Freedom Forever

Do not do any business with freedom foreever

Please do not go with freedom solar if you do your system is not going to install for atleast 9 montrhs I had a agent name Jaxton Villegas as personal exeperince please never sign with him he never returns any call or email My system after 9 months and still waiting for turn on.

Solar company incompetency

I started the process of getting solar in April of this year. We didn’t end up getting permits until October and installed on October 16th. Well after instal we went out to look at the work and found that there were screws all the way down our awning. We raised attention to this immediately we were then ignored for weeks until I brought it up when they came back out because the didn’t finish wiring it to our main panel and were supposed to put in a new sub panel (this was due to their own design issue they were going to try and charge us for and we had to fight) well someone randomly showed up and was able to wire it to our main panel as originally planned. None of this was communicated to us nor to one another within the company because during the next week 2 other people showed up to “work” on the sub panel but didn’t bring the required equipment. Well pge showed up to connect it to our meter to tell us they STILL didn’t finish the install and they couldn’t connect it until their part was done. That was on November 15th. Since then we have had the city come out for inspection twice and we have failed inspection because they installed the back up battery under a very small window under the bathroom and the company keeps saying that it is fine because it’s a none escapable window but the county is not having it and now wants them to move the battery. With this all being said the whole system has now been installed incorrectly and I am worried about them moving the battery because they cut into my drywall in the house and have not fixed that, they have not fixed the first issue of the panels being in the wrong spot and now they want to move the battery and probably will not fix all those holes causing so much damage to my house. Every-time I reach out to someone I just get told we are working on it and there is nothing more that they can do for me. My sales rep has ghosted me pretty much since installation has happened my project manager just says the same thing being he will reach out the his branch manager and they are working on it. I want this headache gone and removed off of my house. This company is literally incompetent.

Review of Freedom Forever and Michael Thomas II

I had a very disappointing experience with Freedom Forever and Michael Thomas II. Michael met with my husband and me to discuss solar options and promised that by installing new panels and using a PPA, we would no longer owe PG&E except for connection fees. He also assured us that the new system would generate more energy than we could possibly use, even as our family grew. Freedom Forever installed the panels and battery. However, the reality has been far from what was promised. In October, I received a PG&E bill for $229 in addition to the monthly lease fee. The system was incorrectly sized, and despite promises, one battery is insufficient to eliminate our need for grid electricity. The battery depletes after just an hour of use, and we’re still paying PG&E for excess power. To make matters worse, we were still on the NEM 1 plan, and now we’re paying thousands more for less usable electricity. Freedom Forever also claimed the project was complete before the battery was fully operational. It took a literal month for someone to come out and switch it on. It is baffling that companies allow salespeople to blatantly misrepresent situations and incorrectly size the equipment for the household’s needs. I even hired an attorney to resolve the situation, but despite his initial commitment to respond, Michael stopped communicating, leaving us without resolution. Freedom Forever has not returned our calls either, despite saying they would. Be very careful when making decisions with this company. Michael seemed knowledgeable, and we believed his promises, but unfortunately, they have not been met.

SCAM - DO NOT USE

Sales rep showed me what size system I needed and guaranteed the kwh production. The first year did not meet the production guarantee and I paid $350 in electric bills more than what the sales rep said I would. It shows the guaranteed kwh production in the contract and states they will reimburse you at a certain rate if you submit a claim for the difference of actual production vs guaranteed, but there is a loophole in the last sentence of exhibit A paragraph 2.4 that states they can change the guaranteed production to the actual production if between 85-100% of guaranteed production. This is why you need a lawyer to review everything you sign. I believe there is a case here to sue Freedom Forever as they sell you on the guarantee, but can change the guarantee. Pretty messed up.

Scam Company

Contracted with them to install a ground mount and back up battery. They never did anything so I cancelled with them and now there’s something on my credit report from their credit company mosaic. Horrible company that I am still trying to undo the mess they’ve done to my finances and they are the worst to reply or resolve anything. Do not trust them.

Expensive lesson

Salesman was pleasant but didn’t give us important information. You don’t get the government rebate in one lump sum and he didn’t provide the right figures for calculating amount of panels needed. We ended up paying on the loan plus paying our power company $190.00 a month which was double our original power bill. Freedoms solution was to install 13 more panels which we have to lease at another $79 a month. Terrible solution but we’re stuck. System has been down a week waiting for inspection with no compensation for lost production of solar energy. We are paying for Freedoms mistake. Caveat emptor.

Failure to comply with cancilation requests

Freedom forever is not complying with cancilation requests placed by mosaic to them on my behalf this is a total failure of cancilation request complyance and i am going to notify the better business burro!

Never received full amount for 1 free year promised

If you're in the market for Solar Panels, please beware and don't use Adam Hayes w/ Freedom Forever through Sun Run. Oh boy this guy is slick! He claimed he was not like the other guys but turned out to be worse. He promised us 1 year free of our contract for being a first responder family. We upgraded our system based on this "free year". After chasing him down for months, we only got a portion of the free year refund and never got him to respond or the company to honor this agreement. Yes shame on us, for not getting it written into the contract. He claimed it was just a verbal agreement and we had texts and emails proving the agreement, but it's been a lost cause and allot of frustration. The only good thing about it is, I won't have to deal with him trying to get any referrals from us!

From hurricane Milton

I called them the day of the hurricane after it came through and I was trying to get a quote to get our solar panels removed from the roof. They told me they’re 30 days on sending out a quote or giving me a phone call. No one has contacted me. I’ve contacted them multiple times and I’m still getting the same runaround trying to get my roof fixed and the only way I can keep the warranty is I have to have them remove the panels and have them reinstall it again

Shoulda, Coulda, Woulda

Should have done a little research before I signed any paperwork was promised a rebate, tax write off, and great customer service. I'm sure I'll get the tax write off but everything else nonexistent. After contract signing Could not get ahold of my customer service rep (complete solar pros) he never answers Phone calls, Text messages, or emails. I was told I would get paperwork to file for a rebate never received it. Have tried a number of times to reach out to my project specialist at Freedom forever. I don't think she exists. Started this in July now its November and system still not up and running.

Bad News Company

We signed the contract on 06/20/2020 on the verbal agreement that the solar system they would install would supply our every electrical household demands. It was a scam! The door-to-door salesperson did not know the business and promised a certain number of panels would supply our every need which they aren't. With the little power the panels are generating, our electric company and Mosaic bill each month, our electric bill is the same. What does Freedom Forever mean? It should mean Bondage Forever! We wanted to eliminate our large electric bill but that did not happen. Instead, we just redirected our monies. I have names and dates of all the people we contacted through the years and even the scrap of paper the salesperson used to justify his proposal. Do you think this company responded with sincere legitimate remedies to solve this problem they created? No! They did respond with insincere unprofessional pandering verbiage with no message but that of 'bait and switch.' The people that have contacted to address this issue on my behalf were my law office Davis Miles McGuire Gardner, Arizona Attorney General Kris Mayes, and the Arizona Registrar of Contractors. No resolve. I am left to think this company is concerned more about scamming people out of their money then integrity with a good name. My next move is a local TV station.

Stolen deposit

I had to cancel our project since we needed a new roof first. The contract says we should have been refunded within ten days. It’s been over four months of me calling and emailing. Definitely a five-star rating for stalling, giving the run-around, and stealing deposit money.

Horrible Service

I have really received the run around with this company ever since I first agreed to put panels on my roof. They do not respond in a timely manner and literally every time I have called, they can't trace my issues as they have so many different partners they pair with. They also sell your information to other places that contract with solar companies and so you will receive calls from other companies to discuss your panels and upgrades. Too many cooks in the kitchen and they usually pass the blame to another company they partner with when you call about a concern.

MOST FRUSTRATING EXPERIENCE

I am extremely dissatisfied and exhausted from dealing with this project. We signed the contract in early January 2024. It is now 10/29/2024 and we have had nothing but issues to deal with and the installation is not completed. For the last few months our house is a complete disaster with roof tile laying around our back yard waiting for them to finish the project. When we try calling our sales rep, Chase Blakley, there's no response or weeks later a quick note saying they are waiting for something. When I tried calling customer service number they said he was not working for Freedom Forever anymore!! Then I was referred to a VP named Otto. He keeps saying he was going to send me some options for us to finish the project but we are still waiting to hear back after a week. This is completely unacceptable and unprofessional! PLEASE DO YOURSELF A FAVOR AND AVOID DEALING WITH THIS COMPANY!!! NOT WORTH THE HEADACHE YOU WILL SUSTAIN.

ONLY PRODUCING 24% OF PROMISED

After one year of use system is only producing 24% of Energy that was guaranteed. Called and No help they are not honoring contract. Stay Away!!!! Do what I should of done and go with a reputable company...

Terrible

Persistent ghost calls that I never had before dealing with Homer at their Temecula location. I would never do business with these crooks who take liberties they have no place taking such as speaking on your behalf to the power company telling them you’re going to need a bigger breaker box at the pole when you go solar.! During a crisis, that’s EXACTLY what they did to me! I left a voicemail telling them NEVER to contact me again and suddenly I’m getting ghost calls that NEVER leave a message and are ALWAYS invalid when I try calling back - this NEVER happened prior to my dealings with this company. BEWARE OF THIS SHADY FLY-BY-NIGHT COMPANY!!

Fraud Company, Telling lies to trap customers

I am writing to express my dissatisfaction with Freedom Forever, a solar company. A sales representative from Solar Pros, working on behalf of Freedom Forever, visited my home and explained how installing solar panels could save me thousands of dollars on my utility bills. Given the magnitude of the decision, I was hesitant to sign up immediately. The representative then mentioned a promotional offer that included a Google Home package from Safe Street if I signed up that day. When I inquired about potential costs if the project or contract did not proceed as planned and I decided to cancel, he assured me that the system was free and there would be no charges. However, Freedom Forever has been taking an excessive amount of time to process the project, and I have come across numerous negative reviews about their services. Consequently, I no longer wish to proceed with them. Upon attempting to cancel the contract, I have been subjected to harassment from the company, including threats to send the matter to collections, If I DO NOT Pay them $1200 which could damage my credit score, and to take legal action against me. Freedom Forever Lied to set me up for Contract, Please take action against this propaganda to fix Customers.

Worst experience ever

It took over a year to get my solar finally activated and the whole process has been a nightmare. Stay away from Sunder / Jack Malis - total BS and they used the worst vendors for everything. Now that the system is running it's not even covering my full energy bill which Jack said would never happen as we would produce more than enough to offsite nighttime grid usage.

I pay for solar but I dont get to use it -

My solar has been down for 11+ weeks with at least 5 phone calls in and 2 service calls - weird that the service guy said he had no appointments for 2 days but you schedule me 2 weeks out. Trash company, Trash product so far. PS im not in california but freedom forever is who i use in AZ and they suck.

Need to communicate to corporate yo escalated issues.

I have made several attempts by numerous calls and emails for months and no one has been able to resolve my issues. It has been forwarded to cust support and to Maryann Mesa. Todate just called and ask cust support to help me to contact miss Mesa to resolve my issues or at least respond to my concern. This page is not enough to write all those issues I already submitted. They don't even want to give corporate number so I can escalate my issues and deny personal interactions appointment so we can resolve them. No one wants to take responsibility...please have some to reach out for me at 714-878-8642 or email Harleyjunep@gmail.com. Thanks - harley pascua

Emory from Florida

Our experience with Freedom Solar has been a big 0 from the time we signed our contract. We were told 30 days to install and it was actually 9 months to complete and activate our solar. We were told it would be installed on our home just like we wanted, but were bullied into putting it where Freedom Solar wanted it. Our solar does not meet the requirements to take care of our home even though we have faithfully paid our Freedom Solar bill. We have called Freedom Solar numerous time with no answers and were even hung up on several times. We already owned a generac generator. During Hurricane Helene we found out our solar was not installed into our generator and had no water or power for 4 days. With a generator and solar no water or power for 4 days. We are very, very, very, unhappy customer. We would not recommend Freedom Solar to anyone. WE WANT FREEDOM SOLAR TO COME GET EVERYTHING THEY INSTALLED AND GIVE US OUR MONEY BACK. Emory Philman 1760 NW 50th Street. Bell, Fl. 32619

Total Rip off

I'm in Texas. Everything the salesman (CJ Mitchell) told us was untrue. He claimed we would receive a large refund back from the IRS that we could apply to the loan to keep the payments lower which was a lie. IRS only offers a tax credit so now my payment has gone up. Also told us we would eliminate our entergy bill, and pay just small monthly fee, another lie. I'm paying a $200.00+ energy bill plus a $295.00 solar bill. I've had a few solar companies look into what we have and apparently, we don't have the correct panels to produce the required energy. So basically, the salesman didn't provide us with the required amount of panels to produce the necessary energy. When I contacted Freedom Forever, they told me the contact doesn't state we wouldn't have an energy bill. I would definitely recommend doing extensive research prior to installing solar panels and DO NOT use Freedom Forever. Freedom Forever and Mosaic (loan company) are definitely rip offs. Also, during the installation the crew damaged out gazabo, my husband called the salesman multiple times plus sent pictures of the damage. NOTHING!!!! One other thing, they tell you they are going to contact your entergy company and that's also not accurate. Centerpoint Entergy is the parent company of the entergy in Texas not my entergy provider. So for months, I was still getting an entergy bill because Reliant didn't know I had solar panels. This was not a good experience by far.

Additional panels

I live in Clearwater and I have been waiting for the additional panels that this company promised since March of 2022. My electric bill is still the same to that w/o a solar energy installed. I have been emailing, calling, and following up but unheard. I only get promises from the customer service agents that they will call me back and will be taken cared of. Many times, I contacted the sales agent who told us he will help us with our predicament and as time goes by, and after few months of not hearing anything from him, he finally informed us that he is no longer connected with Freedom Forever. We have been very patient, and now very disappointed and frustrated. Just 2 days ago, I called them again because our panels are not producing energy but was only told that it can be taken cared of within 1 week. I asked the agent to email me the ticket number so I can follow up, but never did. I felt so hopeless already. We are paying the bill monthly but not enjoying its benefits. We are paying double now-our useless solar energy and our electric bill with Duke energy.

No sabe

Es lo peor se va luz y vuelve inmediatamente pues no hizo el cambio se agoto la batería en 3 horas se va luz solo en la casa y nunca el sistema reconoció de había luz así que toda la noche sin luz y todos los vecinos con luz. Inclusive llame a luma y me dicen que el contador está marcando servicio pero no hay en la casa Translation: It's the worst thing, the power goes out and comes back immediately because you didn't make the change, the battery ran out in 3 hours, the power went out only in the house and the system never recognized that there was light, so the whole night without light and all the neighbors with light. I even called Luma and they told me that the meter is showing service but there is no service in the house.

Mosiac has started sending me payments without service

Mosiac has started sending me payments even though i decided not to get from them. Now i scrambling to undo this.. they are worst run scam shop.