Freedom Power

My take on solar from Freedom Power

I probably had the best support from my salesperson, David Pleitez. He has always been on the dot and kept every promise, sometimes fighting for me against his company's very slow response. Without his support, I would have mixed feelings about Freedom Power. If you are considering solar panels, go with him; he will help you 110%. Thank you, David, for everything you have helped me with.

NO ONE TO CALL!!!

My system has yet to begin installation after almost three months!!! I've been trying to speakbwith someone, anyone! The customer service number keeps directing youbto their app but nowhere is there any help. Justvawful! I am cancelling the unfulfilled contract. If Freedom customer service isbthisbawful, I can't imagine what it will be like AFTER they get paid!!!

Freedom Solar Power Austin, TX

I had a solar system installed at my mom’s house 3 years ago, the battery walls are under warranty for 10 years, one of the battery walls failed on 9/24/2026 and I contacted Freedom Solar Power, they said they had to wait for Tesla to get back to them! I didn’t buy the system from Tesla, I bought it from Freedom Solar Power. Meanwhile the energy stored is half of what it should be

Not worth it

I requested a review of my situation regarding the installation of my solar panels and Tesla battery. Despite investing $49,000, my monthly electric bills still range between $250 and $350 after more than a year. In my previous communication, I was told the high bills were due to weather conditions and was advised to wait until summer. However, in my recent inquiry on September 4, 2026, I was advised that the issue is related to connectivity. When I requested an expert visit, they told me to open a support ticket; I was told the process would take seven business days.

Not worth it!

The install took several months then the panels were not working correctly. I had them come out to check my powerwall and they got it to work but could never get it paired to my phone (it’s been 2 years now). I got 2 more panels than was recommended for my house but they don’t carry my house through one day of electric. The power wall will not take me through the night and that’s after a full day of summer in when we have longer days. I’ve spoken to Several Customer Service, sales & tech people and they tell me everything is fine. I was told that with the number of panels and power wall that I have, my house would run for 2 to 3 days. All I have to show for it is huge debt.

Installation

We contracted with Freedom Solar Powet to install solar and the electrical part was fine they showed up and did their part however when it came time for installation of the panels and the commissioning they came 2 days after they said they would on a Friday. Workers informed us they were missing some product and had to go get it. They were gone for a long time, so they weren’t able to finish the installation and said they would be back Monday to finish. Monday came and they never showed up and no communication to let us know they weren’t coming. We had to spend our time tracking down why they didn’t show up. Now they are saying they can’t do it till that Friday. We are not sure if they will show up or not due to being too many excuses for not getting it done. This is not the way to treat customers whom has chose them to do such a big job. At this point we don’t know when it will be completed. I do not suggest freedom power for a solar panel job. Do your homework and shop around. Disappointed customer waiting for completion.

Sales drive fluffers

Don’t buy from these people. All smoke and mirrors. The only good they’re good at is fluffing people when they complain. When that doesn’t work, they quit answering the phone. The sales people are bad but the sales managers are worst. They never answer the phone and when they do they’re good at greasing you. Zero transparency from them. I still get pissed off when I think about their stupid grin when they talk to you.

PowerWall2 replacement experience with PowerWall3

Freedom Solar Power replaced 3 of our PowerWall2 units with PowerWall3 units after an internal fault and a Tesla recall. Tylor Webb and Stephen Saldana worked hard and well together. They overcame several obstacles (e.g., our units are located relatively high off the floor and the mounting brackets are different for the PowerWall3s compared to the PowerWall2s so making the installation look good was a challenge. Nonetheless, they "cleaned up" the preexisting conduit, spaced the PowerWall3s nicely, and my discerning wife was very pleased with the result. They communicated well with me during the entire process and cleaned up the debris when the job was done. The two guys were great!

Avoid like the plague

Their post sales service is the very worst.

Everything they offered in sales, delivering and installing was exactly what they said. No issues. Now my neighbors are waiting for my first bill, and then they'll decide!

Poor Service After the Sale

Unfortunately this is what gives most solar companies a poor review. They are typically great when they are selling you the product and then when you need service after the sale they are dismal. I recently took over a large 163 panel system and am trying to get a technician to come out to the house to walk me through the mechanics of the system and to ensure everything is set up properly to sell my excess energy back to PEC. I advised the person that I spoke with at the company that I would gladly pay for the service call. I was 1st told it would take 2 to 4 days for someone to get back to me on an appt. I called back in today as it had been 4 days and she told me it could take 5 to 10 days for someone to get back to me. That's completely unacceptable. Setting up a service call shouldn't take 10 days ! I would normally advise to stay away from a company like this but this is basically how most Solar companies operate. My advise is stay away from solar in general. Buy the time you get your system paid for it's close to the end of life for the system. Save yourself the aggravation of dealing with them long term.

Fraud, Lack of Communication and Increase in Electricity Bill

I highly encourage anyone considering Freedom Solar to utilize a different service provider. My bill went up 9 cents a KWH and I still have no Tesla Battery or solar arrays. This company has been extremely problematic. Dr. Emilio Castro

GREAT Service - HVAC

My TECH was Angel Morales. Fantastic service! Angel was on time, curtious, and was able to fix my HVAC quickly. A real PRO and took the time to help me understand what the issue was how to avoid it in the future. HIGHLY RECOMMENDED

Trashy Customer Service Post Installation

Jesus where to start? Half (phase 2) of our system has been down for several months, since 2025. System was installed 2023. I won’t even get into the deceptive sales practices right now! I was advised to replace the not old Sunpower monitor system staying it’s no longer supported and was failing ( why the 10 panels shut down not working.) over a grand later, new Enphase monitor was als picking up an error apparently. I finally, after a couple of months of back and forth , got scheduled for TODAY. Rather than pic up a damn phone and call me if I was not understood, my appointment was canceled while I cancelled two appointments I had scheduled to sit here waiting on a tech. Can someone just remove this crap off my house?!?

Tesla battery failure and 10 months later no resolve!

Within the first year of purchase the tesla battery failed. After contacting Freedom solar numerous times, they finally sent a replacement battery but their hydraulic lift did not work so they could not install. Very poor customer service. I am now 10 month without solar and still have to pay on the solar bill.

Great Interaction!

I spoke with Jason Taylor to get my appointment set up. He was really easy to talk to and made the process super easy. I am looking forward to meeting with the consultant he scheduled me with.

Stay away

Totally irresponsible. I had to be rescheduled at least three times and once they did show up, they ended up going to the wrong house twice. When they actually did show up and I said you guys ended up going to the wrong house cause I could see them down the street. They reply with these things happen. Please stay away.

Exceptional Experience with Freedom Solar Power!

I am absolutely ecstatic about my new solar and battery system! From the very first consultation, the process has been seamless and professional. Sam Cochran, my Energy Consultant, was incredible to work with throughout the entire project. He provided clear, detailed quotes for my 35-panel system and 3 Tesla Powerwall 3's, ensuring I had all the information needed to make the right choice for my home. Sam went above and beyond, even helping me navigate a substantial TNMP rebate for 2026 that saved me $3,750. His communication was top-notch, keeping me updated on everything from the WPI-8 windstorm certification to coordinating with the roofing team. If you’re considering solar, I cannot recommend Freedom Solar Power and Sam Cochran highly enough!

Very Poor Post Purchase Follow up

I purchased my solar panels and Tesla Powerwall from Freedom Solar and while they were quick to install their post installation service is terrible. Two months ago my Tesla Powerwall was deactivated due to potentially faulty cells that could cause smoke and possibly fire. While I am glad this was done to eliminate this issue it has been extremely frustrating in getting the Powerwall replaced. Freedom Solar said it would be months for them to get around to my replacement and that it would be best for me to contact Tesla directly. Needless to say I am getting no where with either Tesla or Freedom Solar. In hindsight I wished I would have went with another company. I cannot recommend Freedome Solar.

Stay away

Do not ever ever use this company. As a matter of fact. I would stay away from solar completely until the technology becomes more efficient and cost effective. Right now its just a tool for companies and electric companies to make money and make you think they are doing better for the environment. Its all a lie.

Communication Blackout

Everything went wrong except for Installation!!! Right from the beginning with Permits all the way till date, the only thing that went well was the install. A complete communication breakdown from Freedom Solar. I had to call and e-mail multiple times to find out what's happening which was more frustrating than them letting me know. It's been about 3 months from the install, and still haven't received PTO with final inspection still pending at the moment. They are going at a snail's pace with no regards to finish this project. The promise was Nov/Dec from the sales person, which has been long overdue. I would rather recommend someone else other than Freedom Solar.

One year of solar

I’ve had solar panels with Tesla batteries for one year now and I’ve had zero electric bills despite Houston heat and humidity. I’ve dealt with Sam Cochran who is extremely knowledgeable about the solar installation process, and who has followed up on a number of occasions with me. I wholeheartedly endorse installing solar panels and would recommend Freedom Solar without hesitation.

Good Company w/ Great Workers

Freedom is a good company with great people that work for them. One of them being my main contact, Silvana Escalante. She was great!! She helped me through each step of the way from first contact, to the installation, then to the post install effort. She listened, to every concern I had and took it all into account. Very helpful, as well as knowledgeable in explaining every facet of the process. I valued that greatly. Everyone was good to work with, and the system that they put in place was ready to go ahead of time and worked out very well for me and my family.

Worst financial decision I ever made

I was hesitant to buy this system, if you were to go back and listen to my phone calls with the sales person, you could tell that I really didn’t wanna buy it but somehow I let him talk me into it. I have a 26 kW system that cost me $90,000 financed over 20 years. I’ve called multiple times cause I feel like the system wasn’t performing or at least not saving the money that they made me think I was gonna save. My December‘s electric bill for 2025 was $450, on top of that I have a $520 Solar payment. So looking at close to $1000 for the month of December. Absolutely insane. They tried to tell me that my electric use went up. They came out and installed the panels within two weeks, but took several months to get it online. Trying to call and get help was a huge PITA. I have a 2700 ft.² house with two small air conditioners. And 1800 ft.² garage cooled by a mini split, a small Koi pond with two medium sized pumps and a pool. I’m the only person living in this property. I do use a good amount of electricity, which is why I looked at Solar in the first place because I thought it would offset some of that, but overall I’m paying more for the Solar and my electric bill than I would be if I was just paying for electric alone, plus I wouldn’t be tied to this massive loan. For last month’s bill if I would’ve just paid outright, It would’ve been about $680. So that’s close to almost a $300 loss in just that month. No savings, just headaches and feeling like I got scammed. Buyer beware. I’d also like to add that I wanted to initially install it on the ground not on my roof. I have plenty of property but they would not allow me to do any of the work. It could’ve saved me thousands of dollars just prepping the ground to get ready. And the panels could be facing south where they installed it on a roof facing west. After we initially made the first deal. I called within their three day time period to cancel the project, I went back-and-forth on the phone with the sales person before he made it seem like he could get me this “good deal” and that I would be well worth it. I’ve had these panels for about three years now. At this point, I just try not to think about it cause it really stresses me out. But in no way shape or form am I happy with this purchase.

Updated Review – 8 Months Later

I’m updating my previous review now that the system has been installed and we’ve moved into the post-installation phase—and unfortunately, my experience has changed significantly. To be clear upfront: the sales experience was excellent. Kris Richards handled the sales process professionally, transparently, and without pressure. He was knowledgeable, responsive, and worked with us to design a system that met our needs. Based on the sales experience alone, I felt confident moving forward. However, everything after installation has been extremely frustrating. The solar and battery system (solar + two Tesla Powerwall 3 batteries) was installed in October 2025, and we passed city inspection within about two weeks. Since then, the project has been effectively stalled due to Freedom Solar Power’s repeated failures in submitting a correct Interconnection Application to Duke Energy. Freedom Solar has been attempting to submit the interconnection application since September 16, 2025, and it has now been rejected more than six times due to basic, avoidable errors. These are not edge cases or utility-specific nuances—they are fundamental documentation and data-entry mistakes. Examples of rejection reasons from Duke Energy include: Battery model and quantity listed incorrectly (Powerwall 3 not named correctly or quantity missing) Battery model number formatting errors One-line diagrams listing incorrect or unapproved equipment Tesla equipment shown on drawings but not listed on the Interconnection Application Mismatched customer names between the billing system, application, agreement, and one-line diagrams Incorrect total battery capacity listed Missing or incorrect application fee (Tier 2 fee not submitted) What makes this even more frustrating is that I receive the rejection notices directly, and Freedom Solar does not take action unless I call them to point out the issue. There is no proactive follow-up, ownership, or apparent quality control before resubmission. As a result: I am not allowed to turn the system on I am paying for an expensive solar + battery system that I cannot use I am still paying full electric bills Weeks (now months) have passed with no resolution due entirely to administrative errors At this stage, the installation itself is complete, but the project is effectively unfinished because Freedom Solar cannot successfully complete the interconnection process—a critical, standard part of any solar installation. This experience has been extremely disappointing and has completely undermined the confidence created during the sales process. Freedom Solar needs to significantly improve its post-installation project management, documentation accuracy, and accountability, especially for interconnection submissions. Customers should not be responsible for policing basic paperwork errors on a project of this cost and complexity. I hope Freedom Solar resolves this soon, but until then, I cannot recommend them based on execution after installation.