Freedom Forever

Seem pretty inept.

I had a pretty bad experience with them - I hired them through Project Solar near the beginning of 2025 to add to my existing system. My existing system was on the roof of my house an was installed by Tesla. I wanted to expand my system onto the garage to get more production. Unfortunately Tesla was no longer serving my area (north suburbs of Chicago). I knew the investors in Project Solar so I thought I would give it a try. Their website was great but they handed the deal off to Freedom Forever, and things went south from there. The install was supposed to happen in May, then they rescheduled until June, not a big deal. Finally they came in June and put the panels on the roof of the garage and installed a cutoff box but they hadn't brought the equipment to trench through the yard to connect the new panels to the house. They said they would need to come back. Again we had an issue where they made an appointment to come out and then had to reschedule, but eventually we had a crew out in July. The crew seemed competent and got everything wired up, it required some improvisation because the plans had them digging a trench through large elm tree, which wasn't possible. Supposedly the system was done and passed inspection, however when we eventually got PTO the power was not flowing into my existing Tesla Powerwalls. I was able to verify that by, on a sunny day, shutting off the disconnect to the new panels and watching the Tesla app, it did not show any reduction. The overall production is the same as it was before they installed the new panels. I have called a bunch of times trying to get them to fix the system, finally they gave me a call back, a full month after they had supposedly finished the project and they have scheduled November 12th to come take a look, which is pretty absurd. Meanwhile they harassed me relentlessly for payment, which I finally stopped by sending them a legal letter. They either 1. don't actually care about the customer experience 2. are so disorganized they can't get out of their own way or 3. don't actually have the technical expertise to do the work. My guess is they are in financial trouble and haven't been able to retain the technical staff to get things done.

Freedom forever and everbight that are partners

Absolutely terrible both companies I would not even give the one star ⭐️ at all more like -80 stars ✨ they are absolutely awful

Worst company ever

Sta away as much possible!!!!!

No elderly family members safe from this scam!

Looking at the reviews and copy/pasted answers for & from Freedom Forever is not a surprise because this seems to be just how they operate! If any elderly family members of yours talk about getting solar panels with Freedom Forever or Sun Run get involved IMMEDIATELY! These companies CLEARLY do not care about taking advantage of elderly & disabled adults or those with declining cognition just to make a sale, even when said disabilities prove a "signed deal" should not have happened at all. It has been weeks of going back and forth with these companies and trying to stop my elderly family member from being harassed in regards to a deal they can't remember details on. Shame on ANY company willing to stoop to these levels!!

I got solar from this company and it took forever to get me going almost a year nothing on my part it was them with there paperwork or whatever excuse they came up with next the gave me free vivint for the first year which I was never told I sign a contract for 42 months they are liars and don't tell the whole truth I'm am very disappointed with this company and there customer service I will never recommend them to anyone

Unprofessional and an organisational mess

I signed up with Project Solar and they assigned Freedom solar for installation. I later realized that freedom solar does the actual installation for project Solar and Solaredge. I now realize there is a reason these business are structured the way they are. If I knew I would be dealing with freedom solar, I would have looked at these reviews and probably not signed up with them. They messed up permitting process by having the wrong layout than sales and planning team had selected. They demanded $2000 more to correct their mistake. I had to fight to make them accept that they made the mistake Installers came with the wrong roof bracings even though the bracings were paid upgrade and was clearly in the order list. Installed the panels in the wrong location (half of them will be in shaded area) than the permitted plan and refuse to correct it. Installed conduits wrongly and refuse to correct it. They had 3 different people send me different invoices with different amounts for payment. When I ask for clarification, my emails are ignored and they send me legal threatening letter for $500. Best case scenario it is not worth your time to deal with such unprofessional organisation. Worst case scenario is that they will destroy your house.

Scam 100%

Freedom Forever Installed in May of this year. It is August 28th today and my useless panels still do not work. I want my money back and these panels remove.

Awful Process, Awful Customer Service, Fine Product

Review for Freedom Forever Solar Installation I purchased a large solar system from Freedom Forever in November 2023, and it finally received Permission to Operate (PTO) on August 19, 2024—nearly nine months later. Sales Process: The sales experience was excellent. The salesperson was courteous, efficient, and genuinely helpful, guiding me smoothly through the process. Post-Sales Experience: Unfortunately, once the sales process was over, everything went downhill. The project coordination was severely lacking, and I encountered several significant issues: Subcontractor Miscommunication: Freedom Forever subcontracted Greencal to perform a "comp backfill." When Greencal arrived, they mistakenly removed tiles from the wrong section of my roof, due to receiving incorrect plans. This mistake introduced unnecessary risk to my roof and delayed the project. Delays in Installation: After the roofing was "completed," it took nearly three months for Freedom Forever to schedule the installation of the battery, panels, and inverters. While the installation team was professional, the delay was frustrating. Inspection Delays: Following the installation, it took another six weeks to schedule the inspection. While some of this delay might be outside their control, it further prolonged the process. Damage to Electrical Lines: Between the panel installation and the inspection, my air conditioning stopped working. It was later determined that the roofing team had cut electrical lines during their work four months earlier. While Freedom Forever and Greencal eventually fixed this at no charge, the repair process took nearly a month. Failed Inspection: The initial inspection failed due to Freedom Forever's negligence—they failed to crimp a wire in a job box on my roof. Correcting this required coordinating with Greencal to remove tiles and access the job box, causing another 2-3 week delay. Poor Communication: Although I had a project coordinator throughout the nine-month process, their communication was often unhelpful. Responses were typically vague, with little to no actionable information. Collections Process: Despite the numerous delays caused by Freedom Forever, their collections team was relentless. As soon as a payment milestone was reached, I received daily calls as if I was late on payments. After wiring the payment, it took me 2.5 hours to confirm receipt, as they refused to provide contact information for their accounting team—a process that felt unnecessarily cumbersome and bordering on harassment. Escalation Issues: Attempting to escalate my concerns was nearly impossible. Freedom Forever does not make it easy to contact higher-ups, and I had to resort to finding VP-level contacts on LinkedIn to get any attention on my issues. Conclusion: While the system is now installed and working fine, I cannot recommend Freedom Forever due to the following reasons: Unreasonably long timelines for installation. Poor communication throughout the project. Lack of an effective escalation process for resolving issues. Aggressive and harassing collections practices, despite their delays in delivering the contracted services.

They scammed my family!

My husband and I decided to have a solar system installed on our home after meeting with Richard Gaviria & his partner, the sales agent. The agent assured us this was a great company, and that this company performs ethically and professionally as a solar company. Mr. Gaviria, also assured us that Freedom Forever, does all the maintenance, repairs, and personally handles all solar and related issues as they arise. He promised that they have always been quick and efficient with repairs and that I would never have to worry about maintenance or repair of the system. We were also promised to never receive another electric bill from Edison and the “only bill” we would ever receive if we went solar, (set monthly fee) would be from freedom forever, the solar company. We were told that Edison would be raising their prices and as a result the solar company would no longer be offering their “discounted rate”, so the sooner we get a solar system the better. We were made several promises regarding solar which we realized were misleading information to get us to purchase the system. We were never given hard copies of the agreement, until after I requested it I received it via email months later. We now have a bill from Edison for $1200, plus from the solar company of atleast $245. They made many promises and we now know they were false promises. Anyone who experience fraud and misleading information from this company, reach out to me gmcsdc1999@gmail.com. This company should not be allowed to mislead anyone. Freedom forever and it's sales agents are fraud do not get scammed like us.

Need help? You won't get it from Freedom Forever

If you check any of my reviews, you'll find, for the most part, I give glowing reviews. When I am dissatisfied, I do everything I can to resolve my dissatisfaction with the company directly. Well, that hasn't worked This time. If you are considering utilizing the service of this company, I would recommend that you really consider your options. The inverter went out on July 12 for our solar system. The company that monitors this (SolarEdge) in tandem with Freedom Forever let us know that the system was down, and sent us a new inverter immediately. (SolarEdge - they have been very responsive.) As Freedom Forever was our installer, I've been trying to get them to install the inverter installed since it arrived a month ago. I have tried the chat online feature of Freedom Forever multiple times. I sent emails multiple times. No response. I called and left a voicemail. No response. Right at two weeks ago, I called and waited on the phone to speak to a person. I was told that Freedom Forever would need at least two weeks to verify the system was down... A system that supposedly it monitors... Even though SolarEdge had already told me the system was down and sent a new inverter. Dutifully, I waited the two weeks, and have heard nothing. I am completely done with this company, and find myself in the unfortunate position of having to find another vendor to do the work.

Don't--Installation in Charleston SC.

Don't. Freedom Forever installed solar panels on my roof in Charleston. It was a mess from the start. They installed the panels and prior to obtaining permission from Dominion and had to remove half of them from the roof--leaving damage. They installed all of the controlling hardware on the outside of the garage, facing the street. At my insistence, they removed and replaced the equipment inside the garage. Each time I called to find out what was going on, I got a snotty telephone clerk--one actually accused me of "swearing on her" and hung up. Wasn't swearing then...sure feel like it now! Status updates were the same template letter no matter what the status of the project was--and each time, I was directed to an annoying cartoon video to "explain things" to me. Waiting on the customer service line, I was treated to recorded customers extolling the virtues of the company...really frustrating when my project was so poorly handled--(Paid actors?). From the salesman on down, this was by far the worst experience ever. The panels have been running for about a month and I just got a form letter asking me to schedule maintenance...don't know why...guessing it's not working. I tried to call the company and after 5 minutes of out of staticy music, I hung up. Almost forgot!! The escrow company will release funds when FF tells them to...doesn't matter if the system is working or not. I also am currently waiting for a call back from customer service it has been over a month.

Production issues

Not producing enough energy needed for single family when contacted, got irresponsible answers

freedom for ever the worst solar company

My installation was done by Meraki solar and Freedom took over, my inverter stop working a month ago and I have call 7 times Freedom and no body have return my call. I will never recommend this company. As know I am paying the solar panels and Fpl for my power. If I don't get any results soon I WILL FILE A COMPLAIN TO THE BETER BURO IN FLORIDA, AND WILL TAKE A LAWYER TO SOLVE THE PROBLEM.

Do not use Adrian H.

This rep gets your sale and leaves you high and dry. Don't use him. It takes weeks for him to reply to any questions, when he even does. I have never experienced a company like this. Even the other reps I've tried to reach out to just field the calls & never provide contact info for someone else who could help. Maybe because noone there is helpful.

Freedom For Never

I’m paying now with these panels… My question is how many people have issues and is it Mosaic doing the loans for this company? How can they sell a moving saving product that doesn’t save any money and how many complaints have they had in regards to their systems not working according to what they say? Is that not a failure and so they should be liable for all the cost? PLEASE NO ONE SHOULD ALLOW THEM TO INSTALL SOLAR PANELS IN ON YOUR HOME… Question is Mosaic their official lender?

Purchased 1 year ago, still no solar

Sadly I feel I have been taken advantage of by Freedom Forever. I signed a year ago, the panels have been installed on the roof for 8 months. They have failed inspection. The city assures me they have sent back the plans 8 times noting the changes required, but FF has not made those changes. Customer service and communication is bad. I have to reach out weekly in order to get any kind of update, which I feel is mostly lies and excuses. Nothing changes, nothing happens, my project is simply not a priority and that is plain. I am at a complete loss as to what sort of recourse, if any, I may have. If anyone has suggestions I would love to hear them. I am so disappointed. Do not use this company.

Crap

Freedom Forever just acquired Meraki in Tallahassee Florida last week. How I found out is I was following up on a service request with Meraki got transferred to Freedom Forever. I have a part that was delivered to my house that’s been sitting on my living room floor since July 13th waiting for installation. I spoke with someone twice, emailed a half dozen times and still waiting for the service to be completed. My system has been idle since June 28th. Freedom Forever needs to go away forever.

Not worth the collateral damage

July 2023, I filed a complaint with BBB (number 20277635) to report freedom forever for the solar panel system they installed in my property, Magnolia - Texas, using Mosaic as a lender for the project, a 30-year loan with initial monthly payments of 133 dollars. The sales speech was with solar panels, you will end up paying less than the monthly charges in electricity, you will get a 10,000.00 dollars tax return as a stimulus that you will use to pay part of your loan principal to keep your monthly payments, and your house will increase your value with the solar panels. Last year, I complained to the BBB about the monthly energy cost on my property; the loan and carrier electricity charges were higher than regular energy charges. What happened next was the case was transferred to BBB California; Forever Freedom called me, I do not know how many times, at very inconvenient times since they are in California, and they asked me for all my electricity bills to evaluate if the estimations of my project were correct. After spending hours on the phone and sending all the documentation, they concluded they would call me back in July this year to re-evaluate the project. I am here waiting for them. What happened during this year? I not only did I spend a lot of time chasing energy vendors that provide me with the best buy-back electricity plan, my home insurance has increased by 100% from U$D 2100 to 4200 because insurance companies do not want to insure homes with solar panels, as a matter of fact my property was rejected from the 75% of the insurance companies in the market, the reason: they do not insure homes with solar panels, my house has not increased the value in the market, and nobody wants to buy a house with solar panels, because they cannot afford the extra credit, now that I want to sell the house I have to pay the loan and assume those $37,000.00 as a loss. Regarding the Taxes, ha! I got about 700 dollars return for the solar panels project not the 10.000 dollar as a stimulus, which means this year, the monthly payment of my loan went from 133 dollars to 180 dollars. I do not want more Freedom Forever calls; I want them to pay my loan and end this relationship. Making the numbers, this project is ridiculously costly for me, and this is why: my time chasing energy vendors with the best buy-back plans, the increase of my home insurance this year and the years to come, the value of my house did not increase, the difficulties and time of selling the house, they can pay the loan and still will not recognize the collateral damage in dollars. The minimum I expect is for Freedom Forever to pay the loan. I am done with solar and for customers do not do it!

Disappointing Experience with Meraki and Forever Freedom

My experience with Meraki and Forever Freedom has been extremely frustrating. For over 10 days, I've been waiting for the removal of solar panels to begin re-roofing my property. Despite multiple communication attempts, I've only received the same excuse: they're integrating Meraki's data into their system. As a paying customer, it's unacceptable that I still lack a concrete response to my request. I urgently need a decision-making representative to take immediate action and resolve this situation. The lack of response and action from both companies shows a blatant disregard for customer satisfaction.

What a joke!!!!!!

My solar company (Meraki) has partnered with this clown act called Freedom forever. I had a part ordered and delivered thru Meraki, called to have the part put in and now I have to deal with Freedom Forever (more like Clueless Forever). It’s been a week and nothing heard from my contact with clueless forever, called them again and they have no information. Absolutely TERRIBLE AND PATHETIC.

Zero service

One of the worst companies that I have to deal with. I received the panels from the previous owner of the house. Literally I had to go through a dozens of hoops and arguments until I finally got the warranty under my name. However, this ordeal took over a month. During this phase I neither I had access to the customer portal nor I was getting answer according the account. Once I got the warranty under my name I found out that the panel were not producing any energy for many months and PG&E has been charging me hundreds of dollars. I requested a technician to stop by. After waiting for a technician for 20 + days finally technician showed up. He told me the job is an easy fix but has to go to the roof. However, since wind blowing he will not be able do job without a second technician-ts literally 85degrees out with a slight breeze-And he told me that his next availability is in 15 days. So if you are new customer and trying to business with this company avoid them as if they are plaque.

Pontoon Beach Illinois

They installed us on May 29th 2024, The inspector came out and failed it. They have not been in contact with us since. I called they said twice they were coming out and never showed up. I have now called a total of 5 times and they have no clue what is happening. I told them to either come and remove it or I would and throw it all in a dumpster. Today I called again 07/12/2024 on hold now for over 40 minutes. I am done with this company. They are a scam and rip you off. I will be removing the panels myself DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! In June on 2023, I arranged to have solar panels and a tesla wall installed. The contracts were signed and the financing was funded by mosaic. Step ahead a few months or so later and they have been to my house photographing (4 separate times) and measuring all the areas that the install will be placed. Calls to find out about the project scheduling were transferred back and forth with most of them finalized with " it will be soon". When the installers finally arrive, in October, they state that the installation needs a lot more work to the tune of another ~20k. When asked why, they stated that the engineers workup of the projects missed a few items. After 4 photography sessions, I assumed that they had everything down. At this point, I decided to cancel the project as no equipment had arrived and no work was done. I called the sales company, the installing company and the financing company to state that the project was cancelled and a written copy was sent to freedom forever (ff). I was given the run-around as to which department at ff was responsible for the cancellation. I was then advised to contact the sales company and they needed to send a notice to freedom forever so that they could create a 'ticket'. As soon as that was accomplished (he said he was doing it right now) , I contacted ff and was told that the cancellation people would take care of the issue and everything would be fine. Here it is in July 2024 and the financing is still on my credit report as owing the money but no late notices with payments being made. I spoke to mosaic and ff today July 3 2024, with mosaic telling me there is nothing they can do until the cancellation comes from freedom forever which it never has. When I spoke to ff, I was put through to the cancellation department and spoke to a supervisor who stated that he could not cancel the project, but would forward the ticket to a secret department in the company that would handle it by next Tuesday July 9.

DO NOT SIGN WITH FREEDOM FOREVER

I wish I could go back in time and sign with a different solar company. Freedom forever is a terrible company. They are disorganized, unreliable, and slow to get things done. My inverter stopped working on my system in January. I still don’t have a new inverter on my system and it’s now July. I’ve been paying my solar loan back and high cost of PG&E at the same time. Freedom forever is not responsible for this because they didn’t make the inverter that failed. I’m getting hit hard in the wallets and they’re just taking their sweet time getting things done. I’ve had appointments for no one shows up and no one calls me. I’ve got to call them and get a new appointment. I am now on my third appointment time. I have no confidence that they will show up and get the job done. I have been satisfied with them for the four years I’ve been signed on with them. Save yourself a headache, do the research, and go with a much more reliable solar company.

Deliberately Misleads and Lies to Customers

This company deliberately misleads their customers so to avoid honoring their commitments. In our case, it was the transfer of warranty to us as new homeowners. When the sellers initiated transfer of the warranty Day 1 verbally and asked if there was anything else they needed to do, they were informed no. When we as buyers were informed that we would not receive the warranty because we had not communicated that in writing within 20 days and that was in the sellers' contract, we asked, why then didn't you make sure that the sellers' were reminded of that or directed to review their contract instead of saying that there was nothing left for them to do? Their response, "It's not our responsibility to make sure you read your contract." Appalling and unacceptable. When both us and the sellers were seeking to do everything we were aware of in a timely manner to have this transferred, it is unconscionable that this company would say there is absolutely NOTHING they can do to honor this transfer, because we were DAYS after their deadline. And the reason for that was misinformation (whether deliberate or accidental) on the part of their own customer service representatives. They have no heart and do not honor the spirit of what they promise. Do not give them your business. Believe the negative reviews. It is far more likely that the positive ones aren't real. Solar is a good thing, but make sure you engage good people to provide it to you. When we posted our negative review on Google, they said to follow the email steps to reach resolution. We did and they responded with the same script they have been reading from, "I was reviewing your project and noticed that you spoke with a supervisor on June 19th. They informed you that, per the contract, we require the documents to be sent to us within 20 days after the closure of the home in order to complete the warranty transfer." They do not refer to the multiple calls within the 20 day period that the seller made initiating the warranty transfer verbally or the seven other calls we made dating back to May 29th. Their promises are lies. They have said that they are "dedicated to turning this around for us" and their "commitment is to ensure every customer enjoys an exceptional experience." Well, this is clearly a lie. We are not turning anything around for us and we have had an awful experience. They do not care about us at all. They could very easily transfer the warranty, but they refuse because they may actually have to honor their pledge and stand behind their product for the rest of the ten year period.