they handle installation, imagine the next 25 years of "warranty." I’ve filed formal complaints and will be taking legal action. Homeowners: think twice before trusting this company with your home or your safety.
