.jpg)
Mark H. | Parker, Colorado | 09/10/2023
Awful. Stay away.
Management of this company is notoriously bad. Installers are decent but the office crew is terrible. They don't execute on their promises, can't return phone calls, don't show up with the right equipment, constantly putting out fires so they won't get back to your install when they mess up, don't ask for permission to put conduit on the side of your building instead of running wire inside, wrong design in the hands of the electrician on site, can't communicate when they're not going to show up, grossly biased contracts in the company's favor, arrogant as hell, ASSUME I can drop everything to meet their screwed up schedules from an incompetent scheduler. I JUST put a new roof on my garage and they thought they were going to get up there at 2 pm on a 92 degree day and track up that roof. NOPE! It took 2 emails to get a response and change that install time. They flat ignored the first one, thinking I'd just allow it when they showed up late. I'm sure some other customer got the shaft when they moved me to morning install time. This equipment better run flawlessly to make this whole exercise worth it. Don't believe a word from the sales group. Would never spend any money with Freedom again. They're awful. Even after they get it done, you'll be left with a bad taste over the whole ordeal.
Jonathan G | Littleton, Colorado | 08/24/2023
Great Sales Process and Rep - Terrible Operations Support
We signed our agreement with Freedom in May 2023. As of August 24, 2023, our system is not operational, our payments have started, and I'm still awaiting some concrete plan and schedule for Freedom to come repair the damage they did during their installation in order for my project to pass inspections. First, our sales rep Aaron James, has been great throughout the entire process. He has delivered on great service since we started speaking with him about getting solar. After signing, our project was off to a great start and moving along quickly. The problems started when we failed inspection. It was found by the inspector that Freedom negligently drilled through one of the trusses in my attic, causing damage that needed repair and sign-off from an engineer. In addition to this, some more minor items needed to be repaired, such as correct amp on solar meter and securing wiring in the attic. This all happened just before July 4th week. Since then, I have received next to no communication from Freedom on my project or when the problems will be fixed. When I stopped making progress on my own, I reached back out to Aaron (our sales rep) and he started to inquire within the company what was going on and what was causing the delay. Aaron was able to get me some answers and has been in regular communication with me, but unfortunately, he can only do so much. To get my project done, I need somebody in their operations group to DO THEIR JOB. I've been promised call backs to get status updates and the phone has never ringed. When I call for answers, their customer service reps based in Texas kindly state they have noted my file and asked that I be contacted. However, still I wait. Something is seriously broken with their operations group and support team once they get you signed up. I believe if their installers would have done their job, my entire experience would have been flawless and happy. Unfortunately, if you have a project with any hiccups, it will be a long, hard struggle to get adequate answers and resolution. I truly hope that my project is completed soon and I can benefit from solar. But until I get proper support and project completion, I cannot recommend Freedom Solar.
Naveen | San Antonio, Texas | 07/18/2023
They don’t do what they promise
It’s a scam , I do not know where are these good reviews coming from . I got scammed y these people . I have all details to prove o am trying to file a complaint but not sure how to initiate . If anyone is going to work with this company , be ready to get ripped off
Mark | Boerne, Texas | 07/15/2023
Communication throughout the process and installation issues
After I had agreed to use your company to install solar at my house, I waited for several months before installation began. During this time, as I can to find out after several attempts to reach your employee who was supposed to be my point of contact, I finally found out that there were a series of inspections and approvals required before you all could begin installation. Then after installation I kept failing the utilities inspection. So I reached out to you all when my system failed the utility company inspection for the second time and I remained without solar power yet you all had marked the project complete and received the money from the lending company. My first payment to the lender was due before I ever had my system connected and running. For reference, you all had initially communicated to me around the end of April that install was complete, however my system was not actually completely connected and authorized for use until the beginning of July. Your guys never connected the power cables to the connection box for the utilities to connect to. Now the installation manager who took over my project after all of this fiasco was amazing and he worked miracles to get the system connected and utilities to come final inspect extremely quickly. But I am highly dissatisfied that when I reached out to your company initially to discuss my concerns about the installation and the fact that I was about to begin making payments on a non functioning system that your company wrote me back with legal disclosures saying that you all were basically finished and met your obligations to receive payment even if my system was not functioning because of inspections. I received no payment offset from your company or no attempt to make this right. And for that I will leave the same review on every site I can to ensure that other consumers are aware of the risks at installation and how those risks could materialize into making payments for a system which is not operable.
John Doe | Punta Gorda, Florida | 06/22/2023
Wonderful Experience
I'm writing this review just to prove you can believe everyone else's reviews. It you see this review posted I have proved my point.
Cash | Sugar Land, Texas | 06/12/2023
Stay away from this company
Slow process and the team doesn’t coordinate. They didn’t mention about the transformer update. Maybe they just clueless. If they installed so maybe system they would of right off the back know that my system size of 45kw need an transformer of 75kw. Unexpected cost of about 5k for the transformer upgrade from center point engery. I wouldn’t recommend this company to anyone.
Bobby Thomas | Littleton, Colorado | 04/13/2023
Customer Service process just feels broken.
Short review (full review below): Please save yourself the headache and go with anyone else besides Freedom Solar. Everything about their customer service process feels broken. Our install is delayed, things had to be redesigned, and at literally every step of the way they have dropped the ball on communication, staying in contact with us, and generating trust in their process. I have given them so many second chances and tried to be a patient customer, but at this point they have ruined all ability for me to trust them as a company. Full Review: Had a great first experience with Freedom solar in terms of getting a system designed and a contract signed. As soon as the contract was signed everything fell apart, and no matter how many people I talk to and escalate our project through, things just keep getting dropped. First strike was that our original system designer (who sold me on Freedom solar, and was supposed to be my point of contact through the entire installation phase), left 2 weeks after I signed my contract. Did anyone from Freedom solar reach out to let me know about this? Nope. I learned about this after I tried to send an email to him asking about next steps. In response his manager emailed me back letting me know he left. I had reasonable concerns about what this meant for my project and contact with them, and wanting to have someone else still with the company double check that the system he designed for us would still work as intended. Instead I got left without a reply for weeks by this manager (Colleen), and had to start over by reaching out to the general customer service team on their website. I got a new system designer (Tony), who was fantastic, we talked through the original design, and he reassured me he would take over the project, and the system was still good. Tony was great. And I figured I was fine to give freedom solar a second chance and stick to the process. But, I also had people on the account management team disregard my emails and requests, and just again undermine my trust in Freedom Solar's processes. For example emailing my HOA president directly when I had specifically asked for all HOA submissions to go through me and I would route them to respective parties. Having repeat phone calls all telling me that some permit/application got approved, and having that same phone call happen 3 more times in the same day because they can't check that it had been done. My system had to get a slight redesign through the city permitting stage, which is totally fine, but how did I find out about it? Not through them reaching out and discussing the changes with me like they said they would, but instead as I was CCed onto a resubmission of the design to my HoA. When I brought up that I haven't even reviewed the changes yet, they said there were no real changes, it was just to the drawing. This was not true, an entire panel moved sides, and things had to be shifted around 3-5 feet. I wanted to talk through this with a designer to see how this would impact production, since I was assured the original layout was optimal for solar production. Turns out this new configuration lends itself to even better production, which is just confusing. Loss of faith in their processes once again. Then my case got escalated to be handled by someone on the customer service team. They were friendly at first but after discussing my concerns and trying to figure out what options there were to build back trust or to back out of the contract since I don't have faith in their ability to deliver a good install or follow up warranty care, I was told they would circle back with me first thing on Monday, 4/10. Monday and Tuesday came and went with no contact. Tried calling them Wednesday, and now its Thursday and that's the last straw which is why I'm leaving this review. Long story short, things just feel broken at Freedom Solar, unless you get lucky with a smooth process from the right people, just know that it feels the company has big problems that could be a big liability for a long term project like solar.
George | Riverview, Florida | 04/12/2023
Deceitful
Buyer beware! The sales representative for Freedom SunPower Solar sold me a $99, 989.00 solar system but pulled a switch on my wife and I and sold us a Waaree solar panel system under SunPower Solar without our knowledge or consent. I signed the contract from Freedom SunPower Solar which listed the parts with the SunPower letter head unknowingly purchasing Waaree panels. I was never informed that there was a back order or problem with the production of SunPower Solar Panels and instead they switch panels without our consent or knowledge. The electronic brochure that my wife and I received From Freedom SunPower Solar does not even have Waaree panels listed within the brochure. Mr. Andrew boasted about that SunPower panels that produce 420 per panel which is the highest in the country. Up until I discovered I did not have the panels on my roof that I purchased, the representative was a great salesperson. But when I informed him of my displeasure and told him that I feel like I have been taken advantaged of he completely did a 180 degree turn and says “I am going to stop you right there, Dude you’ve been a pain ever since we started.” I had him on speaker and my wife is a former court reporter and she began typing his conversation with me which was totally unprofessional. I hung up and then called him back after thinking about it. When I called back, I said why have I been a pain? I then began to state the issues that we were having which were: He told me that his lender offered a 0 percent finance option. My credit was pulled and I was approved for 100k which the lender said that 100k was the max loan that they offered. Well, we were originally quoted a price over 100k, so it was not enough. Now, this is where it gets shady, without going through another lender the price mysteriously dropped just below the 100k so that the loan could be approve and we could move forward. I explained to Mr. Medberry that I have concerns about him selling us a 100k system and not know that his lenders loan criteria. He then explained that it was a new lender. Then he says that we cannot get the 0 percent interest but we could get a 0.99 interest rate and made an excuse for that and not because of my credit score which is very high. Then, the panels get installed and we failed the county inspections, 3 times. So, now we have solar panels on our house and the payment becomes due approximately 2 months after the panels were installed. Well, the payment for the solar panels becomes due but we do not have solar energy yet and our electric bill is due. So, we are paying for solar panels that we cannot use and our electric. I will say that Freedom SunPower Solar sent us a check after the fact for our electric bill. But we still have a prorated bill due for this month. But he says that I have been a pain. If I was a pain to you, it is due to your lack of knowledge of your company’s and lender(s) loan processes which made me fell taken advantage of and most of all your deceitfulness. Your deceitfulness by knowingly putting WAAREE solar panels on our roof without informing us and giving us the option of moving forward or waiting until the panels came in, we feel robbed and ripped off, and betrayed for 100k. The brochure that you gave us does not even have 400-watt Warree panels anywhere within the brochure. I even asked you before I signed the agreement how can I verify what we are paying for and you said “it doesn’t work like that.” My wife and I called SunPower and the representative that we spoke with told us that we should have been informed of the unavailability of SunPower Solar Panels and given the option to move forward, wait or seek other options. But you guys robbed us. I referred my neighbor to you guys and you put SunPower on his roof but WAAREE on mine. You need to make this right by replacing these panels with the SunPower Panels.
Chris | Mocksville, North Carolina | 04/07/2023
Personally, I truly believe there is no better solution, best overall cost and quality is unmatched. The proven long term solution is number one in the market. This is the team that delivers time and time again.
Mandy | Georgetown, Texas | 03/24/2023
Unlawfully threaten their customers
TL;DR- Threatened to break and enter on my property, threatened to file a lien on my property when all sent invoices were paid, forged signature, compromised customers data and privacy, failed delivery 5 times, deceptive advertising about cost savings, misrepresenting staff titles and credentials, refused reasonable accommodations for a communication disability, there is NO SUPPORT once they have your money. When you complete your solar project with Freedom Solar you will be mailed a photocopy of a hand written note from their CEO Bret. It states to contact him personally with any issues because he wants to assure that you are fully satisfied and happy with your new Solar System. Watch out! This one is a big lie! Do not even bother wasting your time reaching out to Bret. He cannot and will not be bothered to respond. Instead of working with customers to resolve disputes in good faith, he will enlist Cokinos Law to send you threatening letters. I guess in an attempt to use a business to weaponize the legal system against consumers. Super gross. Originally, I reported my experience with Freedom Solar to the FTC, SEIA, and BBB. About one month after giving formal statements to FTC, SEIA, and BBB in regards to Freedom Solars violations of Consumer Rights and deceptive/misleading information, I started to receive invoices that made no sense to me from Freedom Solar. They had the incorrect address, different amounts than I had paid before, and were listed as being for the “Start of Project”… and no new start of project was authorized at my home. I sought clarity from the Freedom Solar billing department and received no answers. I did not pay them, because I had no idea what they were for and I genuinely thought it was another one of their incompetent mistakes. I also have records of previous invoices that have all been paid, and I received a project completion statement from Freedom Solar showing that all balances were “Paid in Full”. About 8 weeks later I received a letter from Phyllis Hat Cokinos Law in Austin threatening to put a lien on my home and to break and enter to remove my system! I was shocked. After unfortunately working with Freedom Solar I knew they were prone to mistakes and a very unethical business, but I never imagined they would make an attempt to weaponize the legal system and make unlawful threats against a consumer in an act of retaliation. To make things even “better” the threatening letter that Cokinos law was full of errors, including- the incorrect date the project was completed and the incorrect address! Like you are threatening a lien and you can’t even get the address, correct? It’s literally embarrassing. Do they just go around trying to put fraudulent liens on the wrong addresses? So scary what people in power do to random citizens… They forged my husband’s signature on a document. The signature they have does not match his actual or digital signature. The document is not in his account where all signed documents are saved, request for signature is not in his e-mail, and in the contract that I have, which is finalized, is signed by myself and the person at Freedom Solar only. My husband’s signature is not on the finalized contract; the business does not sign the contract before the customer. However, the contract they gave to Cokinos Law has a “signature” stating my husband’s name. Watch you Credit Scores! On multiple occasions an employee from Freedom Solar sent me someone else’s personal information, including financial details! I was shocked and very upset that my personal information and financial details had been sent to another customer also. They claimed that this was not the case. I have honestly thought about contacting that person to let them know that Freedom Solar compromised their information so they can take legal action if they need to. I haven’t because I am not the type of person to do anything nefarious with another person’s information, but part of me is concerned that they might have sent their information to someone else, etc. Anyway, I have been keeping a close eye on my credit report, cards, email, etc…. very worried about that, they obviously have a total disregard for their customers data and privacy! They missed / rescheduled install dates 5 times! I get that things happen, people call in sick, parts are on delay, but, really, 5 times? If you are having such staffing or supply issues, get it together and then start scheduling appointments. I missed 5 full days of work because of this, it’s absolutely ridiculous. On the almost 6th missed install time, the sales person Alex e-mailed me and said the install was going to have to be rescheduled because the electrician had COVID and they needed to pour a concrete pad for the Power Wall….. However, no discussion of a concrete pad had ever been discussed, we requested the Power Wall be mounted as the previous one is mounted. I replied back to him with this information and to try to get a new install date. Within 2 hours, the guy who Alex S said had COVID showed up at my house to install the Power Wall. He was great- very skilled. I asked him if he had COVID and he looked at me like I was crazy and said no. I think that the people at Freedom Solar are so used to lying and making things up that they can’t even tell which is which anymore, Alex S couldn’t even admit to making a simple mistake through all of this. Freedom Solar uses deceptive advertising, misleading ads, and inaccurate data related to the costs savings of their Solar System in order to get people to buy in. When in reality our monthly power bill INCREASED after we installed solar. This is because most of the utility providers in Texas charge a (much) higher rate per kwh if you are on a “Solar Buy Back” plan & high Oncor Delivery Fees- which of course, Freedom Solar encourages you to sign up for. However, they absolutely do not provide education, support, or breakdowns of what type of plan you need to be on to get the “cost savings” they advertise. I believe this is not only due to incompetence, but due to very poor design of their solar systems in general. For example, we did not increase our electricity usage, in fact, we decreased, and our bill was still increasing. When consulting a real Licensed Electrical Engineer and speaking with Tesla, they confirmed that our ($45K) system was designed poorly and actually required TWO Tesla Power Walls in order to get ANY cost savings- and no the cost savings are not anywhere near what Freedom Solar advertises. We unfortunately bit the bullet and purchased an additional Tesla Power Wall. Our bill has decreased, but it has never even come close to the cost savings advertised. Freedom Solar Intentionally misrepresents unlicensed staff as Engineers / Electrical Engineers. This is super scary to me because these people are working on our homes! I am always so worried / paranoid about an electrical fire that I like to have record of who has worked on my home. This occurred on multiple occasions when I asked to speak with a licensed Electrical Engineer regarding questions with our system / plan and how it would work. For example, during an e-mail exchange, I asked to speak with an Electrical Engineer prior to signing a contract. I was then handed off to Nicole L, who is a “PV Designer and Sales Engineer”. When asking for her license number I was denied that information. When attempting to find a Licensed Electrical Engineer by that name in the Texas Department of Licensing and Regulations, no records were found. When seeking clarity, I was met with pressure to sign the agreement/contract in question and given ultimatums and threats instead of the education I needed in order to feel safe. If you’re wondering why I continued at this point- I had already paid $45,000 and in attempting to work with another Solar Installer, they all directed me back to the original installer because the system was less than 3 months old. I was just in too deep. It was awful. If you need any type of accommodation for a disability- DO NOT expect Freedom Solar to abide by the Federal Law. Alex S and Brice R failed and refused, multiple times, to make a reasonable accommodation for an effective communication method requested for a disability. Need help understanding your utility bill? Need help with the Power Wall app? Need advice on panel maintenance? Help with the Sunpower App? System is offline? A panel isn’t producing? You absolutely cannot rely on or expect Freedom Solar to help or provide any support for your system once they’ve cashed the check. They have your money and that’s where it ends. You will have to call a contractor or another solar provider to try to get help. It’s absolutely absurd that you could pay nearly $50K for something and receive absolutely no help or support (which they promise and advertise) afterward. All I can say is, don’t walk, RUN! RUN away from Freedom Solar. When you are making this tremendous financial investment in your home, you want to work with a company who is at minimum willing to abide by the law; and factually, that just isn’t Freedom Solar, they are about as unethical as it comes. This is a huge investment in your home and the company you work with to provide a solar system at should make you feel informed, safe, prepared, and be willing to work with you directly through any issue that arises. You will absolutely NOT receive that if you go with Freedom Solar. You will be lied to, price gouged, and thrown to the curb- and if you voice concern to an official governing agency, you will receive threatening letters from Cokinos Law.
