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PO Texan | Pflugerville, Texas | 07/12/2024
Rip off
I have panels not working and they sent an alert to the app 14 Jun stating to contact them to investigate. Since 22 Jun, I have received the run around then 12 July, they show up unannounced to do partial repair, but because of my horrible experience I wanted to know why they were not fixing everything, we waited for 30 mins for Mark to call and he did not, so I called him and expressed my frustrations with Freedom Solar because same thing happened last year and never resolved. I’ve written to Sheryl Cole asking why no one regulates solar panels, and the recourse consumers have and nothing. Mark is as bad as Michael that apparently was fired. So my electric bill will continue to increase, $50 last month to $396 the next and FS sones NOTHING!
Clete Snell | Cypress, Texas | 07/09/2024
Power Outage
I purchased solar panels and a Tesla power wall through Freedom Solar after the winter freeze left many of us without power in Texas for several days. Since that time, we have had two extended power outages. Once repairs start, the grid is disconnected from the solar panels. Thus, you cannot use the solar panels for energy and the power wall cannot recharge. Our power wall energy lasts about a day, after cutting all unnecessary energy use, including AC. You’re better off getting a Generac generator. Additionally, the solar panels have never completely offset our electricity bill. Each month I pay for the panels and power wall and an electric bill. I would say that if you feel strongly that you want to reduce your carbon footprint, this is a good option. If you want to save money, it’s not.
Solar Supporters | Richmond, Texas | 06/30/2024
Awesome Support Through IRS Audit
We have enjoyed our ground mount solar panels and 4 Tesla PowerWall batteries ever since installed for the following reasons: 1. Climate change is here 2. We are all electric and wanted an energy backup when the electric goes out 3. We planned to purchase electric cars, and now we have two. This spring we were informed by the IRS that our 2022 tax return was being audited specific to the Residential Energy Credit. Sam Cochran and the Freedom Solar team was extremely helpful in providing guidance and documentation for the IRS. I just received news from the IRS auditor that our documentation supports the Residential Energy Credit claimed. Thank you to Sam and the whole Freedom Solar team!
Edgar B | Austin, Texas | 06/28/2024
Absolutely Dismal Customer Service
Steer away from anything to do with Freedom Solar and their completely inept customer service and solar installation teams. There is no communication between teams, no accountability on issues, and unbelievably long hold times when calling them. I had a roof replaced and the only way to maintain the warranty was by having Freedom Solar come out and do the un-install and re-installation of panels. The roofing company quoted us half the price and a much faster turn-around time but we didn't want to risk going without the warranty. We had to wait 6 weeks for a team to come out and uninstall panels and then almost THREE months for them to reinstall them despite the roof being done in under a week. That's not even the bad part, the nightmare began when trying to get the re-installation completed. It has been 9 months since the roof was repaired and we still do not have a fully functioning solar system. Some panels were not connected correctly, others aren't monitoring properly, and yet others were damaged when re-installing. Navigating their customer service is without a doubt the most negative interaction I've ever had with any company, ever. I'm not interested in a canned response about how you want to do better. Take ownership of the issue and fix your problems.
Hanna Doyle | Tomball, Texas | 06/11/2024
Exceptional experience; instant savings & backup power
Our sales rep, Sam Cochran, was honest, straightforward and easy to work with. Every single person we encountered was professional and respectful. The entire solar and battery installation took one day to complete. Every solar installer and the electrician, Christian Reyes, was dutiful and they were patient with us, careful to explain exactly what was going on. Thankfully our solar and batteries were installed before the massive storm (tornado) that hit Houston, so thankfully we did not lose power for the entire week. Also, the savings are tremendous. We live in Centerpoint, so Sam Cochran helped us set up the Powerwall 3 battery so that during peak demand, we can sell our battery energy back to the grid. Within a week of our system being installed, I have seen our battery sell power for over 100 cents per kW, and summer has barely just begun!! 10/10, I highly recommend Freedom Solar Power.
Juan | Killeen, Texas | 06/03/2024
The Best Agent for Freedom Solar Power
Mr. Bradley is an excellent agent it is very professional and knowledgeable on the business. He care for the customers and stay all the way of the solar project. He go far and beyond to satisfy customers. Very friendly and he is the real deal & honest man. Mr. Bradley will advise and answer questions that you have concerns on the solar project. Even when it is complete, he will stay in contact to see is everything is working and if you need anything. The best agent of Freedom Solar Power. Thanks Bradley for everything you do to help get what we need for our home. Thanks.
Frustratedd owner | Friendswood, Texas | 05/25/2024
our experience with freedom solar
We have had two installations done by Freedom Solar 16 panels on our first install and 8 more panels done this past year. We initially referred two families that both bought panels from the company. After our installations were complete we are no longer giving referrals because of on-going issues with almost every aspect of the project. Communication with the company is difficult at best No responses during "business hours" The installers on the second portion of the job did very poor quality work and it was only corrected after we were finally able to contact a supervisor Even then the correction was of poor quality and the panels should have been removed and installed again. No mention was made of the critter guard and when we found out about and asked about it we were told it would cost substantially more to install it after the project was completed Electrical work on the project took about 5 visits with each crew blaming the problem on the previous crew We are no longer referring Freedom Solar to our friends
Javi | Pearland, Texas | 04/30/2024
Great system and installation process!
The experience of shopping and designing our solar system tailored to our needs was a breeze when working with Freedom Solar Power! We worked closely with Sam Cochran. He was knowledgeable and always attentive to our needs. When some issues arose during the installation process, Sam jumped to help connect us with the appropriate people in other departments and continued to follow up with them to have all issues resolved promptly! I would recommend getting your solar system from Freedom Solar and ask to work with Sam!!!
Maria E. Rivera Rivera | Corozal, Puerto Rico | 02/01/2024
Excelente trabajo.. super profesionales, amables y respetuosos. Hicieron todo lo que estuvo en sus manos para poder realizar su trabajo al máximo.
Spencer Anderson | Melbourne, Florida | 02/01/2024
I researched many solar companies before selecting Freedom Solar that had the highest recommendations. The SunPower panels that Freedom uses are the best in the industry. My installation went great and the panels are providing a high PV return. However, product support from Freedom has been very poor. The solar AP has not worked properly since installation four months ago. Initially, the AP firmware would not load and that took several weeks to correct. At that time I observed two problems: two pair of panels were reversed in their location on the Solar AP and the AP showed increased solar output every time the A/C or heat came on instead of increased home usage. After two months the AP was corrected to show the correct panel placement. However, the Orlando Freedom Operations has not addressed the Solar AP wiring deficiency. I have provided screen shots and copies of my FPL bills showing the apparent high solar power generation when in reality it is a result of deficient wiring of the Solar AP. I shudder whenever my A/C or heat comes on and the apparent solar generation as shown by the AP exceed the design capability of my system and the home usage goes down. I was told by Freedom customer service a third pair of CTs are required to be installed in order for the AP to operate correctly. Weekly calls to customer service and letters to the Orlando Operations Manager have not resulted in any service and are frequently not answered. As the chair of the Architectural Review Committee for my HOA I am recommending homeowners select another Sun Power installer other than Freedom Solar. Having reliable and quality service is a necessary element of a solar power installation.
