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James | Clearwater, Florida | 01/06/2026
Updated Review – 8 Months Later
I’m updating my previous review now that the system has been installed and we’ve moved into the post-installation phase—and unfortunately, my experience has changed significantly. To be clear upfront: the sales experience was excellent. Kris Richards handled the sales process professionally, transparently, and without pressure. He was knowledgeable, responsive, and worked with us to design a system that met our needs. Based on the sales experience alone, I felt confident moving forward. However, everything after installation has been extremely frustrating. The solar and battery system (solar + two Tesla Powerwall 3 batteries) was installed in October 2025, and we passed city inspection within about two weeks. Since then, the project has been effectively stalled due to Freedom Solar Power’s repeated failures in submitting a correct Interconnection Application to Duke Energy. Freedom Solar has been attempting to submit the interconnection application since September 16, 2025, and it has now been rejected more than six times due to basic, avoidable errors. These are not edge cases or utility-specific nuances—they are fundamental documentation and data-entry mistakes. Examples of rejection reasons from Duke Energy include: Battery model and quantity listed incorrectly (Powerwall 3 not named correctly or quantity missing) Battery model number formatting errors One-line diagrams listing incorrect or unapproved equipment Tesla equipment shown on drawings but not listed on the Interconnection Application Mismatched customer names between the billing system, application, agreement, and one-line diagrams Incorrect total battery capacity listed Missing or incorrect application fee (Tier 2 fee not submitted) What makes this even more frustrating is that I receive the rejection notices directly, and Freedom Solar does not take action unless I call them to point out the issue. There is no proactive follow-up, ownership, or apparent quality control before resubmission. As a result: I am not allowed to turn the system on I am paying for an expensive solar + battery system that I cannot use I am still paying full electric bills Weeks (now months) have passed with no resolution due entirely to administrative errors At this stage, the installation itself is complete, but the project is effectively unfinished because Freedom Solar cannot successfully complete the interconnection process—a critical, standard part of any solar installation. This experience has been extremely disappointing and has completely undermined the confidence created during the sales process. Freedom Solar needs to significantly improve its post-installation project management, documentation accuracy, and accountability, especially for interconnection submissions. Customers should not be responsible for policing basic paperwork errors on a project of this cost and complexity. I hope Freedom Solar resolves this soon, but until then, I cannot recommend them based on execution after installation.
Lcttu | Lubbock, Texas | 11/29/2025
GONE DOWNHILL FAST
We haven’t been able to reach our salesman he’s pretty much stopped responding. Even had our solar for years and it was going ok. Now we are being charged to be able to access our solar information. So we don’t know if it’s working correctly. I also just read that part of the company has gone bankrupt. First mosaic and now this. Wow. So much for 20 years of service that we were supposed to have.
Kevin Stein & Mike Johnson | Fort Worth, Texas | 11/04/2025
SELL AND RUN WAS ADRIANS GAME
all I know is that my husband bought the unit from Adrian Sanchez with solar pros and freedom forever installed the hardware and it doesn't work properly The battery wont charge at night when the power is free from the plan they set up. Boat anchor until sales and service gets involved. Horrible experience
Alex | Austin, Texas | 10/16/2025
STEER CLEAR AT ALL COSTS! Cancelled our install after 2 months of back and forth for reasons that should have been picked up from the VERY beginning before the contract was signed. The location of the meter and electrical panel are in a challenging spot on our house that ultimately would require the meter to be moved, and I had asked on our very first day during the consultation BEFORE we signed anything if it would be a problem and their engineers and regional manager James confirmed it would meet code and wouldn’t be an issue before we signed the contract. Two months later, and a new HVAC and roof later, we're told that they are canceling our project because they aren't willing to take on moving the meter and don't want to deal with the project anymore. I asked about us covering the cost to move the meter with a separate electrical company first, and they said that they would not work with us even if we did that. I cannot believe a company of this size could not have foreseen this issue or resolved it issue, especially since I pointed it out on day one. All in all, there was poor communication throughout their team from day one and they completely wasted our time. They have no empathy and are not willing to work through any hiccups along the way. So if you do decide to waste your money with Freedom Solar, be prepared with an absolutely perfect, up to date for the current year, electrical system or they will back out after months of dragging their feet. They were happy to cancel the contract and there is absolutely no recourse for them backing out. They wasted our time and cost us thousands in other upgrades at their recommendation and a hit to our credit for the loan that ultimately will go unused. I implore you, look elsewhere if you're trying to install solar and you'll be much happier. Don't give this company a cent of your money or a second of your time and you'll be much happier.
Al F | Cypress, Texas | 09/17/2025
Great experience
You will be lucky if you get to work with Silvana. Amazing attitude, responsive, helpful and high sense of ownership. Made the entire project go smoothly and answered all questions and concerns. Installation crew were great as well. Thank you all
Javier | Katy, Texas | 09/16/2025
Ask for Silvana
I had a great experience with Freedom Solar thanks to Silvana. She kept me informed through every step of the process and made sure we fully understood solar and how everything worked from start to finish. The crew was professional and efficient and completed everything in one day. I highly recommend Freedom Solar, and if you’re considering going solar, definitely ask for Silvana. She’ll make sure you’re taken care of and guide you through the whole proces.
Tim Marquart | Coppell, Texas | 09/13/2025
Fast, Professional, and Exactly What I Wanted
Freedom Solar did an excellent job with our install. Alina was fantastic — extremely responsive and helpful throughout the entire process. Any time I had a question or concern, I could text her and she got back to me quickly with clear answers. Gerardo, the electrician, went above and beyond, working hard during the install and even coming back multiple times to make sure everything was dialed in and working exactly as it should. The installation itself was fast and clean, and the system has been performing flawlessly. We’ve already seen a solid drop in our electric bills. I came in with a very particular setup in mind, and Freedom had no problem getting me exactly what I wanted. They even included extras like duct sealing that improved our HVAC efficiency. Couldn’t be happier — highly recommend!
Andrew Bryant | Fort Worth, Texas | 09/06/2025
All hat, no cattle, minimal communication, and no solar install
This company was great with the initial sales, contract, collection of a sizable down payment, and now 3 months of crickets. Not sure yet if it’s a total loss but it’s enough to say avoid them so you won’t go through the same. Unfortunately, the small print in the contract allows them infinite amount of time so they’ve got me by the balls. I hate to lose the tax benefit because it looks like they will just blow me off until after the end of the year. Worst company I’ve ever dealt with on any project in over 50 years.
Cypress Solar Installation | Cypress, Texas | 08/28/2025
Great Design, Great Installation, Great Project
From the very first call to the completion of our solar installation project, Silvana and the entire Freedom Solar team were incredibly patient, helpful, and responsive. I would highly recommend Freedom Solar to anyone considering solar energy. They took the time to answer all our questions, walked us through every step of the process, and made sure we felt confident in our decisions. The installation was smooth, professional, and completed on schedule. Silvana was especially outstanding—her communication was clear and timely, and she genuinely cared about making sure everything went right. We’re thrilled with the results and grateful for the exceptional service. Freedom Solar exceeded our expectations!
Antonio | San Antonio, Texas | 08/27/2025
Low Support
I have an issue with Tesla Powerwall 3. Not working. Contact Tesla and they told me to contact the installer, Freedom Solar. This is 2 months system installed. What I don't understand, after open 3 tickets why we need wait 7 days before they answer a ticket and probably will take longer to resolve the issue? We pay for an expensive system and when something breaks you need wait 7-10 days befor issue resolved? It seems to me Low customer support. I'm not looking to get support same day BUT 7-10 days seem long time.... and just for someone to get my ticket and working on it. Ma, no idea. It was not expected it.
